Users Voice for Tripadvisor

70% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
30% users rated Excellent
Pie Chart Review Representation for Tripadvisor
Tripadvisor Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Tripadvisor Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 19 Jan 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 1.4 2.8 3.9 4.2 2
Dec 2022 2.2 5 5 5 5 5
Jan 2023 5 1.4 3.4 3.1 3.6 5
Feb 2023 1.9 1.3 5 5 5 1.8
Mar 2023 1 5 5 5 5 5
Line Chart for Rating of peer stores

tripadvisor.com

booking.com

fragrancex.com

jomashop.com

mahabis.com

shein.com

Detailed Tripadvisor Review by

Introduction

TripAdvisor is a one-stop destination for millions of travelers worldwide who seek the best travel recommendations and reviews from fellow travelers. This online travel agency was founded in 2000 and since then, it has grown to become one of the most popular and trusted travel platforms globally. At TripAdvisor, you can find an extensive collection of hotel, restaurant, and attraction reviews, as well as book hotels and flights for your next vacation.

Pros and Cons

Pros:
  • Millions of travel reviews and recommendations from real travelers
  • Easy to compare prices for flights, hotels, and vacation rentals
  • Free to use platform with no booking fees
Cons:
  • Some reviews may not be authentic and can be biased
  • Deals and discounts can sometimes be misleading or unclear
  • The search functionality can be overwhelming for new users

User Experience

TripAdvisor provides a seamless user experience that is easy to navigate and use. The website offers a simple and intuitive interface, making it easy for users to find what they are looking for quickly. To ensure that users can find the best deals, TripAdvisor offers powerful filters for refining your search results. Also, you can sign up for email alerts, and smartphone push notifications to stay up-to-date on the latest travel news, deals, and updates.

Pricing and Value for Money

TripAdvisor offers a free platform where you can browse and read reviews, find the best deals, and book flights and hotels. The prices on TripAdvisor are competitive with other major online travel agencies. Additionally, TripAdvisor provides information about popular destinations, including insider tips and travel warnings, so users can make more informed decisions about where to go and how to get there.

Alternatives

Other online travel agencies similar to TripAdvisor include Expedia, Booking.com, and Kayak. However, TripAdvisor stands out for its vast user-generated content and choice of hotels, restaurants, and attractions.

Customer Service

TripAdvisor offers customer service via phone, email, and chat. They also offer an extensive FAQ section, which addresses a wide range of topics including booking, canceling, and changing reservations. The customer service at TripAdvisor is prompt and responsive, and users can expect timely responses to their queries.

Product Quality and Selection

TripAdvisor offers an extensive selection of travel products including flights, hotels, and vacation rentals. The quality of the products is high, and the website offers reviews and ratings of hotels and other properties. Users can easily filter their search results to find their desired travel products and services.

Website Usability

TripAdvisor's website is well-designed and easy to navigate. The search functionality is efficient, and users can find what they are looking for easily. Additionally, the website is optimized for mobile devices, ensuring that users can access the platform from their smartphones and tablets.

Returns and Exchanges

When booking a hotel or flight on TripAdvisor, users must review the cancellation policies carefully. Each property or airline has its own terms and conditions, and users must be aware of these policies before making a booking.

Promotions and Discounts

TripAdvisor offers promotions and discounts periodically to its users, and these deals are prominently advertised on the website's homepage. Users can also sign up for email alerts to be notified of the latest deals and updates.

Reputation

TripAdvisor is a reputable travel platform with millions of users worldwide. The website has won several awards for excellence, including the People's Choice Award for the Favorite Travel Website, and the Travel Weekly Readers' Choice Awards.

Payment Options

TripAdvisor offers a secure payment system that accepts major credit and debit cards. Users can also pay for their bookings via PayPal.

Loyalty Programs

TripAdvisor does not offer a formal loyalty program. However, users can earn rewards points as part of the TripAdvisor Travelers' Choice program, which recognizes the best of the best hotels, restaurants, and airlines worldwide.

Customer Reviews

TripAdvisor is known for its vast collection of user-generated content, including millions of reviews and recommendations from real travelers. These reviews provide valuable insights and firsthand experiences of other travelers, enabling users to make informed decisions about their travel plans.

Community Involvement

TripAdvisor is committed to giving back to the communities that it serves. The website supports various philanthropic initiatives, including disaster relief efforts, local nonprofits, and environmental protection.

Shipping and Costs

As TripAdvisor offers a platform for booking hotels and flights, there are no shipping costs. Also, there are no booking fees. However, some properties may charge a resort fee, which is not included in the booking price.

Tripadvisor Recent User Reviews

User Rating

5 stars

11

👤

Reviewer Name: Oliver C

Review Submission Date: 2023-01-29

Review Title: Warning, SPAM
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: The amount of spam email Tripadvisor sends is unbelievable. Why would I want an email a day from them? What a joke

👤

Reviewer Name: Tai Ser Kiong

Review Submission Date: 2023-01-25

Review Title: TripAdvisor just a simply joked &…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: TripAdvisor just a simply joked & bootlicking platform that’s only post good reviews and don’t dare to post bad reviews to some so called Michelin restaurants!

👤

Reviewer Name: AnnC

Review Submission Date: 2023-01-13

Review Title: business owners no way to call to find why our rating is lower than competitiors with less feedback is incorrect
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I have a business listing on Tripadvisor . We have more reviews and positive feedback than our competitiors but still we are below the in ranking . no way to call Tripadvisor to ask why this continues to be . Please how can we move up the ladder of ratings . how to contact about this PLEASE. all algorithms and robots and no business owner contact methods????

👤

Reviewer Name: Stephen Micheal ACE MAKO

Review Submission Date: 2023-01-12

Review Title: STOUTS DOWNTOWN SAN DIEGO CALIFORNIA…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: STOUTS DOWNTOWN SAN DIEGO CALIFORNIA ABUSE DISABLED NAVY VETERAN MEDAL DECORATED AWARDED. BARTENDER TREATS BADLY PEOPLE WHO COULD HAVE BEEN KILLED FOR HIM TO HAVE THE RIGHT 2 WORK HERE. GO BACK HOME IGNORANT FOOL.

👤

Reviewer Name: Patricia Garabedian

Review Submission Date: 2023-01-10

Review Title: Great day on Jet Skis in
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Great day on Jet Skis in Key West with "Barefoot'Out of "Marriott Beachside Key West Hotel"Followed Tour Guide Tyler totally around the whole island of Key West History lesson was a great bonus Tyler was Fabulous

👤

Reviewer Name: grace Blessing

Review Submission Date: 2023-01-09

Review Title: poor guest/host customer service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I am host on Tripadvisor.com.The poor level of customer service and delayed payments is astonishing.I have emailed, been calling them daily for at least two weeks because I haven't received a payment after a guest checked out(a week ago) but until today no progress.Yet if you refuse to host a guest they charge you USD180.Apparently they have a finance department that no one can talk to or email directly.Its an experience I wouldn't want anyone to go through.I'm still waiting for the issue to be resolved.

👤

Reviewer Name: Zatomis

Review Submission Date: 2023-01-08

Review Title: Only positive reviews posted
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Only positive reviews posted. Shame on you, tripadvisor

👤

Reviewer Name: Cleanton

Review Submission Date: 2023-01-07

Review Title: Racist and discriminatory messages
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Panda74 wrote:"The question is whether you want to have a "German" experience or not.If you walk down Landwehrstr., you will see only Turkish/Middle Eastern shops and eateries, with customers from these regions.Germany, it is not."This message is racist and discriminatory... Tripadvisor moderators do not delete the message...They don't delete the message even though I reported it, they keep it...

👤

Reviewer Name: John S

Review Submission Date: 2023-01-05

Review Title: I tried several times to put a genuine…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I tried several times to put a genuine review about Sun Siyam Olhuvelli in Maldives. No slander or bad language. And tripadvisor keeps removing this review. I put 1/5 review because of my experience and tripadvisor took it down 3 times now. Further more 3 other families have had the same issue. So we do not trust tripadvisor reviews as they are false. Never trust tripadvisor

👤

Reviewer Name: harry

Review Submission Date: 2023-01-04

Review Title: trip advisor keeps removing my reviews…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: trip advisor keeps removing my reviews on sun siam ollivehi Maldives. 3 families tried to do the review and they blocked it. Tripadvisor is a scam. DONT TRUST TRIPADVISOR. People have a right to know about peoples reviews. BOYCOTT TRIPADVISOR