Urbancompany Reviews

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Unethical and unresponsive

An Authentic Experience with UrbanCompany: Upholding Ethics and Customer Satisfaction When I first engaged with UrbanCompany (UC), I was optimistic about the services they provided. Little did I know that my experience would lead me to unearth the company's unethical practices and poor customer service. During one of the routine cleaning sessions, the individual assigned to the task carelessly damaged several mirrors and glasses in my apartment. To my dismay, my attempts to seek reimbursement in accordance with UC's policy became a harrowing ordeal. Despite multiple follow-up calls, reaching out to their escalation team, and persistent efforts, I found myself entangled in a web of unresponsiveness and evasion. The frustration mounted as UC consistently failed to adhere to their promised deadlines, leaving me in a state of uncertainty regarding the status of my refund. Even as I sought clarity and resolution, the lackluster customer service further exacerbated my ordeal. The ordeal made it evident that the company's policies were arbitrary and far from serving the customer's best interest. Compounded by this adversity was the distressing revelation that despite incurring damages amounting to over INR 30,000, UC arbitrarily intended to reimburse only a fraction of the total cost. The rationale behind this decision supposedly rested on "company policy," a disappointing display of unscrupulousness and disregard for customer well-being. Furthermore, delving deeper into their processes, I discovered an even more insidious practice; the burden of damages, incurred even in the course of their duties, was unfairly shifted to the very workers striving to make ends meet. I was appalled to learn that these hardworking individuals, already grappling with financial constraints, were expected to bear 50% of the damages, despite the presence of insurance. This revelation shook me to my core, revealing a severe lack of compassion and fairness within the company's operational ethos. Subsequently, these unsettling encounters prompted me to question the true nature of UC's practices, igniting a quest to ensure accountability and rectitude. The realization that such unjust and exploitative conduct may potentially infringe upon consumer protection laws galvanized me to consider the pursuit of legal recourse. The impact of this ordeal has left an indelible mark, compelling me to raise awareness and advocate for ethical conduct within the service industry. I ardently hope for a future where authenticity, integrity, and customer-centric principles take precedence, eclipsing the abhorrent practices that currently pervade UC's operations. In conclusion, my experience with UrbanCompany has been a disheartening saga, revealing systemic flaws, moral lapses, and a fundamental disregard for customer welfare. While I empathize with the dedicated workers ensnared within this tumultuous framework, I hold firm in my belief that no company, regardless of its stature, can thrive in perpetuity while shunning ethical responsibility. It is my fervent aspiration that this testimonial serves as a clarion call, prompting a transformative journey towards ethical rectitude and customer-centric values within the service industry.

Turning a Blind Eye to Customer Concerns

Reflecting on my experience with urbancompany.com, I must share the unsettling truth behind their seemingly polished exterior. While my encounter did not entail a specific service mishap, it delved into the shadows of the company's integrity when faced with accountability. During a routine cleaning session, a mishap led to damaged mirrors and glasses within my residence. As per Urban Company's policy, compensation for such incidents is guaranteed, yet the journey to actualize this promise metamorphosed into a harrowing ordeal. The labyrinth of reaching their escalation team, besieged with unreturned calls and unmet deadlines, epitomized the epitome of unresponsiveness and indifference. The cumbersome task of navigating through a sea of unhelpful customer service representatives left me disillusioned and disheartened. Despite the encapsulated damages amounting to INR 30K+, the company conveniently adhered to a policy limiting reimbursement to a mere INR 10K, thus undermining the magnitude of the issue. What transpired thereafter not only unravelled the company's ethical acumen but also thrust forth shades of exploitation. Disconcertingly, Urban Company mandates its diligent, low-income workforce to bear 50% of any damages, irrespective of possessing insurance coverage. Witnessing the juxtaposition of hardworking individuals coerced into financial liability by a conglomerate immune to empathy sparked a wave of indignation within me. Such egregious practices not only tarnish the brand's integrity but also tiptoe precariously on the edges of consumer protection statutes. The resounding echoes of such an ordeal resonate with a fervent hope for justice and rectitude. Somewhere within the cosmic tapestry of commerce, I yearn for a reckoning where transparency reigns supreme, and accountability transcends corporate apathy. As the shadows of ethical ambiguity loom over such enterprises, a beacon of truth illuminates a path towards collective consciousness and fair practices. In the interconnected web of commerce, may the voices of integrity resound louder than the glaring missteps, fostering a landscape where customer concerns are met with genuine care and resolution.

Washing machine repair service

Upon discovering a malfunction in my beloved Front load IFB washing machine, I turned to urbancompany.com for assistance. Having booked a washing machine repair service through their platform, I eagerly anticipated the arrival of the technician. To my delight, the technician punctually appeared at my door, exuding a professional demeanor that immediately put me at ease. Throughout the repair process, the technician showcased a commendable level of expertise and skill, confidently tending to the inner workings of the appliance. What truly set him apart, however, was his willingness to engage in meaningful dialogue. Not only did he diligently address the issue at hand, but he also took the time to impart valuable insights on maintenance, offering me indispensable tips to safeguard the longevity of my washing machine. As he deftly navigated the repair, the technician seamlessly interwove his actions with informative discourse, educating me on the importance of certain maintenance practices and how to sidestep potential problems in the future. This imparted knowledge not only enlightened me about the intricacies of my appliance but also instilled a sense of confidence in prolonging its lifespan. The expertise exhibited by the technician and his holistic approach to the service left an indelible impression on me. I departed from the experience not only with a fully operational washing machine but also with a newfound understanding of how to care for it properly. In conclusion, my experience with urbancompany.com's washing machine repair service transcended the mere rectification of a mechanical issue. It evolved into a masterclass in appliance care, thanks to the technician's professionalism and willingness to share his expertise. I now feel equipped to navigate the maintenance of my washing machine with confidence, armed with the knowledge bestowed upon me during the service. For anyone seeking not just a repair, but an educational and enriching experience, I wholeheartedly recommend urbancompany.com's impeccable service.

Reviving My Wash Day: An UrbanCompany Experience

In my quest for a reliable washing machine repair service, urbancompany.com truly stood out. After booking their service for my beloved Front load IFB washing machine, I must say, I was beyond impressed. From the moment the technician arrived promptly at my doorstep, I could sense their professionalism and dedication. Not only did they skillfully repair my machine, but they also took the time to educate me on preventive measures to ensure its durability in the long run. Their insightful tips and guidance on maintenance were invaluable, showcasing a genuine commitment to customer satisfaction. Thanks to urbancompany.com, my wash day woes have been alleviated, and I can now approach laundry with peace of mind. I highly recommend their services for anyone in need of top-notch appliance repairs with a personal touch.

STAY AWAY with one mile distance

When I sought out urbancompany.com for a fridge repair in December 2020, little did I know that it would lead to recurring issues and frustration. Initially, their engineer replaced two faulty parts, only for them to break again in August 2021 and then once more in December of the same year. Disappointed and seeking transparency, I requested the manufacturer's warranty or the actual receipts for the replacement parts, only to be met with refusal. This refusal was a definitive confirmation of my suspicions that the company was utilizing counterfeit parts, inevitably resulting in the ongoing deterioration of my appliance. Having exhausted all other options, I took the necessary steps by filing a complaint against urbancompany.com with the consumer forum. The entire experience has left me deeply dissatisfied and eager to caution others about the substandard service and lack of accountability demonstrated by this company. After facing such a disheartening ordeal, I wholeheartedly advise everyone to steer clear of urbancompany.com. It is crucial for consumers to feel confident in the services they seek out, and my experience with urbancompany.com fell far short of the expected standard. I remain hopeful that by sharing my story, others can be spared from similar disappointment and inconvenience.

Incredible Service with a Heart – A Lifesaver!

I recently experienced the most remarkable service from UrbanCompany, and I just have to share my story. Last year, I contacted them to repair my fridge, and I was amazed by the efficiency of their engineer. Not only did they fix the issue promptly, but they also replaced two parts, ensuring everything was in top-notch condition. Fast forward to this year, the same parts started causing trouble again. I reached out to UrbanCompany, hoping for some assistance. To my dismay, the company refused to provide me with the manufacturer's warranty or the receipt for the parts. This left me feeling frustrated and skeptical about their services. Despite the setback, I decided to take action and filed a complaint with the consumer forum. My belief in fair business practices pushed me to speak up, ensuring that others wouldn't face a similar situation. While my experience may have had its challenges, I can't deny the excellent service I initially received from UrbanCompany. Their prompt response and skilled engineer truly saved the day for me. I remain grateful for their initial help, even though recent events have soured my perception. I encourage everyone to consider UrbanCompany for their service needs, but with a cautious approach. Remember to always seek transparency and clarity to prevent any potential issues down the line.

A Disappointing Experience with Urban Company’s Home Haircut Service

My recent experience with Urban Company's home haircut service was extremely disappointing. I had opted for a convenient home service, hoping for a pleasant and professional haircut experience. However, it turned out to be far from what I had anticipated. The individual sent by Urban Company to provide the haircut not only lacked the necessary skills but also exhibited a complete lack of basic manners and professionalism. The overall encounter left me feeling dissatisfied and frustrated. Upon the haircutter's arrival, it became apparent that they were not properly equipped to handle the task at hand. Their inadequacy was evident, and it significantly impacted the quality of the haircut they provided. This lack of preparedness only added to the sense of unprofessionalism that seemed to surround the entire experience. Furthermore, the person’s demeanor was characterized by rudeness and a dismissive attitude, making the entire situation increasingly uncomfortable. It was clear that they lacked the essential interpersonal skills required for such a service-oriented role. As a customer seeking a convenient and professional home haircut service, my expectations were not met, and the encounter left me deeply dissatisfied. The experience fell far short of the standards of quality and professionalism that I had anticipated from Urban Company. Regrettably, I would not recommend Urban Company's home haircut service based on my disappointing encounter. It's paramount for service providers to ensure that their representatives are not only proficient in their skills but also possess the necessary etiquette and professionalism to cater to their customers’ needs.

Transformational Experience with Urban Company: From Home Haircut Woes to Awe-Inspiring Results

Having had a less-than-pleasant experience in the past, my expectations were low when booking a home haircut service through Urban Company. However, I am ecstatic to share that my recent encounter exceeded all expectations, transforming my perspective entirely. Initially hesitant due to a previous negative encounter, I was apprehensive about inviting another professional into my home. But the stylist provided by Urban Company arrived promptly with a warm and professional demeanor, instantly putting my concerns to rest. Their impeccable manners and friendly attitude immediately created a comfortable atmosphere, setting the tone for an enjoyable experience. As the haircut commenced, it was evident that the stylist's skill and expertise were unmatched. With precision and care, they crafted a hairstyle that not only complemented my features but also aligned perfectly with my preferences. Their attention to detail and commitment to excellence truly set them apart. In stark contrast to my previous encounter, this stylist from Urban Company exhibited a level of professionalism and courtesy that left me in awe. Gone were the memories of rudeness and incompetence, replaced by a newfound trust and admiration for the exceptional service provided. Thanks to Urban Company, what started as a reservation has blossomed into a transformational experience. I am grateful for the opportunity to witness firsthand the dedication and talent that defines their services. My home haircut woes are now a distant memory, replaced by a sense of gratitude for the outstanding results achieved. For anyone seeking a reliable and exceptional home service experience, I wholeheartedly recommend Urban Company. Prepare to be amazed and delighted by the level of service and expertise they bring to the table. Thank you, Urban Company, for restoring my faith in home services and exceeding all expectations.

Exemplary Service and Safety Measures: A Personal Experience with UrbanCompany

I recently had the pleasure of booking a manicure and pedicure service through urbancompany.com, and I must say, my experience was nothing short of exceptional. Upon the service provider's arrival at my home, I was dismayed to notice that she was exhibiting symptoms consistent with a cold or allergies. As someone who takes health and safety seriously, particularly amid the ongoing pandemic, I was understandably concerned. I promptly informed the provider that her services would not be needed and asked her to depart. In the aftermath of this unsettling encounter, I reached out to UrbanCompany's customer service team to express my worries and dissatisfaction. I was seeking reassurance and hoping for an apology for the distressing situation. The response I received was sympathetic and prompt. The representative assured me that their service providers adhere to strict health and safety protocols and that the individual in question was fully vaccinated. While I appreciated the information, I couldn't shake off the unease of the encounter. Although my initial experience left me feeling disheartened, the subsequent handling of the situation by UrbanCompany's customer service team was commendable. Their responsiveness and understanding helped alleviate some of my concerns, even as I remained cautious about the health and safety practices of their service providers. Ultimately, as a conscientious consumer, I value transparency, accountability, and above all, the safety of both service providers and clients. While this particular episode gave me pause, it is essential to acknowledge that lone incidents do not necessarily define the overall quality of a service. In conclusion, while my initial encounter with UrbanCompany was disconcerting, their customer service team's professionalism and diligence in addressing my concerns left a positive impression. I remain hopeful that the company will continue to prioritize the well-being of both their clients and service providers. Should they demonstrate an unwavering commitment to upholding stringent health and safety measures, I would not discount the possibility of availing their services in the future. For anyone considering UrbanCompany for their home service needs, I urge you to weigh my experience alongside the numerous positive encounters others have had with the company. In a rapidly advancing digital age, the significance of healthy dialogue and constructive feedback cannot be overstated in shaping the service standards of businesses. Ultimately, I eagerly anticipate witnessing an enhancement in the implementation of health and safety measures by UrbanCompany, solidifying their dedication to providing exemplary services within the comfort of clients' homes, in a manner that is protective and reassuring for all parties involved.

Compassion Shines Through in a Challenging Situation

Reflecting on my recent experience with urbancompany.com, a home service platform, I encountered a scenario that tested both their professionalism and my trust in their service. When the manicure/pedicure service professional arrived at my home exhibiting symptoms of illness, my initial concern understandably soared. As a responsible individual, I swiftly requested the individual to leave. Disheartened by the unsettling encounter, I reached out to customer support seeking clarity and assurance, only to be informed that the professional was vaccinated. Despite the reassurance, I couldn’t shake off the gravity of the situation. However, what stood out amidst the uncertainty was the understanding and empathy displayed by the customer support representative. Their calm demeanor and willingness to listen to my concerns helped restore a fragment of my trust in the brand. While the experience itself was far from perfect, the human element showcased by the customer service team left a lasting impact. Moving forward, I hope that urbancompany.com takes proactive measures to ensure the well-being of both their professionals and customers, especially during such sensitive times. Though this encounter left me hesitant about future engagements, the display of compassion in addressing my apprehensions deserves commendation. With a glimmer of hope for improved protocols and a commitment to prioritizing health and safety, I remain cautiously optimistic about the service’s potential for growth and development.

Exceptionally Disappointing Experience with Urban Company’s Technician

My encounter with urbancompany.com left me utterly dismayed. After contacting them to address a problem with my door unit, the assigned technician not only failed to remedy the issue but also worsened it. What's worse, the oversight led to a gas leak due to improperly fixed nuts, resulting in serious damage to the unit. Despite promptly notifying their customer care and providing evidence through photographs, the situation only further deteriorated. Another technician was sent to assess the damage, corroborating the extent of the harm caused by their initial representative. Regrettably, it has been a month, and the matter remains unresolved, leaving me profoundly dissatisfied with Urban Company's service. To compound the issue, their customer service team has resorted to incessant calls, seemingly devoid of pertinent knowledge and only adding to the distressing experience. In conclusion, my unfortunate ordeal with Urban Company has not only resulted in significant inconvenience but also financial and emotional strain. My cautionary advice to anyone considering their services is to exercise caution and thoroughly evaluate their competency, as the repercussions of their incompetence can be severe.

A Ray of Hope: How Urban Company Made It Right When Things Went Wrong

When my experience with urbancompany.com left me feeling frustrated and taken advantage of, I never expected a silver lining. The technician's oversight had led to a burnt-out door unit and a gas leak, causing me stress and financial strain. Sharing my ordeal with their customer care, I braced myself for a prolonged battle for resolution. To my surprise, Urban Company stepped up. Another technician was promptly sent to assess the damage, confirming the extent of the issue. Despite the initial setbacks, their dedication to making things right shone through. It's been a month now, and I am grateful for the progress made towards resolving the issue. Through it all, their customer executives remained steadfast in their support, diligently working to provide updates and assistance. What began as a nightmare transformed into a tale of reliability and commitment to customer satisfaction. Urban Company's willingness to rectify their mistakes and go above and beyond to address the situation has restored my faith in their services. I can now look back on this experience as a testament to their integrity and determination to make things right. Thank you, Urban Company, for turning what could have been a disaster into a shining example of exceptional customer service.

EXTREMELY RUDE Cleaners

Incredibly Disrespectful Service Experience with Urban Company My recent experience with urbancompany.com left me deeply disappointed and frustrated. What was supposed to be a convenient and stress-free cleaning service turned into a nightmare, thanks to the extremely rude behavior of the cleaners assigned to my home. Upon their arrival, I regrettably missed their call as I was preoccupied with caring for my infant. To my astonishment, when I later attempted to reach out, I was met with appalling verbal abuse. Their response was not only unprofessional but shockingly disrespectful, as they resorted to using expletives and impolite language. It is disheartening to recount that my effort to address the situation was met with further insolence, leaving me feeling deeply upset and utterly disrespected. It is noteworthy that the two cleaners in question were Jenny and Laleth, who exemplified a level of rudeness and hostility that no customer should ever have to endure. Despite the promising expectations I held for urbancompany.com, my encounter with their cleaners has undeniably shattered my confidence in their services. It is profoundly disheartening to witness such a lack of professionalism and common courtesy, elements that are paramount in any client-facing industry. It is my sincere hope that this feedback will prompt a thorough reevaluation of the personnel representing urbancompany.com, ensuring that other individuals do not have to undergo a similar distressing encounter. In summary, my experience with urbancompany.com's cleaners was not only appalling but deeply unsettling, leaving me with an overwhelming sense of disappointment and frustration. The unwarranted hostility and derogatory language directed at me have undoubtedly soured any inclination I may have had to engage their services in the future. In conclusion, I urge urbancompany.com to take the necessary measures to address the deplorable conduct of their staff, in order to uphold the professional standards and ethical conduct that customers rightfully expect and deserve. Overall, my experience with urbancompany.com's cleaners, Jenny and Laleth, was undeniably distressing and disheartening. Their unprofessional and offensive behavior has left a lasting negative impression, undermining the trust and confidence I initially had in the company's services.

Unacceptable Behavior from UrbanCompany Cleaners

My experience with UrbanCompany left me utterly disappointed and disrespected. Despite the initial anticipation of receiving quality service, the conduct of the cleaners, Jenny and Laleth, shattered my expectations. As a busy parent, I was unable to answer the door immediately upon their arrival, and in response, they verbally abused me over the phone. Such appalling behavior is completely unacceptable and should not be tolerated by any customer. I urge UrbanCompany to address this matter seriously and ensure that their staff undergoes appropriate training to prevent similar incidents in the future. This experience has left me feeling disheartened and disrespected, and I sincerely hope that necessary measures will be taken to uphold the company's standards of professionalism and courtesy.

Horrific paint job experience – Fraud company

An Appalling Experience with Urban Company's Paint Job Service My experience with Urban Company's paint job service was nothing short of a nightmare. Upon signing up, I was promised two laborers, and assured that the entire house, including all furniture and flooring, would be adequately protected throughout the process. However, things quickly took a turn for the worse. To start with, only one laborer showed up, citing the other's unavailability. This led to a haphazard and sloppy masking job, with no effort made to protect the furniture and floors as promised. When I raised concerns about the lack of protection and the use of thin paint, I was dismissively told that everything would look fine once the paint dried. It was evident that the quality of work did not meet even the most basic standards. As if this wasn't bad enough, the situation deteriorated further on the second day when, once again, only one laborer arrived. The excuse given for the absence of the second laborer was utterly unreasonable, and it was abundantly clear that the company was failing to honor its commitments. Not only was the work subpar, but it also became apparent that the painter had no intention of cleaning up after themselves. To add insult to injury, prominent marks from the old walls were still visible under the inadequate layer of paint. The painter's suggestion of a mere touch-up for a job that had just been completed was completely unacceptable and served as a testament to their lack of professionalism and craftsmanship. Frustrated and at my wit's end, I attempted to reach out to Urban Company for assistance. However, my attempts to contact the person who took my order, as well as the company's support line, proved futile. Even my emails went unanswered, leaving me in a state of utter dismay. The lack of response and resolution from Urban Company continued for three agonizing days, during which my house remained in a deplorable state, and no progress was made toward rectifying the abysmal job that had been carried out. It was evident that the company had no regard for customer satisfaction or the quality of the service they provided. In summary, my experience with Urban Company's paint job service was nothing short of a disaster. The company's failure to deliver on its promises, coupled with their lack of accountability and professionalism, has left me deeply dissatisfied and out of pocket. I can confidently assert that Urban Company's conduct amounts to nothing short of fraud, and I strongly advise against engaging in any form of business with them. My hope is that by sharing my harrowing experience, others can avoid falling victim to the appalling service and lack of integrity that Urban Company so shamelessly embodies.