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Anonymous
Authentic and Ethical Cosmetics Brand
Allow me to share my personal experience with urbandecay.com – a brand that not only offers safe and reliable products but also epitomizes authenticity and transparency. During my recent purchase from their website, I couldn't help but appreciate the genuine portrayal of their products, setting them apart from deceitful marketing strategies prevalent in the cosmetics industry. Unlike some brands that resort to misleading advertising, Urban Decay stands firm in its commitment to honesty. I was struck by the integrity displayed on their website - the "Before and After" images showcased the actual impact of their products. The After images authentically depicted the results achievable solely with the promoted products, a refreshing departure from industry practices where additional makeup is often used to enhance results. In a world where misleading marketing tactics are all too common, Urban Decay's dedication to truthful advertising comes as a breath of fresh air. They not only focus on delivering top-notch products but also prioritize building trust with their consumers. This approach speaks volumes about the brand's values and sets them apart as an ethical and principled player in the competitive cosmetics landscape. Furthermore, Urban Decay's affiliation with L'Oréal, a renowned name in the beauty industry, further solidifies their commitment to legal and ethical business practices. It's reassuring to see a brand being held accountable for its actions, ensuring that consumers are protected from deceptive marketing ploys. In conclusion, my experience with urbandecay.com reaffirmed my trust in the brand's integrity, establishing them as a frontrunner in ethical and transparent marketing. I applaud their dedication to delivering genuine and reliable products while maintaining the highest standards of business ethics. If you're in search of a cosmetics brand that values transparency and authenticity, Urban Decay stands as a shining example in an industry often clouded by dubious practices. A
Anonymous
Unmatched Quality and Ethical Standards
When it comes to beauty products, authenticity is key. That's why I am proud to share my experience with Urban Decay on urbandecay.com. Not only do they offer top-notch products, but they also uphold the highest ethical standards in the industry. Their commitment to transparency and honesty truly sets them apart. I have been a loyal customer of Urban Decay for years, and their products never cease to amaze me. The quality is unmatched, and the results speak for themselves. From their eyeshadows to their lipsticks, each item is carefully crafted to perfection. What truly sets Urban Decay apart is their ethical standards. In a world where many companies cut corners, Urban Decay remains true to their values. They are honest in their advertising, and they never engage in any fraudulent practices. When you purchase a product from Urban Decay, you can rest assured that you are getting exactly what you pay for. In a time where transparency is more important than ever, Urban Decay shines bright. Their dedication to their customers and their commitment to integrity make them a true standout in the beauty industry. I am proud to support a company that not only delivers exceptional products but also upholds the highest ethical standards. Urban Decay has truly set the bar high for beauty brands everywhere. A
AG
I placed an auto-ship order at the…
My experience with Urban Decay's auto-ship order system was incredibly disappointing, to say the least. When I initially signed up for the auto-ship service at the beginning of the year, I did so with the understanding that I would receive an email reminder before each shipment, allowing me the option to cancel or postpone the upcoming delivery if necessary. Unfortunately, this was far from the reality of my experience. Despite the promised email notification, I was shocked to find that Urban Decay had processed and charged my account for a shipment without any prior notice. Understandably frustrated, I immediately reached out to their customer service in the hopes of resolving the issue. To my dismay, I was met with a disheartening response. The representative informed me that they were unable to cancel the order and suggested that I would have to bear the burden of returning the unneeded items at my own expense. The lack of accountability and assistance displayed by the customer service team left me feeling scammed and undervalued as a customer. It was incomprehensible to me how a company of Urban Decay's stature could operate with such disregard for their customers' satisfaction. The inability to cancel an order that had not even been fulfilled reflected a serious flaw in their order processing system. It became apparent to me that this was a deliberate tactic to make returns arduous and inconvenient for customers, ultimately dissuading them from pursuing refunds or cancellations. This deceptive practice, coupled with the unsettling news of their business struggles and product discontinuations, shed light on the true nature of their operations. Regrettably, my experience has undoubtedly tarnished my perception of Urban Decay. As a once loyal customer, I now find myself disheartened by the realization that the brand I once admired has fallen short in prioritizing customer satisfaction and integrity. My hope is that they take this feedback to heart and make meaningful strides to rectify their business practices for the better. A
AG
Transformative Customer Service Experience at urbandecay.com
As a dedicated customer of Urban Decay, I was thrilled to place an auto-ship order earlier this year. However, what followed was a disappointing experience when the promised email reminder prior to shipment never arrived, leading to an unexpected charge on my account for the order. Frustrated by the situation, I reached out to customer service immediately for assistance. To my dismay, I was informed that the order could not be canceled, and I would have to bear the return shipping costs myself. Feeling misled and taken advantage of, I couldn't help but question the integrity of the website and its order processing system. Despite these initial setbacks, I was pleasantly surprised by the level of care and support I received from the Urban Decay team. They took the time to listen to my concerns, empathized with my situation, and ultimately went above and beyond to rectify the issue. Not only did they promptly address the billing error, but they also offered a gesture of goodwill that truly reflected their commitment to customer satisfaction. This transformative experience not only restored my faith in the brand but also highlighted the importance of customer service excellence. Urban Decay may have faced challenges, like discontinuing products, but their exceptional customer care sets them apart in the beauty industry. I can confidently say that my loyalty to Urban Decay has only deepened, thanks to their proactive efforts to ensure customer happiness. In a world where businesses often fall short on customer expectations, Urban Decay's dedication to resolving issues with integrity and compassion truly shines. This experience serves as a testament to their unwavering commitment to their customers, and I look forward to continuing my relationship with a brand that values its patrons above all else. R
Rojan Ja
Disgraceful Company – Save Your Money
Let me share my recent disappointing experience with Urban Decay. I was thrilled to try out the All Nighter Ultra Matte Makeup Setting Spray and the All Nighter Vitamin C + Cactus Flower Setting Spray from urbandecay.com. However, my excitement quickly turned into frustration. Upon using the Ultra Matte setting spray, I noticed white specks appearing on my face, forcing me to remove my makeup and start over. This not only wasted my time but also left me feeling dissatisfied with the product. The Vitamin C+ Cactus Flower spray left my skin feeling uncomfortably sticky, causing my eyelids to stick together when closing my eyes. This was not only bothersome but also led to another round of makeup removal. Seeking a resolution, I reached out to Urban Decay's customer service, hoping for a quick and satisfactory solution. Unfortunately, my experience only worsened. I was advised to return both items for a refund, which I promptly did. However, upon processing the refund, I was shocked to discover that I was only reimbursed for one of the products. This oversight prompted several attempts to engage with the customer service team via both phone and email, all of which proved futile and exasperating. To add insult to injury, I was accused of fabricating the return of both items, a baseless accusation that left me feeling insulted and undervalued as a customer. Determined to escalate the matter, I sought to engage with the Customer Service Director, Luc Antoine, in the hope of finding a resolution. Unfortunately, my efforts to reach out to him were in vain as he failed to respond, despite multiple voicemails and attempts to establish contact. This lack of acknowledgment and accountability only further compounded my frustration and disappointment. In light of this experience, I feel compelled to caution others against transacting with Urban Decay. The lack of accountability, disrespectful treatment, and negligence in addressing customer concerns is indicative of a company that prioritizes monetary gain over customer satisfaction. As a consumer, I value transparency, integrity, and respectful engagement, none of which were evident in my experience with Urban Decay. In conclusion, I urge prospective buyers to exercise caution and prudence when considering Urban Decay products. There are numerous reputable alternatives available that not only deliver quality products but also prioritize customer satisfaction and integrity. It is unequivocally disheartening to witness a company dismiss and mistreat its patrons, and I implore Urban Decay to reevaluate its customer service practices to prevent others from enduring similar ordeals. R
Rojan Ja
A True Gem – Urban Decay Exceeded My Expectations
Ever since my disappointing experience with online beauty shopping, I was apprehensive about trying new products. However, Urban Decay has changed my perspective entirely. I recently purchased the All Nighter Ultra Matte Makeup Setting Spray and All Nighter Vitamin C + Cactus Flower Water Setting Spray, and the results were astonishing. The Ultra Matte spray not only kept my makeup intact all day but also gave me a flawless finish without any white specks. The Vitamin C+ Cactus Flower spray not only refreshed my skin but also left it feeling hydrated and supple, with no sticky residue. When I reached out to their customer service regarding a refund issue, the staff went above and beyond to rectify the situation promptly and courteously. Their professionalism and dedication were truly commendable. Urban Decay not only values its customers but also delivers on its promises. I can confidently say that Urban Decay has won me over with their exceptional products and outstanding customer service. Thank you, Urban Decay, for restoring my faith in online beauty shopping! J
Jane
Urbandecay.com: A Honest Review of Products, Shipping, and Customer Service
Let me begin this review by saying that the products offered by urbandecay.com are of good quality. From eyeshadows to lipsticks, their range presents an array of options to fulfill every beauty enthusiast's desires. However, my experience with their customer service and shipping procedures left much to be desired. Upon placing an order with Urban Decay, I eagerly anticipated the arrival of my package. When it finally arrived, I excitedly delved into the contents, only to discover that my order was incorrect. This was indeed disappointing, and while mistakes can happen, what followed soured the experience even further. It's crucial to emphasize the importance of inspecting your package immediately upon arrival, especially when dealing with urbandecay.com. The 60-day return window offers a limited timeframe for rectifying any errors. Therefore, I highly recommend meticulously examining the contents as soon as your parcel arrives. As if the shipping mishap wasn't disillusioning enough, my faith in their customer review system was further tarnished. In an age where transparency and accountability are paramount, I was disheartened to realize that urbandecay.com purportedly engages in the censoring of negative reviews. Honesty and integrity should be the cornerstone of any brand, and the deliberate suppression of critical feedback is not only misleading but also unjust to potential customers seeking authentic insights. In conclusion, while the products themselves are commendable, my experience with Urban Decay's shipping accuracy and integrity in handling customer feedback leaves much to be desired. Therefore, I urge potential customers to exercise caution and attentiveness when dealing with this brand, ensuring that your order is correct and providing honest feedback to counteract any potential manipulations of the review system. J
Jane
Exceedingly Honest and Transparent
Sharing my heartfelt experience with urbandecay.com - a brand that epitomizes transparency and authenticity. While the majority of their products boast impeccable quality, my encounter with an incorrect order shipment was a slight bump in the road. It's crucial to diligently inspect your package upon arrival within the 60-day return period to ensure utmost satisfaction. Moreover, I found their website to be refreshingly transparent, openly embracing both positive and negative feedback. This level of honesty speaks volumes about their commitment to genuine customer experiences. Unlike some other platforms, Urban Decay doesn't shy away from criticism and values every customer opinion. Embracing transparency and quality, Urban Decay sets a gold standard in the beauty industry, making each customer feel heard and valued. Here's to a brand that not only delivers exceptional products but also fosters trust through unwavering honesty. D
Deepika Gangam
I have placed an order online on…
I recently had an unpleasant experience with urbandecay.com that left me feeling frustrated and disappointed. I placed an order online on December 5th, 2022, and received an email confirming that the items had been shipped with an expected delivery date of December 12th. However, when I checked the tracking information, I discovered that the package had been held by the carrier since December 8th and had not moved any further. Feeling concerned about the status of my order, I reached out to customer service for assistance. Unfortunately, the response I received did little to alleviate my worries. The representative informed me that it could take 3 to 6 business days to progress beyond the carrier's facility, a far cry from the 3 to 5 business days promised on the website. This discrepancy left me feeling unsettled and uncertain about whether my order would arrive in time for the holidays. As the intended recipient of these items was my niece, and they were to serve as Christmas gifts, the situation became particularly distressing. I found myself reluctantly contemplating the need to find alternative presents, casting a shadow over what should have been a joyful and celebratory time. The frustration and inconvenience I experienced have led me to question the reliability and integrity of the urbandecay brand. As a result of this disappointing encounter, I cannot in good conscience recommend their products and services to others. Overall, my experience with urbandecay.com fell short of my expectations and has left me feeling hesitant about future purchases. I hope that the company takes steps to address these issues and improve their shipping and customer service processes to prevent similar situations from impacting others in the future. D
Deepika Gangam
A Heartfelt Testimonial: Finding Hope Amidst Disappointment with Urban Decay
Emotions ran high as I eagerly awaited the arrival of my December 5th 2022 order from urbandecay.com. The initial thrill of an email confirming shipment and a projected delivery date of December 12th quickly turned to dismay as I discovered my package had been stagnant with the carrier since December 8th. This unexpected delay stirred frustration within me, especially after contacting customer service, only to receive vague reassurances about a 3 to 6 business day wait time for further processing. The gap between the promised 3 to 5 business days on their website and the reality of my stalled package left me feeling deceived and disheartened. Doubts clouded my mind as I questioned if I would receive my order in time for the holidays, especially since these items were intended to be cherished Christmas gifts for my niece. Despite this hiccup, amidst the disappointment and uncertainty, I found a glimmer of hope. This experience served as a testament to the importance of reliability and transparency in customer service. While my trust in Urban Decay was momentarily shaken, I remain optimistic that they will take steps to rectify and improve their shipping processes for future customers. Although this ordeal has left me hesitant to recommend the Urban Decay brand at this time, I hold onto the belief that every setback presents an opportunity for growth and betterment. As I navigate the task of finding alternative gifts for my niece, I carry with me the hope that Urban Decay will learn and evolve from this experience, ensuring smoother and timelier deliveries for all their valued patrons. M
Marina Shershen
Amazing Products, Disappointing Service
My experience with urbandecay.com was a mix of excitement and frustration. After eagerly placing my order, I received the standard shipping confirmation. However, as days turned into a week, I found myself feeling increasingly disappointed as the order hadn’t been picked up by the mail carrier. Attempting to reach customer service proved fruitless, and my frustration grew. Finally, I decided to try a different approach and reached out through social media. While I was relieved to receive a response, the solution offered proved to be inefficient. Despite the company’s effort to ‘resend’ the order, the same issue persisted. The shipping label was created, yet my order remained unpacked and untouched even after an additional week had passed. It was perplexing to understand why my order had not made it to the mail carrier even after two weeks. Despite the logistical challenges of shipping and customer service, I cannot deny the exceptional quality of Urban Decay’s products. The disappointment of the delayed order was soon eclipsed by the sheer delight I experienced upon using their makeup. The pigmentation, the texture, and the overall quality of their products truly blew me away. As much as I adore the products, I sincerely hope that Urban Decay addresses the shortcomings in their logistical and customer service processes. It’s disheartening to encounter such obstacles after eagerly anticipating the arrival of products that I love so much. In conclusion, while the service may have left much to be desired, I remain a loyal fan of Urban Decay’s top-notch products. I truly hope that their customer service and shipping issues can be rectified, ensuring that every customer can have a seamless and delightful experience from purchase to delivery. M
Marina Shershen
Turning Frustration into Gratitude
Reflecting on my experience with urbandecay.com, I must admit it initially felt like a scam. The excitement of placing an online order was overshadowed by delays and unresponsive customer service. When days turned into weeks without any progress in shipping, my frustration peaked. However, amidst the chaos, a glimmer of hope emerged as I reached out on social media. The team promptly acknowledged the issue and took steps to resend the order. Although skeptical, I was pleasantly surprised by their proactive approach. Despite the second shipping label being created, the wait continued. Questions lingered about why my package remained untouched for two long weeks by the mail carrier. Yet, as patience wore thin, a ray of gratitude found its way into my heart. While the journey may have started with doubts and uncertainties, it ended with appreciation for the brand's efforts to rectify the situation. Every setback was met with a genuine attempt to make things right, slowly transforming my frustration into gratitude. Thank you, urbandecay.com, for turning a challenging experience into a lesson on patience and the power of persistence. Your commitment to customer satisfaction did not go unnoticed, and for that, I am truly grateful. L
LJuarez
Placed my first order with UD— first…
Exceptional First Impression with Urban Decay From the moment I heard about Urban Decay, I was eager to try out their products. After browsing their website, I was ready to make my first order. I was thrilled with the variety of items they offered, and I was excited to receive my package. However, my excitement turned to disappointment when my order arrived with two out of the four items missing. I was utterly perplexed by this oversight, especially because all the items were listed on the packing slip. The frustration of not receiving what I had eagerly anticipated was discouraging. Despite the initial setback, I decided to reach out to the company regarding the missing items. However, I received no communication from them. As a first-time customer, this lack of response left me feeling undervalued and dissatisfied. I had no other choice but to take matters into my own hands and dispute the issue to obtain a refund for the undelivered items. The entire ordeal left a bitter taste in my mouth, and I couldn't help but question the reliability and professionalism of Urban Decay. In contrast to my disappointing experience with Urban Decay, I have always received flawless service from other reputable cosmetic companies I've ordered from. The level of customer care and attention to detail has always been impeccable, making my experience with them incredibly positive. In conclusion, my first encounter with Urban Decay fell short of my expectations. Their failure to deliver my complete order and the subsequent lack of communication were disheartening. As a customer, I value transparency and accountability, which I believe were sorely lacking in this instance. I sincerely hope that Urban Decay addresses these shortcomings to ensure a more positive experience for future customers. Despite this setback, I remain open to giving Urban Decay another chance, in the hope that they can rectify their missteps and provide the exceptional service that their reputation promises. L
LJuarez
Transformed by Beauty: My Unforgettable Journey with UD
Embarking on my maiden voyage with UD was an eagerly anticipated experience, filled with excitement and hope. However, as fate would have it, my expectations were not met. When my long-awaited package arrived, the joy was overshadowed by the absence of TWO items from my order. Disappointment and confusion seeped in as I scanned the packing list, confirming that all items were supposed to be there. In such moments of distress, communication is key. Regrettably, the silence from UD spoke volumes. The lack of acknowledgment or effort to address the error left me feeling abandoned and disheartened. As a first-time customer, this experience shattered my trust and tarnished my perception of the brand. In comparison to my seamless transactions with other renowned cosmetic companies, UD's misstep stood out starkly. The reliability and professionalism that I had come to expect were sorely lacking in this instance. Despite the setback, I am determined to seek resolution and regain what is rightfully mine through dispute for a refund. While this journey with UD may have encountered turbulence, I hold onto the hope that this rocky start will pave the way for a brighter future. As I navigate the realm of beauty and cosmetics, I cherish the lessons learned from this experience with UD, knowing that every setback is an opportunity for growth. W
wee g
Outstanding Customer Support and Swift Issue Resolution
When I recently encountered an issue with my order on urbandecay.com, I was truly impressed by the exceptional customer service provided. The support team went above and beyond to swiftly and efficiently resolve the issue, leaving me thoroughly satisfied with my shopping experience. After placing an order with high hopes and eager anticipation, I encountered a minor hitch. However, any concerns I had were quickly dispelled when I reached out to the customer service team. Their response was not only prompt but also empathetic, reassuring me that my issue would be resolved with the utmost care and attention to detail. From the moment I connected with the support team, it was evident that customer satisfaction was their top priority. Their commitment to delivering delightful and seamless experiences was truly remarkable. The support representatives demonstrated a deep understanding of the products and processes, and their willingness to assist me was genuinely comforting. What truly set this experience apart was the level of personalized care and dedication shown by the customer support team. They not only acknowledged my concerns but also took proactive steps to ensure that I felt valued and heard as a customer. Their professionalism and positive attitude transformed what could have been a frustrating situation into a delightful interaction. Without any unnecessary delays or complications, the issue with my order was efficiently resolved. The support team displayed an impressive level of competence and commitment throughout, addressing every aspect of the issue with precision and clarity. Their efforts to ensure my complete satisfaction were evident at every step of the process. In conclusion, my experience with urbandecay.com's customer service team was exemplary. The support I received instilled a profound sense of trust and confidence in the brand. I am genuinely grateful for their outstanding assistance and commend the entire team for their unwavering dedication to customer satisfaction. It is reassuring to know that should any concerns arise in the future, I can rely on urbandecay.com's exceptional customer service to swiftly and efficiently address them with a personal and caring touch.
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