Users Voice for Urbancompany

79% users rated Terrible
13% users rated Poor
0% users rated Average
8% users rated Very Good
0% users rated Excellent
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Urbancompany Overall rating
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Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 26 Feb 2019

Last updated by on 06 Mar 2023

"I am Vrushali Rakhunde and when you ask me about a film's story be ready for spoilers and an interesting experience."
Aug 2022 5 1.3 4 3.3 5 4.8
Sep 2022 5 1 4.4 3.8 2.7 4.5
Oct 2022 5 1 4.6 4.2 5 4.7
Nov 2022 5 1 4.2 2.8 1 4.5
Mar 2023 4 5 5 5 5 5
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Detailed Urbancompany Review by

Introduction

UrbanCompany is an online platform that connects individuals and businesses with professional service providers in various fields. The company, formerly known as UrbanClap, was founded in 2014 in India and has since expanded to several countries, including the United Arab Emirates, Australia, and Singapore. UrbanCompany offers a wide range of services, including home cleaning, salon services, plumbing, electrical work, pest control, and beauty services, among others.

Pros and Cons

Pros:
  • Easy to use platform
  • Wide range of services
  • Experienced and professional service providers
  • Secure online payment system
  • Flexible scheduling options
Cons:
  • Relatively high service fees compared to competitors
  • Some customer service issues
  • Limited availability in certain areas

User Experience

Using UrbanCompany is a straightforward experience. Customers can browse services, read reviews, and book appointments online or through the mobile app. The platform provides customers with information about their service providers, including their qualifications and experience. UrbanCompany also offers a 30-day service guarantee, which provides peace of mind to customers who may have concerns about the quality of service they receive.

Pricing and Value for Money

UrbanCompany's prices are relatively high compared to other similar services. However, the company offers professional service providers with expertise and experience, which may justify the higher prices. In addition, the platform has a secure online payment system that ensures transactions are safe and efficient.

Alternatives

Some alternatives to UrbanCompany include TaskRabbit, Thumbtack, and Handy. These platforms offer similar services, but their pricing and availability may vary.

Customer Service

UrbanCompany's customer service has been criticized by some customers for being slow to respond to inquiries and addressing issues. However, the platform has a dedicated customer support team that can be reached via phone or email.

Product Quality and Selection

UrbanCompany prides itself on providing professional and experienced service providers in various fields. Customers can read reviews and ratings to get a sense of the quality of service they can expect. Additionally, the platform offers a 30-day service guarantee that ensures customers are satisfied with the service they receive.

Website Usability

UrbanCompany's website and mobile app are user-friendly and easy to navigate. Customers can search for services, read reviews, and book appointments with just a few clicks.

Returns and Exchanges

UrbanCompany has a 30-day service guarantee that allows customers to request a refund or a free service if they are not satisfied with the service they receive.

Promotions and Discounts

UrbanCompany offers promotions and discounts periodically. Customers can check the platform's website or mobile app to find out about available deals.

Reputation

UrbanCompany has a positive reputation and a loyal customer base. The platform has received positive reviews from customers who appreciate the quality of service provided by its service providers.

Payment Options

UrbanCompany accepts a variety of payment methods, including credit cards, debit cards, and online wallet services like Paytm and MobiKwik.

Loyalty Programs

UrbanCompany does not have a formal loyalty program. However, the platform occasionally offers promotions and discounts to its regular customers.

Customer Reviews

UrbanCompany has a review system that allows customers to rate and review their service providers. These reviews provide valuable feedback to service providers and can help new customers make informed decisions about which provider to choose.

Community Involvement

UrbanCompany is involved in various community welfare activities, including tree plantation drives and charity events.

Shipping and Costs

UrbanCompany does not sell physical products and therefore does not have shipping costs. However, customers may be charged a travel fee for some services, depending on their location.

Urbancompany Recent User Reviews

User Rating

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Reviewer Name: Priya Dhiman

Review Submission Date: 2022-11-23

Review Title: You can get any service at your…
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Review Description: You can get any service at your doorstep.

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Reviewer Name: Vaishali

Review Submission Date: 2022-11-04

Review Title: Washing machine repair service
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Review Description: Booked a washing machine repair service for my Front load IFB washing machine. The technician arrived on time and did a professional job. He explained how to avoid certain things in the future to extend the longevity of the machine.

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Reviewer Name: Diksha de Sousa

Review Submission Date: 2021-12-27

Review Title: STAY AWAY with one mile distance
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Review Description: Got my fridge repaired from their engineer in Dec 2020. They replaced two parts, the same parts broke again in August 2021 and then again in Dec 2021. When I contacted the company to provide me with the manufacturer's warranty or share the actual receipt for these parts, they refused to share the same. This just confirmed my hunch that they they provide fake parts which eventually spoils your machine. I have already registered a complain against them with the consumer forum. But recommend everyone to STAY AWAY

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Reviewer Name: Diksha de Sousa

Review Submission Date: 2021-12-27

Review Title: STAY AWAY with one mile distance
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Review Description: Got my fridge repaired from their engineer in Dec 2020. They replaced two parts, the same parts broke again in August 2021 and then again in Dec 2021. When I contacted the company to provide me with the manufacturer's warranty or share the actual receipt for these parts, they refused to share the same. This just confirmed my hunch that they they provide fake parts which eventually spoils your machine. I have already registered a complain against them with the consumer forum. But recommend everyone to STAY AWAY

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Reviewer Name: M. Ganesh

Review Submission Date: 2021-11-02

Review Title: Very bad experience
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Review Description: Tried a home hair cut and the person who came was very bad, no manners at all and very rude.

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Reviewer Name: M. Ganesh

Review Submission Date: 2021-11-02

Review Title: Very bad experience
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Review Description: Tried a home hair cut and the person who came was very bad, no manners at all and very rude.

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Reviewer Name: Kareem

Review Submission Date: 2021-08-14

Review Title: Service lady sent to our house was sick with covid symptoms
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Review Description: We ordered a manicure/pedicure service at home. The service lady arrived and was coughing/sneezing. She was asked to leave the house, and I contacted customer service who told me that she's vaccinated (like that would change anything). Its completely unacceptable to send someone with covid symptoms to somebody's house to perform a service. Absolutely horrible service. Will never order from them again.

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Reviewer Name: Kareem

Review Submission Date: 2021-08-14

Review Title: Service lady sent to our house was sick with covid symptoms
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Review Description: We ordered a manicurepedicure service at home. The service lady arrived and was coughingsneezing. She was asked to leave the house, and I contacted customer service who told me that she's vaccinated (like that would change anything). Its completely unacceptable to send someone with covid symptoms to somebody's house to perform a service. Absolutely horrible service. Will never order from them again.

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Reviewer Name: J T

Review Submission Date: 2021-03-18

Review Title: NEVER TAKE SERVICE FROM URBAN COMPANY. THEY WILL FOOL YOU AND TAKE YOUR HARD EARNED MONEY
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Review Description: Technician has burnt out door unit. He didn't fix the nuts and because of that whole gas leaked. I have shared the photographs to the customer care. Their another technician has visited and confirmed all the damage. It's been a month now there is no resolution. Their customer executives are calling and harassing for the things they don't know.

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Reviewer Name: J T

Review Submission Date: 2021-03-18

Review Title: NEVER TAKE SERVICE FROM URBAN COMPANY. THEY WILL FOOL YOU AND TAKE YOUR HARD EARNED MONEY
Customer Support   

Pricing                     

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User Interface          

Quality                     


Review Description: Technician has burnt out door unit. He didn't fix the nuts and because of that whole gas leaked. I have shared the photographs to the customer care. Their another technician has visited and confirmed all the damage. It's been a month now there is no resolution. Their customer executives are calling and harassing for the things they don't know.