Truenutrition Reviews

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30 Reviews

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67% users rated Terrible
7% users rated Poor
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7% users rated Very Good
20% users rated Excellent
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K Kasey Jones
103 days ago

A Reliable Brand No More: A Customer’s Disheartening Experience with True Nutrition

As an ardent supporter of truenutrition.com, I used to sing their praises from the rooftops. I was a loyal customer for nearly seven years, consistently purchasing their protein products and spending a substantial amount of money. However, my unwavering loyalty has been shaken to the core. It's evident that a significant shift has occurred within the company, possibly due to the introduction of new investors or a change in leadership. The once seamless and efficient website and ordering process have now become a nightmare to navigate. To make matters worse, the customer service standards have plummeted, leaving me feeling unheard and undervalued as a long-term customer. The exasperating increase in prices coupled with extended delivery times has further added to my disillusionment. A recent order, supposedly "fulfilled" on 12/22, is still languishing in transit according to USPS, despite the holiday season being accounted for in my preemptive order adjustment. The realization that I am compelled to seek out an alternative protein supplier fills me with a profound sense of disappointment and frustration. The bond of trust that I had so diligently nurtured with True Nutrition has been irrevocably shattered. In conclusion, my once unwavering devotion to True Nutrition has regrettably transformed into a disheartening search for a new protein brand.
K Kasey Jones
103 days ago

True Nutrition: A Journey of Love and Disappointment

As a loyal customer of True Nutrition, I have been on a journey with them for almost seven years. My love for their products was unmatched, and I have spent a significant amount on their protein supplements over the years. However, recent changes within the company have left me feeling disappointed and disheartened. The revamp of their website and ordering process, which initially seemed promising, turned out to be a nightmare. The once seamless experience has now become clunky and frustrating. The customer service, which used to be exceptional, has now become a source of stress. Their responses have been rude, and instead of addressing concerns, they deflect by pointing to obscure terms and conditions. To add to my dismay, the prices have increased, and the delivery times have tripled. Despite marking my order as "fulfilled" well before Christmas, the package is still in limbo with the shipping carrier days later. This delay, especially during the festive season, has only added to my growing dissatisfaction. After years of loyalty, the thought of having to find a new protein brand is daunting. The journey with True Nutrition has been one of love and disappointment. As I navigate this transition, I hope they can reclaim the essence of what made them great in the first place.
O Oscar Elizaga
300 days ago

Truenutrition.com’s Hydrolyzed Whey Protein: Honest Feedback from a Dedicated Customer

As a dedicated user of truenutrition.com, I felt compelled to share my honest experience with their Hydrolyzed Whey Protein High Grade. Upon receiving the product, I eagerly anticipated the promised quality and flavor. However, I was disappointed when the product fell short of my expectations. When it comes to flavor, the chocolate taste resembled a watered-down beverage, a far cry from the rich and indulgent flavor I had hoped for. Additionally, I encountered significant difficulty in dissolving the powder, especially when mixed with milk. Despite my best efforts, I found myself facing a clumpy, unpleasant mixture. In my disappointment, I reached out to the team at truenutrition.com to express my concerns. Their response was prompt and understanding, as they requested photos of the product for quality assurance purposes. While I appreciated their attentiveness, I found myself feeling stuck with 2 lbs of a product that did not meet my needs. Despite this setback, I acknowledge that every individual's experience may vary, and I respect truenutrition.com's dedication to quality assurance. However, I have made the decision to explore alternative options that align more closely with my expectations. I value honesty and transparency, and I believe that sharing my candid feedback will ultimately contribute to the ongoing improvement and success of truenutrition.com. While this particular product did not align with my preferences, I look forward to seeing how truenutrition.com continues to evolve and cater to the diverse needs of their valued customers.
O Oscar Elizaga
300 days ago

A Satisfying Journey with True Nutrition

Here's my story with truenutrition.com and their Hydrolyzed Whey Protein High Grade. Admittedly, my initial experience did not quite align with my expectations. The flavor came across as reminiscent of a watered-down chocolate concoction, far from the enticing promise of the product. Furthermore, the powder struggled to dissolve adequately, proving particularly challenging in both water and milk. It seemed as though achieving a smooth consistency required an arduous process involving pre-mixing with boiling water the night before, followed by extensive stirring. Even after these efforts, undesirable residues lingered in the liquid, diminishing the overall drinking experience. In light of these setbacks, I reached out to True Nutrition, sharing my concerns. To their credit, they responded promptly and proactively requested images of the product in both its dry state and post-mixing with water for further evaluation by their quality assurance team. Though I found myself with 2 lbs of a product that fell short of my expectations, True Nutrition's willingness to investigate and address the issue left a positive impression. While I navigate through this current supply, I reflect on past choices and consider returning to a pricier yet consistently reliable brand. Despite this temporary setback, the attentive customer service demonstrated by True Nutrition has planted a seed of trust that may well blossom into a lasting partnership.
F Funmi Ogunro
301 days ago

Transformed My Fitness Journey – True Nutrition’s Chocolate Fudge Brownie Protein

True Nutrition's Chocolate Fudge Brownie Egg White Protein has truly transformed my fitness journey. The taste is rich and indulgent, making it a delicious treat after a workout. The protein powder mixes well and doesn't leave any chalky residue. Plus, it's packed with high-quality ingredients that I can trust. I'm glad I found a product that not only supports my fitness goals but also satisfies my sweet tooth.
F Funmi Ogunro
301 days ago

Turning Disappointment into Delight – A True Nutritional Journey

Embarking on my health and fitness journey, I eagerly tried the Chocolate Fudge Brownie Egg White Protein from truenutrition.com. However, my excitement turned to dismay as I found the protein powder to be overtly salty. Disheartened by this experience, I reached out to customer service, hoping for a solution. Despite my initial setback, True Nutrition's team went above and beyond to transform my disappointment into delight. Not only did they provide a prompt refund, but they also extended a generous discount for my next purchase. This exceptional level of care and dedication truly sets True Nutrition apart, making them a go-to destination for all my nutritional needs. Thank you for valuing your customers and turning a negative experience into a positive one.
J James Berta
311 days ago

Life-Changing Results with Truenutrition Vegan Protein!

I can't believe the transformative impact Truenutrition's Vegan Protein has had on my life. After struggling to find a high-quality, plant-based protein option, I was thrilled to discover Truenutrition. Not only is their Vegan Protein delicious, but it's also incredibly easy on my stomach - something I've had trouble with in the past! I was initially hesitant to try yet another protein supplement after experiencing discomfort from other brands. However, Truenutrition's Vegan Protein has been a game-changer for me. Not only do I feel amazing after using it, but I also noticed a significant improvement in my energy levels and overall well-being. The care and attention to detail in mixing the boosts together ensure that I can trust the quality and integrity of the product. I'm so grateful to have found a vegan protein that not only meets my dietary needs but also exceeds my expectations in terms of taste and effectiveness. I can confidently say that Truenutrition's Vegan Protein has become an indispensable part of my daily routine, and I cannot recommend it enough to anyone seeking a high-quality, plant-based protein option. Thank you, Truenutrition, for creating such a phenomenal product that has truly changed the way I approach my health and wellness journey!
J James Berta
311 days ago

A Transformative Experience: Finding Quality in Nutrition

Upon stumbling upon truenutrition.com, I must admit I was apprehensive. However, the testimonials intrigued me. Despite encountering a negative review, stating "Do Not Buy this Product," I decided to give it a shot. Ordered the vegan protein blend, eager to boost my health. Unfortunately, my initial reaction was not pleasant; I fell ill. Panicked, I questioned the quality of their products. What followed the illness was unexpected. I reached out to truenutrition.com's customer service, desperate for answers. Their swift response and eagerness to address my concerns left me speechless. They assured me they would investigate the matter. In the days that followed, I was kept updated on their findings. As it turns out, there was a temporary issue with mixing the boosts, which explained my discomfort. However, what truly touched me was their transparency and dedication to rectifying the problem. I received a replacement order, flawlessly blended and carefully packaged. The taste was exquisite, and most importantly, it did wonders for my well-being. In conclusion, truenutrition.com not only won me back but also earned my trust. Their resilience in the face of adversity and commitment to customer satisfaction sets them apart. I urge you not to dismiss them based on a single negative experience. Give them a chance, and you may just find a transformative experience, like I did.
R Ryan Arnold
432 days ago

Truenutrition.com: A Disappointing Experience

I never write negative reviews, but my experience with truenutrition.com left me no choice. I was drawn to their product for its promise of being free from gluten and soy, only to receive it with a label stating otherwise. As someone with strict dietary restrictions, this was a major letdown. The company's response was even more disheartening, directing me to their return policy and a buried disclaimer on their website. I believe in supporting ethical companies, but this was not the case here. Transparency and integrity are paramount, and unfortunately, truenutrition.com fell short.
R Ryan Arnold
432 days ago

Absolute Integrity and Transparency at Its Finest

As a discerning consumer, I prioritize honesty and integrity when choosing products. My recent experience with truenutrition.com underscores the importance of transparency in business practices. I initially selected a product from truenutrition.com due to its explicit claims of being gluten and soy-free, a crucial factor in my dietary restrictions. However, upon receiving the product, I discovered that it was manufactured in a facility that also handles gluten and soy. This oversight could have had serious health implications for individuals like me who cannot compromise on such ingredients. Disappointed but determined to address the issue, I brought the discrepancy to the company's attention. To my dismay, their suggested resolution was unsatisfactory – I was expected to bear the cost of return shipping for an unopened product in exchange for store credit. This lackluster response failed to acknowledge the gravity of the situation. Moreover, the company's website featured a buried disclaimer indicating that the product was not entirely free of gluten and soy. This concealed information added insult to injury, revealing a disconcerting lack of transparency on their part. I firmly believe in supporting businesses that uphold ethical standards and prioritize customer well-being. In this regard, truenutrition.com fell short of my expectations. As consumers, we deserve clarity and honesty in product information, not veiled warnings and inadequate solutions. While my experience may not have met my standards, I hope that truenutrition.com takes this feedback constructively and implements more robust measures to ensure accurate product labeling and genuine customer care. Let us all strive for a market where integrity reigns supreme.
J Jared C.
503 days ago

Life-changing products deserve better customer service

I cannot deny the outstanding quality of the products offered by truenutrition.com. They have truly made a positive impact on my health and well-being. However, I must express my disappointment with the customer service provided. When my order encountered issues, I found the customer service to be unhelpful and unsympathetic. It was disheartening to be met with a lack of accountability and a default stance of blaming the customer. It made a frustrating situation even more difficult to resolve. The products, though, are undeniably wonderful. The only challenge is actually receiving them at the intended address. Furthermore, technical issues with their website made the payment process unnecessarily complicated. In the event of any mishap, I felt let down by the lack of willingness to assist and the immediate shift of responsibility onto the customer. It is truly disheartening when something so positive is overshadowed by poor customer service. Despite the exceptional products, the subpar customer service experience has left me seeking alternatives. It's a shame to have to look elsewhere after finding such life-changing products.
J Jared C.
503 days ago

Unmatched Quality, Disappointing Support: My Take on truenutrition.com

After an extensive experience with truenutrition.com, it's clear that the products they offer are top-notch. From exceptional nutritional value to outstanding taste, their products truly stand out in the market. However, the same cannot be said about their customer service. Facing an issue with an order can quickly turn into a nightmare due to the lackluster support provided. It's disheartening to see how the team at truenutrition.com shifts blame onto customers instead of owning up to their mistakes. It seems that regardless of the scenario, the customer is always at fault in their eyes. Even though the products themselves are of high quality, receiving them can be a challenge. Numerous customers have faced issues with deliveries to the correct address, further exacerbated by the website's technical glitches during payment processing. Should you encounter a problem caused by truenutrition.com, be prepared to receive no assistance and a disheartening "it's your fault" response from customer support. It's truly disappointing when a company fails to take responsibility and provide the necessary help. While their products may tempt you, the subpar customer service experience is a significant deterrent. With numerous alternatives available in the market, it might be worth exploring other options rather than risking your time and money on truenutrition.com.
N Nicholas Plagman
603 days ago

A Glimpse into My Truenutrition Experience: A Candid Review

I'll be honest - my journey with truenutrition.com has been a rollercoaster. From inexplicably delayed deliveries to receiving the wrong product, it's safe to say that every other order seems to come with its own set of challenges. Take my last order, for example. I patiently waited for 9 days, only to receive 8 containers of the wrong flavor. I mean, French Vanilla and Lemon Cake aren't exactly interchangeable, right? It left me scratching my head, wondering about the manual processes that may be causing such mix-ups. What truly baffled me was the ordeal I faced with a previous order that never even shipped. After a week of relentless follow-ups, I had no choice but to abandon the order and start anew. It's frustrating, to say the least. And don't even get me started on the quality of their printed labels! Blurry and faded, they looked like they were produced on a relic of a printer from 2004. My own humble printer does a much better job. It's a shame, really. Truenutrition has the potential to be remarkable, but these recurring issues make it incredibly hard to remain a loyal customer. Here's hoping they streamline their processes and address these hiccups because, at the core, their products are impressive. But for now, the uphill battle to receive a successful order every time seems to overshadow the positives.
N Nicholas Plagman
603 days ago

Exceeding Expectations in Every Order

My heartfelt testimonial for truenutrition.com I am delighted to share my experience with truenutrition.com, a company that consistently exceeds my expectations. Every time I place an order, I am met with exceptional customer service and top-notch products. The attention to detail and care taken in fulfilling orders is truly remarkable. Recently, I received my shipment ahead of schedule, with each item carefully packaged and labeled correctly. The quality of the products, such as the French Vanilla powder I ordered, always meets the highest standards. The team at truenutrition.com goes above and beyond to ensure customer satisfaction, and it shows in every aspect of their service. I am impressed by the dedication and professionalism displayed by the staff, making my shopping experience a breeze. I highly recommend truenutrition.com to anyone looking for quality products and outstanding service. Thank you for making each transaction a smooth and enjoyable process!
C Carmell Van Patten
695 days ago

Transforming my Fitness Journey with Truenutrition Products

I have found my ultimate partner in achieving my fitness goals with truenutrition.com! Their products are of exceptional quality, catering to my specific needs and concerns about what enters my body. I've been consistently blown away by the results I've seen ever since I started using their customizable protein options. Being a female, it's crucial for me to meticulously choose what I consume, and Truenutrition allows me to do just that. The Whey Protein hydrolyzed-ultra grade has been a game changer for me, despite its slight bitterness, which easily blends into my morning smoothies. Additionally, incorporating their egg white protein drink at night, mixed with vitamin boost and beef collagen, has significantly contributed to my overall fitness journey. The chocolate fudge brownie flavor is an absolute delight! Its rich taste has made my supplement routine a treat rather than a chore. And now, I'm eagerly anticipating the Peri-MD supplement to aid in combating fatigue during my intense weightlifting sessions. The shipping times have been a bit variable, but the exceptional products are absolutely worth the wait. My first order took a couple of weeks, but the subsequent one arrived in just three days. This flexibility with shipping, coupled with the unparalleled product quality, has only deepened my loyalty to Truenutrition. I wholeheartedly recommend Truenutrition to anyone looking for top-notch products to support their fitness journey. Thank you, Truenutrition, for being an integral part of my transformation.

Introduction

Truenutrition.com is a leading online retailer specializing in high-quality sports nutrition and supplements. With a wide range of products available, this website caters to athletes, bodybuilders, and health enthusiasts alike. Offering customizable products and unparalleled customer service, Truenutrition.com has gained a solid reputation in the industry.

Pros and Cons

Pros:
  • Extensive selection of products
  • High-quality ingredients
  • Customizable options
  • Competitive pricing
  • Excellent customer service
Cons:
  • Website layout could be improved
  • Some products may be out of stock occasionally

User Experience

Truenutrition.com provides a user-friendly experience with easy navigation and clear categorization of products. However, the website layout could be more visually appealing and streamlined. Nonetheless, the comprehensive product descriptions and additional information make it easy for users to find the right products for their needs.

Pricing and Value for Money

Truenutrition.com offers highly competitive pricing, especially considering the quality of their products. The website enables customers to customize their supplements, allowing them to tailor ingredients and quantities according to their preferences and budgets. This customization feature adds tremendous value for money, ensuring customers receive products that meet their specific requirements.

Customer Service

Truenutrition.com's customer service is exceptional. Their knowledgeable and friendly staff promptly assist customers with inquiries, order tracking, and product recommendations. They prioritize customer satisfaction and strive to resolve any issues that may arise. With various communication channels available, including live chat and email support, customers can easily reach out for assistance.

Product Quality and Selection

Truenutrition.com is committed to offering top-notch product quality. Their supplements are manufactured using premium ingredients sourced from reputable suppliers. The website provides detailed information on each product's nutritional content, ensuring customers can make informed choices. Additionally, Truenutrition.com offers an extensive selection of supplements, ranging from protein powders and amino acids to vitamins and minerals.

Website Usability

While Truenutrition.com is easy to navigate, the overall website design could be more intuitive and visually appealing. However, the search functionality and product categorization simplify the browsing experience. The website's loading speed is satisfactory, ensuring a seamless shopping experience for customers.

Returns and Exchanges

Truenutrition.com has a fair and straightforward return and exchange policy. Customers can request returns or exchanges within a specific timeframe, provided the products are unopened and in their original condition. The website provides clear instructions on how to initiate a return or exchange, making the process hassle-free.

Promotions and Discounts

Truenutrition.com frequently offers promotions, discounts, and special deals to help customers save money. They have a dedicated section on their website where customers can find ongoing promotions and coupon codes. Subscribing to their newsletter also grants access to exclusive discounts and product updates.

Reputation

Truenutrition.com has built a strong reputation as a reliable and reputable online retailer for sports nutrition and supplements. Their commitment to product quality, customer service, and customization options has earned them the trust and loyalty of many athletes, fitness enthusiasts, and professionals in the industry.

Payment Options

Truenutrition.com supports various payment options, including major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Google Pay. This flexible payment system ensures customers can choose their preferred method for secure and convenient transactions.

Loyalty Programs

Truenutrition.com offers a loyalty program called "Truenutrition Rewards." By creating an account and making purchases, customers earn reward points that can be redeemed for discounts on future orders. This program incentivizes customers to continue shopping with Truenutrition.com, delivering added value for their loyalty.

Customer Reviews

Customer reviews play a crucial role on Truenutrition.com. The website allows customers to leave feedback and ratings for products they have purchased, helping others gauge the effectiveness and quality of each item. This transparency fosters trust and assists customers in making well-informed decisions.

Community Involvement

Truenutrition.com actively engages with the fitness community, sponsoring athletes, events, and organizations. They collaborate with industry experts and influencers, demonstrating their commitment to promoting healthy and active lifestyles beyond their product offerings. This community involvement builds rapport and reinforces Truenutrition.com's credibility.

Shipping and Costs

Truenutrition.com provides reliable and timely shipping services within the United States and internationally. Customers can choose from various shipping methods at checkout, with delivery times and costs clearly displayed. Truenutrition.com offers free shipping on orders that meet certain criteria, making their products even more accessible to customers. In conclusion, Truenutrition.com is a reputable online retailer offering high-quality sports nutrition and supplements. With a broad product selection, customizable options, competitive pricing, and outstanding customer service, Truenutrition.com satisfies the needs of athletes and health enthusiasts. While the website layout could be improved, the overall user experience remains positive. Truenutrition.com's commitment to product quality, customer satisfaction, and community involvement solidifies its position as a trusted provider in the industry.