Truecall Reviews

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20 Reviews

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T Trev b
149 days ago

Truecall: A Game-Changer in Blocking Unwanted Calls

Embracing Truecall from truecall.co.uk has been a game-changer for me. The hassle of dealing with unwanted calls plummeted from a staggering 15 to 20 calls per week to just one in the last six weeks. This revolutionary device lives up to its promise, effectively filtering out those pesky nuisances. One crucial aspect to note is the weekly call requirement to an 02 number for the device to work optimally. For those with a call plan, this comes as a complimentary addition. However, for pay-as-you-go users, a nominal fee applies for this periodic call. Despite this minor consideration, the overall performance of Truecall leaves me delighted. My experience with Truecall has been nothing short of fantastic. The peace of mind it brings knowing that unwanted calls are a thing of the past is truly priceless. I couldn't be happier with the results this innovative solution has delivered. Thank you, Truecall, for transforming my phone experience for the better.
M Mark
387 days ago

Truecall: A Cautionary Tale of Unveiling Costs

After stumbling upon truecall.co.uk, my initial experience with their product was nothing short of impressive. The call-blocking feature worked seamlessly, providing the peace of mind I sought. However, as my household shifted to a more modest call plan, assuming our telephone line's redundancy, a startling revelation surfaced. To my dismay, it became apparent that Truecall was initiating calls during the night—at an unforeseen cost to us. Over a span of six months, we were burdened with approximately £100 in unexpected charges. This discovery serves as a stark reminder to exercise vigilance and thorough scrutiny when engaging with such services. For the benefit of others considering Truecall, I urge caution and heightened awareness of potential hidden expenses that could potentially lead to significant financial repercussions. Should Truecall wish to discuss or refute my encounter, I stand ready with detailed itemized bills to substantiate my claim. My willingness to retract this cautionary testament remains contingent upon an amicable resolution of this matter.
R Robert Gould
387 days ago

Truecall.co.uk: Bringing Peace of Mind to Families Dealing with Dementia

As a caregiver for my mother-in-law, who battles dementia, every day is a delicate balance of providing care and ensuring her well-being. The added stress of incessant scam calls only exacerbated her condition, leaving my wife and me feeling helpless. That's when we discovered Truecall. Since installing Truecall over four years ago, the transformation in my mother-in-law's demeanor has been nothing short of remarkable. The relief of knowing that she is shielded from the distressing scam calls and unwanted solicitations has made a world of difference in her quality of life. It has not only restored her sense of security but has also alleviated a significant source of anxiety for us as caregivers. One of the most invaluable features for us has been the ability to remotely monitor and listen to voice messages through a simple weblink. This level of transparency and control has given us the peace of mind we desperately needed, especially considering the physical distance between us. The convenience of being able to identify callers and filter out any suspicious activity has been a game-changer in safeguarding our loved one's well-being. Truecall has proven to be a reliable and indispensable tool in our caregiving journey, offering a sense of reassurance that is truly priceless. In conclusion, Truecall has not only provided a practical solution to a pressing problem but has also become a beacon of hope for families navigating the complexities of dementia care. The investment in Truecall is not just a financial one; it's an investment in the well-being and serenity of our loved ones.
D Dr BR Lawrie
436 days ago

Exemplary Service: A Beacon of Customer Care

Embarking on the journey of upgrading our phone system with truecall.co.uk was a decision we will forever cherish. The seamless transition from our old Panasonic DECT phones to the new BT digital phones was made effortless by the guidance and support of Isaac, who epitomizes excellence in customer service. Isaac's dedication to ensuring our system's setup was flawless left us in awe. Not only did he patiently walk us through the installation process, but he also went the extra mile by promptly replacing our old system with a new one at absolutely no cost when it faltered after years of service. This level of commitment and care is a rare find in today's fast-paced world, making truecall.co.uk a shining example of what exemplary customer service should be. Our experience with Isaac and the team at truecall.co.uk has been nothing short of BRILLIANT, and we wholeheartedly recommend their services to anyone in search of unmatched quality and care.
L Lori
461 days ago

Truecall: The Ultimate Scam Protection

I can't express enough gratitude for Truecall. After witnessing my dad fall victim to relentless scams, we decided to invest in Truecall in January 2021. The easy installation process was a relief, and the online interface transformed our ability to manage everything from a distance. Truecall isn't just a device; it's a lifeline. I wholeheartedly vouch for this phenomenal product and service. If you're tired of scam calls, look no further.
R Royston
472 days ago

A Lifesaver Turned Disappointment: My Truecall.co.uk Experience

After years of seamless performance, my Truecall unit hit a snag when I moved to a new location. The once-reliable device started glitching, messing up outgoing numbers, and failing to connect properly. Desperate to salvage its functionality, I reached out to customer service. Initially, the cooperation seemed promising, but things took a turn for the worse when I requested to send the unit in for servicing. Despite my willingness to pay for repairs and a year of subscription still left, the lack of communication on where to send the unit left me stranded. As an ex-telecoms engineer, I empathize with the frustration on both ends. The service hiccup not only left me without a solution but also eroded my trust in the brand. I was once a loyal customer ready to invest in a new unit, but now, I am left hesitant and wary. Truecall, you were once a lifesaver in managing my calls, but alas, this experience has left me disheartened.
J JG
541 days ago

An Unforgettable Support Experience: A Heartfelt Mother’s Testimonial

During a recent technical hiccup, my mother found herself in a bit of a pickle with her new digital phone. Thankfully, Isaac from truecall.co.uk was nothing short of a customer service superhero. With unwavering patience and expertise, he guided her through the maze of troubleshooting steps until they uncovered the missing adapter, thoughtfully provided by Virgin. Witnessing my mother's joy at having her call screening service restored, thanks to Isaac's dedication, truly warmed my heart. Kudos to truecall.co.uk for their outstanding support that goes the extra mile in ensuring customer satisfaction!
A Alan
555 days ago

TrueCall: A Lifesaver Against Nuisance Calls

Let me start by saying that TrueCall is not just fantastic; it's a game-changer in the war against nuisance calls. When Virgin Media transitioned my phone to VoIP, I faced an unexpected hiccup. However, True Call's support team stepped in swiftly, addressing the issue within mere days of my email. Kudos to their efficiency! With TrueCall in place, the relentless invasion of silent, scam, and cold calls has become a distant memory. I can finally breathe a sigh of relief, knowing that my peace and sanity are no longer compromised by these unwanted interruptions. Thank you, TrueCall, for not just delivering a product, but for providing a genuine solution that works seamlessly and effectively. If you, like me, have been plagued by incessant nuisance calls, look no further than TrueCall. It's not just a device; it's a lifesaver that restores tranquility to your home. Trust me; you won't regret it! 👍😊
O Oregon
582 days ago

An Unparalleled Shield Against Scam Calls

Embarking on a quest to safeguard my loved ones from the ordeal of scam calls led me to the remarkable solution offered by truecall.co.uk. The incessant deluge of fraudulent calls targeting my elderly parents evoked a sense of urgency within me. Having narrowly escaped a scam attempt, I stumbled upon truecall online, greeted by the warm guidance of a courteous representative who alleviated my concerns. Upon the arrival of the device, I seamlessly integrated it into our phone line, configuring it effortlessly through the user-friendly web portal and handset settings to filter out unwelcome callers, allowing only trusted contacts in the system. Intruders are met with a message instructing them to reach out to me or provide their unique pin, ensuring that only verified individuals can breach the defenses. Upon thorough testing and satisfaction, I extended the protective cloak of truecall to my parents' phone, enabling the auto-update feature to ensure their continued security without any hassle. Witnessing the newfound peace of mind that envelopes both my parents and myself, as only the familiar voices of friends and family grace our phone line, is truly gratifying. With truecall standing guard, the specter of scam calls has been vanquished, leaving behind a sanctuary of tranquility and security for us to cherish.
P Pieter Cox
666 days ago

An Unrivaled Lifesaver: Truecall’s Exceptional Support

When our trusty Truecall system hit a roadblock with the transition to Virgin Media's new fibre phone service after faithfully serving us for eight years, panic set in. However, a stroke of luck led us to Isaac, whose expertise and patience shone through in our interactions. Through insightful conversations and a couple of crucial WebLink updates, our Truecall was seamlessly integrated with the new setup, restoring our peace of mind. The gratitude we feel towards Truecall knows no bounds as their unparalleled assistance not only resolved our technical hiccup but also reinforced our trust in their product. Pieter's testimonial rings true to our experience, as every recommendation made now holds a weight of gratitude for the newfound convenience and reliability we've regained. Truecall's support transcends mere technical troubleshooting; it embodies a dedicated commitment to customer satisfaction, crafting lasting relationships with users like us. To Truecall and the invaluable Isaac, thank you for not only salvaging our communication lifeline but for enriching it in the process. Our loyalty and recommendations are now boundless, a testament to the exceptional service and care that defines Truecall.
C collette Malone
729 days ago

Incredible Support Experience with Isaac at Truecall

As an existing customer of Truecall, I cannot emphasize enough the value of exceptional customer service. Isaac, a gem in their customer support team, has consistently showcased remarkable expertise, patience, and understanding in every interaction I've had the pleasure of experiencing. His dedication and knowledge have truly elevated my confidence in the Truecall product. The Truecall unit itself is top-notch, delivering on its promise of excellence. However, what sets Truecall apart is their superb customer support, with Isaac standing out as a beacon of professionalism and reliability. Whenever I've had to reach out regarding queries or concerns, Isaac has not only addressed them promptly but has gone above and beyond to ensure I am completely satisfied. In a world where customer service can often be lacking, Truecall shines brightly with Isaac's unwavering commitment to providing exceptional support. I am truly grateful for his assistance and commend Truecall for having such a valuable asset on their team. Thank you, Truecall, for setting a standard of excellence in customer service, epitomized by Isaac's dedication and tireless efforts to ensure customer satisfaction.
O Owen Ross
769 days ago

An Unmatched Solution for Ending Unwanted Calls and Bringing Peace of Mind

I cannot praise truecall.co.uk enough for the impact it has had on my family's life. Dealing with my mother's Alzheimer's was challenging enough, but the constant barrage of calls from scammers and manipulators made it unbearable. It was heartbreaking to see her being taken advantage of multiple times a day. After installing Truecall on the recommendation of her Alzheimer's clinic, the transformation was swift and remarkable. Within a day, the incessant calls came to a halt, allowing peace to reign in her home once again. The relief and sense of security that Truecall brought us are beyond measure. If you are experiencing a similar situation with unwanted calls, I urge you to invest in Truecall with absolute confidence. It is not just a product; it is a lifeline that truly delivers on its promise. Our family stands united in endorsing Truecall for its unparalleled effectiveness in protecting our loved ones.
G Gail Elizabeth Dickin
936 days ago

Invaluable Field

My assessment for truecall.co.uk What can I say this little field has been a God ship. My mom was being tortured by rip-off cellphone calls telling her she owed cash; promoting her magazines; promoting insurance coverage merchandise she didn’t want; and attempting to entry her e-mail/financial institution accounts while ‘fixing’ her laptop. I used to be getting plenty of calls from my mum in a distressed state. This has now been accomplished sorted by TrueCall Safe and any queries I've are promptly sorted by their help crew. My mom’s cellphone is on Virgin which is poor at blocking these scammers so it is a should have!
M Mrs D
1104 days ago

Truecall.co.uk – A Game-Changer for Family Safety

As someone who was desperately seeking a solution to protect my vulnerable dad from scams, True Call Secure from truecall.co.uk has truly been a beacon of hope. Opting for the trusted callers-only setting proved to be a game-changer, with all other unwanted calls being efficiently filtered out, leaving only the essential ones to reach me. In just a short span of time, the sheer number of rejected calls by this innovative device astounded me, reassuring me that none of them were urgent or important. Setting up True Call Secure was a breeze, even with the presence of a pendant alarm system. When I encountered a query regarding the installation process and its potential interference with the alarm system, Issac from the customer service team stepped in with invaluable guidance. Not only did he provide prompt assistance, but he also conducted thorough line checks to ensure seamless functionality. Thanks to the cutting-edge technology offered by truecall.co.uk, my dad now enjoys a sense of peace and security, knowing that he is shielded from potential threats. This newfound peace of mind has not only benefited my dad but has also alleviated my worries. Truecall.co.uk, with its top-notch products and exceptional customer service, has truly proven to be a lifeline for our family.
H Howard Evans
1155 days ago

Unforgettable Customer Support by TrueCall: A Lifesaver in Scam Protection

I cannot emphasize enough how TrueCall has truly been a game-changer for me. Dealing with incessant scammers during the lockdown was not only frustrating but also draining my energy. When my old TrueCall device failed to integrate with my new VoIP telephone, I knew I needed a resolution fast. Isaac from TrueCall's customer service team stepped in as my savior. Instead of just pushing a new device on me, he went above and beyond to exhaust all possible solutions to salvage my old device. He sent updates, adjusted settings, and patiently troubleshooted, showing true dedication to providing exceptional service. Despite his best efforts, it became evident that my outdated device was beyond repair. Without missing a beat, I ordered the new device recommended by Isaac, and let me tell you, it's been a seamless experience ever since. I cannot express enough gratitude to Isaac and the entire TrueCall team for their caring and committed approach towards resolving my issue. Their genuine concern for their customers is incredibly rare and commendable. From the initial contact to the setup of the new device, every interaction was flawless. TrueCall not only provides top-notch products but also backs them up with unparalleled customer support. Thank you, TrueCall, for restoring my peace of mind and for setting a shining example of what exceptional customer service truly means. The difference you make is immeasurable.

Introduction

TrueCall.co.uk is a trusted and reputable online store that specializes in providing high-quality call blocking solutions to protect consumers from nuisance calls. With a wide range of innovative products and excellent customer service, TrueCall has established itself as a reliable name in the industry.

Pros and Cons

Pros: - Advanced call blocking technology - Effectively blocks unwanted nuisance calls - User-friendly interface - Excellent customer support - Competitive pricing Cons: - Limited product selection - May not fit all home phone setups

User Experience

TrueCall offers a seamless user experience with its user-friendly website and intuitive call blocking devices. The website is easy to navigate, allowing customers to browse and make purchases effortlessly. The call blocking devices are designed to be plug-and-play, making installation and use hassle-free for all users.

Pricing and Value for Money

TrueCall devices are reasonably priced, offering good value for money considering their effectiveness in blocking nuisance calls. The devices' superior technology, durability, and long-term performance make them a worthwhile investment for those tired of unsolicited calls.

Customer Service

TrueCall is renowned for its exceptional customer service. Their dedicated support team is easily accessible via phone, email, or live chat, providing prompt and knowledgeable assistance to customers. The team is committed to ensuring customer satisfaction and resolving any issues promptly.

Product Quality and Selection

TrueCall focuses primarily on call blocking solutions, and their products are renowned for their excellent quality. These devices are meticulously designed, incorporating cutting-edge technology to block nuisance calls effectively. While the product selection may be relatively limited, each device is carefully crafted to cater to different user needs.

Website Usability

TrueCall's website is user-friendly and well-designed. It features a clean layout, clear product descriptions, and a simple checkout process. The website also provides informative guidelines on how to choose the right call blocking device, making it easier for customers to make informed decisions.

Returns and Exchanges

TrueCall has a fair and hassle-free returns and exchanges policy. In case of any issues with the product, customers can request a return or exchange within a specified period. TrueCall's support team promptly assists customers in resolving any concerns and facilitating the return or exchange process.

Promotions and Discounts

TrueCall occasionally offers promotions and discounts on their website. Customers can keep an eye out for these special deals to get the best value for their money. The discounts may vary, providing an opportunity to save on purchases or avail of special offers.

Reputation

TrueCall has built a remarkable reputation in the market due to its superior call blocking technology and stellar customer service. Numerous positive customer reviews highlight the effectiveness of their products and attest to the company's commitment to customer satisfaction. Their reputation as a reliable call blocking solution provider is well-deserved.

Payment Options

TrueCall offers a secure and convenient payment process. Customers can choose from various payment methods including major credit cards, debit cards, and PayPal. The checkout process is encrypted to ensure the safety of personal and financial information.

Loyalty Programs

Currently, TrueCall does not offer a specific loyalty program. However, they do prioritize customer satisfaction and aim to build long-term relationships with their customers by consistently providing top-notch products and excellent service.

Customer Reviews

TrueCall has received overwhelmingly positive reviews from its customers. Users appreciate the effectiveness of their call blocking devices in reducing, if not eliminating, nuisance calls. Customers also consistently praise the prompt and helpful support provided by TrueCall's customer service team, further reinforcing the brand's credibility.

Community Involvement

While TrueCall's primary focus is on call blocking solutions, they actively contribute to the community by continuously improving their products and providing reliable solutions to nuisance call problems. TrueCall also values customer feedback and uses it to enhance their products and services.

Shipping and Costs

TrueCall offers fast and reliable shipping options to customers. The shipping costs may vary depending on the location and selected shipping method. However, TrueCall strives to keep these costs as affordable as possible and ensures prompt delivery of their products. In conclusion, TrueCall.co.uk is a reputable online store offering advanced call blocking solutions. Their excellent reputation, superior product quality, and exceptional customer service make them a top choice for those seeking effective protection against nuisance calls. With user-friendly website navigation, competitive pricing, and a commitment to customer satisfaction, TrueCall is a trusted name in the call blocking industry.