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TRX Training is a brand that has become synonymous with suspension training systems. They offer high-quality and functional training equipment to fitness enthusiasts and professionals worldwide. The company was founded by Randy Hetrick, a former Navy SEAL, and has since grown into a global brand with products that cater to everyone, from beginners to elite athletes.
Pros
TRX Training equipment is high-quality and durable, making it perfect for both personal and commercial use. The company provides a range of exercises and fitness programs that cater to different needs and fitness levels. Moreover, TRX Training offers excellent customer service, and their products are backed with a one-year warranty.
Cons
One major drawback of TRX Training's equipment is its relatively high cost. While the products are worth the investment, they may not be affordable for everyone. Additionally, some exercises might require advanced knowledge or special training, which could be a disadvantage for beginners.
User Experience
The TRX Training website is easy to navigate, and their products are displayed clearly, which makes shopping convenient. Furthermore, their step-by-step tutorial videos provide users with detailed instructions to help them use the equipment effectively.
Pricing and Value for Money
TRX Training products are priced relatively high compared to other brands in the market. However, the quality and durability of their products, coupled with the convenience of having access to quality instruction and training, make them worth the investment.
Alternatives
Other brands offering suspension training systems similar to TRX Training include WOSS and Monkii. While these brands offer similar products, TRX Training has established itself as a leading company in the fitness industry, particularly regarding suspension training equipment.
Customer Service
Overall, TRX Training offers excellent customer service, with customer support available via phone, email, or chat. Their customer support team is knowledgeable and responsive, and they provide satisfactory solutions to any problems that customers may encounter.
Product Quality and Selection
TRX Training offers a broad range of high-quality equipment, including suspension straps, resistance bands, and other accessories. They also provide various training programs and exercise guides, which cater to different needs and goals.
Website Usability
The TRX Training website is user-friendly, with a sleek design and clear layout. Customers can easily search, navigate, and purchase products, making for a seamless online shopping experience.
Returns and Exchanges
TRX Training offers returns and exchanges on all orders within 30 days of purchase. They also provide a one-year warranty on all products, which guarantees their quality and durability.
Promotions and Discounts
TRX Training offers occasional promotions and discounts, such as seasonal sales and discounts on specific products. Customers can also save money by purchasing bundles and packages.
Reputation
TRX Training has established itself as a reputable brand in the fitness industry, with a loyal customer base and a track record of producing high-quality and effective products. Their reputation speaks for itself, and their commitment to providing quality products and services has made them a household name in the fitness market.
Payment Options
TRX Training accepts various payment methods, including credit cards and PayPal. Customers can opt for a one-time payment or choose to pay in installments using the Klarna payment system.
Loyalty Programs
TRX Training does not offer a loyalty program, but they do have a referral program that rewards customers with discounts for referring new customers.
Customer Reviews
The customer reviews on TRX Training's website and third-party review sites are generally positive, with customers praising the quality and effectiveness of their products and exceptional customer service.
Community Involvement
TRX Training is involved in community outreach programs and has partnered with various charitable organizations. They also offer discounts to military personnel and first responders as a way to give back to the community.
Shipping and Costs
TRX Training offers free shipping on all orders over $50 within the US. The company also ships internationally, but international customers will have to pay for shipping. The shipping fees are calculated based on the order's weight and destination.
Review Description: This company has the WORST ETHICS EVER!!!! if you try to sell the product you DID NOT USE on EBay or Mercari or any other site, they will instantly report you as a fraudulent, counterfeit product and have you removed without any recourse. This happened to me several times, even though I was selling a brand new item that was still in a sealed box because it was a gift. They are despicable.
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Reviewer Name: David Mosley
Review Submission Date: 2022-08-23
Review Title: !DO NOT GIVE THIS COMPANY YOUR CARD…
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Review Description: !DO NOT GIVE THIS COMPANY YOUR CARD DETAILS!Scam company. Charge crazy money for a few straps. But the real criminality kicks in when they then come back to dip into your account for more money.
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Reviewer Name: Christina
Review Submission Date: 2022-07-09
Review Title: Stay away!
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Review Description: Do not create an account! They never respond and take money from your card even though you don't use their service.
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Reviewer Name: Nicola Martin
Review Submission Date: 2022-06-27
Review Title: Absolutely awful customer service!!
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Review Description: Absolutely awful customer service!!! I purchased a gift voucher from uk for my US friend and she is unable to make the voucher work. We have both tried numerous times to contact customer service and it is impossible. The chat/bot system is completely frustrating and they never answer emails. I am unable to locate a phone number which is highly suspicious! I am $100 out of pocket and my friend is gift less. ABSOLUTELY DISGUSTED!!!
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Reviewer Name: AN
Review Submission Date: 2022-06-11
Review Title: No response to customer support chat…
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Review Description: No response to customer support chat requests.
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Reviewer Name: Scott Walker
Review Submission Date: 2022-03-25
Review Title: Excessively overpriced!
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Review Description: Excessively overpriced!
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Reviewer Name: pete bowler
Review Submission Date: 2022-03-02
Review Title: Having read the reviews I nearly gave…
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Review Description: Having read the reviews I nearly gave it a swerve, but as I was in no rush, and there was a good offer on, decided to risk it. Ordered about 10pm on Monday, delivered about 2pm Wednesday. I can’t see that you can get better than that.
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Reviewer Name: mark johnson
Review Submission Date: 2022-01-28
Review Title: An absolute joke of a company
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Review Description: An absolute joke of a company. Items missing from my order and it’s impossible to contact them. Chat doesn’t work and no one is replying to emails. Stay well clear of them
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Reviewer Name: Keith G
Review Submission Date: 2022-01-03
Review Title: ZERO Customer Service
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Review Description: I’ve had a similar experience as others noted here. I placed my order. No update for weeks. No response to my email. Finally the company provides a tracking number of which they don’t actually provide the items to the shipper for over a week. I’m still waiting and still receiving no reply/update.They have great products, but terribl service. This is the last time I buy from them. I’ve seen comparable items on Amazon that cost less and I know will be received.
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Reviewer Name: Nick Dwyer
Review Submission Date: 2021-12-24
Review Title: TRX Training doesn't care about its customers
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Review Description: Despite the product receiving great reviews this company does not care about its customers, nor how it is perceived. Order placed, not shipped, no updates, no means to speak to a human and find out the reason for the delay. Consistent bad feedback, no improvement or evidence of intent. Whoever runs this company doesn't care what customers think.