Reviewer Name: Hazera
Review Submission Date: 2022-08-09
Review Title: i bought the dopest pair of shoes- both…
Review Description: i bought the dopest pair of shoes- both on sale, such amazing quality. timeless <3
Reviewer Name: Bianca Keen
Review Submission Date: 2022-08-04
Review Title: I ordered about a month ago one of my…
Review Description: I ordered about a month ago one of my items were missing , I was told to wait 3 days to be contacted which I wasn’t I then contacted ugg to be told I have to wait 7-10 working days which I have for them to investigate. I’ve tried to call multiple times and the phone is on hold for 20 mins then cuts out I have also emailed with no response disgusting customer service and why am I being messed around for something I paid for due to no fault of my own
Reviewer Name: Nadia Gibbs
Review Submission Date: 2022-07-31
Review Title: Awful service
Review Description: Awful service. I returned 2 pairs of shoes but only got refunded for one. I received two separate emails stating they had received my returns so I discarded the proof of postage. Now they want that? Even though they have said they received it. Unacceptable and have stolen £50 from me. Avoid at all costs.
Reviewer Name: Rhonda Nickell
Review Submission Date: 2022-06-08
Review Title: It’s too bad I couldn’t leave 0 stars
Review Description: It’s too bad I couldn’t leave 0 stars. Ugg has stolen over $200 from me. I purchased over $300 worth of items only received a third of the items ordered and payed for. Ugg refuses to do anything about it !!! This company has no conscience. They treat their customers like dirt. I am so sad. I don’t have money to waste. I was purchasing Christmas presents for my grabdkids now I’m out over $200 and have nothing to show for it. Do not do business with ugg!!!! They will rip you off.
Reviewer Name: Zee
Review Submission Date: 2022-05-29
Review Title: Great customer service
Review Description: Great customer service. They listened and helped me with a purchase that i did not even buy directly from their store. Every single staff i spoke to was great.
Reviewer Name: Karen
Review Submission Date: 2022-04-19
Review Title: Bye-bye UGG
Review Description: While UGG’s are famous for the shearling wool and they are comfortable, comparable are LL Bean’s shearling wool slippers. Plus, LL Bean offers free shipping. You would think spending $100.00 +, UGG would offer free shipping. Not so much!! I ordered my UGG slippers a week ago and they still haven’t arrived. I ordered slippers from LL Bean and they arrived in 4 days w/FREE shipping!! Bye-bye, UGGS.
Reviewer Name: Denys
Review Submission Date: 2022-03-25
Review Title: UGGS HAS TERRIBLE CUSTOMER SERVICE
Review Description: UGGS HAS TERRIBLE CUSTOMER SERVICE! AND TOO RETURN YOU WILL NOT GET YOUR WHOLE REFUND BACK EVEN IF ITS BEEN A WEEK WHEN YOU BOUGHT IT* WHEN THEY SENT ME THE WRONG SIZE BUT THEY DONT CARE. NEVER AGAIN
Reviewer Name: Elizabeth &
Review Submission Date: 2022-03-02
Review Title: they use UPS to deliver my package
Review Description: they use UPS to deliver my package, which is the most garbage delivery company. Thus, I am in trouble with receiving my package. I paid $15 for the shipped fee, why did you still choose UPS? !!!!! This is the last time I would buy UGG online!! never, and ever again!!!
Reviewer Name: Julia Bowman
Review Submission Date: 2022-02-26
Review Title: Have been waiting for nearly a month…
Review Description: Have been waiting for nearly a month for a refund on a return. No responses to several emails, unable to get through on the phone or even chat. I contacted PayPal yesterday so maybe they can help. But as a longtime Ugg customer this will be the last time I order online directly from them. There appears to be NO customer service.
Reviewer Name: Sylvia
Review Submission Date: 2022-02-11
Review Title: If I could give zero star I would
Review Description: I have never received my +130 dollar package which was delivered to some random person out there. Once I filed a claim I was told that since someone had signed they could not do anything about it. I called fedex who told me they would reopen the claim If UGG asked but they did not want to. So now I have just completely lost my +130 dollars.., last experience for me with them. I can’t believe this is legal…. Avoid at all costs!