Users Voice for Tunedintokyo

87% users rated Terrible
0% users rated Poor
0% users rated Average
1% users rated Very Good
12% users rated Excellent
Pie Chart Review Representation for Tunedintokyo
Tunedintokyo Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Tunedintokyo Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 24 Feb 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 4.2 3.9 5 4 4.1
Dec 2022 1.7 5 5 5 5 5
Jan 2023 5 5 3.1 2 2.6 3
Feb 2023 1 4.1 5 1 5 5
Mar 2023 1 5 5 5 5 5
Line Chart for Rating of peer stores

tunedintokyo.com

pureformulas.com

jomashop.com

amiclubwear.com

pharmapacks.com

eneba.com

Detailed Tunedintokyo Review by

Introduction

Tuned in Tokyo is an online retailer that focuses on car culture and streetwear fashion. The brand's website features a variety of trendy clothing, accessories, and car parts inspired by Tokyo street style. Founded in 2017, Tuned in Tokyo has gained popularity among car enthusiasts and urban fashion lovers, with a large and dedicated following on social media.

Pros and Cons

Pros:
  • Tuned in Tokyo offers a unique selection of streetwear fashion and car parts that cater to a specific niche market.
  • The brand has a strong social media presence, with active engagement and a large following on Instagram.
  • The website has a modern and clean design, with easy navigation and a responsive layout.
Cons:
  • Pricing may be considered slightly higher than some competitors.
  • A limited selection of products, with some items frequently out of stock or discontinued.
  • The brand's focus on a specific niche market may not appeal to a broader audience.

User Experience

Tuned in Tokyo's website provides a user-friendly experience, with clear navigation and detailed product descriptions. The website features high-quality product images and an easy-to-use shopping cart system. Customers can also create an account, save items for later, and track their orders. The brand's social media presence also enhances the user experience, with regular updates, giveaways, and customer engagement.

Pricing and Value for Money

Tuned in Tokyo's pricing is slightly higher than some competitors, but the products' quality and uniqueness justify the cost. The website occasionally offers promotions and discounts, including "buy one, get one free" deals and holiday sales. The brand also provides free shipping on orders over $75, making it a cost-effective option for customers seeking niche-specific products.

Alternatives

Competitors of Tuned in Tokyo include other streetwear and car-part retailers such as Hoonigan, Speedhunters, and Autofashion USA. However, Tuned in Tokyo stands out among these competitors for its unique focus on Tokyo street style and car culture.

Customer Service

Tuned in Tokyo provides excellent customer service, with a responsive support team available through email and social media. The brand also offers a 30-day return policy, allowing customers to process exchanges or refunds with ease. Tuned in Tokyo's website features an FAQ section, which answers common questions related to orders, payment, and shipping.

Product Quality and Selection

Tuned in Tokyo's products are of high quality, with a focus on unique designs and attention to detail. The brand's selection of streetwear and car parts is limited but offers a unique range of products that cater to a specific niche market. The brand frequently collaborates with other streetwear brands to offer exclusive collections.

Website Usability

Tuned in Tokyo's website is easy to navigate, with a minimalistic and responsive design. The website features a prominent search bar, which allows customers to search for specific products quickly. The easy-to-use shopping cart system and the ability to create an account or checkout as a guest enhances the website's usability.

Returns and Exchanges

Tuned in Tokyo offers a 30-day return policy, allowing customers to process returns or exchanges with ease. The brand encourages customers to contact support before returning items, ensuring a hassle-free process. Customers can initiate returns or exchanges through the website or by contacting customer support.

Promotions and Discounts

Tuned in Tokyo occasionally offers promotions and discounts, including "buy one, get one free" deals and holiday sales. The brand also provides free shipping on orders over $75. Customers can stay updated on promotions by following Tuned in Tokyo's social media pages or signing up for the brand's newsletter.

Reputation

Tuned in Tokyo has a positive reputation among car enthusiasts and streetwear fashion lovers. The brand's unique selection of products and attention to detail has gained popularity among its target audience. Tuned in Tokyo's social media presence also enhances the brand's reputation, with regular updates, giveaways, and customer engagement.

Payment Options

Tuned in Tokyo accepts major credit/debit cards, PayPal, and Stripe as payment options. The website features a secure checkout system, ensuring that customers' payment information is protected.

Loyalty Programs

Tuned in Tokyo does not offer a loyalty program at the moment, but the brand occasionally provides discounts or exclusive products to its loyal customers.

Customer Reviews

Tuned in Tokyo's website features customer reviews, allowing potential customers to view others' feedback before purchasing items. The brand's social media pages also showcase customer images and testimonials, further enhancing the brand's reputation and helping customers make informed purchases.

Community Involvement

Tuned in Tokyo regularly collaborates with influencers, car clubs, and streetwear brands to promote its products and engage with its target audience. The brand also sponsors events and car shows, further integrating itself into the car culture community.

Shipping and Costs

Tuned in Tokyo ships internationally and offers free shipping on orders over $75. The brand processes orders within 2-3 business days and provides a tracking number for all shipments. The website also features information on shipping rates and times for customers to review before purchasing. In conclusion, Tuned in Tokyo offers unique niche-specific products for car enthusiasts and streetwear fashion lovers. The website provides a user-friendly experience, and customer service is exceptional with a hassle-free returns policy. Although pricing may be slightly higher than some competitors, the products' quality and uniqueness justify the cost. Tuned in Tokyo's focus on engaging with its target audience and providing unique products has gained the brand a positive reputation among car enthusiasts and streetwear fashion lovers worldwide.

Tunedintokyo Recent User Reviews

User Rating

👤

Reviewer Name: Justin Kelsey

Review Submission Date: 2023-02-01

Review Title: Been waiting over a month now on my…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Been waiting over a month now on my mystery box. Keep getting told “early next week” “shipment delay really set us back” started off as “3-4 week delay” that came and went weeks ago. What’s crazy is they keep coming out with “new” mystery box’s but can’t even fulfill orders xD would not recommend.

👤

Reviewer Name: Christian Mendosa

Review Submission Date: 2023-01-17

Review Title: Item not shipped
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Item not shipped. No communication from customer service

👤

Reviewer Name: Brad Leverrett

Review Submission Date: 2022-12-28

Review Title: This company intentionally misleads…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: This company intentionally misleads customers. My son wanted there "Holiday Bundle", which I ordered over 20 days ago. Christmas has now come and gone, with NO update on my order.Meanwhile they still have the product on the saying with the claim of shipping it in 3-4 days.

👤

Reviewer Name: Alexis Howard

Review Submission Date: 2022-11-15

Review Title: Trash Company.
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I ordered a month ago and the package hasn't even been shipped out yet. Customer service is dancing around not wanting to give me a refund. Its sad because I love their products but they can't seem to function like an actual company. I was told 5-7 business days. Then told to wait another week at least three times now. DONT BUY FROM THEM.

👤

Reviewer Name: E F

Review Submission Date: 2022-11-02

Review Title: Believe the bad reviews
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Believe the bad reviews. Customer service is awful, and don't forget a NO REFUND POLICY. I tried to request a refund *before my item had shipped*, and since customer service took a long time to respond, the item was being shipped after they responded, leading them to not grant a refund. Extremely annoying, do not buy.

👤

Reviewer Name: Jason

Review Submission Date: 2022-10-23

Review Title: Bought hoodies, severely disappointed
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Bought two of the anime/JDM hoodies from the website. Pictures compared to the final product is definitely not what I expected. The printing of the image has to be one of the worse I’ve seen in years, looks like it was barely printed and faded out in the process. Can’t believe they would send products like this not be ashamed of it. Tried to return but would not let me since of their policy. Never will support this business again. Wouldn’t recommend anyone to support their business

👤

Reviewer Name: Elizabeth Quinn

Review Submission Date: 2022-09-09

Review Title: I see a lot of negative reviews and I…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I see a lot of negative reviews and I am honestly shocked. I ordered from them for the first time a couple of weeks ago. The shipping and delivery was super fast and everything looked amazing. The hoodie I ordered ran small (size up!), but they quickly fixed the issue for me. Their customer service is quick to respond, super friendly and professional all around. I would 100% recommend this company and look forward to purchasing more of their clothing in the near future!

👤

Reviewer Name: alex silvestri

Review Submission Date: 2022-09-07

Review Title: Poor quality and Poor Experience
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I ordered a Yugioh sweater that was quite expensive, the feeling of the sweater is very uncomfortable and cheap feeling. Within 2 washes and wears there is already a tear in the pouch pocket. When I reached out to the seller to complain their response was that the crap material is due to the dye process and the best they can do is offer 10% off on another product that is not yugioh related and would not exchange it for a different better feeling product because its been washed. Very expensive sweater for poor quality and poor customer experience.

👤

Reviewer Name: Edward

Review Submission Date: 2022-06-15

Review Title: ordered 3 boxes and received the same…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: ordered 3 boxes and received the same shirt x9, long sleeve x3 and hoodie x3 and their response was ridiculous at best, dont order this crap, i should've taken the hint when I couldn't find a phone number and all they told me was that the tshirts in the box was everything they had available, go to HARDTUNED they have a phone number for customer service

👤

Reviewer Name: santiago piñeros garcia

Review Submission Date: 2022-05-15

Review Title: I received a suitcase
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I received a suitcase, I like its material and how innovative it is.