Users Voice for Urbandecay

58% users rated Terrible
0% users rated Poor
0% users rated Average
0% users rated Very Good
42% users rated Excellent
Pie Chart Review Representation for Urbandecay
Urbandecay Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Urbandecay Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 15 Dec 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Oct 2022 5 1 2.8 1 4.2 4.2
Nov 2022 5 5 2 5 2.8 3.9
Dec 2022 5 2.2 5 1.3 5 5
Jan 2023 5 5 5 5 3.4 3.1
Mar 2023 1 1.3 1.8 2.6 5 5
Line Chart for Rating of peer stores

urbandecay.com

agoda.com

shein.com

ulta.com

fragrancex.com

jomashop.com

Detailed Urbandecay Review by

Introduction

Urban Decay is a cosmetics company that specializes in creating innovative, trendsetting products. The company is highly regarded for its bold and edgy makeup collections, which have become synonymous with urbanism and street culture.

Pros and Cons

Pros:

  • Urban Decay’s cosmetics are cruelty-free and vegan, making it a perfect choice for people who are committed to ethical consumption.
  • The company has a diverse range of cosmetic products that cater to various skin types and complexions.
  • Urban Decay’s sleek packaging makes its products highly desirable and eye-catching.
  • The brand is highly regarded for its pigment-rich eyeshadows and lipsticks that are long-lasting and highly pigmented.
  • Cons:
  • Urban Decay’s products are relatively expensive compared to some other brands.
  • The company doesn’t have a lot of options for those looking for skincare products as it mainly focuses on cosmetics.
  • The cosmetics range may not be suitable for people who prefer more subtle makeup looks.
  • User Experience

    Urban Decay’s website is user-friendly and intuitive. The site is easy to navigate, and products are organized in categories that are easy to find. Customers can choose from a wide selection of cosmetics, including eye makeup, lip products, face products, and even accessories.

    Pricing and Value for Money

    Urban Decay’s cosmetics are priced slightly higher than other brands due to their quality and formulation. However, customers generally find that the products are well worth the price as they are long-lasting, highly pigmented, and innovative.

    Alternatives

    Some of the alternatives to Urban Decay include MAC Cosmetics, Too Faced, and Kat Von D Beauty, amongst others. Each of these brands offers unique products and caters to different consumer preferences.

    Customer Service

    Urban Decay has a very helpful and responsive customer service team that can assist customers with any questions or concerns they may have. The company also has a robust FAQ section on its website that provides customers with answers to commonly asked questions.

    Product Quality and Selection

    Urban Decay’s products are generally of high quality and very innovative. The company offers a diverse range of cosmetic products, including eyeshadows, eyeliners, lipsticks, and face products. The products’ packaging is also sleek and well-designed, making them desirable and fashionable.

    Website Usability

    Urban Decay’s website is clean and easy to navigate. Products are organized by category, making it easy for customers to find what they are looking for. Customers can also filter search results to find products that meet specific criteria.

    Returns and Exchanges

    Urban Decay accepts returns and exchanges on products that are unused and in their original packaging. Customers must initiate their return or exchange within 30 days of receipt of the product.

    Promotions and Discounts

    Urban Decay offers promotions and discounts on its products periodically. Customers can sign up for the company’s newsletter to receive updates on new products and promotions.

    Reputation

    Urban Decay has a strong reputation in the cosmetics industry for creating innovative and high-quality products. The company is highly regarded for its pigment-rich eyeshadows and lipsticks, which are long-lasting and highly pigmented.

    Payment Options

    Urban Decay accepts various payment options, including credit cards, PayPal, and Apple Pay.

    Loyalty Programs

    Urban Decay has a loyalty program called Urban Decay Beauty Junkies. Members can earn points for purchases, product reviews, and other activities. Points can be redeemed for discounts and free products.

    Customer Reviews

    Customer reviews of Urban Decay’s products are generally positive, with many customers praising the high quality and pigmentation of the products. Customers also appreciate the brand’s cruelty-free and vegan product line.

    Community Involvement

    Urban Decay has a strong commitment to environmental and animal rights causes. The company is certified by PETA and supports various charitable organizations.

    Shipping and Costs

    Urban Decay offers free shipping on all orders over $50 within the United States. Shipping costs for orders below $50 vary depending on the customer’s location and the shipping method selected. Customers can opt for expedited shipping for an additional fee.

    Urbandecay Recent User Reviews

    👤

    Reviewer Name: Marina Shershen

    Review Submission Date: 2022-12-09

    Review Title: Feels like a scam
    Customer Support   

    Pricing                     

    Returns/Refunds     

    User Interface          

    Quality                     


    Review Description: Feels like a scam. Ordered online, received shipping confirmation, after a week the order still hasn't been picked up by mail carrier. Unable to get through to customer service. Reach out through social media. They "resend" the order, but same thing. Shipping label created but another week later and order still hadn't been packed. I don't understand why order hasn't been picked up my mail carrier, it's been 2 weeks.

    👤

    Reviewer Name: LJuarez

    Review Submission Date: 2022-12-08

    Review Title: Placed my first order with UD— first…
    Customer Support   

    Pricing                     

    Returns/Refunds     

    User Interface          

    Quality                     


    Review Description: Placed my first order with UD— first time customer. Order arrived with TWO out of 4 items missing. NO communication from this company about the missing items and ALL items were shown on the packing list. Will be disputing this and get my refund. UD are an awful business.I have NEVER had any issues with other reputable cosmetic companies that I’ve ordered from.

    👤

    Reviewer Name: wee g

    Review Submission Date: 2021-08-23

    Review Title: Great customer service
    Customer Support   

    Pricing                     

    Returns/Refunds     

    User Interface          

    Quality                     


    Review Description: Great customer service had an issue with my order got it sorted without any issues they couldn’t have been more helpful .

    👤

    Reviewer Name: Sophia John

    Review Submission Date: 2021-03-25

    Review Title: I've been always trying to find a good…
    Customer Support   

    Pricing                     

    Returns/Refunds     

    User Interface          

    Quality                     


    Review Description: I've been always trying to find a good moisturizer for very dry, sensitive skin like mine, then I added retinols to my routine and my skin got even drier. I'm so glad I found these products, great work! Thank you

    👤

    Reviewer Name: Louise Mansfield

    Review Submission Date: 2021-01-04

    Review Title: Awful company
    Customer Support   

    Pricing                     

    Returns/Refunds     

    User Interface          

    Quality                     


    Review Description: Awful company. Do not buy from them. Anything goes wrong and they don't care

    👤

    Reviewer Name: Brandi

    Review Submission Date: 2021-01-03

    Review Title: Terrible company to purchase from
    Customer Support   

    Pricing                     

    Returns/Refunds     

    User Interface          

    Quality                     


    Review Description: Terrible company to purchase from. I placed a order and it said delivered but I never received my package. I contact customer service they told me to file a claim with ups and then they deleted my order out of my account after they sent it so I couldn’t show verification or my order. Total rip off I will ever purchase or recommend purchase from this company. DO NOT GET SCAMMED!!!!

    👤

    Reviewer Name: Ellie

    Review Submission Date: 2020-07-01

    Review Title: Best eyeshadow
    Customer Support   

    Pricing                     

    Returns/Refunds     

    User Interface          

    Quality                     


    Review Description: You will never find a better eyeshadow palette. Naked family is the BEST

    Gainers

    Losers

    Related Store

    Related Categories