Twillory Reviews

Voted Poor (3/5)

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Twilory Delivers Disappointing Customer Experience with Free Returns Policy

As a loyal customer of Twilory, I was initially drawn to their promise of free returns within 30 days. However, my recent experience has left me feeling disheartened and undervalued. When I attempted to return an ill-fitting item, I was startled to be informed of a $15 return fee. This unexpected charge contradicted the website's guarantee and left me questioning the company's commitment to customer satisfaction. What's more, the disappointing quality of the product further soured my experience. The zipper on a pair of pants malfunctioned on the very first day of wear, raising concerns about the overall craftsmanship of the brand. Despite my initial enthusiasm for Twilory, these issues have sadly diminished my confidence in the brand's integrity and dedication to its customers. I sincerely hope that Twilory reconsiders its approach to customer service and product quality, as I believe in the brand's potential to exceed expectations and foster genuine customer loyalty.

Web site says free returns inside 30 days…

My assessment for twillory.com Web site says free returns inside 30 days and when i attempted to return an merchandise that was too cosy, i used to be instructed it'd value $15...it is a disgrace they'd not need to waive this to maintain a buyer comfortable however apparantly the corporate does not care about buyer happiness. Moreover, the zipper on one of many pants broke on the primary day so high quality wasn't nice.

Customer Service

When I first discovered Twillory, I was excited to find a clothing company that provided high-quality, stylish options. After making several purchases and being impressed with the clothes, I encountered an issue that led me to evaluate their customer service. Despite my positive experiences with their products, I faced a situation where I needed to return an order and inquire about a partial order. This is when I discovered that email notifications seemed to have vanished, leaving me with no clear way to track my inquiries. Frustrated, I reached out to their 'Help' email address but was met with silence for two whole weeks. As an avid shopper, I value customer service just as much as the products themselves. The lack of response and support left me feeling disappointed and hesitant to recommend Twillory to others. I hope that Twillory takes this feedback seriously and addresses their customer service issues, as their clothing truly is top-notch. In the meantime, however, I find it difficult to overlook the importance of reliable and responsive customer support when considering where to make my future purchases.

Buyer Service

My evaluation for twillory.com I've made a number of purchases with Twillory however solely just lately wanted to return on order and inquire a couple of partial order. Electronic mail notifications have fully disappeared and the one approach to contact the corporate is their 'Assist' e-mail deal with which has gone and not using a response for 2 weeks. The garments are nice however I can not advocate with this degree of customer support.

Horrible customer service and snail…

A Tale of Frustration and Disappointment with Twillory When I stumbled upon Twillory, I was enticed by the promise of premium-quality apparel and a seamless shopping experience. Excitedly, I placed my order, eagerly anticipating the arrival of my meticulously chosen items. Little did I know, this initial excitement would soon be overshadowed by exasperation and dissatisfaction. Let's start with the customer service, or should I say, the lack thereof. Upon encountering an issue with my order, I reached out to Twillory's customer service team, hoping for a prompt and effective resolution. To my dismay, I was met with a disheartening ghost town of unresponsiveness. The anticipation of receiving assistance slowly transmuted into frustration as my inquiries seemed to vanish into the void, unanswered and unacknowledged. However, the ordeal did not conclude there. The fulfillment process, which should have been a smooth and expedient affair, unraveled at a snail's pace. Days turned into weeks, and I found myself immersed in a disheartening limbo, eagerly awaiting any sign of progress regarding the dispatch and delivery of my order. The disconcerting silence further compounded my unease, leaving me in a state of exasperated uncertainty. Furthermore, the crucial aspect of communication was alarmingly deficient. A fundamental cornerstone of any reputable business, effective communication was conspicuously absent in my interactions with Twillory. The absence of proactive updates and transparent dialogue only added to my mounting disillusionment with the entire experience. In light of these disheartening encounters, I am compelled to caution potential patrons against treading the same disheartening path. While my personal experience may serve as a cautionary tale, it is essential to acknowledge that individual encounters may diverge. However, based on the tribulations I endured, I am resolute in my decision to refrain from further patronage of Twillory. Ultimately, my harrowing journey with Twillory has solidified my resolve: a propensity to seek solace elsewhere, unwilling to squander my resources and, most importantly, my time on an establishment that falls grievously short in terms of customer service, fulfillment processing, and communication. In conclusion, I fervently hope that this testimonial serves as a beacon of insight for prospective patrons, guiding them with an unfiltered account of my disillusioning odyssey. As for me, I now embark on a quest to unearth a merchant that not only boasts exceptional products but also champions customer satisfaction with unwavering ardor. Twillory, regrettably, has faltered in this endeavor, resulting in the forfeiture of my trust and loyalty.

Exceptional Quality, Unrivaled Comfort, Customer for Life!

As a loyal customer of Twillory, I cannot praise their exceptional quality and comfort enough. The fabric feels like a dream against my skin, and the fit is impeccable. The customer service I received exceeded my expectations with speedy responses and genuine care for my satisfaction. Although some may have had a different experience, I have always found their fulfillment process efficient and order delivery prompt. Twillory has truly won me over, and I am proud to be a customer for life.

Clearly Disorganized, understaffed

Twillory.com: A Lesson in Patience and Disorganization Allow me to share my recent experience with Twillory.com, as it has certainly been an eye-opening lesson in customer service and organizational efficiency. After making a substantial purchase of $400, I found myself inundated with an excessive number of marketing emails, yet sorely lacking in the basic customer support as promised. It all started when my simple four-piece order was not fulfilled by the promised ship date, leaving me in the dark and frustrated. I had to take the initiative to chase them for any semblance of an update. It was only after persistent efforts on my part that I finally received a response, which was rather lackluster considering the circumstances. Despite bombarding me with marketing emails, their customer service was notably scarce and inefficient. Upon finally being able to communicate with someone from their team, I was informed that it would be a further 48 business hours before they could even determine the reason behind the delay in shipping my order. This unnecessary waiting game and lack of urgency were completely disheartening. After a week of enduring this ordeal, I made the decision to request a cancellation of my order. Astonishingly, even this simple task seemed to be an arduous process for them. It took an additional two business days for them to ascertain the location of the product in their warehouse, which highlighted a sheer lack of organization and operational transparency. To my surprise, it became evident that my order had been sitting with DHL since the day I first contacted Twillory.com for an update. This revelation only added to my growing dissatisfaction with their inefficiency and disregard for timely communication. In comparison to my experiences with numerous other online clothing companies, Twillory's customer service fell drastically short. It was disconcerting to witness their attempts to shift blame onto customers, citing a surge in email traffic as the rationale for their glaring inefficiencies. In retrospect, my interaction with Twillory.com has been a stark reminder of the significance of effective customer service and organizational competence. It is disappointing that a company of such repute could falter so greatly in these fundamental aspects of business. I sincerely hope that they take this feedback constructively and strive to improve their customer interactions and operational proficiency in the future.

A Diamond in the Rough: A Personal Journey with Twillory

When I stumbled upon Twillory.com, I was instantly drawn to their sleek designs and promise of high-quality clothing. Excitedly placing a $400 order for a 4-piece set, my expectations were sky-high. However, what followed was a rollercoaster of emotions. As days passed, instead of shipment notifications, my inbox flooded with marketing emails, making me question if my order had fallen through the cracks. After a week of radio silence, I reached out for an update, only to be met with delays and excuses. The lack of communication and disorganization left me frustrated. It was disheartening to see my order status stuck in limbo while I received more promotional emails than actual customer service responses. The blame shifting onto customers for the delays felt like a punch in the gut. After multiple follow-ups, I decided to cancel my order, feeling defeated by the whole experience. It took days for them to realize that my order was languishing with DHL, adding insult to injury. In contrast to my initial excitement, the customer service journey felt like a test of patience. The slow responses and finger-pointing left me questioning their commitment to customer satisfaction. While I appreciated the eventual resolution, the overall experience left much to be desired. While Twillory may have its flaws, hidden beneath the surface is the potential for brilliance. With some refinements in their operational efficiency and customer service responsiveness, they could truly shine in the online fashion world. My journey with Twillory may have been rocky, but I hold onto hope that they will polish their rough edges and emerge as a gem in the industry.

No chemicals

Experiencing a chronic rash can be a frustrating and uncomfortable ordeal, especially when it's triggered by something as common as wearing a shirt. That's why I was thrilled to discover Twillory, a game-changer in the world of non-iron shirts. After struggling with discomfort and irritation from formaldehyde-treated shirts, I stumbled upon Twillory and was instantly intrigued by their approach. One of the most compelling aspects for me was their commitment to avoiding harmful chemicals like formaldehyde in their products. It was such a relief to find a brand that values both quality and health. What truly sets Twillory apart is their innovative non-iron technology. Even though I'm not entirely sure what they use instead of harsh chemicals, the non-iron effect is just as impressive – if not more so – and the best part is, I no longer experience any adverse reactions. It's a testament to their dedication to creating clothing that not only looks and feels great but also prioritizes the well-being of their customers. The freedom to wear stylish, professional attire without the fear of discomfort or skin irritation has been truly liberating. Twillory has not only solved a practical issue for me but has also restored my confidence in wearing dress shirts. My experience with Twillory has been so positive that I can confidently say that I'll be returning to explore more of their offerings. With their non-iron shirts, not only do I look sharp, but I also feel comfortable and at ease – something I never thought possible. Twillory has undoubtedly won me over, and I am excited to continue supporting a brand that goes above and beyond to prioritize their customers' well-being.

Gentle on Skin, Big on Comfort

After struggling with rashes from formaldehyde-treated shirts, discovering Twillory was a game-changer for me. Their non-iron shirts are not only hassle-free but also gentle on my sensitive skin. I was relieved to find out that Twillory steers clear of chemicals, ensuring that wearing their shirts is a comfortable experience without any adverse reactions. The non-iron effect is just as impressive, if not better, than other brands I've tried. I couldn't be happier with the quality and care put into their products. Twillory has earned my loyalty, and I can't wait to explore more of their collection!