Travelstart Reviews

Voted Average (3/5)

28 Votes

20 Reviews

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In the Travel & Vacation category

Pie-Chart Analysis

70% users rated Terrible
0% users rated Poor
5% users rated Average
0% users rated Very Good
25% users rated Excellent
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K Kerry
9 days ago

THE WORST COMPANY TO EVER DEAL…

My review for travelstart.co.za THE WORST COMPANY TO EVER DEAL WITH..... I will never recommend this company to anyone. Please don't waste your money, time and energy on these scammers. They charge you a fee for flexible date change but it goes into the company's pocket and not to the airline because you will still have to pay exorbitant fees. This company engages in daylight robbery!!!!!!
N Noncedo Mashinini
31 days ago

Thank you Khaya for the excellent…

My review for travelstart.co.za Thank you Khaya for the excellent service !! Much appreciated
O Oswald De Villiers
73 days ago

Redefining Customer Care: My Unforgettable Experience with Travelstart.co.za

It was a day filled with urgency and anticipation as I booked my flight to Thailand through Travelstart.co.za. However, what followed was a rollercoaster of emotions when I received the dreaded cancellation notification. My plans shattered, I felt the weight of disappointment settling in. Amidst the chaos, Shireen emerged as my beacon of hope. With a single phone call, she not only reassured me but took swift action to secure a new booking, closely mirroring my canceled flight. The surprise came when she revealed a jaw-dropping saving of three thousand and seven hundred rand on the fresh ticket. Her dedication and professionalism were unmatched. Shireen's unwavering commitment to her clients is truly commendable. Her passion for problem-solving shines through every interaction. She exemplifies what exceptional customer service should be – putting the client's needs above all else. In a world where genuine care is a rare find, Shireen stands out as a gem. Travelstart has truly found a gem in Shireen. Her outstanding work ethic and genuine concern for customers reaffirm my faith in exceptional service. Thank you, Shireen, for turning a nightmare into a heartwarming experience. You are a true asset to Travelstart and a testament to excellence. With heartfelt gratitude, Oswald De Villiers
M Mimi Millicent
97 days ago

I made two bookings for me & my friend…

My review for travelstart.co.za I made two bookings for me & my friend on 24th money was deducted but only got one ticket I called & emailed still no feedback & still waiting for the ticket
J J.L. Moabi
100 days ago

Double booking and payment to wrong account

My review for travelstart.co.za I made booking on 21.11.2023. The following day i thought it was cancelled. I made another booking and made payment immediately via EFT to Nedbank. Unfortunately the booking was not registered on the system, Sherryne explained to me when i made a phone call. It was long and tedious processe to correct it thanks to Sherryne I am sorted She is very patient, polite and has good interpersonal relationships. She is the best. Keep it up girl!! Regards.
J Jerelene Meyer
102 days ago

WOULD NEVER BOOK ANYTHING WITH TRAVELSTART AGAIN…

My review for travelstart.co.za Would NEVER book anything with this company again! The service sucks and the company is dishonest. I have been trying to change my flight dates numerous times over the last 5 days. I have send email after email. I have spoken to Multiple agents 15+ min on the phone and every time having to explain the same thing asking for the flight dates to be changed . Are my dates changes? NO! I request a quotation get nothing! This COMPANY and bookings are MISLEADING and I would NEVER recommend booking with this company to anyone Just Don’t do it if I could Rate -5 I would TRAVELSTART SUCKES
Z Zane Adams
122 days ago

Shireen Burger’s professionalism

My review for travelstart.co.za Hi Shireen - Thanks for your prompt response.. you always exceed my expectations!
F FREESTATE BUSINESSMAN
124 days ago

service extremely poor – dishonesty.

My review for travelstart.co.za Service extremely poor and company dishonest.. I booked a ticket on 27 OCTOBER 2023. Payment was made from ABSA to ABSA and done immediately.. My bank was checked and payment went through immediately. Pop's were sent more than 7 times. E-mails were also send.. After a phone call and their agent, clearly a foreigner (he also admitted it), assured me that the ticket is in line for processing, I must relax, I received and e-mail this morning (five days after payment), to inform me that there is a price increase.!!! I even made a call the day after payment was done to find out what the problem is. The agent assured me that the ticket was in line for processing. Which obviously was a lie. i trusted the agent at the time when I was told that the ticket will be issued and that I do not need to worry. I am no fool and know that I have made more than 50 bookings via Travelstart in the past. All payments were done via EFT. Never have something like this happen in the past. This dishonest towards their customers, will cost them. THIS IS NOW 5 DAYS LATER AND TICKET STILL NOT ISSUED. Today I was forced to settle an additional amount to secure a seat on the Airlink flght from Cape Town to Namibia. Travelstart SUCK! PRISCILLA ESTERHUYZE
C Charles Geduldt
348 days ago

This is an update of my previous review…Pathetic Service

My review for travelstart.co.za This is an update of my previous review regarding Travelstart's in Cape Town. This morning Chantil Buckley telephoned me and apologized for the inconvenience caused due to the cancelation of my late flights to Or Tambo. This morning, 29 March, she went out of her way to get me another flight on the same day, at a better price inclusive of taxes and baggage. But to be honest, she seemed more clued up wrt what was going on with my situation than the two ladies over the weekend. Thumbs up to Chantil Buckley for her understanding, knowledge and excellent work done.
C Charles John
466 days ago

Bunch of scammers

My review for travelstart.co.za Bunch of scammers, booked a ticket with them and they cancelled themselves saying they were unable to verify my card and said they’d refund in 5 working days, as at now it’s three weeks already no refund, no response to my mails, no picking up calls and all Please don’t patronise this bunch of losers
M Marina Rossa
547 days ago

A+++

My review for travelstart.co.za I have used them for years, affordable flights, easy process for changind dates and cancelling flights. I can highly recommend them.
J jurgen neumann
760 days ago

Dear Sirs, TRAVEL START SOUTH AFRICA

My review for travelstart.co.za Dear Sirs,I booked through Travelstart 2 Pax to Cape Town from Lanseria/JHB on 13.02.2022 at 14.35 and return at 17.35. FIRST: Hans-Jurgen Neumann, incl. Baggage,Medical Aid. etc. R 2442,90 paid via Capitec Bank, Capitac Notification 178446SECOND: Anita Kleinhans excll. Baggage, Medical R 2049.oo. Capitec No.557394Instead: I send them a Copy of my Statement where both Transaction are stated, plus Copies of both payment. WHAT HAPPEND: They booked the R2442,90 against Anita Kleinhans and send her thee-ticket with return on 20.02.2022 at 6.oo am !!!! My ticket and Booking they can not find. Due to their mess I canceled everying and ask for a refund. They said I never booked but they have theMoney and refuse to release it. I have the BookingConfirmation, yet no ticket, wrong Return flight time and Mrs. Anita does not fly alone. Please help me, if you can. Most gratefulJURGEN NEUMANN
M Marla
809 days ago

Uncontactable!

My review for travelstart.co.za Uncontactable! My flight was cancelled and I requested a refund. I have received no communication from Travelstart. Their call center does not allow you to speak to an agent, and directs you to send a whatsapp message. They do not answer on whatsapp, so there is no way to contact them!
C Cameron Krogh Stone
1125 days ago

Suspected SCAM

My review for travelstart.co.za Suspected SCAM - STAY AWAY! This website, which came up as a booking option on GOOGLE FLIGHTS as the cheapest option, did no more than a secure card check during booking, which seemed to be through the legitimate 3d secure payment system. HOWEVER, they then sent an email wherein, to confirm booking, they request you to send a PHOTO of the FRONT and BACK of your payment card, showing the written signature, as well as ID, in order to complete the booking, and to do so WITHIN 2 hours. There is NO WAY I am going to complete a booking request such as that. This reeks of scamming. I forked out the extra £40 and bought directly on Qantas website directly. If it looks too good to be true, it probably ain't...
S Solwazi
1482 days ago

Pay R11300 in cancellation fees or fly and get Coronavirus

My review for travelstart.co.za I have booked flights with Travelstart several times for my domestic flights and have had pleasant experiences. However, based on my most recent encounter, I will never do my bookings through them ever again. In early January, I booked a return flight from Cape Town to Guiyang China for 7 March 2020 with Travelstart. The flight ticket cost me R12 000. I requested a cancelation quote as a result of the worsening situation in China regarding the Coronavirus. My total refundable amount is a mere R700 (out of the R12 000 flight booking). So basically I have to choose between risking my life by flying to China or paying R11300 in flight cancellation fees. Does this sound like a company that cares about its customers or a company that is just interested in making money?

Introduction

Travelstart is a leading online travel agency in South Africa, catering to the needs of travelers looking for flights, hotels, car rentals, and holiday packages. With a user-friendly website and a dedicated customer service team, Travelstart aims to provide a seamless and convenient travel booking experience for its customers.

Pros and Cons

  • Pros:
  • Wide selection of flights, hotels, car rentals, and holiday packages
  • User-friendly website with easy navigation
  • Competitive prices and value for money
  • Excellent customer service
  • Secure payment options

  • Cons:
  • Limited options for some destinations
  • Occasional delays in customer service response time

User Experience

Travelstart provides an intuitive and user-friendly interface that allows users to easily search, compare, and book their desired travel options. The website is well-organized with clear categories and filters, enabling users to quickly find the best deals for their travel needs. The booking process is simple and straightforward, making it accessible even for less tech-savvy individuals.

Pricing and Value for Money

Travelstart offers competitive prices for flights, hotels, car rentals, and holiday packages. The website allows users to compare prices from multiple airlines and providers, ensuring that they get the best value for their money. Additionally, Travelstart regularly offers promotions and discounts, further enhancing the affordability of travel bookings.

Customer Service

Travelstart prides itself on its excellent customer service. The dedicated support team is readily available to assist customers with any queries or issues they may have. However, there have been occasional delays in response time during peak periods. Nonetheless, Travelstart is committed to resolving customer concerns efficiently and effectively.

Product Quality and Selection

Travelstart collaborates with reputable airlines, hotels, and car rental companies, ensuring high-quality options for travelers. The website offers a wide selection of flights and accommodation options to suit various preferences and budgets. Customers can read reviews and browse detailed information about each offering, allowing them to make informed decisions.

Website Usability

The Travelstart website is designed with user experience in mind. The intuitive interface and clear navigation make it easy for customers to search, compare, and book their desired travel options. The website is responsive and compatible with different devices, ensuring a seamless browsing experience.

Returns and Exchanges

Travelstart follows the policies and terms set forth by airlines, hotels, and car rental companies regarding returns and exchanges. Customers are advised to carefully review the terms and conditions of their bookings before making any changes. Travelstart's customer service team is available to assist customers in case of any issues.

Promotions and Discounts

Travelstart regularly offers promotions and discounts on flights, hotels, car rentals, and holiday packages. These deals allow customers to save money and enjoy additional benefits. The website features a dedicated section for current promotions, making it convenient for users to find the best offers available.

Reputation

Travelstart has established a strong reputation as a reliable online travel agency in South Africa. The company is known for its transparency, competitive pricing, and commitment to customer satisfaction. Positive customer reviews and testimonials further enhance the company's reputation, instilling trust and confidence in potential travelers.

Payment Options

Travelstart offers secure payment options to ensure the safety of customers' personal and financial information. Customers can choose from various payment methods, including credit cards, debit cards, and online payment platforms. The website utilizes secure encryption technology to protect sensitive data during transactions.

Loyalty Programs

Travelstart offers a loyalty program that provides rewards to frequent customers. By booking through Travelstart, customers can earn points that can be redeemed for future bookings or other travel-related perks. The loyalty program encourages customer retention and provides added value to loyal customers.

Customer Reviews

Customer reviews play an important role in Travelstart's reputation management. The website features a review section where customers can share their experiences, feedback, and recommendations. Travelstart values customer feedback and utilizes it to continuously improve its services and offerings.

Community Involvement

Travelstart actively participates in community initiatives and social responsibility projects. The company supports various charities and organizations dedicated to education, environmental conservation, and social development. Through its involvement, Travelstart aims to make a meaningful impact and contribute positively to society.

Shipping and Costs

As an online travel agency, Travelstart does not involve physical shipping. Costs associated with bookings depend on the specific travel options selected, such as flights, hotels, or car rentals. The website provides transparent pricing information, ensuring customers are aware of all costs before proceeding with their bookings.

Overall, Travelstart.co.za offers a comprehensive and user-friendly platform for individuals seeking hassle-free travel bookings. With competitive prices, a wide selection of options, and excellent customer service, Travelstart is a trusted choice for both local and international travelers in South Africa.