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Introduction is a leading online platform that provides budget-friendly accommodations across India. The website aims to offer quality services at affordable rates to its customers. came into existence in 2015 and has expanded its reach in various cities in India. The website provides a wide range of accommodation options to select from including adequately priced hotels, guesthouses, and homestays.

Pros and Cons

  • operates on a budget-friendly model, making it an ideal choice for budget-conscious travelers.
  • The website offers a diverse range of accommodation from economically priced hotels to homestays, giving travelers a large pool of options to select from.
  • has a user-friendly interface that enables seamless bookings and helps customers to filter results based on their preferences.
  • The website operates only within India, which limits its reach to global customers who are interested in India as a travel destination.
  • The website does not offer an option for refunds, which could be problematic for customers looking to change their travel plans.

User Experience provides a user-friendly interface that allows customers to search, book and confirm their reservations seamlessly. The website has a simple layout and can be easily navigated via desktops and mobile devices. The search function on the website allows users to filter their search results based on price, location, and amenities, thus streamlining the booking process. The website also offers quick and secure payment methods, ensuring a hassle-free booking experience for customers.

Pricing and Value for Money operates on a budget-friendly model, providing customers quality accommodation options at affordable rates. The website offers diverse price ranges based on the customer's budget and preferences. The pricing for accommodation is comprehensive and includes all taxes and charges eliminating last-minute surprises for customers. Thus, provides its customers with value for their money.


Other affordable online travel platforms operating in India include Oyo Rooms, MakeMyTrip, and Yatra.

Customer Service provides excellent customer support to its customers. The customer support team is available 24/7 via phone, email, and social media channels. The website also has a frequently asked questions (FAQs) section that provides customers with instant solutions to common problems. The website also provides customers with an option to rate their experience post their stays, thus enabling honest feedback to either provide accolades to the accommodation providers or make suggestions for improvements.

Product Quality and Selection has a vast selection of accommodation options, ranging from budget-friendly hotels to high-end homestays. The website curates properties based on various factors like location, amenities, and customer preferences. The quality of properties listed on the website is high, with most of them equipped with essential amenities like Wi-Fi, AC, toiletries, and TV, among others. operates on an assurance quality model, which ensures that all the properties listed on their website meet the quality standards.

Website Usability has a user-friendly interface that allows customers to seamlessly navigate through the website. Customers can search for accommodations based on their budget, location, and preferences. The website is optimized to perform efficiently on desktops and mobile devices, making it convenient for customers to use the platform on the go.

Returns and Exchanges does not offer a refund option, but customers can reach out to customer support for assistance in case of cancellations or rescheduling their stays.

Promotions and Discounts provides various promotions and discounts to its customers, helping them to save on their travel expenses. Customers can avail special discounts on multiple bookings or make use of coupons for discounted rates.

Reputation has a good reputation in the travel industry, with several accolades and awards. The company has won awards like 'Best Budget Hotel Chain,' 'Best Service Apartment Operator of the Year,' and 'Best Mid-budget Hotel Chain.' The website has received positive reviews on various platforms like Tripadvisor and Google Reviews, indicating customer satisfaction.

Payment Options offers secure payment options for customers, including credit and debit cards, net banking, and mobile wallets.

Loyalty Programs has a loyalty program that rewards customers for multiple bookings. Customers earn reward points for each booking, which can be redeemed against future bookings.

Customer Reviews

Customers can rate and review their experience post their stays, providing with honest feedback on the quality of accommodations and services provided.

Community Involvement is involved in various community initiatives aimed at promoting sustainable tourism. The initiatives include, but not limited to community-based tourism, responsible waste management, and energy conservation.

Shipping and Costs does not provide any shipping services as it operates only in the travel industry. The pricing of accommodations includes all taxes and charges, and there are no hidden costs.

Simmi Joseph Senior Content Editor

Hi, I'm Simmi Joseph, a seasoned Content Marketing professional based in Mumbai, Maharashtra, India. With a wealth of experience in B2B client management, editorial calendar creation, and team management,...