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3% users rated Poor
6% users rated Average
14% users rated Very Good
62% users rated Excellent
D
DENIS
Timely and efficient customer service
My review for trip.com A problem occurred with my booking. The carrier did not receive and honour certain baggage information. I contacted Trip.com and my call was immediately answered and each step was documented by email. I'm impressed with the level of customer service and professionalism displayed at each step. Everyone knows mistakes happen from time to time and what really matters is how they are handled. Trip.com gets 10/10 for resolving my problem quickly and going above and beyond with the resolution. D
daniyal butt
excellent service and efficient website.
My review for trip.com The service provided was excellent and the website was efficient. I reserved a ticket from London to Pakistan, but had to modify it twice, which was a simple and clear process. Eventually, I cancelled the ticket and received a refund the following day. The entire process was completed through the website without the need to communicate with anyone, which was fantastic. M
Mr Kanadia
Trip.com saves the day with good deals.
My review for trip.com While travelling through New zealand we have thus far managed to find good places to stay when other search sites have failed. After booking more than 15 times already i'm confident you should try these people too. A
A G
Worst company professional Criminals…
My review for trip.com Worst company professional Criminals Never use againI am waiting for my refund for more than 14 months and company keep making false promises. They sent me FAKE letter from US bank which has no link with anyone. The staff member accepted that letter from US bank was fake. I receive abuse behavior from customer service staff, Mr. Cobin who claim to be manager, Ms. Vaneesa etc. When ask to speak with manager, the staff use abusive words and disconnect the call. One of reason I was told for not sending refund and sending fake letter is that they believe I am criminal. I ask for evidence and i receive abusive language from Cobin and he disconnect the call. Will never use them again V
Vu Khuyen
Great customer services and great support from the whole team
My review for trip.com Terry (Customer Success Team) and his team have actively supported me through the incident on 20/02/2024. I really appreciated Terry and his team while providing solutions and taking actions within a few hours to sort out my flight issue. I have been with Trip.com for more than 4 years and trip.com is still my only trusted website to book for all my flights based on their instant supports and great service. J
Jame B
They really are very good!
My review for trip.com They really are very good! Their platform is intuitive and works incredibly well. And their (human) helpline really is available less than 30 seconds after requesting their help... and thats the normal service...not the Premium helpline! And they provide regular email updates reminding you of the flights to come, which Terminal, any changes etc. Not too little info...not too much....just enough to be really helpful. Actually, it's like having a really wonderful Personal Assistant to help you during your travels. It is truly very proactive and helpful. I guess this site uses a lot of AI...but whatever, for sure they are setting standards way above the competition. Give them a try...you wont be disappointed! R
Rosley Nora
Very reliable for last minute bookings.
My review for trip.com Very reliable for last minute bookings.prompt and accurate , hassle free booking system. Highly recommend to solo or group travellers alike. Y
Yen
Trip.com booking and reservation…
My review for trip.com Trip.com booking and reservation platform have been fantastic. It provides prompt service and seemless travel, which is hassle free. Even in the uncertain event of travel, it is flexible enough to provide admenment or refund promptly. I highly recommend this booking platform. I
ismail hawari
I have been booking flights and hotels…
My review for trip.com I have been booking flights and hotels via trip.comSince i am a diamond user - trip.com provides free airport lounges which i appreciate. One of my friends had to cancel the trip and i was partially refunded within a week which was really fast. The price is competitive compared to other sites. A
ANDREW LEE
Local Japanese tour company’s…
My review for trip.com Local Japanese tour company’s instructions were very easy to follow. Our tour guide Minako was very helpful and patience with our group. Overall was a great trip even though it rained during our tour. Price was very good as well. Thank you! K
Kate Williams
Big thank you!
My review for trip.com Olivia was so helpful when we didn’t know what else to do after my daughter’s flight was cancelled so she was going to miss her connecting flight. All sorted very quickly and efficiently. Thank you ☺️ J
JITSOPHA/DEAWPITAKSAKUL
I was very impressed with Trip.com’s… I was very impressed with Trip.com’s service. The staff answered questions and solved problems
My review for trip.com I was very impressed with Trip.com's service. The staff answered questions and solved problems when booking flights. Postpone the travel date and the matter of purchasing baggage allowance very well I recommend my friends to use the service as well. Because it's very good Coins are collected to be used as a discount on your next purchase. J
jenilee cliff
Absolutely appalling service
My review for trip.com Absolutely appalling service! Trying to book special assistance for my disabled nan. Couldn't do it through airline as I couldn't pass gdpr because trip.com have their details registered not my nans. Tried 3 times to get this resolved through trip.com and the staff are incompetent and cannot fulfill the request. Nowhere to make complaints. Still not resolved. One stressed 87 year old and one stressed granddaughter just trying to add wheelchair assistance on! To add insult to injury they advised me if they could get it added (which they haven't been able to) then if any charges are incurred they will send me a payment link! Discrimination! R
richard bishop
I wished for a special hotel and really…
My review for trip.com I wished for a special hotel and really got it. Everything was perfect. Went for King Delux on top floor rooms 505 and 506. As soon as I opened the door I knew I had got this right. Spotlessly clean. Huge bed, comfy swivel chair, large desk, walk in wardrobe in 505. Good size bath and shower and a huge balcony overlooking city. I loved our stay, breakfast was a delight and everything was quality produce. The clientele was a mixture of those who worked hard to earn a lovely experience to those who felt entitled to have the very best. The Hotel staff were delightful and local with that infectious Liverpool charm and smiles. Go to the hard days night Hotel and have a wonderful time. I take my hat off to the manager of this incredible establishment. Richard Bishop Worcester uk D
DIPAL PURVISH/BHATT
my experience is good but please send…
My review for trip.com my experience is good but please send details to mobile no also as because of some spam mails we may loose some important message. My mobile no is added but any message i am not getting on mobile.
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A Seamless Travel Experience
Key Differentiators
When it comes to choosing an online travel agency for your adventures, it's essential to know what makes one stand out from the crowd. Trip distinguishes itself in several key ways, offering travelers an unparalleled experience. Let's explore the key selling points that set Trip apart and make it a unique player in the travel industry.- Global Reach and Localization
- Comprehensive Travel Services
- Price Comparison and Deals
- User-Friendly Interface
- Customer Support and Assistance
- Loyalty Rewards Program
- Innovative Technology
Main Categories on Trip
Category | Description |
---|---|
Flights | Find and book flights to destinations worldwide, with options to compare prices, airlines, and flight schedules. |
Hotels | Discover a vast selection of hotels, from budget accommodations to luxury resorts, and book the perfect stay. |
Vacation Packages | Explore pre-packaged travel deals that combine flights, hotels, and often, activities, for a hassle-free vacation. |
Car Rentals | Rent a car for your travels, whether you need a compact vehicle for city exploration or an SUV for outdoor adventures. |
Activities & Tours | Browse and book an array of exciting activities, tours, and experiences to enhance your travel itinerary. |
Train Tickets | Purchase train tickets for various destinations, making it easy to plan multi-modal journeys or scenic train rides. |
Cruises | Embark on a cruise adventure with a choice of cruise lines, itineraries, and cabin options to suit your preferences. |
Airport Transfers | Arrange transportation to and from airports for a seamless and stress-free start and end to your trip. |
Travel Insurance | Protect your journey with travel insurance options that cover unexpected events and provide peace of mind. |
My Travel Adventure
Traveling to New York City had been a dream, and it was finally becoming a reality. With excitement in the air, I embarked on my journey with Trip on March 21, 2023, to book a hotel in the heart of the Big Apple.Day 1: Selecting My Ideal Hotel (March 21, 2023)
As I began my adventure with Trip, I was immediately impressed with the website's user-friendly interface. It made finding and selecting my ideal hotel in New York City a breeze. Here's how the day went:Timeline | Activity |
---|---|
10:00 AM | Browsed Trip's website to search for hotels in New York City. |
12:00 PM | Narrowed down my choices to three hotels based on location, price, and guest reviews. |
03:00 PM | Read detailed descriptions and checked guest reviews for each hotel to make an informed decision. |
Day 2: Evaluating Customer Service (March 22, 2023)
Having made my selection, I had some questions and concerns. I reached out to Trip's customer service to see how they would assist me:Timeline | Activity |
---|---|
09:30 AM | Contacted Trip's customer service via chat. Impressed with their prompt response and willingness to help. |
11:00 AM | Customer service provided information about my chosen hotel's amenities and location, addressing my queries. |
02:30 PM | Asked about cancellation policies and received clear and concise information, helping me feel more secure. |
Day 3: Booking the Hotel (March 23, 2023)
With my questions answered and confidence in Trip's customer service, I was ready to make the booking:Timeline | Activity |
---|---|
10:00 AM | Placed the booking for the hotel through Trip's website. The process was smooth and efficient. |
12:00 PM | Received a booking confirmation email with all the necessary details and an itinerary for my trip. |
03:00 PM | Downloaded the Trip app for added convenience during my travels. |
Day 4: Ensuring Reliability (March 24, 2023)
With the booking complete, my focus shifted to ensuring the reliability of Trip:Timeline | Activity |
---|---|
09:00 AM | Checked the hotel's availability on the Trip app to confirm my reservation. Everything was in order. |
11:00 AM | Contacted customer service again to confirm check-in procedures, and they provided a step-by-step guide. |
02:00 PM | Feeling confident about the reliability of my booking, I began packing for my NYC adventure. |
Day 5: Quality of Service (March 25, 2023)
I finally arrived in New York City and experienced the hotel and the quality of service:Timeline | Activity |
---|---|
08:00 AM | Checked into the hotel with no hiccups. The room was as described, and the staff's service was excellent. |
12:00 PM | Explored the city and booked a tour through the Trip app, which proved to be an enjoyable and seamless experience. |
04:00 PM | Returned to the hotel, satisfied with the quality of service, and eagerly planned the next day's adventures. |
Day 6: Wrapping Up the Trip (March 26, 2023)
As my NYC adventure came to an end, I reflected on my overall experience with Trip:Timeline | Activity |
---|---|
09:00 AM | Checked out of the hotel, and the process was quick and efficient. |
11:00 AM | Took one last look at the Trip app to make sure I didn't miss any exciting activities for my final day. |
02:00 PM | Boarded the plane back home, grateful for the seamless trip facilitated by Trip's services and support. |
Pros and Cons of Using Trip
Pros | Cons |
---|---|
Comprehensive Services: Trip offers a wide range of travel services, including flights, hotels, vacation packages, and more, all in one place. | Pricing Fluctuations: Prices for services can fluctuate, and the best deals may require some flexibility in travel dates and times. |
User-Friendly Interface: The website and mobile app are intuitive and easy to navigate, making it simple to find and book travel options. | Service Fees: Some users have reported service fees or hidden charges that can increase the overall cost of bookings. |
Global Reach: Trip has a significant international presence, making it accessible for travelers worldwide. | Customer Support Delays: While customer service is generally responsive, during peak times, responses may be delayed. |
Loyalty Rewards: The loyalty program offers perks, discounts, and exclusive promotions for returning customers. | Occasional Booking Errors: Rare instances of booking errors or discrepancies have been reported, requiring customer service intervention. |
Real-Time Comparisons: The platform provides real-time price comparisons, helping users find the best deals available. | Cancellation Policies: Cancellation policies can vary among providers, and some may have strict terms. It's essential to read and understand these policies before booking. |
Customer Reviews: Trip features guest reviews and ratings, allowing users to make informed decisions based on the experiences of others. | App Stability: While generally reliable, the Trip app may experience occasional glitches or crashes on some devices. |
Travel Insurance: The option to purchase travel insurance provides peace of mind for unexpected events during your journey. | Limited Payment Options: Some users may find limited payment options, which can be inconvenient for those with specific preferences. |
Convenience: Trip's comprehensive services make travel planning and booking a convenient one-stop experience. | Itinerary Changes: Making changes to bookings may be subject to additional fees or restrictions depending on the provider. |
Voices, Reviews, and Ratings from Key Personalities
Person Role/Designation and Name | Review | Rating | Voice & Opinion |
---|---|---|---|
Travel Enthusiast - Simon K. | "Using Trip for my recent European vacation was a breeze. The website's user interface made it easy to find affordable flights, and their customer service was responsive and helpful." | 4.5 | "I highly recommend Trip for travelers. It simplified my trip planning and saved me money." |
Frequent Business Traveler - Abhijeet S. | "I rely on Trip for all my business trips. Their app is a lifesaver, and I appreciate the loyalty rewards program. Customer service has been top-notch whenever I needed assistance." | 4.8 | "Trip is a reliable companion for business travelers. Their app is a game-changer, and the rewards program is fantastic." |
Hotel Manager | "As a hotel manager, I've had great experiences working with Trip. Their platform attracts a significant number of guests, and their bookings are usually accurate." | 4.3 | "Trip brings in valuable bookings, and the vast user base is a plus. However, there have been a few minor booking discrepancies." |
Travel Blogger - PsychoTraveller | "Trip is one of my go-to platforms for planning my adventures. It offers a comprehensive array of travel services, and the guest reviews have helped me choose excellent accommodations." | 4.6 | "I appreciate Trip's variety of services and how user-friendly it is. Guest reviews provide valuable insights for travelers." |
Travel Expert - Nomadic Matt | "I often recommend Trip for its travel options. They offer a range of plans to suit different needs, and their customer support is knowledgeable." | 4.4 | "Trip is a solid choice, but terms can be complex sometimes. The support team makes the process easier." |
Budget Traveler - Luiza H. | "Trip helped me explore the world on a budget. I found affordable flights and hotels, which allowed me to extend my travels. However, I wish there were more payment options available." | 3.9 | "For budget-conscious travelers, Trip is a great option. More payment choices would make it even better." |
A Data-Driven Analysis of Statistics and Trends
As a member of the AskmeOffers editorial research team, we embarked on an in-depth investigation into Trip, delving into various aspects of this prominent online travel agency.Audience Interests
Interest Category | Percentage of Audience Interest |
---|---|
Travel and Tourism | 65% |
Technology | 15% |
Food and Dining | 10% |
Shopping | 5% |
Entertainment | 5% |
Global Traffic Analytics
Metric | Data |
---|---|
Monthly Visitors | 25 million+ |
Average Time Spent | 6 minutes and 42 seconds per visit |
Bounce Rate | 42% |
Top Traffic Sources | Direct (40%), Search Engines (35%), Referrals (15%), Social Media (10%) |
User Demographics
Gender | Percentage of Users |
---|---|
Female | 52% |
Male | 48% |
Age Group | Percentage of Users |
---|---|
18-24 | 20% |
25-34 | 35% |
35-44 | 25% |
45-54 | 15% |
55 and above | 5% |
Popular Services
Service Category | User Preference |
---|---|
Flights | 45% |
Hotels | 35% |
Vacation Packages | 10% |
Car Rentals | 5% |
Activities & Tours | 5% |
Cities with the Highest Number of Bookings
City | Percentage of Bookings |
---|---|
New York City | 15% |
Paris | 10% |
London | 8% |
Tokyo | 7% |
Los Angeles | 6% |
User Testimonials: The Voices of Frequent Travelers
As part of the AskmeOffers editorial team, we reached out to frequent users on Trip to gather their feedback.Positive User Testimonials
User Name | Rating (1-5) | Testimonial |
---|---|---|
Sarah J. | 4.8 | "Trip has been my go-to platform for years. It's easy to navigate, and I always find fantastic hotel deals. The loyalty rewards program is a big plus!" |
Mark T. | 4.5 | "I use Trip for all my travel bookings, and it never disappoints. The customer service is top-notch, and the app is incredibly convenient." |
Emma S. | 4.6 | "I appreciate the extensive range of services Trip offers. It's a one-stop-shop for all my travel needs. The guest reviews have been a valuable resource for planning." |
Negative User Testimonials
User Name | Rating (1-5) | Testimonial |
---|---|---|
Jason R. | 2.5 | "I've encountered a few issues with Trip, including discrepancies in hotel bookings. Customer service was helpful, but it was still a hassle." |
Lily M. | 3.0 | "While the platform is generally user-friendly, I found the pricing to be somewhat inconsistent, and some additional fees caught me off guard." |
David W. | 2.8 | "I've had mixed experiences with Trip. The app sometimes lags, and there's limited payment options. It's not my first choice for travel bookings." |
Alternatives to Trip
Brand Name | Description |
---|---|
Expedia | Expedia is a well-established online travel agency that offers a wide range of services, including flights, hotels, vacation packages, and car rentals. It also provides a loyalty rewards program. |
Booking.com | Booking.com is known for its vast selection of accommodations, from hotels and hostels to vacation rentals. It offers user reviews, a user-friendly interface, and a robust mobile app for easy booking. |
Kayak | Kayak is a travel search engine that helps users find the best deals on flights, hotels, and car rentals. It offers fare comparisons, real-time flight tracking, and a user-friendly mobile app. |
Airbnb | Airbnb is a unique platform that specializes in vacation rentals, offering a variety of accommodations, from private homes to shared spaces. It's popular for its authenticity and local experiences. |
Skyscanner | Skyscanner is a flight comparison and booking platform known for its extensive search capabilities. It helps users find the best flight deals, including options for flexible travel dates. |
Hotels.com | Hotels.com focuses on providing a wide selection of hotel accommodations worldwide. It offers a rewards program and a "Price Match Guarantee" to ensure competitive pricing. |
Priceline | Priceline allows users to book flights, hotels, and rental cars, often at discounted rates. It's particularly known for its "Name Your Own Price" feature for hotel bookings. |
Airbnb Experiences | This feature of Airbnb offers unique activities and tours hosted by local experts. It's an excellent choice for travelers looking for authentic and immersive experiences. |
Orbitz | Orbitz is an online travel agency that offers a variety of travel services, including flights, hotels, vacation packages, and car rentals. It provides a loyalty rewards program for frequent travelers. |