Users Voice for Trycaviar

95% users rated Terrible
2% users rated Poor
0% users rated Average
0% users rated Very Good
3% users rated Excellent
Pie Chart Review Representation for Trycaviar
Trycaviar Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 14 Sep 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 5 4.2 4 3.8 2
Dec 2022 1 2.2 5 5 5 5
Jan 2023 5 5 3.6 2.6 4.2 5
Feb 2023 1 1.3 5 5 5 1.8
Mar 2023 1 1.2 5 5 5 5
Line Chart for Rating of peer stores

trycaviar.com

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Detailed Trycaviar Review by

Introduction

Trycaviar.com is an online food ordering and delivery platform that allows users to place orders from hundreds of local restaurants. The platform, founded in San Francisco in 2012, has expanded to more than 25 cities in the US, including New York, Boston, Chicago, Los Angeles, and Seattle.

Pros and Cons

Pros: - Wide selection of restaurants - User-friendly interface - Fast and reliable delivery - Transparent pricing - Helpful customer service Cons: - Limited coverage area - Higher prices than some competitors - Limited selection of dishes for some restaurants - Delivery fees can be expensive for small orders

User Experience

The user experience on Trycaviar.com is straightforward and intuitive. Users can browse restaurants by location, cuisine, and rating, or use the search bar to find specific dishes or restaurants. Once users select a restaurant, they can view the menu and make modifications or special requests for each dish. The site's tracking system allows users to monitor the status of their orders in real-time.

Pricing and Value for Money

Trycaviar.com's pricing is generally higher than some of its competitors, with delivery fees ranging from $3.99 to $9.99 depending on the location and order size. Restaurant markup is also generally higher than a typical dine-in experience, averaging around 15-20% higher. However, Trycaviar.com offers transparent pricing, and users are notified of all fees upfront.

Alternatives

Trycaviar.com competes with popular food delivery services like Uber Eats, Grubhub, Postmates, and DoorDash. Each platform offers varying restaurant selections and pricing structures. However, Trycaviar.com's focus on premium dining experiences may appeal to users seeking higher-quality options.

Customer Service

Trycaviar.com offers responsive customer service via phone or email. Users can also track their orders in real-time and contact their delivery person directly via text if necessary.

Product Quality and Selection

Trycaviar.com offers a wide selection of restaurants and cuisines, ranging from fast food to higher-end establishments. Users can also filter restaurants based on dietary restrictions and preferences. Dishes are generally delivered within the same packaging used by the restaurant, ensuring quality and freshness.

Website Usability

Trycaviar.com's website is easy to navigate, with a clean and modern design. Users can quickly locate menus, track orders, and modify dishes with ease. The site also offers a mobile app for iOS and Android devices.

Returns and Exchanges

Trycaviar.com offers a refund or remake for any order that is incorrect, missing items, or delivered after the estimated delivery time. Users can request a refund or remake by contacting customer service via phone or email within 24 hours of delivery.

Promotions and Discounts

Trycaviar.com offers occasional promotions and discounts, such as free delivery for first-time users or discounts on specific restaurants. Users can also earn rewards points for each order placed, which can be redeemed for discounts on future orders.

Reputation

Trycaviar.com has generally positive reviews, with users praising the platform's selection of restaurants and ease of use. However, some users have criticized the platform's high prices and limited coverage area.

Payment Options

Trycaviar.com accepts all major credit cards and PayPal. Users can save payment information for future orders for convenience.

Loyalty Programs

Trycaviar.com offers a loyalty program called Caviar Rewards, where users can earn points for each order placed. Points can be redeemed for discounts on future orders.

Customer Reviews

Trycaviar.com showcases customer reviews and ratings for each restaurant, allowing users to make informed decisions. The site also offers recommendations based on the user's previous orders.

Community Involvement

Trycaviar.com partners with local restaurants and charities to give back to the community. The platform supports local food banks and offers discounts for users who donate to charitable organizations.

Shipping and Costs

Trycaviar.com's delivery fees vary depending on the location and order size. Additional fees may apply for orders placed from restaurants outside of the user's local area. The site also offers pickup options for some restaurants, with no delivery charge.

Trycaviar Recent User Reviews

User Rating

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Reviewer Name: John

Review Submission Date: 2023-01-13

Review Title: Pretty much every time I order pizza on…
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Review Description: Pretty much every time I order pizza on this app it arrived and very poor condition, no help form the company, I can alway just pick up my own, but they are offering this service they should manage their Dashers better

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Reviewer Name: Demarcus Schlatz

Review Submission Date: 2022-12-29

Review Title: Biggest piece of crap application
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Review Description: Biggest piece of crap application. Slowest response time, needed to double verify credit cards and the scanning application doesn’t even work. Wasted 30 minutes try to place an order. Had to use the phone and was done in 30 seconds. Will never use this app again

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Reviewer Name: Caroline Perry

Review Submission Date: 2022-11-04

Review Title: Slow and missing basic items
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Review Description: Took over an hour for my order and received no continents for my dry French fries.

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Reviewer Name: Clark Miller

Review Submission Date: 2022-08-23

Review Title: Food not delivered
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Review Description: Food not delivered, guy 6 mins away I called him ,he said he delivered it smoked salmon, hickory smoked 2 orders, crab cakes ,lobster bites, man the dude took my food $over $289.00 and caviar told they can't refund me f I now deleted app and go pick up my own food ,you peopleI called bank to get my money back

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Reviewer Name: Tammy Puentes

Review Submission Date: 2022-08-21

Review Title: I think the driver and her companion…
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Review Description: I think the driver and her companion did something to my food I immediately go sick after eating which isn't normal for me. I won't use this service again

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Reviewer Name: M M

Review Submission Date: 2022-07-18

Review Title: Hidden service fee of 15% but…
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Review Description: They charge service fee of 15% but claims the delivery fee is $2.

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Reviewer Name: Ana Butler

Review Submission Date: 2022-06-27

Review Title: Terrible
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Review Description: Terrible! Will never use again! Food was delivered but not to us. They could not figure out what happened. By far the worst food delivery experience I have had.

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Reviewer Name: Cru DeVille

Review Submission Date: 2022-02-18

Review Title: Automatically added 20% delivery fee…
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Review Description: Automatically added 20% delivery fee for driver? You cannot adjust tip. With service fee and tip my 100.00 food became 145.00Avoid at all costs!!

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Reviewer Name: Scott Shimizu

Review Submission Date: 2021-10-21

Review Title: Really has gone downhill.
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Review Description: I can't even give them 1 star, They're horrible. They have really gone down hill. You order, they load up their drivers with multiple orders so it takes forever for your order to arrive. It never used to be like that. The drivers complain. Use GRUBHUB. These guys are really poor.

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Reviewer Name: Suga Bayee

Review Submission Date: 2021-10-09

Review Title: I'm giving two stars because they…
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Review Description: I'm giving two stars because they delivered it and , but I asked for the cookies I ordered to be left at the door and for them to ring the door bell , I never got a text from them or a ring at my door , I waited and waited then I checked my email it was asking me to rate my experience so I figured they must have left it at and not rang it. Never again using them. By the way the delivery isnt free theres extra fees look closely next time they slip it in there