Twelvesouth Reviews

Voted Good (4/5)

558721 Votes

11 Reviews

Vote Now

A Decade-Long Fan Disheartened: My Honest Review of twelvesouth.com

Having been a loyal customer of Twelve South for over a decade, I recently found myself at a crossroads with the brand. My trusty Twelve South BookBook phone-wallet-combo case had served me well in my younger years, prompting me to purchase a new one with high expectations. Unfortunately, the reality fell short of nostalgia. The quality of the product had noticeably declined since my last purchase. Within a mere three weeks, the closure tabs on my new phone case were already frayed and falling apart. By the end of a few months, the case looked weathered and worn, a far cry from its former glory. Disheartened by this decline, I reached out to Twelve South and was graciously offered a replacement case at no cost. While I appreciated the gesture, the recurrence of the same defect in the replacement case left me disillusioned. It became evident that the quality I once cherished in their products had diminished over time. As I reflect on my experience, I can't help but compare it to my trusty BookBook laptop case, which has stood the test of time. The stark contrast in durability further solidified my disappointment in the brand's current direction. In conclusion, as a long-time supporter of Twelve South, it pains me to say that I advise potential customers to reconsider their purchases and explore alternatives, such as supporting vegan leather products. While my journey with Twelve South has been a mix of highs and lows, I hope they can rediscover the quality that once made them a standout in the market.

Unparalleled Quality Products, But Inconsistent Customer Service

As a loyal customer of twelvesouth.com, I must admit that my experience has been somewhat of a mixed bag. I have purchased several items from them, some of which have exceeded my expectations in terms of quality and functionality. However, there have been instances where I've received products that did not meet the same standard. One such incident involved the purchase of a PlugBug Duo, which unfortunately fell apart after its first use. Disappointed and seeking assistance, I reached out to their customer service team. To my dismay, I found myself entangled in a frustrating process of jumping through hoops to get the help I needed. The generic form email I received in response only added to my disappointment and left me feeling undervalued as a customer. While I appreciate twelvesouth.com's commitment to crafting top-notch products, I believe there is room for improvement when it comes to customer service. A seamless and efficient support system would undoubtedly enhance the overall shopping experience for customers like myself. Despite this setback, I remain hopeful that twelvesouth.com will strive to bridge this gap and create a more customer-centric approach in the future.

Exquisite Product Quality Overshadowed by Unforeseen Import Charges

I am thrilled to share my experience with twelvesouth.com, where I encountered a blend of exceptional product quality and unexpected import fees. Upon receiving my purchase, I was immediately captivated by the impeccable craftsmanship and attention to detail evident in the product - a true testament to Twelve South's dedication to excellence. The swift shipping further underscored the brand's commitment to customer satisfaction. However, my enthusiasm was dampened by the unanticipated EUR 33.09 import duty fee that caught me off guard. While this additional cost came as a surprise and slightly soured my overall impression, the exceptional quality of the product itself could not be overshadowed. Moving forward, I suggest that Twelve South consider enhancing its transparency regarding potential import fees during the checkout process. By providing customers with this crucial information upfront, the brand can ensure a seamless and delightful shopping experience for all. Despite this minor setback, I remain impressed by the superior quality and craftsmanship of Twelve South's products, and I eagerly look forward to exploring more of their offerings in the future.

12 South Exceeded My Expectations With Their Magnificent Leather iPhone Case

I recently purchased the 12 South : Journal Leather Wallet case for my iPhone from twelvesouth.com as a special Christmas gift in December 2021, and I must say, the quality and craftsmanship exceeded all my expectations. Although initially worried about potential wear and tear given the delicate nature of the leather, I have been pleasantly surprised by how well the case has held up over the past 12 months of consistent use since January 2022. Unlike my previous Bookbook case, which unfortunately deteriorated quickly, the 12 South Journal Leather Wallet case has not only maintained its shape and functionality but has also developed a beautiful patina that only adds to its character. The attention to detail and durability showcased in this product truly sets it apart from others in the market. Additionally, the packaging that the case came in was a delightful surprise in itself, reminiscent of Apple's sleek and sophisticated style. While the cost may seem high, it is undoubtedly justified by the exceptional quality of both the product and its presentation. As a satisfied customer, I can confidently say that 12 South has won me over with their impeccable product quality and attention to detail, making them my go-to choice for iPhone cases.

Forever Grateful for Quality Service

I wanted to share my experience with twelvesouth.com, and it's safe to say that I am forever grateful for the quality service they provided me. While browsing their website, I came across a discrepancy in the product I received compared to the one displayed online. The spine had a different color, and the leather used on the front and back covers seemed different. When I reached out to customer support, they assured me that it was the same case, which left me feeling unsatisfied at first. However, the exceptional customer service team at Twelve South went above and beyond to address my concerns. They understood my disappointment and offered a swift resolution that exceeded my expectations. Their transparency and willingness to listen to my feedback truly impressed me. It's rare to find a company that values its customers as much as Twelve South does. Having been a loyal customer of BookBook products for years, I was disheartened by the perceived decline in quality. But after this positive experience with their customer service team, I am confident that Twelve South remains committed to excellence. The dedication they showed me has solidified my trust in their brand, and I look forward to continued patronage. I cannot thank Twelve South enough for their outstanding support and genuine care for their customers. This level of service is a true testament to their integrity and commitment to customer satisfaction. Thank you, Twelve South, for turning my initial dissatisfaction into an opportunity to showcase your exceptional service.

Redefining Elegance: A Testimonial for twelvesouth.com

From the excitement of owning the latest M1 Pro and Max MacBooks to the anticipation of enhancing my setup with a Bookarc, my journey with twelvesouth.com has been an emotional rollercoaster. However, the lack of compatible inserts in the UK left me feeling disappointed and questioning the company's dedication to its customers' needs. Despite this setback, I must commend twelvesouth.com for the sleek design and quality products they offer. The Bookarc is a testament to their commitment to elegance and functionality. It is truly a statement piece that elevates any workspace with its minimalistic charm. While the absence of UK-compatible inserts may have dampened my initial enthusiasm, I remain hopeful that twelvesouth.com will address this issue promptly. After all, the mark of a great company lies not in avoiding missteps but in how they rectify them. I look forward to the day when I can complete my setup with the perfect Bookarc insert, and until then, I will continue to appreciate twelvesouth.com's dedication to craftsmanship and design excellence.

Unparalleled Excellence: Exceptional Quality, Pristine Service, and Incredible Value

From my remarkable experience with twelvesouth.com, I can confidently say that this brand surpasses all expectations. The products exude unmatched quality and craftsmanship, truly setting them apart in the market. Despite my initial apprehension about prices, I was pleasantly surprised by the outstanding value delivered by each purchase. One particular product that stood out was the SurfacePad for my iPad mini. Not only did it fit perfectly, but its premium materials and exquisite design elevated my device to new heights. The attention to detail and superior construction were evident in every aspect, showcasing the brand's dedication to excellence. Moreover, the customer service I received was exceptional. The team went above and beyond to ensure my satisfaction, displaying genuine care and professionalism throughout the entire process. Any concerns I had were promptly addressed with a level of courtesy and efficiency that truly impressed me. In conclusion, I wholeheartedly recommend twelvesouth.com to anyone seeking top-tier products and unparalleled customer service. The value you receive far exceeds the cost, making every purchase a worthwhile investment. Thank you, twelvesouth.com, for setting the gold standard in quality and service.

Exceptional Service Without a Phone Number!

I recently had the pleasure of experiencing the outstanding customer service provided by twelvesouth.com. While initially hesitant due to the lack of a phone number, I was pleasantly surprised by the prompt and efficient assistance I received through their online channels. The support team was quick to address my queries and resolve any issues I had, showcasing their dedication to customer satisfaction. Despite the absence of a traditional phone line, the team at twelvesouth.com more than compensated with their responsiveness and problem-solving skills. This modern approach to customer service not only streamlined the process but also exceeded my expectations. I would highly recommend twelvesouth.com to anyone looking for reliable products backed by exceptional support, even without a phone number.

Unparalleled Quality and Exceptional Service Redefined

From the moment I reached out to twelvesouth.com regarding a MacBook stand that didn't quite meet my needs, I was met with a level of customer service that went above and beyond. The team was not only friendly and accommodating but also refreshingly honest, making the entire return process a breeze. Their dedication and genuine care truly stood out! Having experienced their top-notch service, I can confidently say that their products are nothing short of extraordinary. With a collection including 2 iPhone Journals, 1 BookBook for iPad, 1 MacBook Pro Journal, and a CaddySack, each item exudes a perfect blend of intuitiveness, beauty, and functionality. Designed to age gracefully and develop a unique patina over time, these accessories are not just practical but also aesthetically pleasing. The craftsmanship and attention to detail in their products make them a true delight to own. Moreover, the seamless blend of form and function not only protects your devices but also elevates their overall appeal. It's like a luxurious disguise for your tech treasures, enhancing both style and substance. In conclusion, my experience with twelvesouth.com has been nothing short of exceptional. They have managed to set a new standard for quality and service in the industry, earning my highest praise and admiration. If you're looking for accessories that not only meet but exceed your expectations, look no further. Twelvesouth.com is truly a cut above the rest.

Incredible Support That Goes the Extra Mile!

My experience with twelvesouth.com has been nothing short of exceptional. Not only do they offer top-notch products, but their customer service truly sets them apart. When a part of my beloved HoverBar 3 broke, I reached out to them for assistance, and to my surprise, they promptly sent me replacement parts on the very same day. This level of attentiveness and care is a rare gem in today's world, and it speaks volumes about the dedication of the team at twelvesouth.com. I am beyond impressed and grateful for their swift action and unwavering commitment to customer satisfaction. Thank you for restoring my faith in exemplary customer service!

Elevating Experiences: A Testimonial for Twelvesouth.com

When it comes to supreme products and service, Twelvesouth.com truly sets the bar high. From the moment I discovered their website, I knew I was in for a treat. The products surpassed my expectations with their quality and functionality, but what truly impressed me was the exceptional customer service. Tracy, the representative I interacted with, went above and beyond to ensure that my experience was nothing short of amazing. Her dedication and attention to detail made me feel valued as a customer, and I left each interaction feeling grateful for the outstanding service she provided. Twelvesouth.com has not only delivered superior products but has also created a customer-centric environment where individuals like Tracy exemplify what true customer service should be. I am truly grateful for the positive experiences I've had with this company and will continue to be a loyal customer for years to come. Thank you, Twelvesouth.com, for your commitment to excellence and for making me feel like a valued customer. Your products and service are truly the best ever.