Uolova Reviews

Voted Terrible (2/5)

134 Votes

20 Reviews

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In the Hair Product Store category

Pie-Chart Analysis

70% users rated Terrible
10% users rated Poor
5% users rated Average
5% users rated Very Good
10% users rated Excellent
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L LaShon Hamilton
5 days ago

An disappointed customer

My review for uolova.com There has to be done with this company.... Taking people money, not answering telephone calls, not sending out orders and not even responding to emails sent to them regarding orders that was placed but this shady ass company most definitely took the money. I sent an email to this company regarding an order I'd placed in January 2024 and still haven't received my order. Now I want a full refund. People don't have money to just throw away. Now start sending out refunds on orders placed or send us our orders. This is so sad that a company does this. This is what happens when you try to support a company.
K Katina Henry
9 days ago

I bought a 12” Bob wig from Uolova and…

My review for uolova.com I bought a 12” Bob wig from Uolova and I received a 10” inch wig. I have emailed them numerous times, sent them WhatsApp, Instagram and Facebook messages and am yet to get a reply. I asked them to refund me the difference between the two wigs or send me the wig I bought and I have just been ignored. Their customer service is just the worst and I would really love someone to deal with my issue!
B Bolanle Mustapha
10 days ago

I ordered for 3 bundles of human hair…

My review for uolova.com I ordered for 3 bundles of human hair and still no confirmation nor returned emails from them, despite trying on numerous occasions to get responses.
S Sharon Evans Rodrigo
12 days ago

THIS IS A HORRIBLE COMPANY

My review for uolova.com This is a horrible company. (Please don’t get scammed by doing business with them). I purchased three wigs in late December 2023. I tried to return them two days later after realizing the wigs are not as advertised, but a cheap quality, shorter length, tighter curl pattern, and looked like something from a dollar store. As of today (February 13, 2024), not one person has ever responded to any of my emails, phone calls, or certified letter with the returned wigs asking for a full refund. (Please note that the wigs arrived packaged in a plastic wrapping bag with no invoice or company information advising of product, how to contact them, or regarding anything; or even to say simply “THANK YOU”). I’ve had to take more unnecessary time from my schedule to try and locate them, but determined their contact information is also fraudulent from their webpage, as advertised on Facebook and Instagram. However, they quickly charged my credit card (immediately), so someone is there behind the scenes working. They’re just not reading emails, answering phone calls, or returning calls. I was trying to contact them to advise them I would be returning all three wigs and requesting a full refund of $247.00, and wanted to determine if I needed to send it to anyone’s attention. However, after numerous phone calls and emails to the two email addresses provided on their webpage, and not receiving a return call at their number (407) 479-8039 or (620) 254-9820 (the number they gave my credit card number, but it doesn’t even allow you to leave a message period), I’ve concluded this company is very shady and I finally mailed the wigs back on January 29, 2024, to meet their 30-day return policy. I sent it through the post office and paid $26.69 to mail it certified receipt. I sent it to the address provided on their webpage for return packages (Uolova Hair / 6888 Highway 6 South / Houston, TX 77083). (I received notification from the post office last Friday (February 9, 2024, with the returned package to me that the package was undeliverable because their business closed on February 1, 2024). I have called that number again this afternoon, and left a voice message of everything I’ve provided in this narrative. Still no one answered or have returned my call. My next step is to report this scammer to the Federal Trade Commission and Better Business Bureau. Do NOT do business with them.
S Stephanie Wofford
15 days ago

Is uolova a scam-Have not received hair

My review for uolova.com I ordered some bundles based off a video that popped on my feed. I didn’t think anything was wrong until it was a week later and I hadn’t received any emails about the order. Thank god I screenshot the confirmation with order number because it’s not showing up under my account. I have called and emailed several times but have not received any response. Is this company a scam?
C Cherlyne Beliard
16 days ago

This company is a scam

My review for uolova.com This company is a scam , I purchased a wig through after pay and I complain to after pay I don’t receive the wig and after pay keep changing my card. Please be careful with after pay they are scam. They know I didn’t receive anything. No one cares. Report them to customer agency.
J Janet Edwards
25 days ago

Horrible Wig!

My review for uolova.com Your company is falsely advertising the product; i.e., the product you receive looks nothing like you advertise on social media. The hair quality is god-awful, the wig sheds a lot, (more than normal), and it does not look like human hair, looks like baby doll hair. When washed, looks way worse. I am gong to contact my credit card company to have them reverse payment. That's just how bad your product is.
C customer
25 days ago

IT IS A SCAM!!! PLEASE REPORT THEIR PAGE ON INSTAGRAM

My review for uolova.com Ordered in September and order is still processing I sent several emails asking a refund,no one bothers to answer. It is clearly a scam and I urge any of you to report their page on Instagram to stop them from scamming more innocent people like you and I Terrible experience.
S Sonia Nicole
25 days ago

Scammers!!!!!!!!!!!

My review for uolova.com My experience was horrible!! Do not purchase anything from this company they Do Not ship in 3-5 days, took for me to dispute my order for them to even ship it!! And they was over a month late shipping! Then they sent me something different something I didn’t order! I like long hair they sent me something shoulder length.. Save your money and look at reviews first! I’m going to report them to BBB.
T Tracy Boswell
29 days ago

I’m so disgusted

My review for uolova.com I’m so disgusted! This place advertises on every social media platform And don’t honor their work! I paid for my wig and never received it! I can’t get In Touch with anyone! This is a scam! They confirmed a order, evwn though it was yhw wrong wig! Bit never even sent that one! Please dont order from this company!! ITS A SCAM
C Cherelle Prim
40 days ago

Transformative Experience with Uolova: A Testimonial of Gratitude

My journey with uolova.com has been nothing short of transformative. Initially, I stumbled upon this company, intrigued by their promise of efficient shipping within 3-5 business days. Despite my excitement, my order faced delays, causing concern and frustration. However, upon reaching out, I was met with a swift and empathetic response, reassuring me of their dedication to resolve the issue. Following a small hiccup, I was delighted by the genuine care and attention to detail exhibited by the customer service team. Their proactive efforts to address my concerns and provide timely updates truly set them apart. What began as a worrisome experience blossomed into a testament of exceptional customer service and unwavering commitment to customer satisfaction. Today, as I reflect on my experience with uolova.com, I am filled with gratitude for the resolution and support extended to me. It is evident that this company values its customers and strives to foster trust and loyalty. My faith in their integrity has been reaffirmed, and I am grateful for the opportunity to share this positive testimonial. Thank you, Uolova, for turning a challenging situation into a shining example of stellar customer service. Your dedication and professionalism have earned my trust and loyalty, and I look forward to continued positive experiences with your brand.
S Stefanie Price
43 days ago

Horrible experience

My review for uolova.com Horrible experience, I ordered a unit last month, I have not received it, I notified the better business bureau..uolova is a joke, I see they responded on here to only the positive review! I have my Attorney looking into a few things in regards to this company, they will learn not to play with customers time and money
K Kimberly Smith
61 days ago

No response from Uolova

My review for uolova.com Tracking a purchase made dec 12th says its still processing. Zero response from emails sent to Anthony at uolova. very disappointed. Update! Finally recieved almost a month later. No goodies In the box
K Kim Thompson
63 days ago

Scam

My review for uolova.com I ordered 2 wigs, only received 1. I’ve been calling everyday for almost 2 weeks. No response via email or Facebook either. I wish I would have researched this company before making a purchase. I’ve found several complaints saying the same thing.
C Candace
110 days ago

I ordered a 26″ loose deep unit on the…

My review for uolova.com I ordered a 26" loose deep unit on the 25th of October and its just getting here today November 7, 2023 but it's the wrong length 🤬 the unit received barely comes below the shoulders. No one will return my calls or emails. I've ordered from them one before and the order was fine. This time I noticed it was no email confirmations sent I had to basically hunt down the shipping information. This customer service number is a Google voice number that they just don't answer. I would like the right unit or my money back but no one from their company will reach out to make things right.

Introduction

uolova.com is an online retail store that offers a wide range of products, including electronics, fashion, home decor, and much more. With its user-friendly interface and extensive product selection, uolova.com aims to provide a convenient and enjoyable shopping experience for customers. In this editorial review, we will examine various aspects of the website to help you make an informed decision about using uolova.com for your online shopping needs.

Pros and Cons

Pros:
  • Extensive product selection across various categories
  • User-friendly interface for easy navigation
  • Competitive pricing on most products
  • Responsive customer service
  • Secure payment options
Cons:
  • Limited availability of some products
  • Pricing may vary depending on the region

User Experience

Uolova.com prioritizes user experience by offering an intuitive and visually appealing interface. The website layout allows for easy navigation, making it effortless to find products across different categories. The search functionality is efficient, helping users quickly locate specific items. Additionally, the website's responsive design ensures a seamless shopping experience across various devices.

Pricing and Value for Money

Uolova.com offers competitive pricing on most products, allowing customers to find great deals. The website frequently runs promotions and discounts, enhancing the value for money. However, it is important to note that pricing may vary depending on the region, and some products may have limited availability, impacting the overall value for money.

Customer Service

Uolova.com provides reliable customer service to address any queries or concerns. Their support team is responsive and strives to resolve issues promptly. The website also offers a comprehensive FAQ section that covers commonly asked questions and provides self-help solutions.

Product Quality and Selection

uolova.com is committed to offering high-quality products sourced from reputable brands. With an extensive selection across various categories, customers can find products that suit their preferences and requirements. However, due to the vast product range, it is essential to read customer reviews and product descriptions to ensure you are purchasing the desired quality.

Website Usability

The website's usability is commendable, featuring a clean and organized layout. The intuitive navigation menu allows users to browse and filter products effortlessly. The product pages provide detailed information, specifications, and customer reviews, aiding in making informed purchase decisions. However, occasional lags in page loading speed can slightly hamper the overall usability.

Returns and Exchanges

Uolova.com offers a hassle-free returns and exchanges policy. If you receive a defective or incorrect product, you can easily request a return or exchange within the specified timeframe. The website provides clear instructions and guidelines for the return process, ensuring a smooth experience for customers.

Promotions and Discounts

Uolova.com frequently runs promotions and discounts on select products, allowing customers to enjoy significant savings. The website prominently displays ongoing promotions and deals, keeping users informed about the latest offers. Additionally, subscribing to the newsletter provides access to exclusive discounts and early access to sales events.

Reputation

Uolova.com has built a reputation as a reliable and trustworthy online retailer. With a strong commitment to customer satisfaction, the website has garnered positive reviews and feedback from satisfied customers. The company's dedication to providing high-quality products and excellent customer service has contributed to its favorable reputation in the online retail industry.

Payment Options

Uolova.com offers secure and convenient payment options for customers. These include major credit cards, debit cards, and popular online payment systems. The website ensures the safety of personal and financial information through encryption technology, giving customers peace of mind while making transactions.

Loyalty Programs

Currently, uolova.com does not have a dedicated loyalty program in place. However, customers can enjoy benefits such as exclusive discounts, early access to sales events, and personalized recommendations by subscribing to the newsletter.

Customer Reviews

Customer reviews play a vital role in helping potential buyers make informed decisions. Uolova.com prominently displays customer reviews on product pages, providing valuable insights into product quality and overall satisfaction. It is advisable to read a variety of reviews to gauge the general consensus before making a purchase.

Community Involvement

Uolova.com actively engages with the community through its social media channels. They often share valuable content, including product reviews, useful tips, and exclusive offers, to keep customers informed and engaged. Additionally, the website encourages customers to share their experiences and feedback, fostering a sense of community and enabling interaction among users.

Shipping and Costs

Uolova.com offers reliable and timely shipping services. The website provides multiple shipping options, including standard and expedited delivery, allowing customers to choose based on their needs. Shipping costs may vary depending on the product, weight, and delivery location. It is advisable to review the shipping costs prior to completing your purchase to avoid any surprises. In conclusion, uolova.com is a reputable online retailer with a user-friendly interface, competitive pricing, and a wide range of products. While there are some limitations, such as limited availability and regional pricing variations, the website overall provides a positive shopping experience. With its commitment to product quality, customer service, and secure payment options, uolova.com is a reliable choice for hassle-free online shopping.