Universal Standard is an online fashion retailer that offers sizes ranging from 00 to 40, an inclusive range that caters to all body types. The website was launched in 2015 and has since gained a loyal following from customers who appreciate their body-inclusive values and sustainable practices.
Pros and Cons
Pros of shopping at Universal Standard include a wide range of sizes, high-quality products, inclusive values, and sustainable practices. Cons may include higher prices compared to other retailers and limited color options.
The website has a clean and modern design that is easy to navigate. There are plenty of product images and customer reviews to help shoppers make informed decisions.
Pricing and Value for Money
The prices for Universal Standard are higher than average, but the company prides itself on using premium materials and sustainable practices, which justify the cost for many. Customers also appreciate the company's inclusive size range and commitment to ethical labor practices.
Other retailers that offer inclusive size ranges include Eloquii, Torrid, and Lane Bryant. However, Universal Standard sets itself apart with its sustainable practices and commitment to ethical labor.
Universal Standard offers a live chat feature for customer support, as well as email and phone support. The company has a reputation for excellent customer service, with many customers commenting on prompt and helpful responses.
Product Quality and Selection
Universal Standard offers high-quality clothing made from premium materials. The company's size range is also impressive, offering sizes 00-40. However, some customers note that the color selection can be limited.
The website is modern and easy to use. Product categories are clearly labeled, and there is a search function that allows customers to find specific items quickly.
Returns and Exchanges
Universal Standard offers free returns and exchanges within 30 days of purchase. Returns can be processed through the website or by contacting customer support.
Promotions and Discounts
Universal Standard offers occasional promotions and discounts, as well as an email list that alerts customers to sales.
Universal Standard has a positive reputation among customers and industry experts for its inclusive values, sustainable practices, and commitment to ethical labor.
Universal Standard accepts most major credit cards, as well as PayPal and Apple Pay.
Universal Standard does not currently offer a loyalty program.
Customers generally leave positive reviews for Universal Standard, commenting on the high quality of the clothing and the inclusive sizing options.
Universal Standard is involved in various charitable initiatives, including working with the ACLU and supporting hurricane relief efforts.
Shipping and Costs
Universal Standard offers free standard shipping on all domestic orders. Priority and international shipping are also available for an additional fee.
Review Title: I ordered from universal standard 3…
Review Description: I ordered from universal standard 3 weeks ago, I am based in the UK. They happily took my money but 3 weeks later the order still hasn’t been shipped. Terrible customer service. Saying I will receive an email about shipping but it never arrives. Don’t order from them. Shame as they do make nice clothes.
Reviewer Name: Amanda Lawnicki
Review Submission Date: 2021-12-10
Review Title: Absolutely horrendous customer service
Review Description: Absolutely horrendous customer service. They do not even try to understand your issue, only robotically state whatever script they have in front of them.You better know exactly what you're doing when you buy their product using a $25 credit because if you have to return even a portion of the order, it's gone forever.
Reviewer Name: Jeanne
Review Submission Date: 2021-11-16
Review Title: Delivery scam?
Review Description: Universal Standard claims my package was delivered, but it was not. There is no problem with stolen packages on my street, and I'm home all day with a dog who barks whenever someone approaches the house. I was excited to find a vendor who seemed to be size-inclusive, but this seems like just another scam company advertising on Facebook. I should have known better. For some reason, I was smart enough to buy the non-delivery insurance. We'll see if I really get a refund or if this is the actual profit center for the company.
Reviewer Name: Eileen McClelland
Review Submission Date: 2021-10-04
Review Title: Just watch out for "final sale" items
Review Description: Just watch out for "final sale" items. I inadvertently ordered from a final sale/warehouse sale and am stuck with a bizarre dress that seems to be twice my normal size. they won't take it back, so I guess it's going to Goodwill. And I'm done with Universal Standard. I really do understand "final sale," but come on. The sizing is completely insane on this dress. No "fit liberty" in final sales.
Reviewer Name: M in NYC
Review Submission Date: 2020-04-30
Review Title: The Very Best
Review Description: I've purchased many many items from Universal Standard. I can't say enough good things about them.I spent most of my adult life looking for minimalist plus size fashion, only to be met with garish prints and frilly, unfashionable nonsense. US uses high quality materials to create well made shirts, skirts, and pants. If you take care of the pieces - as in, follow the care instructions on the label, they'll look good as new a year later.I've also had to return items for sizing issues, and have had absolutely no trouble with returns.