Users Voice for Trip

32% users rated Terrible
2% users rated Poor
1% users rated Average
4% users rated Very Good
60% users rated Excellent
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Review article published on: 09 Oct 2019

Last updated by on 06 Mar 2023

"I am currently pursuing my Master's in English from the University of Delhi. My interests lie in editing, proofreading, and research."
Nov 2022 5 5 3.9 1.1 1 4.2
Dec 2022 3 5 5 5 5 5
Jan 2023 5 5 3.1 1.3 1 3.3
Feb 2023 3.5 5 5 5 5 5
Mar 2023 2.8 5 5 5 5 5
Line Chart for Rating of peer stores

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Detailed Trip Review by

Introduction

Trip.com is a popular travel booking platform that offers flight, hotel, and attraction bookings across the globe. The platform prides itself on offering travelers a one-stop-shop for their booking needs with competitive pricing, excellent user experience, and convenience.

Pros and Cons

Pros:
  • Competitive pricing: Trip.com offers some of the most competitive prices in the industry, making it an excellent option for budget-conscious travelers.
  • Convenient booking: The platform is easy to navigate, and travelers can book all their travel needs in one place.
  • Great variety: With over 1.2 million hotels, 2 million flight routes, and more than 40,000 attractions, travelers will find a wide variety of options to choose from.
Cons:
  • Some hidden fees: Trip.com has been criticized for adding hidden fees in the booking process, which can impact the overall experience for some travelers.
  • Limited options in some regions: Although Trip.com offers an extensive list of options, travelers may find limited options in certain regions compared to other booking platforms.

User Experience

The user experience on Trip.com is excellent. The platform is easy to navigate, and travelers can easily search for flights, hotels, and attractions. The search results page is comprehensive, offering all the necessary information and filters to help travelers find the best option based on their preferences. The website is also mobile responsive, ensuring that travelers can make bookings on the go.

Pricing and Value for Money

Trip.com offers some of the most competitive prices in the industry. The platform's Best Price Guarantee ensures that travelers get the best deal available. In addition, Trip.com also offers Rewards Points for every booking, allowing travelers to save even more on their next booking.

Alternatives

There are many travel booking platforms on the market. Some popular alternatives include Expedia, Booking.com, and Airbnb. Travelers should compare prices and features to determine which platform best meets their needs.

Customer Service

Trip.com offers excellent customer service to its users. The platform's customer support team is available 24/7, making it easy for travelers to get the help they need at any time. Users can contact support via phone, email, or live chat.

Product Quality and Selection

Trip.com offers a vast selection of products that cater to every budget and preference. Travelers can choose from over 1.2 million hotels, 2 million flight routes, and more than 40,000 attractions worldwide. The platform also offers user reviews and ratings, allowing travelers to make informed decisions about their bookings.

Website Usability

The Trip.com website is user-friendly, making it easy for travelers to navigate and find what they need. The platform offers a straightforward booking process and secure payment options, ensuring a seamless user experience.

Returns and Exchanges

Trip.com has a flexible cancellation policy for its bookings, allowing travelers to change or cancel their bookings without incurring significant fees. The cancellation policies vary based on the hotel or airline booked, and travelers should review the policy before making a booking.

Promotions and Discounts

Trip.com offers regular promotions and discounts, making it an excellent option for budget-conscious travelers. The platform's Rewards Points program also allows travelers to save even more on their bookings.

Reputation

Trip.com has a strong reputation in the travel booking industry. The platform has won multiple awards, including the World Travel Awards and the Travel Weekly Asia Awards. Users also leave positive reviews on the platform, praising its competitive prices, convenient booking, and excellent customer service.

Payment Options

Trip.com offers a wide range of payment options, including credit cards, debit cards, PayPal, and Alipay. The platform also has secure payment processing, ensuring that user's payment information remains safe.

Loyalty Programs

Trip.com's Rewards Points program allows travelers to earn points for every booking they make. These points can be used to save money on future bookings, making it an excellent loyalty program for regular travelers.

Customer Reviews

Customers leave detailed reviews and ratings on Trip.com, allowing other travelers to make informed decisions about their bookings. The reviews cover everything from check-in and staff service to the condition of the hotel or attraction.

Community Involvement

Trip.com is committed to giving back to the community. The platform supports various initiatives, including environmental protection, education, and healthcare.

Shipping and Costs

Trip.com is a digital platform that does not require shipping. However, travelers may incur some costs, such as service fees or taxes, during the booking process. These charges vary based on the hotel or airline booked, and travelers should review the details before making a booking. In conclusion, Trip.com is an excellent travel booking platform that offers competitive pricing, a vast selection of options, and a user-friendly experience. Although the platform has some cons, such as hidden fees and limited options in some regions, its excellent customer service and flexible cancellation policies make it an excellent option for budget-conscious travelers.

Trip Recent User Reviews

User Rating

5 stars

271

4 stars

40

1 stars

147

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Reviewer Name: KLAUS JULIA

Review Submission Date: 2023-02-05

Review Title: the woman from the shelter who changed…
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Review Description: the woman from the shelter who changed the flight i will never forget her kindness. would be nice to guve automatic calls to ppl on the phone when to leave for the flight. a message is lost between all others, a call is more something you hear and recognize.

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Reviewer Name: HUSSAIN/MUHAMMAD

Review Submission Date: 2023-02-05

Review Title: Good experience
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Review Description: The booking went smooth, flights were good. Only issues were the difference in wait time than what mentioned on the booking. Also aircanada at Toronto was total mess and I was about to miss my flight but anyways it’s not trip.com fault

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Reviewer Name: shaz

Review Submission Date: 2023-02-05

Review Title: Big scam company
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Review Description: Big scam company, try to rip the customers ££ in the name of international money rate while booking process, does not say these charges over the website, just kept telling bank charges, as per their website ZERO charges using visa debit card, but still charge people, dont ever book and will never recommend others, stay away from this website otherwise will rip off you ££. scam and only scam,

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Reviewer Name: Edvards Edvards Virsis

Review Submission Date: 2023-02-05

Review Title: I booked tickets wrong and asked for…
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Review Description: I booked tickets wrong and asked for help to fix called them. I get connect to women who is interrupting talking wrong changing info flights I don’t even know mistake in their system probably I don’t care some one will miss flight on 11 feb because she change name on totally different company and when I told she is wrong she didn’t even listen and says “my system my system” I don’t care atleast chat is good. Call made 10:26 Norway time.

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Reviewer Name: Simon Cole

Review Submission Date: 2023-02-05

Review Title: I had booked a family room for 3
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Review Description: I had booked a family room for 3, we arrived to find the booking the hotel had received from Trip was a room for 2. Luckily the hotel were accommodating and added another bed.Having searched for a hotel with parking, I was disappointed to find the parking was at an Apcoa 5 mins away, rather misleading by Trip.Overall not impressed.

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Reviewer Name: Tim Farey

Review Submission Date: 2023-02-05

Review Title: Air Tix - Smooth and good price
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Review Description: It worked and we got our airline tickets at a very good price. I have been using C-Trip and now Trip for many years and generally been very happy with them. I only give 4 stars for this latest purchase because there was a delay issuing the tickets but we are all set now.

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Reviewer Name: Sohaib Saeed

Review Submission Date: 2023-02-05

Review Title: My tickets got cancelled by Kuwait…
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Review Description: My tickets got cancelled by Kuwait Airways but these guys put me on Qatar the very next day and paid a massive difference in price from their own pocket! So so so relieved this is not a fraud company or a company that leaves their passengers in crisis and just disappear. Their response time was also brilliant.Thank you Trip.com

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Reviewer Name: ANKUR SHARMA

Review Submission Date: 2023-02-05

Review Title: Can’t say I will use your service again
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Review Description: Most travel agencies would create one ticket/booking number for connecting flights but you guys gave two ticket numbers for my travel (from Montreal - Toronto - Dubai - Amritsar) which didn’t allow me to board flight from Montreal coz Dubai airport (which was the last stop) won’t allow me to enter with two ticket number. No assistance was further provided in resolving the issue when I made you guys aware of the issue at hand.

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Reviewer Name: John C.

Review Submission Date: 2023-02-04

Review Title: It's very easy to book a flight thru…
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Review Description: It's very easy to book a flight thru trip.com. Everything is seamless and reviews from other customers are pretty positive. Also baggage allowance and restrictions both check in and carry on are very well described. I have previously booked hotel rooms here and now this is my site to book my flighs.

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Reviewer Name: Mr Paul Usman

Review Submission Date: 2023-02-04

Review Title: I had a terrible experience using…
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Review Description: I had a terrible experience using trip.com. I booked a flight with them, on arriving the airport, i was told i needed a transit visa. i called trip.com to reroute my flight, but the delayed until I missed the flight and they never offered my refund. They are highly unreliable and lack sympathy, only after customers money.

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