Users Voice for Tripadvisor

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Tripadvisor Overall rating
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Review article published on: 06 Mar 2023

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 2.2
Jan 2023 5 1.3 3.1 5 2.6 5
Feb 2023 5 5 5 1.8 5 1.3
Mar 2023 5 5 5 5 5 1.2
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Detailed Tripadvisor Review by

Introduction is an online travel platform that provides travelers with access to millions of reviews, photos, and videos of hotels, restaurants, and attractions. With over 860 million reviews and opinions, it is one of the largest travel websites in the world. The platform allows users to compare prices and book travel accommodations and activities at competitive rates.

Pros and Cons

  • Access to millions of reviews and ratings by real travelers.
  • Multiple filters and sorting options to help users find the best travel deals.
  • Comprehensive travel guides and insider tips for hundreds of destinations around the world.
  • User-friendly platform that is easy to navigate with a simple user interface
  • Inconsistent ratings and reviews on some listings that may not be indicative of the actual experience.
  • Sometimes, the pricing may not be the lowest available due to commission-based agreements with some travel suppliers.
  • Some listings may be outdated, and users need to do their research to ensure the accuracy of the information.

User Experience

TripAdvisor's user experience is straightforward and user-friendly. Users can easily search for accommodations, restaurants, and activities by location, price, and amenities. While the website provides extensive information on each listing, it does not overwhelm the user with irrelevant details. The platform also provides several filters and sorting options to help users find the best deals.

Pricing and Value for Money

While TripAdvisor offers competitive rates for travel accommodations and activities, it is important to note that some of the pricing may not be the lowest available due to commission-based agreements with some travel suppliers. That being said, TripAdvisor still offers excellent value for money with its extensive reviews and ratings, insider tips, and comprehensive travel guides.


Some alternatives to TripAdvisor include, Expedia,, and Airbnb. While these platforms offer similar services and functionality, TripAdvisor stands out due to its massive database of reviews and ratings.

Customer Service

TripAdvisor offers customer support through its Help Center, which provides detailed answers to common questions. In addition, users can contact support through the website's contact form or by calling their customer service number. TripAdvisor has received mixed reviews concerning its customer support, with some users reporting quick and helpful responses, while others report long wait times and unhelpful support staff.

Product Quality and Selection

TripAdvisor offers a vast selection of travel accommodations, restaurants, and activities worldwide. The quality of the products listed on the website varies, and users are encouraged to read reviews and ratings from other travelers before making a booking.

Website Usability

TripAdvisor's website is user-friendly and easy to navigate, with a simple interface that displays all the necessary details in an organized manner. The platform provides several filters and sorting options to help users find the best deals efficiently.

Returns and Exchanges

Since TripAdvisor acts as a platform for users to book travel accommodations and activities, returns and exchanges are subject to the policies of the supplier. Users should refer to the supplier's policy before booking their travel arrangements.

Promotions and Discounts

TripAdvisor offers periodic promotions and discounts on accommodations, flights, and activities. Users can sign up for the company's newsletter or follow them on social media to stay updated on the latest deals.


TripAdvisor has a reputation as a reliable source of travel information and reviews. With millions of user-generated reviews, the website has become an essential tool for travelers worldwide.

Payment Options

TripAdvisor accepts several payment options, including credit cards, PayPal, and direct debit. The payment options may vary depending on the supplier.

Loyalty Programs

TripAdvisor does not have a loyalty program, but users can earn rewards by writing reviews and contributing to the website's user-generated content.

Customer Reviews

TripAdvisor's massive database of customer reviews and ratings is its standout feature. Users can make informed decisions about travel accommodations and activities by reading experiences from other travelers.

Community Involvement

TripAdvisor operates a Travelers' Choice Awards program that recognizes and celebrates the best hotels, destinations, and businesses worldwide. The awards are based on millions of reviews and ratings provided by travelers on the platform.

Shipping and Costs

Since TripAdvisor does not sell physical products, shipping is not applicable. Additionally, costs may vary depending on the supplier's policies and pricing.