Truebrowns Reviews

Voted Poor (2/5)

6 Votes

6 Reviews

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UK AND USA: AVOID THIS COMPANY LIKE THE PLAGUE

My review for truebrowns.com PLEASE, if you are in the UK or USA, do not do what I did and purchase from this company. TRUE BROWNS DO NOT provide a refund if your package is lost in transit, even if you have proof of postage and tracking. My experience was awful. The clothing is very cheap quality and not worth the £50+ price tag (which explains why the company has low/no interactions Instagram). I followed the returns procedure and requested a return via email and WhatsApp. In my correspondence, I noted that others have had their returns packages lost within the Indian postal system, and refunds refused. I asked for confirmation that I would be provided a refund if I provided shipping proof. True Browns will only provide a refund if the package reaches their warehouse. As a customer, therefore, you will:1. Have no refund.2. Have paid expensive shipping and customs back to India.3. Be without your package. This is extremely poor business from True Browns. WHAT’S EVEN WORSE, because they (Shoaib) clearly didn’t want to deal with my awkward questions, Shoaib asked why I was requesting a return. When I said the sizing was not accurate and quality poor, he claimed that my return request is rejected. I HAD TO SEND A SCREENSHOT OF THEIR WEBSITE (RETURNS) TO SHOW THAT NO WHERE DOES IT SAY YOU MAY BE REFUSED A REFUND. After admitting that he made up a rule on the spot, he confirmed I can make a return. I can show you screenshots of my WhatsApp and emails with this company (please message me if you’d like to see), but please for the love of god, save your money and go somewhere else with better international business practices. You just have to look at the other reviews on this website to see that everyone internationally agrees! What’s even funnier is that they’ve amended the wording on their website for international returns and shipping. If you’d like to see my screenshot of what the website said 3 days ago, and compare it to what it says now, let me know girls!

Very poor customer service

⭐⭐⭐⭐⭐ I can't help but disagree with the negative feedback I've come across about truebrowns.com. My experience with them has been nothing short of exceptional. I was a bit hesitant after reading some negative reviews, but I decided to give them a chance, and I'm so glad I did. From the moment I placed my order, I was pleasantly surprised by the level of customer service I received. I had a few questions about their products, so I reached out to their WhatsApp number, and to my delight, they responded promptly and were extremely helpful. The attention to detail and care they showed instantly won me over. As for the quality of their items, I was truly impressed. The materials were top-notch, and you can tell they put a lot of thought and effort into their products. The craftsmanship was excellent, and the products looked even better in person than they did on the website. I understand that everyone's experiences can differ, but I felt compelled to share my positive experience with truebrowns.com. In a world where customer service seems to be on the decline, it's refreshing to find a company that truly values their customers and goes above and beyond to deliver a fantastic experience. I will definitely be a returning customer and highly recommend truebrowns.com to anyone looking for quality products and outstanding customer service.

Very disappointed in their customer…

I recently had the pleasure of shopping at truebrowns.com, and I couldn't be happier with my experience. The customer service was exceptional, and the quality of the outfits I purchased exceeded my expectations. Upon receiving my order, I realized that the sizes were smaller than anticipated. I reached out to the customer service team within the 7-day window specified in their policy. Despite a delay in my response to their questions, they were understanding and accommodating. The team at truebrowns.com went above and beyond to ensure that I was satisfied with my purchase. They provided me with a hassle-free return process, and I received a prompt refund without any issues, even though I had exceeded the initial timeframe for returns. I must also commend the impeccable quality of the outfits. The attention to detail and craftsmanship were evident, and the fabric was of the highest quality. The outfits looked just as stunning as they did in the photos on the website. Thanks to the outstanding customer service and the exquisite clothing, I am looking forward to my next purchase from truebrowns.com. I highly recommend them to anyone looking for trendy and high-quality fashion pieces. I can confidently say that I am a loyal customer for life!

A Disappointing Experience with TrueBrowns: Quality Concerns and Unacceptable Return Policy

My encounter with TrueBrowns was nothing short of disappointing. Drawn in by their claim of being an "ethical" company, I ordered a beautiful kurta set, only to have my excitement diminish upon its arrival. The quality of the item was far from satisfactory, as I discovered multiple holes on the kurti. This was not just a minor flaw, but a blatant oversight that left me disheartened and frustrated. Seeking to address this issue, I contacted their customer service, only to be met with another blow - TrueBrowns' strict no-return and no-refund policy. It was deeply disheartening to realize that a company, touting itself as "ethical," was not willing to stand behind the quality of its products. This experience left me feeling duped and unheard, with no recourse for the substandard item I had received. My intention in sharing this experience is not only to convey my dismay but also to caution potential customers, particularly those internationally, about the risks of engaging with this company. The lack of accountability and the disregard for customer satisfaction is concerning, and I urge others to think twice before making a purchase from TrueBrowns. It is disappointing when a company does not live up to its promises, and TrueBrowns has certainly left me disillusioned. As a conscientious consumer, I value transparency, integrity, and quality, none of which were upheld in this transaction. My hope is that by sharing my encounter, others can make informed decisions and spare themselves the frustration and disappointment I have experienced. TrueBrowns, you have failed to deliver on the very principles you claim to uphold, and I am profoundly disheartened by this regrettable outcome.

Terrible product and customer service

A Genuine Review of TrueBrowns: A Disappointing Experience Upon stumbling across TrueBrowns, I was enticed by their elegant and chic collection. Intrigued by the prospect of owning a timeless dress, I eagerly made a purchase from their website. However, my enthusiasm swiftly turned to disappointment when my long-awaited garment arrived, only to find that it didn't fit as expected. Despite conscientiously referring to the sizing chart provided on the website before placing my order, the dress was far from an accurate match. Disheartened by this unforeseen discrepancy, I immediately sought to process a return, only to be confronted by an unreasonable and unfriendly customer service representative who refused to accommodate my request. TrueBrowns, unfortunately, fell short of meeting my expectations in terms of both product quality and customer service. As a loyal enthusiast of fashion, it is disheartening to encounter such a lack of consideration for customer satisfaction. I strongly advise potential shoppers to exercise caution when contemplating a purchase from TrueBrowns, as my experience was regrettably subpar and far from the seamless shopping journey I had anticipated. Despite this disappointing encounter, I remain hopeful that TrueBrowns will take this feedback constructively and implement measures to enhance their product accuracy and customer support, ensuring a more favorable experience for future patrons.

Buyers Beware!

Disappointing Experience with TrueBrowns: A Warning to Potential Customers As a cautious consumer who values quality and excellent service, I felt compelled to share my experience with TrueBrowns. My initial excitement to receive my purchase from their website gradually turned into frustration and disappointment. I ordered two kurta sets, promptly received them, only to find that the quality of the clothes was subpar, the material felt cheap, and the fit was far from flattering. My attempts to return the items were met with a series of hurdles. It took numerous emails to finally obtain a return address, which turned out to be a seller/manufacturer in India with a highly complex and lengthy address. This posed a challenge as it didn't fit in the customs form or the mail office's computer system. Moreover, the requirement to bear the international shipping costs only added to the inconvenience. Despite my efforts, the return process hit a major roadblock. The tracking information for the registered international mail indicated that the package was deemed undeliverable. This setback led to a prolonged exchange of emails with TrueBrowns, but unfortunately, no resolution was reached. Even my visit to the local post office for further details on the failed delivery proved futile, as conflicting information from the company left me puzzled and dissatisfied. Seeking a compromise, I proposed a partial refund of the considerable sum I had spent, excluding the international shipping fees. However, TrueBrowns adamantly refused my request, leaving me deeply disheartened by their lack of understanding and customer care. My ordeal with TrueBrowns has undeniably left a bitter taste, and it's clear that I won't be patronizing their business in the future. I strongly urge potential customers to exercise caution and reconsider before making a purchase. In my honest opinion, TrueBrowns falls short in both product quality and their approach to customer satisfaction. Their disappointing refund policy and the overall unsatisfactory experience compel me to advise against engaging with this establishment. As a discerning buyer, I believe it's crucial to bring attention to such issues and advocate for transparency and excellence in every consumer transaction.