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Under Armour is a popular sportswear brand that launched its e-commerce website, underarmour.com, in 2000. It sells a range of products like athletic wear, shoes, and accessories for men, women, and children. The brand is known for its innovative design and high-quality products that cater to various activities.
Pros
Under Armour has a vast collection of products that cater to different sports and activities, making it a one-stop-shop for customers. The website offers free shipping on all orders over $60, and customers can also enjoy free returns within 60 days of purchase. The website is user-friendly and offers a clean and organized interface for customers to navigate through. Customers can also access customer reviews to help them make informed purchase decisions.
Cons
One of the drawbacks of underarmour.com is its pricing. The brand's products are relatively expensive compared to its competitors, which may not be affordable for everyone. The website's search function could be improved as it does not provide filtering options for specific product features.
User Experience
Under Armour offers a seamless and hassle-free shopping experience for its customers. The website is well-organized and categorizes products for easy access. Customers can add items to their cart and checkout within a few clicks. The checkout process is secure, and the brand offers various payment options, including credit card and PayPal.
Pricing and Value for Money
Under Armour offers premium products that come with a hefty price tag. While the brand's products are known for their high-quality and innovative design, customers may find them too expensive for their budget. However, the website's frequent sales and discounts offer customers a chance to purchase the brand's products at a more affordable price.
Alternatives
Under Armour's main competitors include Nike, Adidas, and Puma. These brands offer similar products and compete with Under Armour in the athletic wear and sports accessories market. While each brand has its unique selling points and pricing, customers may find it helpful to compare products across these brands before making a purchase.
Customer Service
Under Armour's customer service team is responsive and helpful. Customers can reach the support team through email or phone, and the brand offers a live chat feature for customers to get quick assistance. The brand also has a comprehensive FAQ section that answers common questions related to purchasing, shipping, and returns.
Product Quality and Selection
Under Armour offers high-quality products that cater to various sports and activities. The brand's products are known for their innovative design, durability, and performance. Customers can shop for athletic wear, shoes, and accessories for men, women, and children. The website also offers products for various weather conditions, like cold weather and rain.
Website Usability
Underarmour.com offers a clean and straightforward design that customers can navigate with ease. The website categorizes products for easy access, and customers can filter products by size, color, and price range. The website also offers a comprehensive search function that displays relevant products based on keywords.
Returns and Exchanges
Under Armour offers free returns within 60 days of purchase. Customers can return products via mail, or they can visit an Under Armour outlet store to return their items. The brand's return policy is customer-friendly and ensures that customers are satisfied with their purchase.
Promotions and Discounts
Under Armour offers frequent sales and discounts, and customers can sign up for the brand's newsletter for exclusive offers and product updates. The website also offers a student discount program that provides a 10% discount to eligible students.
Reputation
Under Armour is a reputable brand in the sportswear industry, known for its innovative design and high-quality products. The brand has received positive reviews from customers and industry experts, and it continues to innovate and evolve its products to cater to the latest trends and customer needs.
Payment Options
Under Armour offers various payment options, including credit card and PayPal. Customers can also pay through Visa Checkout or Apple Pay, making the checkout process more accessible and convenient for customers.
Loyalty Programs
Under Armour offers a loyalty program called UA Plus, where customers can earn points for purchases and product reviews. Customers can redeem their points for discounts, free shipping, and exclusive products.
Customer Reviews
Under Armour encourages customer reviews on its website and displays them below each product. Customers can see honest feedback from other customers, helping them make informed purchase decisions.
Community Involvement
Under Armour supports athletic communities worldwide and sponsors various events and sports teams. The brand also has a charitable arm called the UA Freedom initiative, which supports veterans, active duty military personnel, and first responders.
Shipping and Costs
Under Armour offers free ground shipping on all orders over $60, and customers can also opt for expedited shipping at a additional cost. The brand ships domestically and internationally, and customers can track their shipment through their website.
Review Title: These guys have an amazing support team…
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Review Description: These guys have an amazing support team. We had some issues with our order coming from Australia to New Zealand, but they made every single effort to help us and finally fix the issue. Thank you.
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Reviewer Name: Michael
Review Submission Date: 2023-01-28
Review Title: Forget ordering online from Under Armour
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Review Description: Ordered a pair of shoes for the first time on underarmour.ca and received a confirmation email. Waited another five days then received another email saying the item I ordered was out of stock. Why would the ordering system allow you to order items which were not stocked. At least they did not charge me. If you are doing online ordering, go elsewhere.
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Reviewer Name: Jim Werdeniuk
Review Submission Date: 2023-01-23
Review Title: Eff UA
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Review Description: Amazing product. Horrible customer service. I have yet to find a single employee with anything related to product knowledge. Go to a store to only have them order from online for you. Online duplicate charges, which is a struggle to get refunded. Then they send wrong size and have audacity to tell you to wait 15 days for an exchange to arrive. It's Amazing that Under Armour customer service makes Comcast's look competent.
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Reviewer Name: Igor Brezovic
Review Submission Date: 2023-01-22
Review Title: Under Armour CHARGED BANDIT TRAIL…
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Review Description: I bought their CHARGED BANDIT TRAIL GORE-TEX sneakers, and found out they take in more water than Titanic. Lousy experience...
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Reviewer Name: Chris Miller
Review Submission Date: 2023-01-20
Review Title: Bought items in November returned some…
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Review Description: Bought items in November returned some items a week later Nov 28. Never got a refund it’s January. I called customer service many times and they can’t get their brains together so my $329 refund is lost somehow. They won’t refund my money even thought they’ve verified my items are there.
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Reviewer Name: Mary
Review Submission Date: 2023-01-19
Review Title: CSR Department is terrible …
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Review Description: CSR Department is terrible … He lies to the client that it takes 14 business days to return your money and it is not true. When you call to ask, they tell you that you must wait a few more days. Angie CSR is a terrible agent, she does not know how to solve any case and when I asked her for a supervisor, her told me that supervisors do not solve anything... when they buy at under Amour. be sure to mail anything back or call Customer Services because they don't know how to deal with a customer
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Reviewer Name: Les Stempien
Review Submission Date: 2023-01-15
Review Title: NOT a happy customer
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Review Description: I purchase 2 pairs of trainers and unfortunately they were not quite wide enough. Their size 11 is not the same as Adiddas or Nike their 11 is just a bit tighter so I would have eventually split them. Returned them and lost my postage on both pairs so I lost £7.90 I will NOT buy anything from that company ever again
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Reviewer Name: Lee Aspinall
Review Submission Date: 2023-01-04
Review Title: Dreadful Company
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Review Description: They don't reply to emails sent, they certainly don't answer the phone and 'Live Chat' is useless, so why would anyone in there right mind want to deal with this dreadful company who at the time of leaving this review have 84% bad reviews. Suggest you avoid at all costs.Despite calling them 22 times today between 10.00am and 4.30pm I was not able to speak with anyone as I received the same automated response every single time 'No Agent Available'.Just unbelievable appalling customer service.
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Reviewer Name: Martin Elcoate
Review Submission Date: 2023-01-03
Review Title: Under Armour - poor ethics - avoid
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Review Description: I’ve used Under Armour for around 5 years with 2 pairs of underwear & 2 base layers. Primary use is for running. Great products and all going strong after a lot of use. So why the one star review? This company has a very poor track record with regard to environmental considerations (eg chemical footprint), poverty wages and links to trophy hunting. For more see Ethical Consumer. There are alternatives to Under Armour and they’ll be getting my money in the future until Under Armour make changes for the better.
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Reviewer Name: Lera Krasnoselska
Review Submission Date: 2022-12-27
Review Title: Worse E-Commerce experience.
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Review Description: Worse E-Commerce experience.I bought Gift Card from Amazon and tried to use it on UA. But order got canceled At the same time, balance of gift cards is zero. UA just sent me replacement Amazon can’t make refund, because these cards marked as used UA support is the worst. No refund, no successful order. Any answer or help