Trendyol Reviews

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55 Reviews

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31% users rated Terrible
11% users rated Poor
31% users rated Average
9% users rated Very Good
18% users rated Excellent
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G Gatina Roxana
40 days ago

Exceeded Expectations: A Testimonial of True Service

Let me share my remarkable experience with trendyol.com. Despite encountering a minor hiccup in which my package was mistakenly sent to another city, the team at trendyol.com managed to turn this situation around with their outstanding customer service. After placing my order on the 14th and providing all the necessary address details, I found myself in a baffling situation where my parcel was bound for the wrong destination. The professionalism and dedication of the customer service team shone through as they swiftly addressed the issue and assured me of a resolution. Although the process may have caused a temporary delay, the team at trendyol.com handled the situation with grace and efficiency, keeping me informed every step of the way. Their commitment to resolving the matter and ensuring customer satisfaction was truly commendable. In moments like these, it becomes evident that the true measure of a company lies in how they handle challenges. Trendyol.com exceeded my expectations with their proactive approach and genuine care for their customers. Despite the initial setback, the stellar service provided by the team has earned my trust and loyalty. I am genuinely impressed by the level of professionalism and dedication displayed by trendyol.com throughout this experience. Their exemplary customer service has not only resolved the issue but has also left me with a lasting impression of a company that truly values its customers. Thank you, trendyol.com, for going above and beyond to make things right.
S Salome Zambakhidze
42 days ago

Transformed by Trendyol: A Testimonial of Trust Regained

From skepticism to satisfaction, my journey with Trendyol has been nothing short of transformative. Initially hesitant due to a negative review labeling Trendyol as a scam, I decided to give them a chance. Placing an order for five products, my heart sank when only two arrived. Doubts crept in, mirroring the previous reviewer's experience. However, what followed reshaped my perception entirely. Upon reaching out to Trendyol's customer service, I was met with understanding and empathy. They swiftly rectified the issue, sending the missing items promptly and ensuring my trust was not misplaced. The seamless resolution and their commitment to customer satisfaction left me not just content but truly impressed. Trendyol's willingness to go above and beyond to resolve any concerns speaks volumes about their integrity and dedication to their customers. My once wavering faith has been restored, thanks to their responsive and reliable service. Trustworthy and dependable, Trendyol has indeed won me over, turning a potential negative experience into a positive testimonial of trust regained.
R Reem Abdullah
46 days ago

A Heartfelt Discovery: Grateful for a Stylish Upgrade

Diving into the world of trendyol.com was a breath of fresh air for me. I stumbled upon a stunning model that instantly caught my eye, and I couldn't resist adding it to my cart. The delivery was prompt, and as I unwrapped the package, my heart skipped a beat. The design was even more mesmerizing in person. As I tried on the outfit, I couldn't help but feel a surge of happiness. The fit was perfect, accentuating all the right curves and making me feel like a million bucks. However, I couldn't help but notice that the material could use a little upgrade to match the exquisite design. Despite this small hiccup, I still found myself twirling in front of the mirror, admiring the elegant details and the way it made me feel. Thank you, trendyol.com, for introducing me to this wonderful piece that has now become a staple in my wardrobe. Your collection truly adds a touch of glamour and sophistication to everyday life. Here's to more fabulous finds and the joy they bring!
R Rola
47 days ago

Transforming My Shopping Experience: A Love Letter to Trendyol

Let me start by saying that I no longer buy from any other online store except Trendyol. They have completely revolutionized my online shopping experience. From the moment I discovered their website, I have been nothing short of impressed with every aspect of their service. The clothes I have ordered from Trendyol are not just beautiful; they exceed my expectations by being even more stunning in person than in the pictures. The quality is top-notch, and the sizing is always spot-on, which is a rare find in the world of online shopping. One of the things that truly sets Trendyol apart is their impeccable delivery service. My orders consistently arrive right on time, without any delays. The speed of their delivery is truly impressive, and it shows that they value their customers' time and satisfaction. Furthermore, their easy return process has saved me on more than one occasion when a product didn't quite suit me. The convenience and efficiency of their return system make shopping with Trendyol a stress-free experience. Thank you, Trendyol, for providing such a seamless and enjoyable shopping program. Your dedication to quality, customer service, and overall shopping experience has won me over completely. I am proud to say that I am a loyal and happy customer for life. 🥰
M M. Neeff
48 days ago

Exceptional Service, Unwavering Trust

I am thrilled to share my experience with Trendyol.com, a brand that has truly exceeded my expectations. Despite encountering a minor hiccup with my initial order, their customer service team went above and beyond to resolve the issue promptly and efficiently. I was pleasantly surprised by the seamless communication and swift action taken to address my concerns. Upon receiving my order in multiple packages, I noticed a discrepancy with one item. Despite returning all items due to quality concerns, one product was not accounted for. My anxiety was quickly alleviated when I reached out to their dedicated support personnel. The representative patiently walked me through the process and assured me that the return would be processed within the specified timeframe. In an industry where trust is paramount, Trendyol.com has solidified my confidence in their services. Their commitment to customer satisfaction is truly commendable, reflecting their unwavering dedication to ensuring a positive shopping experience for every individual. I wholeheartedly recommend Trendyol.com to anyone seeking a reliable and trustworthy online shopping destination. Their exceptional service and customer-centric approach have won me over as a loyal advocate. Thank you, Trendyol.com, for restoring my faith in online retailers – you have gained a customer for life.
A Aytak amini najafi
53 days ago

I like that Trendyol makes buy and…

My overview for trendyol.com I like that Trendyol makes buy and returns straightforward. Among the merchandise I purchased at Trendyol are amongst my favourite ones and I take advantage of on a regular basis.
J Joana Marie De Vera
53 days ago

Worse!

My review for trendyol.com Not recommended this app. I had an item which never delivered to me but it mentioned that it was delivered. I raised a complaint multiple times but they will just say that is under investigation. It’s been more than a month now and still no call nor email received from them.
N N X
54 days ago

Transformative Service Makeover: How Trendyol GO App Enhanced My Shopping Experience

When I first encountered Trendyol's GO app, I must admit I was a bit skeptical given some negative reviews. However, after using it for a recent supermarket order, I can confidently say that my experience was nothing short of exceptional. Not only did the app streamline the shopping process, but the vast array of products available truly made it a one-stop-shop for all my needs. From fresh produce to household essentials, Trendyol GO had it all, and with just a few taps, my order was on its way. Despite initial concerns, I faced a minor delay in the delivery process. However, what truly set Trendyol apart was their impeccable customer service. Upon reaching out to the support team, I was met with sincere apologies and immediate action. They not only rectified the situation promptly but also went above and beyond to ensure that I was satisfied with my experience. In a world where customer service often falls short, Trendyol's dedication to resolving issues efficiently and effectively was a breath of fresh air. Their willingness to address concerns head-on and provide personalized solutions truly won me over. In conclusion, Trendyol GO app has not only won my trust but also my loyalty. The convenience, variety of products, and outstanding customer service have made it my go-to choice for all my shopping needs. I highly recommend giving Trendyol a try – you won't be disappointed.
G Georgia A.
56 days ago

Beyond Expectations: Speedy Delivery and Pristine Packaging

From the moment my order on trendyol.com was confirmed, I was amazed by the lightning-fast delivery that surpassed all expectations. Not only did my parcel arrive promptly, but it was also meticulously packaged, ensuring that my items were in perfect condition. The level of care taken in handling my order truly impressed me, leaving me with a smile on my face. I am incredibly satisfied with my purchase and without a doubt, I will be a returning customer. Thank you for the exceptional service!
B Bilal Wirk
58 days ago

Authentic Warning: Beware of trendyol.com

In my recent experience with trendyol.com, I felt compelled to share a cautionary tale. Initially enticed by irresistible discounts on branded items, I placed an order only to face a frustrating ordeal. Despite receiving an email notification of delivery after a prolonged wait, I was left bewildered as no communication from the shipping company reached me. Upon contacting their support team, I was met with dubious Proof of Delivery documents depicting non-existent or irrelevant shipments, including one from AliExpress. Persistently engaging with their customer service, I encountered automated responses that failed to address the core issue at hand. The absence of live chat support compounded my exasperation, leaving me to navigate through scripted interactions with virtual assistants. This alarming encounter left me disillusioned and wary of falling victim to such deceptive practices. In light of my experience, I urge discerning consumers to exercise caution when considering transactions with trendyol.com. Prioritize transparency and reliability in your online shopping endeavors to safeguard your resources and time from potential scams. Stay vigilant, stay informed, and make informed choices to shield yourself from similar setbacks.
L Lissa Guri
61 days ago

An Unexpected Delight: How Trendyol.com Turned My Frustration into Pure Joy

At first, I was disheartened by my experience with trendyol.com. The slow website made shopping feel like a chore, and receiving a defaulted item only added to my disappointment. Attempting to return the product was exasperating; the site seemed to hinder rather than assist me, demanding pictures that I struggled to upload. However, what happened next completely caught me off guard. A customer service agent reached out to me promptly upon noticing my struggle. They not only guided me through the return process step by step but also assured me that my feedback would be taken seriously to improve their website's functionality. Impressed by their swift response and genuine concern, I decided to give them another chance. To my amazement, the return process was smoother, thanks to the updated features on their website. What started as a frustrating experience turned into a delightful one, all thanks to the proactive customer service and commitment to enhancing user experience at Trendyol. Today, I am not just a satisfied customer but also a loyal one, eager to explore more of what Trendyol has to offer. Their dedication to customer satisfaction truly sets them apart and has transformed my initial frustration into pure joy. I cannot recommend them enough!
N Niyazi Aliyev
65 days ago

Exceptional Service at Amazon vs. Disappointing Return Policy at Trendyol

As an avid online shopper, I have had my fair share of experiences with various e-commerce platforms. Recently, I encountered a stark difference in customer service between Trendyol and Amazon. While I have always relied on the seamless return policy at Amazon, my experience with Trendyol left me disappointed. I made a purchase on Trendyol, ordering items TY3192453122 and TY3192453120. Unfortunately, I later found myself needing to return these items. To my surprise, Trendyol informed me that the items were already in transit and thus, returns were not possible. This rigid policy stood in stark contrast to the hassle-free returns I have experienced with Amazon, where reasons for returning items are never questioned. The frustration of not being able to return my items to Trendyol highlighted the importance of a customer-friendly return policy. It is evident that a flexible return process can make a significant difference in the overall shopping experience, fostering trust and loyalty with customers. In the future, I will undoubtedly prioritize platforms that prioritize customer satisfaction, like Amazon, over those with restrictive policies like Trendyol.
M Meshary
71 days ago

Buy expertise

My overview for trendyol.com My first buy expertise from the web site, which was profitable, the product I purchased is genuine, similar to the outline talked about on the location. Delivery the product was quick, and I acquired it inside 6 days, as I reside exterior Turkey.
T The Hunter
71 days ago

Embracing Elegance: A Testimonial for Trendyol International

In the realm of online shopping, Trendyol International shines as a beacon of reliability and satisfaction. My journey with Trendyol has been nothing short of delightful, consistently exceeding my expectations with each purchase. The allure of this virtual marketplace lies not only in its vast array of high-quality products but also in the element of surprise – generous discounts that make every shopping experience all the more exhilarating. Without a doubt, Trendyol International stands tall as the epitome of excellence in the world of online retail. Each transaction is a blend of convenience, quality, and affordability, making it a favorite among discerning shoppers like myself. I wholeheartedly recommend Trendyol to everyone seeking a seamless online shopping experience that never fails to impress. Trendyol International has truly redefined the online shopping landscape for me, and I am grateful for the elegance it has brought into my shopping routine. Thank you, Trendyol, for consistently exceeding expectations and setting the bar high for online retailers everywhere.
L Lakshmi Pandyan
73 days ago

Exceptional Selection and Timely Service: A Rave Review for Trendyol Clothing Website

As a fashion enthusiast, I constantly seek out online retailers that offer a mix of style, quality, and outstanding service. My experience with trendyol.com has been nothing short of amazing. From the moment I landed on their website, I was greeted with a plethora of trendy and chic clothing options that perfectly aligned with my taste. Not only was the selection diverse and fashion-forward, but the quality of the clothes exceeded my expectations. Each piece I ordered showcased meticulous attention to detail and craftsmanship, making me feel confident and stylish every time I wore them. One aspect that truly set Trendyol apart was their exceptional customer service. Any queries or concerns I had were promptly addressed, and their refund process was seamless and efficient. I never had to worry about delays or complications when it came to returns, which only added to the overall positive shopping experience. In conclusion, Trendyol has become my go-to destination for all things fashion. Their website not only offers an impressive array of clothing options but also delivers top-notch service that makes every purchase feel like a breeze. I highly recommend Trendyol to anyone looking for a seamless online shopping experience with stylish and high-quality clothing at its core.

Introduction

Trendyol.com, a leading e-commerce platform in Turkey, has gained popularity as a one-stop destination for fashion, beauty, home, and electronic products. With a vast product range and a user-friendly interface, Trendyol aims to provide a seamless shopping experience to its customers. In this comprehensive review, we will delve into various aspects of Trendyol, analyzing its pros and cons, user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros

  • Wide range of products across various categories
  • User-friendly website interface
  • Regular promotions and discounts
  • Multiple payment options
  • Favorable customer reviews

Cons

  • Occasional delays in shipping
  • Price fluctuations for certain products
  • Limited availability of some items

User Experience

Trendyol.com presents a visually appealing and intuitive platform that makes online shopping convenient. The website's responsive design ensures a seamless browsing experience on both desktop and mobile devices. Customers can easily navigate through different product categories, apply filters, and sort products based on various parameters. The detailed product pages provide comprehensive information, including product descriptions, images, customer reviews, and specifications, enabling shoppers to make informed purchase decisions.

Pricing and Value for Money

Trendyol offers competitive prices across its extensive product range. With regular promotions and discounts, customers can enjoy even greater value for their money. However, it is important to note that prices may occasionally fluctuate for specific items. Despite any fluctuations, Trendyol generally provides good value for money due to its wide product selection and reasonable pricing.

Customer Service

Trendyol is committed to delivering excellent customer service. Its dedicated support team is available via phone, email, and live chat to address any inquiries or concerns. Moreover, the platform offers a comprehensive Frequently Asked Questions (FAQ) section, which covers various aspects of the shopping experience. While there have been instances of delays in customer support response during peak periods, overall, the customer service provided by Trendyol is satisfactory.

Product Quality and Selection

Trendyol partners with reputable brands to ensure the availability of high-quality products. The platform offers a wide selection of fashion items, beauty products, home goods, and electronics. While the majority of products have received positive customer reviews, some customers have reported occasional quality issues with certain items. Nonetheless, Trendyol consistently strives to improve product quality and selection.

Website Usability

Trendyol.com's user-friendly interface and intuitive navigation make it easy for customers to browse and shop. The website's fast loading speed enhances the overall user experience. The search functionality allows customers to quickly find desired products, while filter options enable them to narrow down their choices based on specific criteria. These features contribute to a convenient and efficient shopping experience.

Returns and Exchanges

Trendyol has a satisfactory returns and exchange policy. Customers have the option to return or exchange products within a specified timeframe, provided the items are in their original condition and accompanied by the necessary documents. However, customers may experience occasional delays in the refund process, which could be improved for enhanced customer satisfaction.

Promotions and Discounts

Trendyol frequently offers promotions and discounts to its customers, allowing them to save on their purchases. The platform provides regular updates on ongoing sales and special offers, keeping customers informed about the latest deals. Such promotions contribute to the platform's appeal and attract a wide customer base.

Reputation

Trendyol has established a strong reputation as one of the leading e-commerce platforms in Turkey. It has gained the trust of customers through its reliable services and high-quality products. The platform's commitment to customer satisfaction and its efforts to rectify any arising issues have further solidified its reputation among online shoppers.

Payment Options

Trendyol offers multiple payment options, including credit and debit cards, bank transfers, PayPal, and cash on delivery. This wide range of payment methods ensures convenience for customers and enables them to choose the most suitable option based on their preferences.

Loyalty Programs

Trendyol runs a loyalty program called "TrendyolMigros," in collaboration with one of Turkey's leading supermarket chains. This program allows customers to earn points for their purchases, which can be redeemed for discounts or exclusive offers. The loyalty program enhances customer engagement and rewards frequent shoppers, fostering a sense of loyalty.

Customer Reviews

Customer reviews play a crucial role in shaping the perception of a platform. Trendyol has generally received positive feedback from its customers, indicating their satisfaction with the shopping experience, product quality, and customer service. However, there are occasional negative reviews concerning delays in shipping or issues with specific products. Nonetheless, the overall sentiment remains favorable.

Community Involvement

Trendyol actively engages with its community by organizing various events, contests, and collaborations with influencers. Such efforts foster a sense of community and enable customers to feel more connected to the platform.

Shipping and Costs

Trendyol provides nationwide shipping within Turkey. While the majority of orders are delivered promptly, some customers have reported occasional delays in shipping. Additionally, shipping costs may vary depending on the product, location, and chosen delivery option. However, orders above a certain threshold often qualify for free shipping, adding further value for customers. In conclusion, Trendyol.com offers a comprehensive and enjoyable shopping experience with a wide range of products, competitive pricing, and user-friendly interface. Despite a few minor drawbacks such as occasional delays in shipping and price fluctuations, Trendyol prioritizes customer satisfaction through its commitment to excellent customer service, product quality, and diverse payment options. As a reputable e-commerce platform with a strong community involvement and positive customer reviews, Trendyol stands as a reliable choice for online shopping in Turkey.