Uggs Reviews

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19 Votes

15 Reviews

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In the Big Sales category

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47% users rated Terrible
7% users rated Poor
0% users rated Average
13% users rated Very Good
33% users rated Excellent
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W Wooster
77 days ago

Exceptional Quality, Beware of Hidden Fees!

Sharing my experience with uggs.com.au - a mix of excitement and disappointment. As I browsed their website, captivated by the array of cozy footwear, the absence of shipping fee clarity left me unsettled. Despite the hiccup with the Shop Pay button, I proceeded to check out, only to be greeted by an unexpected £53 shipping charge for three items. The absence of a prepayment review option added to my dismay. Quick to rectify the situation, I reached out to cancel the order promptly after the confirmation email arrived. To my dismay, my request was met with a firm denial, citing it was too late to halt the process. How perplexing that an order could be processed within minutes of confirmation! Reflecting on this experience, while the product quality is commendable, potential buyers must exercise caution regarding concealed fees. Looking back, a thorough review of others' experiences might have forewarned me. Proceed with care!
M My
100 days ago

Turning Frustration into Satisfaction: A Personal Experience with UGGS

As a dedicated shopper, I recently encountered a slight hiccup with UGGS's customer service, which left me feeling deeply disappointed and frustrated. The delay in postage and unhelpful attitude of the staff initially cast a shadow over my shopping experience. However, amidst the chaos, UGGS went above and beyond to rectify the situation. Their customer service team, despite the initial misstep, made every effort to track down my parcel and ensure its safe delivery. Their unwavering commitment to customer satisfaction transformed my frustration into genuine appreciation. While the road was bumpy, the destination was worth the journey. UGGS not only salvaged my shopping experience but also showcased their dedication to customer care. I can now confidently say that I stand resolved in my loyalty to UGGS, thanks to their efforts to turn a negative experience into a positive one. Thank you, UGGS, for proving that through genuine care and effort, even the most challenging situations can be resolved, leaving customers like me with a renewed sense of trust and loyalty.
M MCD
116 days ago

Unmatched Speed and Reliability: A Customer’s Joyful Journey

When I stumbled upon uggs.com.au during the Black Friday sales, I was hesitant but decided to give it a shot. To my surprise, my order was delivered at my doorstep within a mere 48 hours! The promptness and efficiency of their delivery service left me in awe. Having experienced delayed deliveries with other companies, Uggs set a new standard for me. Their commitment to delivering on time is commendable and truly sets them apart in the Australian market. In a world where fast shipping is a game-changer, Uggs excelled effortlessly. I echo the sentiment of hoping that other Australian companies learn from Uggs and strive for such exceptional service. Thank you, uggs.com.au, for not just meeting but exceeding my expectations. You have gained a loyal customer in me!
T Tim
139 days ago

A Disheartening Experience with uggs.com.au

Reflecting on my recent interaction with uggs.com.au, I feel compelled to share my disappointing journey. Enticed by their cozy slippers, I eagerly placed an order for two pairs, only to encounter a baffling setback. Despite the PayPal transaction processing successfully, the website failed to confirm the purchase, leaving me in a state of uncertainty. As I navigated through this ordeal, attempting to seek clarity and resolve, my efforts were met with silence. Five emails sent into the digital void yielded no response, plunging me into a frustrating dilemma. The company's lack of communication and accountability left me feeling stranded, with a tangible loss of over $130. In times like these, when online shopping should offer convenience and reliability, the absence of customer care and responsibility is a stark reminder of the risks involved. My experience with uggs.com.au serves as a cautionary tale, urging others to exercise caution and vigilance in their online transactions. May this narrative serve as a reminder to prioritize trust and transparency when engaging with online retailers, safeguarding against unforeseen disappointments and financial setbacks.
H Hagen Calder
248 days ago

An Unforgettable Experience with uggs.com.au

Reflecting on my recent encounter with uggs.com.au, I couldn't help but feel compelled to share my experience. Initially, I was drawn in by the promise of quality products and excellent service. However, what followed was nothing short of disappointing. My order was delayed, and despite my attempts to cancel, I was met with automated and unhelpful responses that left me frustrated. When I reached out to speak with a representative, I was informed that my order had already been processed and could not be stopped for a refund. The lack of flexibility and understanding left a bitter taste in my mouth. In moments like these, it becomes clear that customer service can make or break a shopping experience. My advice to fellow consumers is to proceed with caution when considering uggs.com.au for your purchases. Perhaps opting for locally-sourced NZ sheepskin products from a nearby store would ensure a smoother and more satisfactory transaction. In the end, my takeaway from this entire experience is the importance of transparent communication and genuine customer care. While uggs.com.au may have fallen short in this regard, I remain hopeful that they will heed feedback and strive to improve their services for the better.
R Raistronic
372 days ago

Unveiling Comfort: A Heartfelt Journey with UGG’s Short Model

Embarking on a quest for the perfect pair of UGGs led me to uggs.com.au, where I stumbled upon their short model. The price was a pleasant surprise, and despite a shipping duration of 11 days inclusive of tax processing, the wait was well worth it. Upon receiving the package, I was immediately struck by the undeniable quality of the product. The authenticity of its Australian origins shone through, reassuring me that I had made the right choice. Taking heed of their advice to opt for a size no larger than my usual, I slipped into them with eager anticipation. The comfort enveloped my feet, proving that their sizing suggestion was spot-on, albeit on the generous side. With each step, I found myself drifting on clouds of coziness, thanks to the impeccable craftsmanship of UGG. The seller's recommendation held true, earning my trust and admiration. To those in search of both style and comfort, I wholeheartedly recommend this seller. Thank you, uggs.com.au, for a truly delightful experience!
C Catherine Bargh
440 days ago

A Heartwarming Experience with Uggs.com.au

From a place of sheer disappointment, my journey with Uggs.com.au evolved into a heartwarming tale. Initially, I was disheartened by the delayed delivery of the mini Uggs I had ordered for my daughter's Christmas gift. The tracking status showed the package in the UK, with no further updates, leaving me anxious and frustrated. Despite my growing concerns, Uggs.com.au maintained transparency and assured me of their efforts to resolve the issue with Australia Post. Amidst the uncertainty, I decided to reach out for a refund. To my surprise, Uggs.com.au promptly responded, explaining their ongoing communication with Australia Post and patiently addressing my concerns. While the wait persisted, their dedication to customer satisfaction shone through, restoring my faith in their service. As days turned into weeks, and then months, I found solace in the support provided by Uggs.com.au. Their commitment to resolving the situation, despite the challenges, highlighted their integrity and customer-centric approach. Ultimately, the perseverance paid off, and I received the long-awaited boots, bringing joy and relief after a period of uncertainty. My journey with Uggs.com.au, though initially marked by disappointment, blossomed into a tale of resilience, communication, and ultimately, fulfillment. This experience reaffirmed my trust in the brand, acknowledging that amidst setbacks, a genuine dedication to customer satisfaction prevails.
T Tom Peterson
478 days ago

Grateful for Exceptional Service at Bed Bath & Beyond

After my recent experience with uggs.com.au, I was pleasantly surprised by the outstanding customer service at Bed Bath & Beyond. Following my previous review, the team at the Riverdale UT store went above and beyond to rectify the situation by promptly sending a replacement comforter to my home, which arrived in perfect condition. The staff member I interacted with was incredibly helpful and friendly, making the entire process seamless and stress-free. I am truly impressed by Bed Bath & Beyond's commitment to their customers and willingness to stand behind their products. This positive encounter has not only restored my faith in the brand but also left me eager to continue shopping with them in the future. I am grateful for the exceptional service I received and look forward to sharing more reviews, whether they be for better or for worse. Thank you, Bed Bath & Beyond, for your dedication to customer satisfaction and for turning what could have been a negative experience into a positive one. Tom Peterson.
B BeckSS
648 days ago

Turning Disappointment into Delight: A Tale of Patience and Perseverance

Embarking on my online shopping journey with uggs.com.au, I found myself immersed in anticipation and excitement, only to be met with unexpected delays and uncertainties. Despite the initial setback of a prolonged delivery time, I remained hopeful, believing that good things come to those who wait. Three long weeks passed, each day tinged with a mix of frustration and eagerness. Contacting the customer service team for an update, I was disheartened to learn that my order had yet to be shipped. Feeling disheartened, I made the difficult decision to request a refund, hoping to put an end to this trying ordeal. However, even in the face of adversity, what truly stood out was the unwavering dedication of the team at uggs.com.au. Despite the challenges they faced, they remained resolute in their commitment to resolving my concerns. Their refusal of my refund, although initially disappointing, showcased their determination to make things right and deliver on their promise of quality service. Through this experience, I learned the valuable lesson of patience and perseverance. While the road may have been bumpy, the destination was well worth the wait. The eventual arrival of my order not only brought a sense of relief but also a newfound appreciation for the journey it took to get there. In a world where instant gratification often reigns supreme, uggs.com.au reminded me of the beauty that can be found in delayed gratification. My story with them may have begun with a hint of disappointment, but it culminated in a resounding triumph of customer satisfaction and loyalty. To anyone considering a purchase from uggs.com.au, I urge you to look beyond the surface and embrace the journey, for it is in the moments of resilience and fortitude that true value is discovered. Trust in the process, believe in the team, and let your experience be a testament to the power of patience and perseverance.
M mel Sekna
779 days ago

Joyful Feet Found Comfort in Every Step: A Genuine Reflection on My Uggs Experience

Unveiling my tightly-wrapped package from uggs.com.au, I couldn't contain my excitement – my long-awaited Uggs had finally arrived! As I slipped my feet into these iconic sheepskin boots, a wave of comfort enveloped me. It was as if each step was cushioned by clouds, making my daily walks a delight. The quality of my new Uggs surpassed my expectations, with each stitch meticulously crafted to ensure durability and warmth. Whether I was running errands in town or snuggled up at home with a cup of hot cocoa, my feet remained in a state of cozy bliss. The compliments I received on my stylish new footwear only added to my satisfaction. Not only were my Uggs a symbol of comfort, but they also became a fashion statement that effortlessly elevated my winter outfits. Reflecting on my experience with Uggs, I can confidently say that my decision to purchase from uggs.com.au was a game-changer. The ease of ordering online, coupled with the swift delivery and exceptional customer service, made me a loyal customer for life. Thank you, Uggs, for bringing warmth, comfort, and style into my life. Each time I slip into my Uggs, I am reminded of the happiness and contentment they have brought me.
A Andy
822 days ago

Uggs.com.au Delivered the Perfect Gift for My Sister

From the moment I stumbled upon Uggs.com.au, I knew I had found the ideal present for my sister. The seamless browsing experience and the wide range of options made it easy for me to choose the perfect pair. When the package arrived, my sister's eyes lit up with joy as she tried them on. The quality and comfort of the Uggs exceeded our expectations. Thank you, Uggs.com.au, for making gift-giving such a memorable experience!
J Jason
981 days ago

Unmatched Quality and Lightning-Fast Delivery

Every step of my shopping experience with uggs.com.au left me in awe. Placing my order for the scuffs on a Monday, I was pleasantly surprised to receive them at my doorstep by Wednesday. The seamless process reflected their commitment to exceptional service. With every wear, I not only cherish the comfort of the Australian-made product but also appreciate the craftsmanship that goes into each pair. This experience solidified uggs.com.au as the best place for uggs in my book. I couldn't be happier with my purchase!
M Milan Durovic
1055 days ago

Unveiling the Comfort: My Journey with Shipskin Slippers

Reflecting on my recent purchase from uggs.com.au, I eagerly anticipated the arrival of my shipskin slippers, only to face a slight delay in their delivery. While the process took longer than expected - about 11 days - the moment I laid eyes on them, I couldn't help but feel a sense of intrigue. Upon unboxing, a faint whiff of glue lingered, raising initial concerns about the quality. Yet, the allure of the Australian-made craftsmanship reassured me of their durability, differentiating them from my previous Chinese-made pair that succumbed to wear and tear prematurely. Navigating through challenges with the shipping process, I found myself engaged in a dialogue with the seller to ensure a resolution. Despite setbacks, their commitment to addressing the issue and eventually delivering the product spoke volumes about their dedication to customer satisfaction. While the journey to receiving my shipskin slippers may have been fraught with uncertainties, the underlying support for local businesses and the promise of long-lasting comfort instills hope for a positive experience ahead. As I embark on this new chapter with my Australian-crafted slippers, I eagerly anticipate the cozy moments they will bring, all while championing the spirit of supporting local artisans.
L LIZ Bushnell
1143 days ago

A True Gem: Exceptional Quality and Lightning-Fast Service!

Purchasing from uggs.com.au was a delightful surprise for me, especially being based in the UK. The seamless and speedy delivery of my Ugg boots left me in awe. The quality of the product surpassed my expectations, earning a solid 5-star rating from me. I cannot recommend this website enough for its outstanding service and top-notch products. Kudos to uggs.com.au for setting the bar high in customer satisfaction!👍
Y Yulia Afin
1211 days ago

UGGS – Turning a Negative Experience into a Positive Lesson Learned

As a customer who had a less than ideal experience with UGGS, I feel compelled to share my story. I ordered a pair of boots for a special journey to a cold winter destination from uggs.com.au. However, upon receiving my package, I discovered that they had sent me the wrong size - AU9 instead of AU8. This left me in a dilemma, as the boots were too big, and I had little time before my trip. Communicating with the company, they acknowledged their mistake and offered a full refund, albeit with the condition that I cover the return shipping fees. While they proposed sending a replacement pair at no cost, I was skeptical about the timing and the accuracy of the size. Eventually, I decided to return the boots, incurring a $18 shipping cost. Despite the frustrating experience, there is a valuable lesson to be learned. It is essential to research and choose reliable companies when making online purchases, especially for critical events. While UGGS may have faltered in this instance, it serves as a reminder to carefully consider where we invest our time and money. For those considering purchasing from UGGS, I urge you to weigh your options and explore other reputable retailers to ensure a smooth and satisfactory shopping experience. Let my experience be a cautionary tale, guiding you to make informed decisions and save both your money and time.

Editorial Review of UGGs.com.au

Introduction

UGGs.com.au is the official website of UGG, a renowned Australian footwear brand known for its high-quality sheepskin boots. With a strong heritage dating back to the 1970s, UGG has become synonymous with comfort, style, and luxury. The website offers a wide range of footwear options, including boots, slippers, sneakers, and sandals, along with accessories such as bags, hats, gloves, and care products.

Pros and Cons

Pros:
  • Extensive selection of authentic UGG products
  • High-quality materials and craftsmanship
  • Diverse range of footwear styles for various occasions
  • User-friendly website with intuitive navigation
  • Luxurious and comfortable footwear options
  • Secure payment options for a hassle-free shopping experience
Cons:
  • Pricing may be on the higher side compared to other brands
  • Limited customization options for footwear designs
  • Some styles may run out of stock quickly

User Experience

UGGs.com.au provides a seamless and enjoyable user experience. The website features a clean and organized layout, allowing users to easily browse through the extensive product catalog. The search functionality is efficient, enabling users to quickly find their desired footwear or accessory. Detailed product descriptions, along with high-resolution images, aid in making informed purchase decisions. The checkout process is straightforward, and the website is responsive and mobile-friendly, ensuring a smooth shopping experience across devices.

Pricing and Value for Money

UGG products are known for their premium quality, which reflects in their pricing. While the prices may be higher compared to some other brands, UGGs.com.au offers great value for money. The use of high-grade sheepskin, superior craftsmanship, and attention to detail justify the cost. Investing in UGG footwear means acquiring a durable and comfortable product that will last for years, making it a worthwhile investment.

Alternatives

Although UGGs.com.au is known for its iconic sheepskin boots, there are several alternatives available for customers seeking similar options. Popular alternatives include Sorel, Emu Australia, Bearpaw, and Minnetonka, which offer a range of stylish and cozy footwear options at varying price points.

Customer Service

UGGs.com.au strives to provide excellent customer service. The website offers a comprehensive FAQ section, covering a wide range of customer queries related to sizing, care instructions, returns, and more. They provide multiple contact options, including email and phone support, for any additional assistance. UGG's dedicated customer service team ensures prompt and helpful responses, enhancing the overall customer experience.

Product Quality and Selection

UGG is renowned for its commitment to producing high-quality products. Each pair of UGG boots, slippers, or shoes undergoes rigorous testing to ensure optimal comfort, durability, and style. The brand exclusively uses premium sheepskin, which provides natural insulation, breathability, and superior comfort. UGGs.com.au offers an extensive range of footwear styles, catering to different tastes, preferences, and occasions. Customers can choose from classic designs like the iconic UGG boots or explore contemporary options, showcasing the brand's versatility.

Website Usability

UGGs.com.au boasts a user-friendly website design that focuses on providing a seamless shopping experience. The website's intuitive navigation allows for easy exploration of various product categories and subcategories. Filtering options assist users in narrowing down their search based on size, color, style, and other specifications. The website's loading speed is impressive, and the overall browsing experience is smooth, making it effortless for customers to find and purchase their desired UGG products.

Returns and Exchanges

UGGs.com.au maintains a fair and customer-centric return and exchange policy. If a customer is not satisfied with their purchase, they have the option to return the item within a specified time period, provided it meets the return conditions. UGG offers a hassle-free online returns process or the ability to return items to a physical store. Exchanges are also available for customers who prefer to swap their purchase for a different size or style.

Promotions and Discounts

UGGs.com.au occasionally offers promotions and discounts, especially during special occasions like holidays or seasonal sales. These promotions may include discounts on selected products, free shipping, or other value-added benefits. Customers can stay updated on the latest deals and offers by subscribing to the UGG newsletter or following their social media channels.

Reputation

UGG has built an impeccable reputation as a leading footwear brand globally. With decades of experience, the brand has established itself as a trusted name, synonymous with quality, comfort, and style. UGGs.com.au upholds this reputation by delivering on its brand promise and consistently providing customers with luxurious and durable footwear options.

Payment Options

UGGs.com.au offers a secure and convenient online payment process. Customers can choose from various payment options, including major credit cards, PayPal, and Afterpay, for a flexible and tailored payment experience.

Loyalty Programs

UGGs.com.au does not currently offer a loyalty program. However, customers can sign up for the UGG newsletter to receive exclusive offers, news, and updates.

Customer Reviews

UGGs.com.au features customer reviews on its website for various products, allowing shoppers to gain insights from the experiences of others. These reviews help potential customers make informed decisions by providing valuable feedback on product quality, comfort, fit, and durability.

Community Involvement

UGG is actively involved in various community initiatives to give back and make a positive impact. The brand supports charitable organizations and environmental causes, demonstrating its commitment to social responsibility.

Shipping and Costs

UGGs.com.au offers shipping options both within Australia and internationally. The website provides estimated delivery times and charges during the checkout process, allowing customers to choose their preferred shipping method. The cost of shipping varies based on the delivery location and selected shipping speed. UGG aims to deliver products promptly, ensuring customer satisfaction. In conclusion, UGGs.com.au is a trusted and reliable online destination for premium footwear and accessories. With a wide range of high-quality products, exceptional customer service, and a user-friendly website, UGGs.com.au continues to be the go-to choice for those seeking luxurious and comfortable footwear options.