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Introduction is an online food ordering and delivery platform that allows users to place orders from hundreds of local restaurants. The platform, founded in San Francisco in 2012, has expanded to more than 25 cities in the US, including New York, Boston, Chicago, Los Angeles, and Seattle.

Pros and Cons

Pros: - Wide selection of restaurants - User-friendly interface - Fast and reliable delivery - Transparent pricing - Helpful customer service Cons: - Limited coverage area - Higher prices than some competitors - Limited selection of dishes for some restaurants - Delivery fees can be expensive for small orders

User Experience

The user experience on is straightforward and intuitive. Users can browse restaurants by location, cuisine, and rating, or use the search bar to find specific dishes or restaurants. Once users select a restaurant, they can view the menu and make modifications or special requests for each dish. The site's tracking system allows users to monitor the status of their orders in real-time.

Pricing and Value for Money's pricing is generally higher than some of its competitors, with delivery fees ranging from $3.99 to $9.99 depending on the location and order size. Restaurant markup is also generally higher than a typical dine-in experience, averaging around 15-20% higher. However, offers transparent pricing, and users are notified of all fees upfront.

Alternatives competes with popular food delivery services like Uber Eats, Grubhub, Postmates, and DoorDash. Each platform offers varying restaurant selections and pricing structures. However,'s focus on premium dining experiences may appeal to users seeking higher-quality options.

Customer Service offers responsive customer service via phone or email. Users can also track their orders in real-time and contact their delivery person directly via text if necessary.

Product Quality and Selection offers a wide selection of restaurants and cuisines, ranging from fast food to higher-end establishments. Users can also filter restaurants based on dietary restrictions and preferences. Dishes are generally delivered within the same packaging used by the restaurant, ensuring quality and freshness.

Website Usability's website is easy to navigate, with a clean and modern design. Users can quickly locate menus, track orders, and modify dishes with ease. The site also offers a mobile app for iOS and Android devices.

Returns and Exchanges offers a refund or remake for any order that is incorrect, missing items, or delivered after the estimated delivery time. Users can request a refund or remake by contacting customer service via phone or email within 24 hours of delivery.

Promotions and Discounts offers occasional promotions and discounts, such as free delivery for first-time users or discounts on specific restaurants. Users can also earn rewards points for each order placed, which can be redeemed for discounts on future orders.

Reputation has generally positive reviews, with users praising the platform's selection of restaurants and ease of use. However, some users have criticized the platform's high prices and limited coverage area.

Payment Options accepts all major credit cards and PayPal. Users can save payment information for future orders for convenience.

Loyalty Programs offers a loyalty program called Caviar Rewards, where users can earn points for each order placed. Points can be redeemed for discounts on future orders.

Customer Reviews showcases customer reviews and ratings for each restaurant, allowing users to make informed decisions. The site also offers recommendations based on the user's previous orders.

Community Involvement partners with local restaurants and charities to give back to the community. The platform supports local food banks and offers discounts for users who donate to charitable organizations.

Shipping and Costs's delivery fees vary depending on the location and order size. Additional fees may apply for orders placed from restaurants outside of the user's local area. The site also offers pickup options for some restaurants, with no delivery charge.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...