Users Voice for Ulta

74% users rated Terrible
2% users rated Poor
2% users rated Average
0% users rated Very Good
22% users rated Excellent
Pie Chart Review Representation for Ulta
Ulta Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Ulta Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 07 Feb 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 4 5 1 1.4 2.8
Dec 2022 1.3 5 5 5 5 5
Jan 2023 5 2.6 2.7 4.9 1.4 3.4
Feb 2023 2.6 5 3 3 1.3 5
Mar 2023 2.7 5 5 5 5 5
Line Chart for Rating of peer stores

ulta.com

pharmapacks.com

banggood.com

boomf.com

booking.com

fragrancex.com

Detailed Ulta Review by

Introduction:

Ulta.com is a popular online retailer that sells beauty products from different brands in the market. The website was founded in 1990 and initially started its operations as a store. Over the years, the website has grown to become one of the leading online beauty retailers. The website offers a wide range of products, including makeup, skincare, haircare, fragrance, and beauty tools.

Pros and Cons:

Pros:
  • The website offers free shipping on orders above $50.
  • Users can access a wide range of products from different brands.
  • Ulta.com has a well-organized and user-friendly interface.
  • The website features promotions and discounts regularly.
  • They have an Ulta rewards program for returning customers.
Cons:
  • The website does not offer international shipping.
  • Product prices may be higher than those offered by other retailers.
  • Some users have reported issues with customer service.

User Experience:

The website is well-organized, and the layout ensures that users can easily navigate through the different pages. The search function is also useful in helping users find specific products quickly. The website's loading speed is impressive, and users can access the different pages without experiencing any lag.

Pricing and Value for Money:

Ulta.com may not offer the best prices for beauty products in the market, but it is worth noting that the website provides value for money. The website stocks products from different brands, and users can access products for different budgets.

Alternatives:

Other online beauty retailers that you can consider include Sephora, Dermstore, and Beautylish.

Customer Service:

Ulta.com has an extensive FAQ section to assist users with different issues they may encounter. Users can also contact customer service through the website's live chat, email, or phone. Users have reported issues with customer service, with some complaints concerning delayed responses.

Product Quality and Selection:

Ulta.com stocks products from different brands, and users can access a wide range of beauty products suitable for different skin types and budgets. Users can find high-end and low-end products on the website.

Website Usability:

The website is well-designed, and navigating through the various pages is easy. The search function on the website is also useful in helping users find specific products quickly.

Returns and Exchanges:

Ulta.com has a return policy, and users can return products within 60 days of purchase. The products must be in their original condition, and users must provide a receipt to be eligible for a return or exchange.

Promotions and Discounts:

Users can access promotions and discounts regularly on the website. Ulta.com offers discounts during special occasions such as holidays and festive seasons. The website also has an Ulta rewards program that rewards returning customers with discounts and promotions.

Reputation:

Ulta.com has a good reputation in the online beauty industry. The website has been in operation since 1990 and has earned the trust of many customers.

Payment Options:

Users can pay for their orders through various payment options, including credit cards, debit cards, PayPal, and Ulta gift cards.

Loyalty Programs:

Ulta.com has an Ulta rewards program that rewards returning customers with discounts and promotions. Users can access the program by creating an account on the website.

Customer Reviews:

Users can leave reviews on the website, and these reviews are useful in helping other users make purchasing decisions.

Community Involvement:

Ulta.com has been involved in various community initiatives, including donating to charity organizations and supporting women's empowerment causes.

Shipping and Costs:

Ulta.com offers free shipping on orders above $50. The website also provides standard and expedited shipping options. The cost of shipping varies depending on the selected option and the location of the user.

Ulta Recent User Reviews

User Rating

5 stars

13

👤

Reviewer Name: Maddie Hill

Review Submission Date: 2023-02-05

Review Title: Completely ruined my hair
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Completely ruined my hair. Cried for 18 hours. My husband went in and got my money back and the manager knew exactly who I was…..$400…..Didn’t fix my hair though lol it is still f#%^ed. So….ruined my hair for a year for free

👤

Reviewer Name: Melanie

Review Submission Date: 2023-02-04

Review Title: Excessive shipping charges
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I paid 12.99 at checkout for ups shipping. They shipped it smartpost so usps ( totally unreliable) makes the end delivery. Because they did this I had to pay an additional 7.99 for ups to deliver it. 20.98 total for shipping. Ridiculous.

👤

Reviewer Name: DeeVa Dee

Review Submission Date: 2023-02-03

Review Title: If I could give Ulta less I would
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: If I could give Ulta less, I would… HORRIBLE CUSTOMER CARE SERVICE. I ordered a product on 12/24/2022. Package was supposed to arrive in 5-7 days but wasn’t delivered until 1/27/2023. I received an empty package-the product I ordered was missing. I contacted the establishment & they refused to either refund or reship the product. Ulta is a reputable company & this was very disappointing. I will pursue further action. It’s not about the money-it’s about the principal. I will never shop at Ulta again & will advise all my followers as well.

👤

Reviewer Name: Jo Russell

Review Submission Date: 2023-01-30

Review Title: Micheal from Ulta Beauty Store 171 …
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Micheal from Ulta Beauty Store 171 Richmond 11500 Midlothian Turnpike, Richmond, VA 23235 at Chesterfield Town Center has always been super nice, friendly, and helpful every time that I visit. I just had to leave a review. He is a wonderful employee.

👤

Reviewer Name: Lynne M

Review Submission Date: 2023-01-29

Review Title: Gweneth at the Keene store is fantastic!!
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Gweneth at the Keene, NH store was fantastic. She spent so much time with me and picked out the perfect foundation formula, something I have had so much trouble finding. We also choose a better concealer formula than what I had been using, as well as a completely different lip color that I love, but never would have chosen for myself. She was so friendly and helpful. I love everything I bought and will be back to see her the next time I need something!

👤

Reviewer Name: customer

Review Submission Date: 2023-01-28

Review Title: Great service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: So first off, the salon staff at the Eastchase Center in Montgomery, AL was amazing! I was back in my home town visiting and needed to have my brows waxed. They were busy but stated if I could come back in the hour timeframe, they could service me, which they did and the tech did an amazing job on my brow and lip service. She was also super friendly and personable during a busy holiday season. Thanks again!

👤

Reviewer Name: Karen Fishman

Review Submission Date: 2023-01-27

Review Title: Cosmetic beauty represenetivs
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Thank you Scottsdale Arizona store 33Clinque representative Sami andNars representative Dani , were so helpful !! Both really took their time and put me in the right direction.The makeup is beautiful and I can’t wait to use starting tomorrow ??A very happy customer ?

👤

Reviewer Name: Alison Wood

Review Submission Date: 2023-01-25

Review Title: Harassment
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I shop at Ulta a few times a month. Today I spent 15 minutes in the store before I put the items I was going to buy down and I left. In that 15 minute time frame I was approached 7 times by 4 employees asking me if I needed help. One of them asked me 3 times.

👤

Reviewer Name: Leslie Malay

Review Submission Date: 2023-01-24

Review Title: Melissa and Jane at your Willowbrook
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Melissa and Jane at your Willowbrook, IL location were so amazing, beautiful, kind and beyond helpful. They helped me find everything I was looking for and more.They both seem to love their job and the company they represent.Thank you,Leslie Malay

👤

Reviewer Name: MRS

Review Submission Date: 2023-01-20

Review Title: Don't order anything online from Ulta
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Don't order anything online from Ulta. They will hold your order if there are out of stock items. Why would you even offer out of stock items. Looks like a shipping label was made, but states....still awaiting carrier pickup. I order December 12th and still nothing. Called, emailed and chatted. NO help at all. All I want is a refund of my money. Should ask for interest! Another customer gone!