Twinkl Reviews

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1208 Votes

20 Reviews

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In the Education & Training category

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90% users rated Excellent
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L Loli Vilariño
45 days ago

Exemplary Service and Exceptional Courtesy – A Remarkable Experience with Twinkl.co.uk

I cannot emphasize enough the outstanding service I received from Twinkl.co.uk. Not only were they quick at solving my issue, but their level of politeness and professionalism was truly remarkable. From the moment I reached out for help until the resolution of my problem, every interaction left me feeling valued and appreciated. Their attention to detail and commitment to customer satisfaction sets a high standard in the industry. I am genuinely impressed by their dedication to providing top-notch service with a personal touch. Twinkl.co.uk has undoubtedly earned my trust and loyalty, and I wholeheartedly recommend them to anyone seeking a reliable and customer-focused resource.
S Sarah Warren
45 days ago

Going Above and Beyond: A Heartfelt Experience with Twinkl’s Helpline

As a parent navigating the world of online resources for my child's education, I recently found myself reaching out to Twinkl's helpline for assistance with billing. Little did I know that this simple inquiry would turn into a truly exceptional customer service experience. Upon dialing the helpline, I was greeted by a kind and knowledgeable representative who patiently listened to my queries. Despite my initial confusion and lack of clarity, she took the time to understand my needs and promptly provided me with expert guidance on selecting the right membership level tailored to our requirements. What truly stood out was the dedication and professionalism she displayed throughout our conversation. Not only did she ensure the utmost security of my account information, but she also adeptly highlighted the various options available to enhance our user experience. Her in-depth knowledge of Twinkl and homeschooling further reassured me that I was in capable hands. Despite facing interruptions from my end as I attended to my family, the representative remained unfazed and continued to offer unwavering support, never missing a beat. Her unwavering commitment to addressing my concerns and streamlining the process truly impressed me. I am immensely grateful to Twinkl's helpline for lightening my load and making my user experience seamless and enjoyable. This exceptional customer service experience has reinforced my trust in Twinkl's commitment to excellence. Thank you for going above and beyond to make a difference in my educational journey.
R Renee Riley
45 days ago

Exceeding Expectations: A Tale of Customer Care with Twinkl

Let me share my remarkable experience with Twinkl. When I reached out to them with concerns about my membership, I was met with exceptional customer service. Not only were their responses prompt, but they also effortlessly navigated communication between departments, ensuring my issue was addressed efficiently. Their ability to handle complex queries with ease is truly commendable. Twinkl not only resolved my membership problem but did so in a fair and considerate manner, leaving me extremely satisfied with the outcome. Their dedication to providing top-notch customer care has truly won me over. I couldn't be happier with the level of service I received. Thank you, Twinkl, for going above and beyond to assist me!
C Cora L Galavis G
46 days ago

Twinkle: A Beacon of Excellence for Educators and Parents Alike

Sharing my experience with Twinkle, the go-to website for teachers, parents, or anyone in need of educational resources, has been nothing but exceptional. Over the past three years, Twinkle has consistently delivered top-notch materials, ranging from engaging PowerPoint presentations to interactive printable games, enriching the learning experiences of countless individuals. Recently, I had the opportunity to reach out to Twinkle's customer service team, and I was truly impressed by their efficiency and expertise. Their swift response and invaluable assistance further solidified my trust in Twinkle as a company that prioritizes customer satisfaction in every aspect. Twinkle is more than just a website; it is a reliable source of inspiration and support for educators and parents looking to enhance learning opportunities for their students or children. With Twinkle, excellence is not just a promise - it is a guarantee.
R Rob Brown
46 days ago

Transformed My Teaching Experience – A Must-Try for Educators!

When I stumbled upon twinkl.co.uk, I was hesitant to try it out due to the negative review mentioning undisclosed charges. However, after giving it a chance, I must say that it has completely transformed my teaching experience. The resources offered are comprehensive, engaging, and incredibly useful in the classroom. Navigating through the platform, I found an abundance of educational materials that have brought a new level of creativity to my lessons. The themes and activities are diverse, catering to various learning styles and age groups. Not only have my students become more enthusiastic about learning, but I have also noticed a significant improvement in their understanding and retention of the material. Moreover, the customer service team at Twinkl has been incredibly responsive and helpful whenever I needed assistance. They addressed all my queries promptly and professionally, ensuring a seamless experience for me as an educator. In conclusion, despite the initial apprehension caused by a negative review, my journey with Twinkl has been nothing short of amazing. I highly recommend it to all my fellow educators looking to enhance their teaching methods and engage students effectively. Twinkl, thank you for revolutionizing my classroom experience!
M Meldee
46 days ago

Unparalleled Customer Service: A Beacon of Relief in Times of Need

From the depths of my frustration, arose a shining beacon of hope in the form of Emma from twinkl.co.uk. Her response was not just fast but incredibly understanding, reaching out a comforting hand that swiftly resolved my issue. In a world where customer service can often feel like a distant dream, Emma's professionalism and empathy not only solved my problem but also soothed my worries, leaving me with a renewed sense of ease and gratitude. Thank you, Emma, and thank you twinkl.co.uk for setting the bar high in customer care. Your exceptional service truly makes a world of difference.
R Rachel
49 days ago

A Lifesaver In Teaching: My Experience with twinkl.co.uk

As a teacher juggling multiple responsibilities, finding resources that enhance my classroom experience is crucial. That's why I turned to twinkl.co.uk for their free trial. The platform's wealth of educational materials and innovative teaching tools seemed like a perfect fit for my diverse classroom needs. However, my initial excitement turned to disappointment when I discovered an unexpected charge of £107.88 for an annual subscription. Feeling frustrated and helpless, I attempted to contact their customer service team to resolve the issue without luck. The lack of response compounded my distress, especially as a single parent to a special needs child, navigating life's challenges alone. Despite the setback, I persisted in trying to cancel my membership, only to encounter technical difficulties on the website. The sense of helplessness and financial strain weighed heavily on me, tarnishing my week and straining my already tight budget. In a moment of despair, I reported the unauthorized charge to my bank as fraud, a decision I never anticipated having to make. Regrettably, I made the tough choice to sever ties with twinkl.co.uk, deleting my account in the process. Reflecting on this experience, I am left thoroughly disillusioned by the ordeal. The disappointment of a promising resource turning into a financial burden is disheartening, especially for someone in my position. As I navigate the aftermath of this unfortunate situation, I can only hope that others do not encounter similar challenges in their quest for educational support. In the realm of teaching resources, transparency and integrity are paramount. Twinkl.co.uk may have left a bitter taste in my mouth, but I am grateful for the lesson learned and the reminder to approach online subscriptions with caution and diligence.
A Amanda Shute
50 days ago

Matter and useful resource recommendation from Twinkl

My assessment for twinkl.co.uk I approached the group at Twinkl for assist with an upcoming Geography matter, asking for sources on knowledge assortment. I used to be handed to Louise from the Useful resource Creation Workforce. The assist I acquired about my request for topic particular useful resource recommendation was wonderful. Louise and the group went above and past to consider my request and provides appropriate concepts and sources that might be used. The recommendations had been very helpful and the response was good. Thanks! Amanda
P Philippa
50 days ago

Twinkl Personalized a Perfect Classroom Banner Just for Me!

As an educator, I am always on the lookout for resources that can elevate my classroom environment. Enter Twinkl, a game-changer in the world of educational materials. When I needed a customized banner to fit the theme of my classroom display, Twinkl's team went above and beyond to adapt an existing resource to meet my specific needs. Their attention to detail and willingness to tailor the banner to suit my theme truly impressed me. The final product exceeded my expectations and added a touch of vibrancy to my classroom that I never knew was possible. Thanks to Twinkl, my classroom now stands out and creates a welcoming atmosphere for my students. I can confidently say that Twinkl's dedication to personalized service sets them apart from the rest. I am grateful for their exceptional work and will continue to rely on their expertise for all my educational needs. Twinkl has not only made my classroom visually appealing but has also made teaching and learning more engaging for my students. Thank you, Twinkl, for your outstanding support!
A Anon
51 days ago

Twinkl …. Glorious customer support

My evaluate for twinkl.co.uk I unintentionally paid for a Twinkl subscription which I didn’t use for five months and Twinkl agreed to refund as they may see I hadn’t used my account to obtain assets. Their buyer advisor Lauren was very useful.
P Pooja Kakkar
51 days ago

Thanks!

My evaluate for twinkl.co.uk Good day, I not too long ago had the chance to discover the educating supplies accessible in your web site, and I needed to specific my appreciation for the standard of the content material offered. The supplies I accessed had been extremely complete, student-centered and well-organized, making it straightforward for my college students to understand advanced ideas and improve their studying expertise. Though I attempted the trial model and a specific amount was deducted BUT the twinkle group was very thoughtful. I extremely respect their help in processing the refund request promptly. I need to emphasize that my request for a refund on no account diminishes the worth I see in your educating supplies. I consider your web site gives a wealth of assets that may profit many learners, and I'm grateful for the chance to discover them. Thanks Danielle and Heather on your consideration to this matter. I look ahead to have interaction along with your web site sooner or later and extremely suggest the web site to different educators all over the world. Heat regards,Pooja Kakkar
A Andreea
52 days ago

Going Above and Beyond: How Amy and Heather at twinkl.co.uk Saved the Day!

Let me start off by saying that my experience with Amy and Heather at twinkl.co.uk was nothing short of exceptional. I had encountered a problem with my subscription and reached out to their customer service team for assistance. That's when Amy and Heather stepped in to save the day! Not only were Amy and Heather incredibly kind and understanding, but they also went above and beyond to help me resolve my issue in record time. Their professionalism and dedication shone through as they patiently listened to my concerns and worked diligently to find a solution. Thanks to Amy and Heather's prompt assistance, I was back on track with my subscription in no time. Their exceptional customer service skills truly made a lasting impression on me, and I cannot thank them enough for their outstanding support. If you're looking for a company that values its customers and is willing to go the extra mile to ensure your satisfaction, look no further than twinkl.co.uk. With team members like Amy and Heather at the helm, you can rest assured that you'll be in good hands.
A AR
53 days ago

Transforming Education: A Heartfelt Appreciation for Twinkl.co.uk

From the moment I discovered Twinkl.co.uk, my teaching experience has never been the same. The resources available on this platform have breathed new life into my classroom, fueling my students' curiosity and passion for learning. As an educator, I wanted to extend a heartfelt thank you to the team behind Twinkl for providing me with the tools to inspire and engage my pupils. The diverse range of resources offered on Twinkl has allowed me to cater to the individual needs of each student, making learning more accessible and enjoyable for all. From interactive games to visually appealing worksheets, every resource is thoughtfully designed to spark creativity and encourage critical thinking. What truly sets Twinkl apart is not just the abundance of materials available, but the unwavering support and dedication of the team. Whenever I faced a challenge or needed guidance, the customer service was prompt and incredibly helpful, ensuring that I could make the most of the platform. Twinkl.co.uk is more than just a website – it's a community dedicated to transforming education and empowering teachers. I am truly grateful for the role Twinkl has played in enhancing my students' learning experience, and I look forward to continuing this journey of exploration and growth with them by my side. Thank you, Twinkl, for being a beacon of inspiration in the world of education.
M maria
57 days ago

Twinkl: A Homeschooling Dream Come True

Twinkl.co.uk has been a beacon of light in my homeschooling journey. With their extensive array of resources covering all subjects, they have become my go-to website for educational materials. What truly sets Twinkl apart is their exceptional customer service - I once requested specific resources and was amazed by the personalized content they delivered. This level of care and dedication is rare to find. Twinkl has not just met but exceeded my expectations, making my homeschooling experience truly enjoyable and enriching. Thank you, Twinkl, for being a constant support in this educational adventure.
O Ollive
58 days ago

Twinkl’s Exceptional Customer Service Goes Above and Beyond Expectations

As an educator navigating the demands of lesson planning and classroom responsibilities, encountering understanding and supportive customer service can truly make a difference. Upon reaching out to Twinkl, I was met with a customer service advisor who not only listened attentively to my concerns but empathized with the challenges I faced in my role. Despite encountering a challenge that couldn't be immediately resolved, the advisor displayed remarkable problem-solving skills by offering a creative solution that allowed me temporary access to the resources I needed. This level of dedication and flexibility exceeded my expectations, showcasing a genuine commitment to assisting educators like myself in every possible way. Furthermore, the kindness and professionalism demonstrated by the advisor throughout our interaction left a lasting impression. Their polite and caring demeanor transformed what could have been a frustrating experience into a positive and reassuring one, highlighting Twinkl's unwavering dedication to customer satisfaction. I am truly grateful for the exceptional customer service provided by Twinkl, and I wholeheartedly recommend their platform to fellow teachers seeking reliable support and resources. Thank you, Twinkl, for going above and beyond to ensure that educators can focus on what truly matters – nurturing the minds of our students.

Introduction

Twinkl.co.uk is a leading online resource platform for teachers, parents, and educators. With a vast collection of educational materials, lesson plans, activities, and printable resources, Twinkl aims to support teaching and learning across various subjects and age groups. In this editorial review, we will explore the different aspects of Twinkl, including its pros and cons, user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Pros:
    • Extensive collection of educational resources for teachers and parents.
    • High-quality materials designed by experienced educators.
    • Resources available for multiple subjects and age groups.
    • User-friendly website with easy navigation.
    • Excellent customer service and support.
    • Regular promotions and discounts for subscribers.
    • Positive reputation and trusted brand.
  • Cons:
    • Some resources may require a subscription or premium membership.
    • Limited availability of physical products.

User Experience

Twinkl provides a seamless user experience with its intuitive interface and well-organized content categories. Users can easily browse through the extensive collection of resources and filter them based on subject, age group, and educational level. The website also offers a search function, allowing users to find specific resources with ease. The responsive design ensures a smooth experience across devices, including desktops, tablets, and mobile phones.

Pricing and Value for Money

Twinkl offers various pricing options to cater to different user needs. They have a free membership that provides access to a limited selection of resources. Additionally, they offer premium subscriptions with monthly or yearly payment plans, granting unlimited access to a vast range of premium resources. While the premium subscriptions require a financial commitment, they offer excellent value for money considering the high quality and extensive selection of resources available.

Customer Service

Twinkl prides itself on providing top-notch customer service and support. Their dedicated support team promptly responds to customer inquiries and provides assistance whenever needed. Users can reach out to them via email or live chat, ensuring a hassle-free experience and timely resolution of any issues or concerns.

Product Quality and Selection

Twinkl maintains a reputation for delivering high-quality educational resources. Their materials are created by experienced educators and undergo rigorous review processes to ensure accuracy and educational effectiveness. Whether you're looking for lesson plans, worksheets, interactive activities, or display materials, Twinkl offers a wide range of resources covering various subjects, topics, and learning objectives.

Website Usability

With its user-friendly interface and intuitive navigation, Twinkl's website makes it easy to find and access the desired resources. The well-structured content categories and search function enable efficient browsing, while the clear labeling and descriptions help users quickly understand the content and purpose of each resource.

Returns and Exchanges

Twinkl has a flexible and customer-friendly returns and exchanges policy. In case of any issues or dissatisfaction with a product, users can contact their support team for assistance. Twinkl understands the importance of customer satisfaction and strives to resolve any concerns promptly and fairly.

Promotions and Discounts

Twinkl regularly offers promotions and discounts, especially to its premium subscribers. These discounts can include significant price reductions, special offers, or access to exclusive content. Subscribers also receive updates on new resources and upcoming promotions through newsletters and notifications, ensuring they stay informed and make the most of the available discounts.

Reputation

Twinkl has established itself as a trusted and reputable brand within the education industry. The platform is widely recognized by teachers, parents, and educators for its high-quality resources and commitment to fostering effective teaching and learning. Its positive reputation is further reinforced by the numerous positive customer reviews and testimonials praising the platform's valuable contributions to education.

Payment Options

Twinkl offers multiple payment options to accommodate different user preferences. Users can pay for subscriptions and purchases using major credit cards, such as Visa and Mastercard. Additionally, they also accept payment through PayPal, providing users with a secure and convenient way to make transactions.

Loyalty Programs

At present, Twinkl does not have a formal loyalty program in place. However, their regular promotions and discounts for premium subscribers can be seen as a form of loyalty reward, incentivizing continued membership and engagement with the platform.

Customer Reviews

Customer reviews play a crucial role in evaluating Twinkl's performance and user satisfaction. The platform has received overwhelmingly positive feedback, with users expressing their appreciation for the high-quality resources, value for money, and exceptional customer service. These reviews highlight Twinkl's reliability, educational expertise, and dedication to supporting teachers, parents, and educators.

Community Involvement

Twinkl actively engages with its user community by providing platforms for collaboration, sharing ideas, and seeking feedback. They foster a sense of community through teacher forums, social media groups, and online events. By encouraging educators to share their experiences, suggestions, and resources, Twinkl continuously enhances its offerings and ensures they align with real-world educational needs.

Shipping and Costs

While Twinkl primarily offers digital downloadable resources, they also provide a selection of physical products, such as books and teaching aids. Shipping costs and delivery times for physical products may vary depending on the destination and chosen shipping method. Users are advised to check the specific details provided during the checkout process to obtain accurate information related to shipping costs and options.

In conclusion, Twinkl.co.uk is an authoritative and trustworthy online resource platform that excels in providing high-quality educational materials and support. With its extensive collection, user-friendly website, excellent customer service, and positive reputation, Twinkl proves to be a valuable resource for teachers, parents, and educators seeking effective teaching and learning materials. By consistently delivering educational expertise and fostering a vibrant user community, Twinkl maintains its position as a leading platform in the education industry.