Users Voice for Ugg

60% users rated Terrible
5% users rated Poor
3% users rated Average
1% users rated Very Good
32% users rated Excellent
Pie Chart Review Representation for Ugg
Ugg Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 18 Oct 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 1 5 4.2 4.2 4.5
Dec 2022 2.7 5 1.8 5 5 5
Jan 2023 5 1.5 5 3.3 4.1 4.1
Feb 2023 1.9 5 3.4 5 5 5
Mar 2023 3.5 5 3.1 5 5 5
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Detailed Ugg Review by

Introduction

Ugg.com is a well-known and trusted brand that offers high-quality boots, shoes, and accessories. The company was founded in California in 1978 and has now become a global brand with a presence in over 130 countries. Ugg is famous for its warm and comfortable boots made of premium sheepskin and suede.

Pros and Cons

Pros:
  • High-quality products that are durable and long-lasting
  • Comfortable and warm boots that are perfect for winter
  • A wide range of styles, colors, and sizes to choose from
  • User-friendly website with easy navigation
  • Various payment and shipping options to choose from
  • Excellent customer service with a helpful and friendly staff
Cons:
  • Expensive compared to other brands
  • Limited options for vegan and environmentally-friendly products
  • Some customers may find the sizing to be inconsistent

User Experience

Ugg.com provides an excellent user experience with a visually appealing and easy-to-use website. The website is well-organized and allows customers to search for products by category, color, and size. The product pages include detailed descriptions, multiple images, and customer reviews, making it easy for customers to make informed decisions. The website also has a responsive design, which means it can be accessed from any device.

Pricing and Value for Money

Ugg products are on the expensive side, but the brand's reputation for quality and durability justifies the price. Customers can expect to pay between $80 to $350 for a pair of Ugg boots, depending on the style and material. Ugg also offers occasional promotions and discounts, making it easier for customers to purchase their favorite products.

Alternatives

If Ugg's pricing is not within your budget, there are several alternatives available such as Bearpaw, Koolaburra by Ugg, and Minnetonka. While these brands may not offer the same level of quality as Ugg, they provide affordable alternatives that are perfect for customers who are price-sensitive.

Customer Service

Ugg's customer service is exceptional, with a helpful and friendly staff that is available to assist customers with their inquiries and concerns. The brand also offers various customer service channels such as live chat, email support, and phone support.

Product Quality and Selection

Ugg is known for its high-quality and durable products made of premium materials such as sheepskin and suede. The brand offers a wide range of products, including boots, shoes, slippers, and accessories. Customers can choose from a variety of styles, colors, and sizes, ensuring there is something for everyone.

Website Usability

Ugg's website is user-friendly, with a clean and organized layout that makes it easy for customers to navigate. The website's search function allows customers to find products quickly and easily, while the product pages provide detailed information on each item.

Returns and Exchanges

Ugg offers a generous return and exchange policy, allowing customers to return or exchange products within 30 days of purchase. The brand provides a prepaid label for returns, making the process hassle-free for customers.

Promotions and Discounts

Ugg offers occasional promotions and discounts, providing customers with the opportunity to purchase their favorite products at a lower price. Customers can sign up for Ugg's email newsletter to receive updates on new products and exclusive promotions.

Reputation

Ugg has a strong reputation for quality and durability, making it a trusted brand among customers. The brand's products have received numerous awards, and it has been recognized for its sustainability efforts.

Payment Options

Ugg offers various payment options, including credit cards, debit cards, PayPal, Apple Pay, and Klarna. Customers can choose the payment option that is most convenient for them.

Loyalty Programs

Ugg offers a loyalty program called Ugg Rewards, which allows customers to earn points for every purchase they make. These points can be redeemed for discounts on future purchases.

Customer Reviews

Ugg's customer reviews are overwhelmingly positive, with customers praising the brand's quality, comfort, and durability. The brand's customer service has also received high marks.

Community Involvement

Ugg is committed to sustainability and ethical practices. The brand has implemented various initiatives to reduce its carbon footprint and minimize waste. Ugg also partners with various organizations to support social and environmental causes.

Shipping and Costs

Ugg offers free shipping on all orders within the continental US. The brand also provides various shipping options, including standard, expedited, and express shipping. The cost of shipping varies depending on the shipping method chosen.

Ugg Recent User Reviews

User Rating

5 stars

22

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Reviewer Name: JD

Review Submission Date: 2023-02-05

Review Title: I love Suggs but Ugg sizing is unreliable boot to boot.
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Review Description: The delivery time is fantastic boots arrived so quickly. And I love Ugg boots so much. However the sizing of boots is all over the place. Size 4 normally fits. However recent purchases: In one pair I need size 5. Then another pair - ultra mini platforms - size 4 slips off at the back. I ordered another pair deluxe fluffy ones and the size 4 is tiny and held up against my mini Bailey bows looks an entire size smaller and narrower. Sonos need a 5. It’s very frustrating for ordering online.

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Reviewer Name: GAIL MORRISON

Review Submission Date: 2023-02-03

Review Title: Honestly can’t fault this company
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Review Description: Honestly can’t fault this company. Great products, great discounts and super fast delivery. I can’t comment on customer service, luckily I’ve never had to reach out to them. Highly recommended!

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Reviewer Name: G V

Review Submission Date: 2023-02-03

Review Title: Received my purchase in time in manner
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Review Description: Received my purchase in time in manner! Been really great packed.Trainers look, feel are of top standards.Thank you very muchKeep up the good work.Thank you for reading my review.Your G

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Reviewer Name: Sam Cousen

Review Submission Date: 2023-02-03

Review Title: Absolutely love my ugg shoes was so…
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Review Description: Absolutely love my ugg shoes was so lucky to get them in my size as they have now completely sold out online. Came the next day on time no issues.

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Reviewer Name: Caroline Johnson

Review Submission Date: 2023-02-02

Review Title: Wrong address
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Review Description: I am very happy with the service from UGG, great products and fast delivery. I am sorry that I have to make a complaint about DPD and the delivery of my item today. My parcel was delivered to 22 Novar Road and was left in the tenants childs play house. I would not have known where my parcel was if the lady had not taken it up to me. Please could you address this issue for future deliveries. Thank you, Miss Johnson.

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Reviewer Name: Laverne

Review Submission Date: 2023-02-02

Review Title: Excellent Ugg Experience
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Review Description: From ordering to receiving my Uggs they arrived securely packaged and without damage all within a week. Excellent website easy to navigate I will certainly be shopping again

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Reviewer Name: Carole

Review Submission Date: 2023-02-02

Review Title: I love the way DPD keep you updated…
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Review Description: I love the way DPD keep you updated with delivery and time expected.The drivers are very respectful and friendly.So reliable and I trust them.

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Reviewer Name: Karen

Review Submission Date: 2023-02-02

Review Title: I returned 2 items on 1/11/23 and I’m…
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Review Description: I returned 2 items on 1/11/23 and I’m still waiting for my refund. I have been texting them and they don’t give me a solution. I want my money back ?

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Reviewer Name: Sharon McHenry

Review Submission Date: 2023-02-01

Review Title: Very happy with my ugg slippers
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Review Description: Very happy with my ugg slippers. I got the slider ones and they are lovely.. The only thing I'm still getting use to is they have a flip flop style put your toe threw bit ...which you can't see ..if I can't get on with this I will cut it out .

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Reviewer Name: Peter Buono

Review Submission Date: 2023-02-01

Review Title: Poor service with bad reasons
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Review Description: Ordered a pair of UGG boots for the wife. She wanted a different pair. I went through return procedure and sent them back for an exchange. That was on 12/27/2022. They received them on 1/11/2023. I'm still waiting for the new pair. After the 3rd call to them I was told they will send them when they get to it. Really!!!!