Travelstart User Reviews

Introduction

Travelstart.co.za is a South African online travel agency that provides booking services for flights, hotels, car rentals, and travel packages. The company was founded in 1999 and has since grown to become one of the leading online travel agencies in South Africa, with a presence in over 10 countries across Africa, the Middle East, and Turkey.

Pros and Cons

Pros:

• Wide selection of flights, hotels, and car rentals
• User-friendly and easy-to-use website
• Competitive pricing and value for money
• 24/7 customer support
• Flexible payment options, including credit card, EFT, and Payflex

Cons:

• No loyalty program for frequent travelers
• Limited selection of travel packages
• No free cancellation or flexibility on certain bookings

User Experience

Travelstart.co.za provides a seamless user experience with its simple and intuitive website design. Customers can easily search, select, and book flights, hotels, and car rentals with just a few clicks. The website also provides helpful information on visa requirements, travel insurance, and airport transfers. Customers can also access 24/7 customer support via phone, email, or live chat.

Pricing and Value for Money

Travelstart.co.za offers competitive pricing on flights, hotels, and car rentals, with regular promotions and discounts available. The company also provides value for money with its comprehensive travel packages that include flights, accommodation, and activities at discounted rates.

Alternatives

Some of the top alternatives to Travelstart.co.za in South Africa include Expedia, Booking.com, and Cheapflights.

Customer Service

Travelstart.co.za provides excellent customer service with its 24/7 customer support via phone, email, or live chat. The company also has a comprehensive FAQ section on its website to assist customers with common queries.

Product Quality and Selection

Travelstart.co.za offers a wide selection of flights, hotels, and car rentals from reputable providers, ensuring high-quality products and services for its customers.

Website Usability

Travelstart.co.za has a user-friendly and easy-to-use website that makes it easy for customers to search, select, and book flights, hotels, and car rentals. The website is also optimized for mobile devices, providing a seamless experience for customers on the go.

Returns and Exchanges

Travelstart.co.za has a strict no-refunds policy for certain bookings, including non-refundable flights and hotels. However, the company does offer free cancellation for certain bookings, with refunds processed within a reasonable timeframe.

Promotions and Discounts

Travelstart.co.za regularly offers promotions and discounts on flights, hotels, and car rentals, with special deals available during peak travel seasons.

Reputation

Travelstart.co.za has a strong and reputable brand in South Africa, with a high level of customer satisfaction and trust. The company has received numerous awards for its services, including the Best Online Travel Agency in South Africa in 2020.

Payment Options

Travelstart.co.za offers a range of payment options, including credit card, EFT, and Payflex, providing customers with flexibility and convenience.

Loyalty Programs

Travelstart.co.za does not currently offer a loyalty program for frequent travelers.

Customer Reviews

Travelstart.co.za has a high level of customer satisfaction, with positive reviews for its services and customer support.

Community Involvement

Travelstart.co.za is committed to community involvement, supporting various social and environmental causes in South Africa and across Africa.

Shipping and Costs

Travelstart.co.za provides electronic tickets for flights and digital vouchers for hotels and car rentals, eliminating the need for shipping. The company does not charge any additional shipping costs for its bookings.