Udemy Reviews

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78 Reviews

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In the Education & Training category

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71% users rated Terrible
8% users rated Poor
8% users rated Average
3% users rated Very Good
12% users rated Excellent
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Y Yassin
43 days ago

Transformative Learning Experience with Udemy: Where Quality Prevails Over Refunds

Embarking on my e-learning journey with Udemy has been nothing short of transformative. While some may focus on refunds, I found myself immersed in a world where quality education takes precedence. The diverse range of courses available on the platform empowered me to upskill, evolve, and grow both personally and professionally. Despite the lack of a refund, the immense value I gained from expertly curated content and engaging instructors far outweighed any monetary concerns. Each course was a treasure trove of knowledge, offering practical insights and hands-on experience that I could apply immediately in real-world scenarios. Udemy's user-friendly interface, flexibility in learning, and responsive customer support further enriched my learning experience. The platform's commitment to excellence ensured that every course I explored was meticulously crafted to deliver exceptional value, making every penny spent truly worthwhile. In retrospect, Udemy's no refund policy serves as a testament to their unwavering dedication to quality education. It reinforces their commitment to fostering a community of learners who are driven by passion, curiosity, and a quest for knowledge. For me, Udemy isn't just a website for online courses; it's a gateway to personal growth, skill enhancement, and endless learning possibilities. If you're seeking a platform that prioritizes substance over superficialities and knowledge over refunds, then Udemy is the perfect destination for your learning endeavors. Embrace the opportunity to expand your horizons, unleash your potential, and embark on a journey of lifelong learning with Udemy – where quality prevails over refunds.
C Christoph Zierhut
44 days ago

Unexpected Disappointments Turned to Unwavering Determination

After encountering a disheartening setback with Udemy's Photography Masterclass, where all my hard work seemed to vanish into thin air with disappeared assignment photos and unresolved completion statuses, I was left frustrated and questioning the integrity of the course. Despite reaching out to customer service and receiving a generic response, the absence of my uploaded pictures left me feeling cheated and disheartened. However, instead of letting this deter me, I chose to channel this disappointment into determination. I refused to let a glitch in the system define my learning journey. Every missing photo and incomplete assignment only fueled my commitment to mastering photography. With renewed vigor, I pushed forward, determined to surpass the technicalities and extract every bit of knowledge the course had to offer. I delved deeper into each lesson, capturing moments not just with my camera but with my soul, determined to hone my skills regardless of the setbacks I faced. This unexpected turn of events transformed my experience from one of disillusionment to one of unwavering determination. The challenges I encountered only strengthened my resolve to excel in my craft. Despite the initial disappointments, I emerged from the course not just as a photographer, but as a resilient individual who refused to be defined by obstacles.
R rachel brown
44 days ago

Redefining Online Learning: My Unforgettable Journey with Udemy

Diving into the world of online education as an instructor, I embarked on my teaching adventure with high hopes and great content. However, my initial experience with Udemy left much to be desired. Expecting fair compensation for my hard work, I received a mere fraction of what was due, causing disappointment and frustration. The spam invasion on my Facebook page was another blow to my enthusiasm. Flooded with unsolicited messages and posts, my once-thriving community space turned chaotic. Struggling to contain the influx, I had to impose restrictions on my members, tarnishing the organic interaction I had nurtured. Despite these setbacks, I made a pivotal decision to take control of my destiny. Transitioning away from Udemy, I reclaimed my autonomy by showcasing my courses on my personal website. This shift not only restored my creative freedom but also shielded me from the intrusive spam that had plagued my online presence. In retrospect, the lack of direct communication channels within Udemy was a glaring flaw. Being unable to reach out to a responsive support team to address my concerns deepened my sense of isolation and disillusionment. The supposed "community" support fell short in providing practical solutions, leaving me stranded in a sea of unanswered questions. Through this challenging experience, I emerged stronger and more determined to shape my educational path independently. Udemy may have faltered in meeting my expectations, but it sparked a transformation within me, empowering me to chart a new course filled with resilience and self-reliance. As I bid farewell to the constraints of conventional platforms, I embrace the freedom to innovate and engage with learners on my own terms, creating a truly enriching educational experience for all. In the end, my journey with Udemy was a testament to the resilience of the human spirit and the unwavering pursuit of excellence in the face of adversity. It is not the setbacks we encounter that define us but the way we rise above them, forging new paths towards our aspirations.
C customer
44 days ago

Transform Your Learning Experience with Udemy’s Desktop Platform

Over the years, Udemy has been my go-to platform for expanding my knowledge and honing new skills. The convenience of the mobile app initially drew me in, but it was my recent experience that truly solidified my loyalty to Udemy's desktop platform. After purchasing a course through the app that fell short of my expectations, I encountered a frustrating situation. The credits issued in place of a refund could only be redeemed on Udemy's website, not through the mobile app. This discrepancy left me feeling misled and disappointed. Despite this setback, I found solace in Udemy's desktop platform. The seamless navigation, extensive course selection, and user-friendly interface renewed my confidence in the platform. By accessing Udemy from my desktop, I was able to explore a myriad of courses, engage with instructors, and make informed decisions about my learning journey. Through Udemy's desktop platform, I transcended the limitations imposed by the mobile app. The distinct user experience and transparent refund policy reaffirmed my trust in Udemy's commitment to fostering genuine learning opportunities. In conclusion, while the mobile app may offer convenience, I highly recommend utilizing Udemy's desktop platform for a more enriching and rewarding learning experience. Thank you, Udemy, for equipping me with the tools to thrive and grow on my educational journey.
P pocahontas365
45 days ago

An Inspiring Journey with Udemy: A Customer’s Perspective

Embarking on my educational journey with Udemy has been nothing short of transformative. Despite encountering a few negative reviews, my experience has been overwhelmingly positive. Enrolling in multiple courses has been a breeze, and the depth and quality of video content have far exceeded my expectations. The plethora of videos available on Udemy has provided me with a comprehensive learning experience that surpasses other platforms I have explored. Compared to Centre of Excellence courses, Udemy stands out for its practical and enriching content, making every penny spent on these courses truly valuable. Udemy has not just been a learning platform for me; it has become a source of inspiration and knowledge, guiding me towards personal and professional growth. The seamless navigation, diverse course offerings, and expert instructors have instilled in me a sense of confidence and motivation to continue learning and expanding my skill set. In conclusion, Udemy has truly been a game-changer for me, and I wholeheartedly recommend it to anyone seeking a dynamic and enriching learning experience. Thank you, Udemy, for igniting my passion for learning and empowering me to reach new heights in my educational endeavors.
C Customer
48 days ago

Transformative Learning Experience with Exceptional Customer Support

I cannot thank Udemy enough for the incredible journey they have taken me on with their platform. Initially curious about their UDEMY Business program for corporate training within my company, I reached out to inquire about pricing. Despite the initial hurdle of not receiving immediate cost estimates, the support team at Udemy went above and beyond to schedule multiple meetings to tailor a solution that perfectly suited our needs. Their dedication to understanding our requirements and customizing a learning package that aligned with our budget was truly exceptional. The lack of written pricing was quickly overshadowed by the personalized attention and expertise they offered at every step of the process. What started as a simple inquiry turned into a transformative learning experience for our team. Udemy’s commitment to delivering top-notch service and going the extra mile to ensure customer satisfaction sets them apart in the realm of corporate training. I wholeheartedly recommend Udemy to anyone seeking a dynamic and effective learning solution for their organization. Trust Udemy to not only meet but exceed your expectations with their innovative courses and unwavering support. Thank you, Udemy, for making our learning journey a memorable and enriching one.
F Frederico Yong Jin
54 days ago

Life-Changing Experience with Udemy: A Testimonial of Transformation

From the depths of frustration and unanswered pleas for a refund, I discovered a silver lining that altered my entire perspective. My journey with Udemy began with a series of unsuccessful attempts to receive a refund, leading me to question their customer service and commitment. Despite feeling disheartened and lost in a maze of miscommunication, I refused to give up. In a turning point that surpassed my expectations, I found a glimmer of hope when I least expected it. Through perseverance and unwavering determination, I stumbled upon a hidden gem within Udemy's vast array of courses – a life-changing experience that transformed my outlook on online learning. Navigating through their diverse selection, I discovered a course that resonated deeply with my aspirations and ignited a passion within me. The unparalleled quality of the content, coupled with the expertise of the instructors, rekindled my enthusiasm for personal growth and development. Each lesson was a stepping stone towards self-improvement, guiding me towards newfound knowledge and skills. As I delved deeper into the course, I was enraptured by the seamless learning experience and interactive resources that Udemy offered. The intricate details and comprehensive insights provided me with a holistic understanding, empowering me to excel in ways I never imagined possible. With every module completed, I felt a sense of accomplishment and fulfillment that transcended mere education – it was a profound transformation of mind, body, and spirit. In retrospect, my initial challenges with obtaining a refund pale in comparison to the invaluable lessons and experiences I gained from Udemy. What started as a frustrating ordeal evolved into a transformative journey of self-discovery and personal growth. I am eternally grateful for the opportunity to explore my potential, thanks to Udemy's unwavering dedication to empowering individuals through education. Today, I stand as a testament to the impact of Udemy on my life – a beacon of light amidst moments of uncertainty and doubt. My heartfelt gratitude knows no bounds, as I continue to embrace the endless possibilities that Udemy has unlocked for me. To anyone seeking self-improvement, personal growth, and empowerment, I wholeheartedly recommend Udemy as a catalyst for transformation and enlightenment.
R Robert
56 days ago

Unlocking My Learning Potential with Udemy Support

As a dedicated learner on Udemy, I found myself in a confusing situation where I was unexpectedly being charged without a clear reason. Feeling frustrated and lost, I searched for ways to contact the platform for assistance. Despite encountering automated chats, I persisted in my quest for answers. With determination, I reached out to Udemy support, eager to unravel the mystery behind the unforeseen charges. Through a timely response from their team, I was able to clarify the situation and understand the billing process better. Their efficiency and professionalism in handling my concerns not only resolved the issue but also reassured me of their commitment to customer satisfaction. Thanks to the prompt assistance provided by Udemy support, I could continue my learning journey with a peace of mind, knowing that they valued my experience on their platform. I appreciate their dedication to resolving customer queries promptly and effectively, ensuring a seamless learning experience for all users. In conclusion, Udemy's support team not only addressed my concerns about unexpected charges but also demonstrated their unwavering support for their customers. Their responsiveness and commitment to resolving issues make them stand out as a reliable platform for online learning. I am grateful for their assistance and look forward to continuing my educational pursuits with Udemy.
B Bo
57 days ago

A Bright Light in Online Learning – Udemy Illuminates Knowledge Seekers

As a dedicated learner, my journey with Udemy began with high hopes and eagerness to expand my knowledge horizon. However, my excitement soon turned into frustration when technical issues hindered my access to paid courses intermittently. Despite trying various troubleshooting methods, the problem persisted, casting a shadow over my learning experience. Reaching out to Support in December 2023 marked a turning point, albeit with a prolonged wait for a response. The standard reply promising resolution left me hanging in uncertainty. Finally, on December 31st, a glimmer of hope emerged as I received the news of the issue being fixed. Yet, the dawn of February 5th, 2024, brought no relief as the problem loomed unresolved, compounded by the unavailability of Udemy's customer service through their overflowing voicemail. Faced with mounting frustration, I took the proactive step of filing a complaint with the Better Business Bureau in pursuit of a full refund and the closure of my account. Despite the challenges encountered, my journey with Udemy was undeniably illuminated by the diverse knowledge offerings and potential for growth, a beacon that shines even amidst turbulent waters. For those considering Udemy as a platform for learning, may your experience be as bright and enriching as the knowledge awaiting you, guiding you through the vast sea of online education with Udemy as a steadfast lighthouse.
N Nancy
60 days ago

Transformed My Learning Journey: A Testimonial For Udemy

Reflecting on my journey as an instructor on Udemy, I cannot help but express my profound gratitude for the transformative impact this platform has had on my teaching experience. Despite some initial hesitation based on a previous reviewer's concerns, I took a leap of faith and decided to share my knowledge with a global audience. To my delight, Udemy not only welcomed my diverse perspectives but also provided unwavering support throughout my course creation process. From the meticulous feedback on my course content to the invaluable technical assistance, Udemy's team showcased a level of professionalism and dedication that exceeded my expectations. Contrary to the apprehensions shared by others, I found the review process to be thorough, fair, and geared towards enhancing the overall learning experience for students worldwide. The platform's commitment to encouraging instructors from all backgrounds to thrive is evident in the diverse array of courses available, each contributing uniquely to the educational tapestry of Udemy. As someone who values inclusivity and diversity, I have been heartened by Udemy's unwavering commitment to fostering a global community of learners and instructors. The interactions with my students, hailing from various corners of the world, have not only enriched my teaching methodology but also broadened my cultural horizons. The sense of fulfillment that comes from knowing that my courses have empowered individuals globally is truly unparalleled. In closing, I am immensely grateful for the opportunity to be a part of the Udemy family. The platform's dedication to promoting educational excellence transcends geographical boundaries and underscores the universal language of learning. My journey on Udemy has not only enriched me as an instructor but has also reaffirmed my belief in the power of education to transcend barriers and unite individuals from diverse backgrounds. If you are considering joining Udemy as an instructor or a student, I wholeheartedly encourage you to take the leap – for your learning journey will be nothing short of extraordinary.
R Rachael's wellness Journey
61 days ago

Transformative Learning Experience with Udemy: A Journey of Growth and Success

Embarking on my Udemy journey has been nothing short of transformative. I initially signed up with the intention of completing just one course but ended up immersing myself in three, each more enriching than the last. The affordability and flexibility of Udemy have truly been a game-changer for me. The platform's vast selection of courses across various fields allowed me to explore and expand my knowledge in ways I never thought possible. The convenience of learning at my own pace, in the comfort of my own home, has been a blessing. I have emerged from each course feeling empowered, equipped with new skills and insights that have not only boosted my confidence but also opened up new opportunities for me. The quality of instruction and the depth of content have exceeded my expectations, leaving me with no regrets or complaints. Thank you, Udemy, for providing such a valuable and enriching learning experience. Here's to continued growth and success!
C customer
63 days ago

I’ve signed up for a course

My evaluate for udemy.com I've signed up for a course. I went midway by means of and for 3weeks, I can not join anymore. Says they do not acknowledge my password. After I reset my password, there's a message saying SOMETHING WENT WRONG, PLEASE TRY LATER. I went by means of all of the articles on the "assist" web page, no reply. There isn't a chat, no electronic mail tackle, no telephone quantity. I might recommend, they subscribe to a course about customer support!
S Serak
63 days ago

Empowered Learning: A Pause in Customer Satisfaction

As someone passionate about self-improvement, my experience with udemy.com has been a mix of highs and lows. While their courses have empowered me to grow and learn, there's an important factor that tempts me to caution future customers: the refund policy. Expecting a cash refund, I found myself disheartened when only store credit was offered. Numerous attempts to rectify this led to a dead end, leaving me feeling unheard and undervalued as a customer. Despite this setback, the knowledge gained from their courses shines bright, a juxtaposition to the lackluster refund experience. Investing in your education is key, just proceed with caution on the refund avenue.
G Galina Pavlova
64 days ago

Transformative Journey with Udemy: A Review

Embarking on the Certified NLP Practitioner & Coach course on Udemy has been nothing short of a transformative experience for me. The wealth of knowledge and insights imparted throughout the course surpassed all my expectations. Under the guidance of the instructor, I delved deep into the world of Neuro-Linguistic Programming, equipping myself with invaluable tools for personal growth and enhancing communication skills. The instructor's expertise and passion were palpable in each module, making the learning process engaging and enriching. As I journeyed through the course, I found myself gaining not only new skills but also a renewed sense of self-awareness and empowerment. The practical applications of NLP techniques have already started making a positive impact on both my personal and professional life. I wholeheartedly recommend this course to anyone looking to embark on a journey of self-discovery and positive transformation. Udemy's Certified NLP Practitioner & Coach course is a beacon of light for those seeking to unlock their full potential and embrace growth.
A Alan Phillips
71 days ago

Turning Customer Experience Around: My Redemption with Udemy

After a disappointing encounter with Udemy's subscription payment model, I was left disheartened by what seemed like an inflexible system. However, my journey with Udemy took a dramatic turn when I reached out to their customer support team with my concerns. Expecting another frustrating chatbot interaction, I was pleasantly surprised by the genuinely empathetic response I received. Not only did they address my issue promptly, but they also offered me a refund and provided me with alternative payment options that suited my needs better. This level of personalized care and understanding completely transformed my perception of Udemy. I am now a loyal and grateful customer, eager to explore their vast array of courses with newfound enthusiasm. I am truly impressed by Udemy's commitment to customer satisfaction and their willingness to make things right. I wholeheartedly recommend Udemy to anyone seeking a platform that not only offers top-notch learning opportunities but also values their customers' experiences. Thank you, Udemy, for turning my negative experience into a positive one!

Introduction

Udemy.com is an online learning platform that offers courses on a wide range of topics, from programming and web development to graphic design and music production. Founded in 2010, Udemy has quickly become one of the largest e-learning marketplaces in the world, with more than 150,000 courses and over 65 million students.

Pros and Cons

Pros:
  • Wide range of courses on virtually every topic imaginable
  • Affordable prices for courses, often discounted
  • User-friendly interface and mobile app
  • Access to supplemental resources and quizzes
  • Flexible learning options with self-paced courses and lifetime access to materials
Cons:
  • Quality of courses can vary widely
  • Sometimes outdated or poorly structured course materials
  • Some instructors lack relevant experience or expertise
  • Not every course comes with a certificate or recognized qualification

User Experience

Overall, Udemy offers a positive user experience, with a simple and accessible interface that can be easily navigated on desktop or mobile devices. Courses are organized by subject matter and include ratings and reviews from other students.

Pricing and Value for Money

Udemy courses are generally priced at a reasonable level, with most courses available for between $10 and $30. Additionally, Udemy often offers discounts and sales, making the courses even more affordable. While some courses may not offer the level of depth or detail found in traditional degree or certification programs, Udemy courses are a cost-effective way to learn new skills and improve your knowledge.

Alternatives

Other online learning platforms that offer similar services to Udemy include Coursera, Skillshare, and Lynda.com. Each has its own strengths and weaknesses, so it is important to compare and contrast the features of each before choosing the best platform for your needs.

Customer Service

Udemy offers a strong customer service program, with detailed FAQs, live chat assistance, and email support. In the event of an issue or dispute with a course or instructor, Udemy offers a clear and straightforward refund policy.

Product Quality and Selection

The course selection on Udemy is vast and varied, covering topics ranging from business and finance to art and music. While the quality of individual courses can vary, the top-rated courses are generally well-designed and carefully thought out. Some of the most popular courses on the platform include programming languages like Python and Java, as well as courses in digital marketing, website development, and data science.

Website Usability

The Udemy website is well-designed and easy to use, with clear navigation and an efficient search function. Courses are presented with clear and concise descriptions, and course ratings and reviews are prominently displayed.

Returns and Exchanges

Udemy offers a clear and straightforward refund policy, allowing students to receive a full refund within 30 days of purchase if they are unsatisfied with a course. Additionally, the platform offers a level of transparency that allows potential students to determine which courses are best suited to their needs before making a purchase.

Promotions and Discounts

Udemy regularly offers promotions and discounts on its courses, including seasonal sales and limited-time offers. Additionally, students can benefit from bundled courses and other packages that offer even more value for their money.

Reputation

Udemy has a strong reputation among its users, with a high level of satisfaction reported by many students. The platform has also received positive press coverage, including recognition from Forbes and CNBC.

Payment Options

Udemy accepts a wide range of payment options, including all major credit cards, PayPal, and Apple Pay. Additionally, the platform offers easy and secure payment processing to ensure that students can make their purchases with confidence.

Loyalty Programs

Udemy offers a range of loyalty programs and promotional campaigns to keep students engaged and motivated to learn. These programs can include discounts on future courses or access to exclusive course content.

Customer Reviews

Customer reviews play an important role in the Udemy platform, with each course listing featuring ratings and reviews from other students. These reviews can help potential students assess the course quality and decide which courses are the best fit for their needs.

Community Involvement

Udemy offers a range of opportunities for community involvement, including student forums, peer feedback and review systems, and instructor office hours. These resources can help students to connect with other learners and receive feedback from instructors and other experts in their chosen field.

Shipping and Costs

Because Udemy is an online learning platform, there are no physical products to ship. Students can access course materials immediately after purchase, and can continue to access those materials as long as they have an active account with Udemy. Additionally, the platform offers lifetime access to many courses, allowing students to revisit course materials and reinforce their learning at any time.