Unacademy User Reviews

Introduction:

Unacademy is an online learning platform launched in India in 2015. It is a leading EdTech company that offers a wide range of online courses that cater to various competitive exams, including IIT-JEE, NEET, CAT, UPSC, GATE, and more. With an extensive network of educators, Unacademy provides live classes, recorded videos, quizzes, and interactive sessions to help students prepare for their exams.

Pros:

- Unacademy offers a vast range of courses at affordable prices and the option to learn at your own pace. - Live interactive sessions with educators allow users to ask questions and get personalized attention. - Banking, SSC, and Railways are also available now for exam preparation. - Access to knowledgeable educators from top institutions and with in-depth knowledge of the subject matter. - Unacademy aims to provide education for all by offering free courses and support.

Cons:

- While the app's content is extensive, it can be overwhelming for some users and make them feel lost. - Advanced searching and filtering options would be helpful to users. - Sometimes the course content is not enough or same as that of other EdTech companies.

User Experience:

Unacademy's user interface is smooth and easy to navigate through. Users can access courses and lessons with just one click, and the dashboard provides a summary of course progress and upcoming classes. The app also includes a chat feature for users to interact with other students and educators, but it can be distracting for some users. The app has a help center where users can easily find answers to frequently asked questions (FAQs) and contact customer support.

Pricing and Value for Money:

Unacademy offers monthly, biannual, and annual subscription plans. Monthly pricing starts at INR 690, biannual pricing starts at INR 5,940, and the annual pricing starts at INR 11,900. Additionally, Unacademy offers free courses and live classes. All course content is available on the app for the subscribed user's review.

Alternatives:

Some alternatives to Unacademy include other EdTech platforms like BYJU'S, Vedantu, Simplilearn, and Udemy.

Customer Service:

Unacademy has a dedicated support team available 24/7 to help users with their queries or issues. Additionally, the app has an extensive knowledge base and FAQs to provide assistance without needing a support ticket.

Product Quality and Selection:

Unacademy comprises courses taught by knowledgeable educators from top colleges and universities. Course content ranges from basic to advanced levels, with courses available for both beginners and experienced exam-takers. The quality of the live classes is top-notch, with most classes being recorded, and users can access them later if they miss them.

Website Usability:

Unacademy's website is streamlined and user-friendly, featuring easy navigation and a clean design. Its mobile app is equally user-friendly, and users can download it from both the Google Play Store and the Apple App Store.

Returns and Exchanges:

Unacademy currently does not offer a returns/exchange policy since it offers digital content.

Promotions and Discounts:

Unacademy occasionally offers promotional discounts on subscriptions, and users can also find offers around India's National Education Day and Independence Day.

Reputation:

Unacademy has a strong reputation for providing quality education on an online platform. It has won numerous awards and was named the 'Most Innovative Company of the Year' in 2020 by Forbes India.

Payment Options:

Unacademy offers a range of payment methods, including credit/debit cards, net banking, UPI, and other mobile wallets.

Loyalty Programs:

Unacademy provides a loyalty program in which users can earn Unacademy coins for completing courses and attending live classes. These coins can be used to pay for future courses or to upgrade their subscription.

Customer Reviews:

Unacademy has a high satisfaction rate among its users, with many praising the educators' quality and the platform's ease of use. It has a 4.6-star rating on the Google Play Store and a 4.4-star rating on the iOS App Store.

Community Involvement:

Unacademy actively engages with its users by providing free courses and live classes accessible to all. They host educator interviews and live sessions on social media platforms to promote their courses and spread awareness.

Shipping and Costs:

Unacademy is a digital platform, and no physical products are shipped. However, the platform's subscription cost is based on the course package, and users pay upfront for the duration they require.

Conclusion:

Overall, Unacademy is an excellent online learning platform that provides exceptional value for money. It has a wide range of courses and experienced educators that can help students prepare for competitive exams at their own pace. The platform's user interface is straightforward and efficient, making it easy to navigate and access course content. Its customer support is fast and helpful, making it a trusted platform among users. Unacademy's affordable pricing and numerous discounts and promotions make it accessible to many. With a strong reputation, Unacademy is a recommended destination for online education in India.