Underarmour Reviews

Voted Terrible (2/5)

1012 Votes

64 Reviews

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In the Money & Insurance category

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86% users rated Terrible
3% users rated Poor
2% users rated Average
5% users rated Very Good
5% users rated Excellent
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G GWM
3 days ago

Taken more than 2 months for a refund

My review for underarmour.com Luckily it has taken me this long to write the review otherwise it could have been 0 stars! Bought two tops back in December and returned one on December 15th. Contacted just before Christmas to ask where my refund was, to be told via live chat the refund would be processed by the first week of Jan. A little bit annoyed but at least this was confirmed. That time period passed and no refund, no confirmation that they had received the returned parcel (tracking confirmed this) and now no live chat available. Sent an email asking about refund status as not received. To this day no response to email. Woke up this morning to an email confirming the refund had been processed, more than 2 months after return. It will take a further 4 days to receive this. Really poor service, but at least the refund has finally been processed. It was a £100 jacket so no insignificant amount. The service of a company of this size should be so much better but hang in there folks you might be alright it just takes a couple of months. I certainly won’t buy online from them again.
G Gemma T
5 days ago

Absolutely disgusting service

My review for underarmour.com Absolutely disgusting service. Returned 2 tops in the same parcel but they’ve only refunded 1. Multiple emails to customer service, over a month later and no reply. Can’t get through on the phone and the online chat is useless they can’t help with anything!!! Are they going bust or something?so many reviews saying refunds are outstanding!! Give me my money back!!
N Neill Taylor
5 days ago

The products are good but the customer…

My review for underarmour.com The products are good but the customer experience is the worst ever. I ordered three items at the beginning of January. One of the items went out of stock before they could deliver. I have tried asking for a delivery date or a refund. I have emailed and used the online chat with no success. I have a case number but response. The online chat have no idea when I will get a response. 2 months is not acceptable. Do Under Armour read these reviews? If so can please can we have a good front of house Customer Service that is as good as your products. I would suggest from my experience only buy from a Retail shop and not online.
N Neil Baker
17 days ago

Anti-theft device

My review for underarmour.com I bought a $250 in gear at the Lehi, UT factory outlet and the customer service rep left on an anti-theft device. Of course it did not go off as I left the store and was only discovered when I arrived home, 12 miles away. I drove back a week later to have it removed, wasting a 1/2 hour and a gallon of gas. No compensation, not even a $25 gift card that would have cost them $10 in real value. Says it is company policy.
S Steve Williams
17 days ago

Didn’t send the order and didn’t refund

My review for underarmour.com Didn't send the order and didn't reply to any of my emails - its basically a company that steals money!
P Paul
18 days ago

No refund for a returned order

My review for underarmour.com Returned an order, the package reached the warehouse according to the tracking, but received no refund. Emails to customer support, opening cases, and multiple chats with customer agents during the last month - nothing helped.
K klara
18 days ago

refund

My review for underarmour.com A shirt came with a broken seem, when trying to return it as a faulty product they said to keep the shirt and wait for a response back. Almost two months later and no update on the case just that there is longer waiting time due to them having many cases.
E Essex Electrician Services
19 days ago

Turning Lemons into Lemonade: A Journey with Under Armour

Diving deep into my experience with Under Armour, if I could give less than 1 star, I would, but sometimes from the ashes, greatness arises. My journey began with a pair of boots that sadly fell apart after just two wears. Disheartened, I reached out to customer service, only to be met with a lackluster response promising that the "relevant team" would contact me, a promise that never seemed to materialize. A frustrating experience, to say the least, but amidst the chaos, a silver lining emerged. Instead of dwelling on the negatives, I took matters into my own hands. I delved deeper, sharing my story on various platforms, hoping to catch the attention of someone who could make a difference. And surprisingly, my persistence paid off. Under Armour, known for its top-notch athleticism, finally recognized the misstep and reached out to me personally. They not only replaced the faulty boots but also extended an apology, acknowledging the inconvenience caused. It was a gesture that spoke volumes about their commitment to customer satisfaction. What could have been a tale of disappointment turned into a narrative of redemption and goodwill. Under Armour may have stumbled initially, but their willingness to rectify the situation and go the extra mile restored my faith in their brand. So, while the journey started off rocky, it ended on a positive note, showcasing the power of perseverance and the impact of genuine customer care.
E Emma
19 days ago

Absolutely terrible service

My review for underarmour.com Absolutely terrible service. Never will I shop UA again. They have had my return since 18th Dec 23, confirmed via the tracking, and I’m still waiting for my refund worth £300! Shocking and frustrating. No one to talk to, online chat a waste of time and no one cares. Avoid at all costs.
M Mariette Younan
20 days ago

Poor quality

My review for underarmour.com Got a hoodie purchased at the store. Very very bad quality. Customer service were really useless. I was not even looking for a return , I wanted to report the quality. They did not even care
L Len Kalish
20 days ago

UNDER ARMOUR DOES NOT SUPPORT ITS PRODUCTS

My review for underarmour.com I contacted under armour because of two full zipper sweatshirts that I owned for over a year (washed many times) and the zipper housing broke and therefore I was looking for a solution. They advised me that they only warranty their products for 1 year. They also asked me to forward pictures of the problem which I did and they then advised me i must have the receipt of purchase which I did not retain and therefore they will do nothing.
S Seal
23 days ago

unprofessional, ridiculous

My review for underarmour.com Iinstead of 2-3 days I am waiting more than a month for delivery. Talked a few times on chat and nobody is capable to inform me about planned delivery date. Instead they justify that with many complaints head quater has to handle. I have an impression they sell stuff they do not have on stock in Europe (Belgium). The only communication I receive these are commercials from under armour. Most trustworthy company? how much this title cost?
G Gram4eild
27 days ago

I really like the name under amour. I think it is a good name for the brand. I got to discover the company from many athletes using their gear, They have also become my sports gear brand as well.

My review for underarmour.com I really like the name under amour. I think it is a good name for the brand. I got to discover the company from many athletes using their gear, They have also become my sports gear brand as well.
D Dominic Wilkinson
29 days ago

Hands down the worst customer service…

My review for underarmour.com Hands down the worst customer service on the planet, perhaps in the universe. Ordered items a month ago, taken money and heard nothing since. Impossible to get hold of anybody. Phone line never open, web chat a waste of space and multiple messages to customer service ignored.
E Emily Johnson
34 days ago

A big fan of UA

My review for underarmour.com I'm a big fan of Under Armour's lightweight, breathable athletic wear. The innovative fabrics make a real difference during intense workouts. My UA shirts, shorts, and pants continue to hold up very well over time. My only complaint is their gear runs expensive, especially shoes. But overall the quality is worth the price for serious athletes.

Introduction

Under Armour is a popular sportswear brand that launched its e-commerce website, underarmour.com, in 2000. It sells a range of products like athletic wear, shoes, and accessories for men, women, and children. The brand is known for its innovative design and high-quality products that cater to various activities.

Pros

Under Armour has a vast collection of products that cater to different sports and activities, making it a one-stop-shop for customers. The website offers free shipping on all orders over $60, and customers can also enjoy free returns within 60 days of purchase. The website is user-friendly and offers a clean and organized interface for customers to navigate through. Customers can also access customer reviews to help them make informed purchase decisions.

Cons

One of the drawbacks of underarmour.com is its pricing. The brand's products are relatively expensive compared to its competitors, which may not be affordable for everyone. The website's search function could be improved as it does not provide filtering options for specific product features.

User Experience

Under Armour offers a seamless and hassle-free shopping experience for its customers. The website is well-organized and categorizes products for easy access. Customers can add items to their cart and checkout within a few clicks. The checkout process is secure, and the brand offers various payment options, including credit card and PayPal.

Pricing and Value for Money

Under Armour offers premium products that come with a hefty price tag. While the brand's products are known for their high-quality and innovative design, customers may find them too expensive for their budget. However, the website's frequent sales and discounts offer customers a chance to purchase the brand's products at a more affordable price.

Alternatives

Under Armour's main competitors include Nike, Adidas, and Puma. These brands offer similar products and compete with Under Armour in the athletic wear and sports accessories market. While each brand has its unique selling points and pricing, customers may find it helpful to compare products across these brands before making a purchase.

Customer Service

Under Armour's customer service team is responsive and helpful. Customers can reach the support team through email or phone, and the brand offers a live chat feature for customers to get quick assistance. The brand also has a comprehensive FAQ section that answers common questions related to purchasing, shipping, and returns.

Product Quality and Selection

Under Armour offers high-quality products that cater to various sports and activities. The brand's products are known for their innovative design, durability, and performance. Customers can shop for athletic wear, shoes, and accessories for men, women, and children. The website also offers products for various weather conditions, like cold weather and rain.

Website Usability

Underarmour.com offers a clean and straightforward design that customers can navigate with ease. The website categorizes products for easy access, and customers can filter products by size, color, and price range. The website also offers a comprehensive search function that displays relevant products based on keywords.

Returns and Exchanges

Under Armour offers free returns within 60 days of purchase. Customers can return products via mail, or they can visit an Under Armour outlet store to return their items. The brand's return policy is customer-friendly and ensures that customers are satisfied with their purchase.

Promotions and Discounts

Under Armour offers frequent sales and discounts, and customers can sign up for the brand's newsletter for exclusive offers and product updates. The website also offers a student discount program that provides a 10% discount to eligible students.

Reputation

Under Armour is a reputable brand in the sportswear industry, known for its innovative design and high-quality products. The brand has received positive reviews from customers and industry experts, and it continues to innovate and evolve its products to cater to the latest trends and customer needs.

Payment Options

Under Armour offers various payment options, including credit card and PayPal. Customers can also pay through Visa Checkout or Apple Pay, making the checkout process more accessible and convenient for customers.

Loyalty Programs

Under Armour offers a loyalty program called UA Plus, where customers can earn points for purchases and product reviews. Customers can redeem their points for discounts, free shipping, and exclusive products.

Customer Reviews

Under Armour encourages customer reviews on its website and displays them below each product. Customers can see honest feedback from other customers, helping them make informed purchase decisions.

Community Involvement

Under Armour supports athletic communities worldwide and sponsors various events and sports teams. The brand also has a charitable arm called the UA Freedom initiative, which supports veterans, active duty military personnel, and first responders.

Shipping and Costs

Under Armour offers free ground shipping on all orders over $60, and customers can also opt for expedited shipping at a additional cost. The brand ships domestically and internationally, and customers can track their shipment through their website.