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30% users rated Poor
19% users rated Average
5% users rated Very Good
7% users rated Excellent
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Candice
Turning Misfortune into Positivity: A Reflection on My Treatwell Experience
Reflecting on my recent experience with Treatwell, I found myself initially feeling frustrated and disappointed. Being five minutes late to my salon appointment led to an unfortunate encounter with a rather unfriendly stylist who seemed reluctant to accommodate me. This left me feeling like my money had been unjustly taken from me. However, upon further communication with the Treatwell team, I began to see a glimmer of hope. While the automatic refund process was not initiated due to the salon's cancellation policy, the Treatwell representative extended a compassionate hand in resolving the matter. They assured me that they had contacted the salon, advocating on my behalf for a refund or a rescheduled appointment. This gesture of understanding and willingness to assist in finding a resolution gave me a sense of reassurance. It demonstrated that Treatwell values customer satisfaction and is committed to making things right. Despite the initial setback, I now have faith that a positive outcome may be on the horizon. In times of frustration, it is the response and actions taken that truly define a company's dedication to its customers. I appreciate Treatwell for their prompt communication and efforts to address my concerns. Should the salon make an exception and provide a refund, it would not only rectify the issue but also restore my trust in the platform. I eagerly await further updates on this matter and remain hopeful that my faith in Treatwell will be reaffirmed. Thank you for your attention to this issue, and I look forward to a resolution that leaves both parties satisfied. S
Stefania Anda
Transformative Experience at Lola’s: A First-Timer’s Journey to Smooth Skin
After reading rave reviews about Lola's salon, I decided to book a full leg waxing session through treatwell.it. Stepping into the salon, I was greeted by a clean and inviting atmosphere, which immediately gave me a sense of comfort. From the moment I sat down, Lola’s attention to detail and care became evident. She constantly checked in to ensure the wax temperature was just right, showcasing her professionalism and dedication to customer comfort. Throughout the session, Lola's expertise shone through, creating a relaxing and efficient experience. Her skillful technique and friendly demeanor made me feel at ease, despite it being my first time at the salon. By the end of the treatment, I not only left with smooth skin but also with a newfound confidence and a desire to return. Overall, my visit to Lola’s was a transformative one. The impeccable service, hygienic environment, and personalized approach have left a lasting impression on me. I am already looking forward to my next appointment, knowing that I am in capable hands. Lola's salon is truly a gem, and I cannot recommend it enough to anyone seeking a top-notch waxing experience. S
Suelen Mathias you
Turning Challenges into Opportunities with Treatwell
Navigating the realm of online services can sometimes be tricky, but with Treatwell, I found a way to turn challenges into opportunities for my business. Initially, I was cautious after receiving emails offering discounts to my clients for neighboring salons. It seemed like they were redirecting business away from me. However, I soon realized that this was a chance to showcase the value I offer and solidify customer loyalty. Rather than viewing it as a setback, I leveraged this situation to strengthen my relationship with clients. By providing top-notch services and personalized experiences, I not only retained my existing customers but also attracted new ones. Treatwell inadvertently became a platform for me to showcase my unique offerings and stand out in a competitive market. Through perseverance and a customer-centric approach, I was able to transform what seemed like a hurdle into a stepping stone for growth. Treatwell not only helped me expand my client base but also challenged me to up my game and deliver exceptional service at every touchpoint. So, if you're ever faced with a similar situation, remember, with the right mindset and strategy, you can embrace challenges and emerge stronger than ever with Treatwell by your side. C
customer
Reiki ryoho
My evaluate for treatwell.it Had reiki rioho with a girl referred to as saz..entire expertise from the second I walked via her door I felt comfortable..sence of calming vitality proper as much as the reiki room itself..you'll all maybe really feel otherwise. the entire session for me gave me a carry in my very own vitality for the nice.would extremely advocate. Thanks🙏 Namaste 🙏 E
Emma Lucas
Journey of Beauty Discovery: A Treatwell Success Story
Dive into a world of beauty and relaxation with Treatwell! As a frequent traveler across Europe, finding top-notch salons can be a challenge. However, Treatwell has been my go-to platform, offering a seamless experience in discovering hidden gems for pampering sessions wherever I go. From the bustling streets of Paris to the charming towns of Italy, Treatwell's extensive network of salons ensures that I never have to compromise on quality. The convenience of booking appointments online has truly revolutionized my beauty routine, allowing me to indulge in luxurious treatments with just a few clicks. Thanks to Treatwell, I have unlocked a treasure trove of beauty havens, each offering unique services and exceptional customer care. Whether it's a rejuvenating spa day or a trendy new hairstyle, Treatwell's user-friendly interface makes it effortless to browse, book, and enjoy a delightful salon experience. If you're seeking a reliable companion in your quest for beauty perfection, look no further than Treatwell. Join me on this journey of beauty discovery and elevate your salon visits to a whole new level - because beauty knows no bounds when Treatwell is by your side. N
Nu Health&Beauty
Treatwell
My review for treatwell.it Treatwell, did nothing for my business, I paid on the first time when I registered, then according them, only one paid, then they charge the costumers if they booked through Treatwell, I have no single costumers from treatwell, now after few months sent me an invoice. any one can share the experience with me please. F
Flore Le Roux
Transforming My Beauty Routine: An Unforgettable Experience with Treatwell.it
As a busy professional constantly juggling work and personal commitments, finding time for self-care was a constant challenge. Treatwell.it not only revolutionized the way I book beauty treatments but also transformed my beauty routine entirely. The convenience of browsing through a plethora of salons and services in one place saved me precious time and energy. The seamless booking process and user-friendly interface made scheduling appointments a breeze. I wholeheartedly recommend Treatwell.it to anyone seeking a hassle-free and efficient way to enhance their beauty regimen. Thank you, Treatwell.it, for making self-care a priority and simplifying the process for busy individuals like me. L
Lisa
Unforgettable Experience with Treatwell
When I first discovered Treatwell, I was looking for a way to streamline my booking process and attract new clients. Little did I know that this platform would completely transform my business! The follow-up system on Treatwell is nothing short of perfect. It not only reminded my clients of their upcoming appointments but also helped me stay organized and on top of my schedule. This level of professionalism was exactly what my business needed to thrive. Since joining Treatwell, my bookings have skyrocketed. The exposure to a wider audience has brought in a steady stream of new clients, allowing my business to grow at a rapid pace. The convenience and ease of booking through Treatwell have made it a preferred choice among my clients. I can confidently say that Treatwell has played a significant role in the success of my business. From the seamless follow-up system to the influx of new clients, every aspect of this platform has exceeded my expectations. Thank you, Treatwell, for providing such a game-changing service! C
Caroline Blanc
Rediscovering Joy with Treatwell – A Lesson Learned
Embarking on a quest for relaxation, my journey with Treatwell nearly turned into a tale of caution. Initially enticed by a massage offering, I eagerly anticipated a peaceful retreat at my own home. However, a simple oversight led to a cascading series of events that culminated in a disappointing loss of 96 GBP. Expecting the therapist to come to my doorstep, I swiftly confirmed the booking, only to realize later that the appointment was at the therapist's location, a cumbersome 45-minute journey away. The sudden realization left me disheartened, as I grappled with the financial implications of canceling the appointment less than an hour before the scheduled time. Despite the kind efforts of the therapist to salvage the situation, the financial burden weighed heavily on my shoulders. The miscommunication and subsequent loss felt like a blow, tarnishing an otherwise long-standing positive relationship with Treatwell. While this experience left a bitter taste, it also acted as a poignant lesson in diligence and clarity. Moving forward, I approach bookings with a newfound caution, ensuring that every detail is scrutinized to prevent a repeat of such a costly misunderstanding. Treatwell, though this encounter proved challenging, I am resilient and hopeful for future moments of blissful relaxation through your services. L
Lauren Wells
A Genuine Gem in the Beauty World
After stumbling upon Treatwell.it, I was immediately drawn to their impressive selection of beauty treatments. Eager to pamper myself, I booked a session using PayPal, only to face a glitch in the system. Despite receiving a payment confirmation, the booking did not reflect in my account, leaving me disheartened. With a mix of frustration and concern, I delved into their FAQs, only to find no solutions for my predicament. The real shock came when I discovered a duplicate payment for the same treatment, adding to my worries. However, what sets Treatwell.it apart is their exceptional customer service. I reached out, filled a form, and awaited their response. To my relief, their team promptly assisted me in processing the refund, easing my financial concerns. While the initial hiccup tarnished my treat-to-self, Treatwell's professionalism and dedication to resolving issues shone through, reassuring me of their commitment to customer satisfaction. Despite the setback, I consider Treatwell a genuine gem in the beauty world, where exceptional service trumps occasional technical glitches. Kudos to the team for restoring my faith in online beauty bookings! M
Mislead Partner
I was mislead
My review for treatwell.it I was mislead, a girl came into my salon and told me lies so I would sign up to partner programme. Charged over £100 for nothing. Cancelled without ever using the system and Treatwell won't provide refund. If you are a small salon owner don't bother. J
Jenny
The Ultimate Game-Changer!
Let me share my experience with treatwell.it - a game-changer in the world of convenience and user-friendliness. From the customer's perspective, navigating through their platform is a breeze. The seamless booking process and user-friendly interface make scheduling appointments a delight. As a business partner, I've found their system to be equally efficient. Managing bookings, tracking appointments, and communicating with clients have never been easier. Treatwell.it has truly revolutionized the way I interact with my customers. It's a win-win for everyone involved! C
COM
Turning Negative Experiences into Positive Lessons with Treatwell
Having had a less than ideal encounter with Treatwell in the past, I was initially disheartened by a pricing discrepancy that left me feeling undervalued as a customer. The confusion over advertised prices and the subsequent resolution process through customer service added unnecessary stress to what should have been a seamless transaction. However, through clear communication and persistence, I was able to express my concerns to Treatwell, who, after a series of emails and discussions, offered to credit my account. While this resolution was not exactly what I had hoped for initially, it highlighted the importance of advocating for oneself as a consumer and standing up for fair treatment. Although the situation was far from perfect, I appreciated Treatwell's willingness to address my concerns and provide a form of compensation. Moving forward, I hope that Treatwell continues to refine its pricing practices and customer service protocols to prevent similar misunderstandings from occurring in the future. Amidst the challenges faced, I emerged from this experience with a newfound sense of resilience and assertiveness, recognizing the power of constructive feedback and open dialogue. Despite the bumps along the way, I choose to view this experience as a valuable lesson in navigating customer interactions and seeking positive outcomes even in the face of adversity. J
Jacqueline Mendez
Turning Misery into a Miracle: My Eye-Opening Experience with Treatwell
I recently had an unexpected turn of events when booking a keratin treatment through treatwell.it, and I must say, it was quite a rollercoaster ride. Initially excited about pampering myself with a luxurious 2-hour treatment, my enthusiasm quickly faded when I received a call from the salon beyond the cancellation window, informing me of an additional thirty-pound charge due to an alleged mistake on my end. To make matters worse, the salon claimed they were unable to reach Treatwell for clarification, leaving me in a state of confusion and frustration. Upon investigating further, I discovered that the treatment description and prices on the website had mysteriously changed within the short span of 3 hours since my booking. Despite my desperate attempts to address the issue through the app, my complaints seemed to fall on deaf ears, with no response from the customer service team. The salon, equally flustered by the lack of cancelation instructions from Treatwell, reluctantly proceeded with the unauthorized charge, leaving me out of pocket by a whopping £90. In a surprising twist, the salon owner confided in me, expressing her dissatisfaction with Treatwell's business practices and vowed not to renew her contract with them. While this revelation shed light on the struggles faced by service providers, it offered little solace for my current predicament. The absence of effective communication and accountability from Treatwell left me feeling stranded and disillusioned with their services. Despite the tumultuous ordeal, I choose to see this experience as a lesson learned rather than a regret. It serves as a stark reminder of the importance of transparency, reliability, and swift resolution in the realm of online bookings. While my trust in Treatwell may have been shaken, I remain hopeful that my feedback, coupled with others', will spur positive changes in their customer service protocols. To fellow patrons, I urge you to exercise caution and vigilance when engaging with online booking platforms like Treatwell. While my journey with them may have been tumultuous, I believe that every challenge presents an opportunity for growth and advocacy for better service standards. Let this testimony serve as a beacon of awareness and empowerment in navigating the complexities of the digital beauty industry. N
Natasha OConnell
Exceptional Service and Seamless Booking – Try Fresha for a Hassle-free Experience!
After a disappointing encounter with treatwell.it, I decided to switch to Fresha, and what a difference it has made! The booking process was seamless, and I never had to worry about showing up to a closed salon again. The customer service at Fresha is exceptional – they truly care about their clients. I am beyond impressed with the level of professionalism and attentiveness I received. If you want a stress-free booking experience, I highly recommend giving Fresha a try!
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Introduction
Treatwell.it is an online marketplace that connects customers with a wide range of beauty and wellness services in Italy. Whether you're looking for a haircut, massage, or a facial treatment, Treatwell.it provides a convenient platform to discover, book, and enjoy various services from the comfort of your home.
Pros and Cons
- Pros:
- Extensive selection of beauty and wellness services
- Convenient online booking system
- Special offers and discounts available
- User-friendly website with easy navigation
- Frequent customer reviews to guide your decision making
- Cons:
- Not all services may be available in every location
- Limited information on some service providers
User Experience
Treatwell.it offers a seamless user experience, allowing customers to search for services, compare different providers, and book appointments within a few clicks. The website is well-designed and intuitive, making it easy to navigate and find what you're looking for.
Pricing and Value for Money
Treatwell.it offers competitive pricing for the beauty and wellness services it provides. Customers can easily compare prices across different providers and choose options that fit their budget. The platform also frequently offers promotions and discounts, giving users the opportunity to save money on their bookings.
Customer Service
Treatwell.it's customer service team is responsive and helpful. They can be contacted through email or phone, and they strive to address any questions or concerns promptly. The platform also encourages customers to leave feedback and reviews, which helps improve the quality of service and customer satisfaction.
Product Quality and Selection
Treatwell.it partners with a wide range of beauty and wellness service providers, ensuring customers have access to a diverse selection of high-quality services. The platform carefully vets its partners to maintain high standards and customer satisfaction.
Website Usability
Treatwell.it boasts a user-friendly website with a clean and modern design. The website is easy to navigate, and users can quickly find the services they are interested in. The booking process is straightforward, and the platform allows users to manage their appointments, making it convenient for them to make changes or cancellations if needed.
Returns and Exchanges
While Treatwell.it primarily offers services rather than tangible products, they have a clear cancellation and refund policy. Customers can typically cancel their appointments within a specified time frame without incurring any costs. However, it's important to check the specific cancellation policy for each service provider as it may vary.
Promotions and Discounts
Treatwell.it regularly offers promotions and discounts on various services. These discounts can help customers save money and try out new treatments or salons at a discounted rate. Customers can easily find and apply promotions during the booking process.
Reputation
Treatwell.it has built a strong reputation in the beauty and wellness industry in Italy. They have partnered with reputable service providers, ensuring customers receive high-quality services. The platform also actively collects customer reviews and ratings, which contribute to building trust and maintaining a positive reputation.
Payment Options
Treatwell.it accepts various payment options, including credit/debit cards and sometimes digital payment platforms. This provides customers with flexibility and convenience when making their bookings and payments.
Loyalty Programs
Treatwell.it offers a loyalty program called Treatwell Rewards, where customers can earn points for each booking made through the platform. These points can be redeemed for discounts on future bookings, encouraging customer loyalty and repeat business.
Customer Reviews
Customer reviews play a crucial role on Treatwell.it, providing valuable insights and helping users make informed decisions. The platform encourages customers to leave reviews after each appointment, giving others an idea of the service quality and overall experience.
Community Involvement
Treatwell.it actively engages with the community through collaborations with local salons, spas, and wellness centers. They support local businesses and promote their services on their platform, creating a strong sense of community involvement.
Shipping and Costs
Treatwell.it does not involve physical shipping of products since it primarily focuses on beauty and wellness services. The costs associated with services are clearly displayed on the platform, allowing customers to make informed decisions based on their budget.