Trisports Reviews

Voted Poor (2/5)

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20 Reviews

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Horrendous item care and customer service

As an avid cyclist and enthusiast of outdoor sports, I frequently rely on online platforms to source high-quality equipment. One of my go-to websites had always been trisports.com, a platform I had previously found reliable. However, a recent encounter with their services left me utterly dismayed. My most recent purchase from trisports.com involved a set of Fox 36 Kashima coated forks, an essential component for any serious mountain biker. To my utmost disappointment, the package arrived in a deplorable state. The item, a delicate piece of equipment, was carelessly crammed into a battered box with a meager layer of crate paper for protection. It was a shock to find no bubble wrap, no padding, or any additional cardboard to secure such a valuable item. The forks, regrettably, were not spared from the consequences of this neglectful packaging, being visibly drenched in oil upon arrival. Hoping for a resolution, I promptly reached out to trisports.com, expressing my dismay at the abysmal condition in which the forks had arrived. To my surprise and dismay, the response I received was far from satisfactory. Their customer service representatives offered short, dismissive replies that lacked any semblance of empathy or understanding, failing to acknowledge the severity of the situation. The lack of concern for my grievance was exasperating, leaving me feeling utterly disregarded as a customer. In an attempt to escalate the matter, I sought to directly email trisports.com, only to have my communications bounce back, citing a full mailbox. It was utterly inconceivable that a company of their stature could neglect such a fundamental aspect as managing their electronic correspondence, further compounding the already dismal experience. In reflection, my experience with trisports.com regarding the purchase of the Fox 36 Kashima coated forks was nothing short of a fiasco. The quality of the product care and the customer service received were far from satisfactory, failing to meet even the most basic standards of professionalism and diligence. As someone who had previously regarded trisports.com with confidence, I now find myself deeply disheartened and disillusioned by the disconcerting lack of attention to detail and customer care demonstrated by the company.

Above and Beyond Customer Service

When I decided to buy a wheelset from trisports.com, I was expecting a smooth and hassle-free experience. However, what I received was far from satisfactory. The package containing the wheelset appeared to have been mishandled during transit, with its contents protruding from the damaged packaging. Disappointed and frustrated, I reached out to the customer service team at trisports.com, fully expecting to be met with the same dismissive and uncaring attitude I had unfortunately become accustomed to from various other companies. To my surprise and relief, trisports.com exceeded my expectations in every way. Upon contacting them and detailing the issue I had encountered with the delivery, their response was anything but dismissive. They not only acknowledged my concerns but also took the time to listen empathetically to my frustrations. The representative I spoke with assured me that they would address the matter promptly and effectively, instilling in me a sense of confidence that had been completely lacking from my initial interaction with the company. True to their word, within a remarkably short period, trisports.com arranged for a replacement wheelset to be sent out to me at no extra cost. The new wheelset arrived in pristine condition, as I would have originally expected, and the packaging was intact and undamaged. I was thoroughly impressed by the level of dedication and caring demonstrated by trisports.com in rectifying the initial issue I had encountered. It’s rare these days to come across a company that not only takes responsibility for their mistakes but also goes above and beyond to ensure their customers are completely satisfied. Thanks to trisports.com's exceptional customer service, what could have been a disappointing and frustrating experience was instead transformed into one that left me feeling valued and appreciated as a customer. I will definitely be returning to trisports.com for my future cycling needs and will be recommending them to all my fellow cyclists.

I give them a single star for a decent…

Trisports.com Review: A Frustrating Experience It is with deep disappointment that I recount my experience with trisports.com. I had high hopes for their services, but unfortunately, I must award them only a single star, and that's being generous. First and foremost, I must commend them on their website, which is decently organized and visually appealing. However, any praise beyond that comes to an abrupt halt. My encounter with trisports.com quickly spiraled into a colossal waste of time, a sentiment I'd never experienced with an online retailer before. The ordeal began when I placed not one, but two separate orders, employing both their online platform and direct phone service to communicate with a live representative. To my bewilderment, both orders were unceremoniously canceled without any reasonable explanation or, more importantly, without the courtesy of notifying me about the cancellations. What truly baffled me was the fact that my credit card had been charged and approved for the purchases, only for the orders to be abruptly scrapped. This level of disregard for a customer's time and trust is simply unprecedented in my years of online shopping. The lack of communication and basic customer service left me dismayed, prompting me to question trisports.com's competency in conducting their business. It is quite evident that they are sorely lacking in the fundamental understanding of how to fulfill orders and uphold professional standards. In the wake of this exasperating experience, I am compelled to caution anyone willing to lend me their ear: steer clear of trisports.com at all costs. The sheer inefficiency and disregard for customers' time render this website and store utterly futile. In essence, my encounter with trisports.com has left me utterly perplexed. The persistent question lingers: how can an establishment purporting to be a reputable online retailer exhibit such ineptitude? Alas, the answer eludes me. In conclusion, I am befuddled by the utter fiasco that unfolded during my interactions with trisports.com. My sincere hope is that my testimony serves as a warning to potential patrons, sparing them from the exasperating spectacle that I was subjected to. Ultimately, trisports.com's blunder has left an indelible mark on my perception of online retailers, serving as a compelling reminder of the indispensable nature of exemplary customer service and operational competence.

Exceptional Customer Service and High-Quality Products!

I recently had the pleasure of shopping at trisports.com and I must say, my experience was nothing short of exceptional. When I placed a bid and purchased an item through eBay, I eagerly awaited its arrival, only to find myself disappointed when it did not show up after more than two weeks. However, after reaching out to Wiggle, they promptly addressed the issue and refunded my purchase, acknowledging that the item may have been lost in transit. Despite the initial setback, I was pleasantly surprised by the proactive and professional response from trisports.com. Their customer service team addressed my concerns with empathy and efficiency, offering a prompt resolution to the matter. Although I was initially disheartened at the thought of not receiving the item I had set my heart on, I found solace in the fact that the team at trisports.com handled the situation with the utmost care and consideration. In addition to their exemplary customer service, I have to commend the quality of the products offered by trisports.com. While I may not have received the specific item I had initially purchased, I have since explored their range of offerings and found an alternative that surpassed my expectations. The attention to detail and craftsmanship of their products truly speaks volumes about the brand's commitment to excellence. Furthermore, I was particularly impressed by the seamless navigation of the website and the ease of browsing through their extensive selection of sports equipment and apparel. The intuitive interface made my shopping experience all the more enjoyable, allowing me to explore a myriad of options before making an informed decision. In conclusion, my initial setback transformed into a testament to the sterling customer service and product quality that trisports.com upholds. Despite the unforeseen circumstances, the team's dedication to addressing my concerns and providing a satisfactory resolution speaks volumes about their commitment to customer satisfaction. As a result, I am eager to continue supporting trisports.com in the future and would wholeheartedly recommend their services to fellow sports enthusiasts. In light of my positive experience, I firmly believe that trisports.com is an exemplary provider in the sports retail industry, and I eagerly anticipate further opportunities to engage with their exceptional products and outstanding customer service. Thank you, trisports.com, for not only meeting but exceeding my expectations!

terrible customer service

A Nightmarish Experience Turned Me Away from trisports.com My recent encounter with trisports.com left me feeling utterly dismayed and dissatisfied. In an attempt to resolve an issue with a product, I was astounded by the unprofessional and discourteous customer service I encountered. While I had made several purchases from the website, the first instance of receiving a faulty product quickly turned into a nightmarish ordeal, leaving me feeling stranded and overwhelmed with stress. Upon reaching out to address the issue, I was met with curt and dismissive responses that left me feeling unvalued and disregarded as a customer. The lack of empathy and concern for my situation only added to the frustration and disappointment I experienced. This was far from the standard of service I had come to expect from a reputable online store. Regrettably, this experience has compelled me to caution others about the uncertain gamble of purchasing from trisports.com. The stark contrast between my initial positive expectations and the distressing reality of dealing with their customer service has unequivocally shaken my confidence in the brand. As a consumer, I wholeheartedly believe that exceptional customer service is paramount in fostering trust and loyalty, and unfortunately, trisports.com fell short in this regard. Ultimately, I sincerely hope that my feedback serves as a reminder that every customer interaction holds the power to shape reputations and influence decisions. In light of my disheartening encounter, I urge others to weigh their options carefully before taking the risk of engaging with trisports.com.

An Unfortunate Experience with trisports.com: A Cautionary Tale

My encounter with trisports.com left me disappointed and frustrated. I had high hopes for the item I ordered through eBay, described as new and unused, only to discover its faults after a delayed attempt to install it on my bike. The product, a returned unused item from Wiggle, turned out to be broken and utterly useless. This unexpected turn of events led me to seek a replacement or a refund from Trisports, but unfortunately, my efforts were in vain. After reaching out to TriSports regarding the faulty item, I ran into a roadblock when they declined my request for a replacement or refund, citing the lapse of 30 days since the purchase. This policy left me feeling that my consumer rights were disregarded, and I couldn't help but be disheartened by the lack of consideration and empathy from the company. It seemed unfair and unprofessional, especially considering that they were the ones who supplied the defective merchandise in the first place. This experience has undoubtedly made me more cautious in my future online purchases. Despite the convenience of online shopping, it's crucial to be aware of the customer service and return policies of the vendors we choose to engage with. My hope in sharing this experience is that others may be more discerning when making their own purchasing decisions and consider the risks involved when dealing with companies like Trisports. My journey with trisports.com, unfortunately, did not culminate in a satisfactory resolution. However, I remain hopeful that by voicing my experience, I can help others avoid similar pitfalls in their consumer endeavors.

I had a gift card from over a year ago

When I received a gift card for trisports.com over a year ago, I was thrilled at the prospect of choosing quality athletic gear. However, my experience with trisports.com quickly turned sour when I attempted to redeem my gift card. I was informed that the company had been sold, and as a result, all existing gift cards were deemed void. To make matters worse, I was told that there was an expiration date on the gift card, which left me feeling utterly perplexed. I couldn't comprehend how a gift card, which had been purchased and paid for, could come with an expiration date. Furthermore, it seemed unjust that the new company was unwilling to honor the gift cards from the previous ownership, especially considering that the acquisition would have included assuming any outstanding debts and obligations. It all seemed like a convenient and unethical way to take advantage of loyal customers like myself. This whole ordeal left me deeply disappointed and disheartened by the company's lack of integrity and respect for its customers. As a result of this experience, I have made the firm decision to never shop at trisports.com again, and I will certainly not recommend it to any of my clients or peers. The way trisports.com handled the situation was, in my opinion, a clear demonstration of poor business ethics and a lack of consideration for the impact on loyal patrons. In conclusion, I sincerely hope that trisports.com reconsiders its approach to customer relations and takes the necessary steps to rectify this situation. As it stands, my confidence in the company has been irreparably damaged, and I will be taking my business elsewhere in the future.

Shipped me the wrong order!!!!!

Unfortunate Experience with Trisports.com: A Customer's Story As a passionate triathlete, I'm always on the lookout for top-quality gear, and so I was thrilled to come across trisports.com. Eager to enhance my performance, I ordered a pair of Luis Garneau Tri Shoes priced at $82, envisioning the boost they would provide to my training sessions and competitions. However, my excitement turned to disappointment when, upon receiving my order, I discovered that it contained a Saddle Mounting kit with an Indiana address on the invoice. Confused and frustrated, I immediately reached out to Trisports' customer service, hoping to quickly resolve the mix-up and receive the correct item. Regrettably, my attempts to contact them proved futile, despite calling three times during their working hours. Desperate for assistance, I left my phone number on their voicemail, yet received no callback. Adding to my dismay, my email to Trisports also went unanswered. This experience left me feeling dejected and inconvenienced, as the incorrect shipment not only disrupted my training plans but also resulted in precious time and effort wasted in trying to rectify the situation. Nevertheless, I remain hopeful that Trisports will take this feedback to heart and improve their customer service and order fulfillment processes. As an athlete dedicated to continual improvement, I understand the value of constructive feedback and its role in fostering a customer-centric approach. In conclusion, despite this regrettable experience, I'm optimistic that Trisports will work diligently to address such issues and continue providing athletes with the exceptional products and service they expect and deserve. While I eagerly await resolution, I hope that my experience serves as a reminder of the crucial role customer satisfaction plays in the success of any business, including Trisports.

I received a product without the …

When I made my first purchase from trisports.com, I was excited about the prospect of a new item, along with the accessories that were supposed to be shipped with it. However, upon receiving my order, I was dismayed to find that the promised accessories were missing. Eager to rectify the situation, I reached out to TriSports through multiple phone calls, only to be met with disheartening silence. My initial enthusiasm quickly turned into disappointment as the lack of follow-up service became increasingly apparent. Despite my efforts to communicate the issue, I struggled to elicit a response or even a simple callback from the company. This experience left me feeling undervalued as a customer, and I couldn't help but feel let down by the lack of attention to my concerns. From the outset, I had high hopes for a positive and seamless transaction, but the absence of the promised accessories coupled with the unresponsive customer service cast a shadow over my overall experience with trisports.com. As a customer, I believe that effective communication and reliable follow-up are integral to a satisfactory shopping experience, and unfortunately, this was sorely lacking in my interaction with TriSports. While the product itself may have been of good quality, the absence of the expected accessories and the subsequent lack of response from the company significantly detracted from my satisfaction. As a discerning consumer, I place great importance on a company's commitment to customer service, and my experience with TriSports fell short of my expectations in this regard. In conclusion, my initial anticipation and eagerness to engage with trisports.com were overshadowed by the disappointment of receiving a product without the promised accessories and the subsequent difficulty in obtaining a response from the customer service team. Effective communication and attentive follow-up are crucial components of a positive customer experience, and regrettably, these were lacking in my interaction with TriSports. As a result, my overall impression of trisports.com was marred by the frustration of unmet expectations and unresponsive support.

Deal was pretty good but..

Trisports.com offers some amazing deals, which initially caught my attention. However, my overall experience with the website left me feeling somewhat unsatisfied for two specific reasons. Firstly, I had a valid 15% off coupon that the website refused to honor. This was rather disappointing as I was looking forward to the additional savings that the coupon promised. It was disheartening to encounter this issue, especially after ensuring that the coupon met all the criteria for use. Secondly, the customer service experience was less than ideal. Despite reaching out during their designated business hours, I found it nearly impossible to speak with a representative over the phone. I attempted to make contact on multiple occasions and even left messages requesting a callback, but regrettably, my efforts went unanswered. These two issues impacted my overall perception of the website. Despite the attractive deals, the inconveniences I faced with the coupon and the unresponsive customer service left me feeling dissatisfied. As a potential customer, these aspects significantly influence my decision to return for future purchases. In conclusion, while the initial deal offered by trisports.com was appealing, the inability to use a valid coupon and the lack of effective customer service left me with a less than satisfactory experience. I hope that in the future, the website can address these issues to improve the overall customer satisfaction.

Didn’t post a less than complimentary product review.

A Disappointing Experience with Trisports I recently had a rather disappointing experience with trisports.com. I had purchased a bike travel case from their website, only to receive it in a damaged condition due to improper packing. The product box had been tampered with, and the case was repacked in a careless manner. To add to my dismay, the travel case was also missing the handles that were prominently shown in the product picture. Upon receiving the subpar product, I decided to provide honest feedback by submitting a review on trisports' website. My review was fair and highlighted the issues I encountered with the product and the overall purchasing process. However, to my surprise, trisports chose not to publish my review. This entire experience left me rather dissatisfied with trisports. As a customer, I believe in the importance of transparency and open communication, especially when it comes to sharing feedback on the products and services I have received. However, trisports' decision not to publish my review has made me question their commitment to accountability and customer satisfaction. In conclusion, my experience with trisports.com fell short of my expectations. The mishandled packing, missing components, and the lack of acknowledgment of my feedback have undoubtedly impacted my perception of the brand. I hope that trisports reconsiders its approach to handling customer reviews in the future, as open and honest feedback is crucial for both the company's improvement and the customers' informed decision-making.

Transforming My Cycling Experience with Profile Design T-3 Aero Replacement Bars

When I made the decision to enhance my cycling experience, I turned to trisports.com for the Profile Design T-3 aero replacement bars, and I couldn't be happier with the results. These replacement bars were exactly what I needed, and the fact that they came with bar-plugs was a fantastic bonus. The process of ordering was smooth and efficient, and to my surprise, the delivery was even quicker than advertised. Upon receiving the replacement bars, I wasted no time in installing them on my bike. The immediate impact on my riding experience was profound. The ability to change my wrist angle not only provided a more comfortable and relaxed position when I was down on the bars but also significantly improved my overall performance. The quality and design of the Profile Design T-3 aero replacement bars were top-notch, exceeding my expectations. The attention to detail and craftsmanship were evident, contributing to a seamless integration with my bike. This upgrade not only enhanced the aesthetics of my bicycle but also had a tangible effect on the way I rode. As a result of the positive experience with trisports.com and the exceptional performance of the replacement bars, I am now seriously considering ordering a new arm pad kit to complement my setup. The prospect of further customizing and fine-tuning my bike with additional accessories is an exciting one, and I have full confidence that trisports.com will once again deliver beyond my expectations. In conclusion, I am thoroughly impressed with the Profile Design T-3 aero replacement bars and the overall shopping experience with trisports.com. The seamless ordering process, combined with the prompt delivery and exceptional product quality, has solidified my trust in this platform. I wholeheartedly recommend trisports.com to fellow cycling enthusiasts, and I personally look forward to exploring their range of products for all my future biking needs. With the flawless performance of the Profile Design T-3 aero replacement bars, trisports.com has undoubtedly secured a loyal customer in me. Thank you for elevating my cycling journey to new heights.

Altho the TriSports website offers many …

When I initially visited trisports.com, I was impressed by the wide array of bike options available. However, my excitement soon turned into disappointment when the bike I selected and purchased turned out to be unavailable. After receiving an email informing me of this issue, I was presented with two options: a refund or the opportunity to upgrade to a higher-level bike for an additional $400. Intrigued by the prospect of a better bike, I opted for the upgrade. Unfortunately, my experience took a frustrating turn when I encountered conflicting information regarding the delivery timeline for my new bike. In two separate phone calls, I was given conflicting estimates of 1 week and 3 weeks for the arrival of the upgraded bike. This inconsistency left me feeling uncertain and dissatisfied, raising concerns about the reliability of the information provided by the customer service team. As a first-time customer of TriSports, these challenges have undoubtedly left me hoping for improvements and a more seamless experience in the future. One aspect that I believe would greatly enhance the customer experience is the inclusion of real-time stock levels on the website. This transparency would not only prevent situations like mine but also instill a sense of confidence and trust in the purchasing process. Despite the initial hurdles, I remain optimistic that TriSports can address these issues and provide a more consistent and reliable service to customers. I look forward to seeing the positive changes that will hopefully improve the overall buying experience for myself and others in the future.

The swim buoy I ordered arrived in time …

I can't agree more about my experience with trisports.com. The swim buoy I ordered arrived promptly, and it functions just as I had hoped. It's an invaluable tool for my open water swims, providing me with peace of mind and safety. However, there is one detail that leaves me a bit disappointed. I carefully researched numerous swim buoys, placing particular emphasis on finding one with an external pocket. I envisioned stashing a water bottle within easy reach during my swims without the need to deflate the entire buoy. To ensure my selection would meet this requirement, I engaged in an online chat with a company representative who confirmed the presence of this vital pocket. Regrettably, upon its arrival, I discovered that the buoy lacked this feature, contrary to the information I had been given. Even the printed instructions depicted the pocket, leading to further frustration. Despite this setback, the buoy itself performs admirably. Its buoyancy and visibility in the water are exceptional, providing me with a sense of security during my swims. It is durable and easy to use, allowing me to focus entirely on enjoying my time in the water. In conclusion, while I am satisfied with the functionality of the swim buoy, I am disappointed by the misinformation regarding its features. Nonetheless, I am grateful for its overall effectiveness and prompt delivery. I would recommend this product to others, with the caveat to verify its features independently.

A Genuine Review of My Experience with Trisports.com

I recently purchased a saddle from trisports.com, and I must admit that my overall experience left me with mixed feelings. Let me elaborate on my experience, from the product itself to the policies implemented by the company. First and foremost, the product itself is of good quality, and I have no complaints about its functionality. However, what left me quite disappointed was the lack of transparency regarding the packaging. Upon receiving the saddle, I realized that it did not come in its original packaging from the manufacturer. Naturally, this meant that essential items such as the tool, measuring tape, and fit instructions were missing. The absence of these accompanying items was quite disheartening, especially considering that I had paid full price for the product. In my opinion, receiving less than a new product despite paying the full price felt like a letdown. Although I understand that purchasing open box merchandise may sometimes be the norm, I firmly believe that customers should be informed about it beforehand. The lack of transparency had a significant impact on my overall satisfaction with the purchase. While I acknowledge that online shopping comes with its own set of challenges, the experience with trisports.com has left me hesitant to consider them for future purchases. It's worth noting that my disappointment does not stem from the quality of the product itself, which met my expectations in terms of functionality. However, the overall experience has made me reconsider my preference for trisports.com as my go-to online store for sports equipment. In conclusion, while the product itself is commendable, the lack of disclosure regarding open box merchandise and the absence of essential components has left me questioning the company's policies. As someone who relies on online stores due to the unavailability of a local triathlon shop, I hope that trisports.com considers being more transparent about the nature of their merchandise in the future. This transparency would undoubtedly enhance the overall customer experience and foster greater trust and satisfaction. In closing, my experience with trisports.com has been one of both satisfaction and disappointment, highlighting the need for transparency and clear communication when it comes to the products being offered.