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Introduction is an Indian online food delivery platform that provides its customers with a unique dining experience by delivering freshly prepared meals right to their doorstep. The company was founded in 2015 in Gurgaon and has since expanded to various cities across India, including Delhi, Mumbai, Bangalore, and Chennai. Twigly aims to revolutionize the way people eat by offering healthy, delicious, and affordable meals that are delivered within 30-45 minutes of ordering.

Pros and Cons

Pros: - Twigly offers a wide variety of vegetarian and non-vegetarian options for its customers. - The company uses fresh and high-quality ingredients to prepare its meals. - Twigly's delivery system is fast and efficient, with most orders delivered within 30-45 minutes. - The website is easy to navigate and has a clean and user-friendly interface. - Twigly offers various promotions and discounts to its customers. Cons: - Twigly's services are currently only available in select cities in India. - The company does not offer 24/7 customer support.

User Experience

Twigly's website is designed to offer a seamless and pleasant user experience. The website's clean and user-friendly interface makes it easy for customers to place orders, browse menu options, and apply promo codes to their orders. Twigly also offers a mobile app for customers who prefer to order on the go. The app is available on both Google Play and the App Store.

Pricing and Value for Money

Twigly's pricing is reasonable and competitive with other food delivery services in India. Customers can choose from a range of meal options that are priced between Rs. 150 to Rs. 400. The company also offers various promotions and discounts to its customers, making it an affordable option for those on a budget.


Some popular alternatives to Twigly in India include Swiggy, Zomato, and Uber Eats. These platforms offer similar services and have a wider reach compared to Twigly.

Customer Service

Twigly's customer service team is responsive and helpful. Customers can reach out to the company via email or phone if they have any concerns or questions regarding their order. Twigly also offers a comprehensive FAQ section on its website that answers common questions related to the company's menu, delivery, and payment options.

Product Quality and Selection

Twigly's menu features a diverse range of meal options that are prepared using fresh and high-quality ingredients. The company offers both vegetarian and non-vegetarian options, making it an ideal choice for customers with different dietary preferences. Customers can choose from a range of salads, sandwiches, wraps, and main course options. Twigly also offers a selection of desserts and beverages to complete the meal.

Website Usability

Twigly's website is easy to navigate and offers a user-friendly interface. Customers can browse menu options, place orders, and apply promo codes with ease. The company's website is also responsive and can be accessed via desktop and mobile devices.

Returns and Exchanges

Twigly does not offer returns or exchanges for its products. However, if there are any issues with the order, customers can contact the customer service team for assistance.

Promotions and Discounts

Twigly offers various promotions and discounts to its customers. Customers can apply promo codes during the checkout process to avail of these offers. The company also offers loyalty programs, where customers can earn rewards and discounts on future orders.


Twigly has built a positive reputation in India for its high-quality meals and fast delivery system. The company has received positive reviews from customers on various online platforms, including social media and food review websites.

Payment Options

Twigly offers various payment options to its customers, including credit/debit cards, net banking, and cash on delivery. The company also accepts payment via popular mobile wallets such as Paytm and Mobikwik.

Loyalty Programs

Twigly offers a loyalty program called "Twigly Rewards," where customers can earn points for every order they place. These points can be redeemed for discounts on future orders.

Customer Reviews

Twigly has received positive reviews from customers for its high-quality meals, efficient delivery system, and user-friendly website. Customers have also appreciated the company's promotions and discounts.

Community Involvement

Twigly has been involved in various community initiatives, including feeding underprivileged sections of society during the COVID-19 pandemic. The company has also collaborated with local NGOs to support various social causes.

Shipping and Costs

Twigly offers free shipping for orders above Rs. 250. For orders below Rs. 250, a nominal delivery fee is charged. The company's delivery system is fast and efficient, with most orders delivered within 30-45 minutes.


Twigly is a reliable and affordable option for customers looking for healthy and delicious meal choices in select cities in India. With its fast delivery system and high-quality meals, the company has built a positive reputation among its customers. Twigly's loyalty program and promotions make it an attractive option for customers who want to get value for their money. Overall, Twigly is a great choice for those looking for an easy and enjoyable dining experience right from the comfort of their own home.

Aisha Bachlani Senior News Reporter

Hi, I'm Aisha Bachlani, and I'm a news reporter with Askmeoffers. I've been working in this field for over nine years, and during that time, I've gained valuable experience and knowledge that I'm excited...