Users Voice for Urbandrive

32% users rated Terrible
9% users rated Poor
1% users rated Average
10% users rated Very Good
47% users rated Excellent
Pie Chart Review Representation for Urbandrive
Urbandrive Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

Rate Urbandrive Coupons Store

X
Customer Support
Click to Rate
Pricing
Click to Rate
Returns/Refunds
Click to Rate
User Interface
Click to Rate
Quality
Click to Rate

Review article published on: 12 Mar 2019

Last updated by on 06 Mar 2023

"I am Vrushali Rakhunde and when you ask me about a film's story be ready for spoilers and an interesting experience."
Aug 2022 5 3.3 2.2 5 4.4 4.3
Sep 2022 5 3.8 2.3 5 4.4 4.8
Oct 2022 5 3.7 3.6 5 4.4 4.3
Nov 2022 5 5 5 5 2.7 2.4
Mar 2023 2.9 5 1.8 5 5 5
Line Chart for Rating of peer stores

urbandrive.co.in

banggood.com

airportparkingreservations.com

clearcarrental.com

priceline.com

lookfantastic.com

Detailed Urbandrive Review by

Introduction

Urban Drive is an online platform that provides car rentals for self-drive purposes. The website is owned and operated by Urban Drive India Pvt. Ltd. With a wide variety of cars to choose from, Urban Drive has become a popular choice for people who prefer self-driving over chauffeur-driven cars.

Pros and Cons

  • Pros:
    • Wide variety of cars to choose from from hatchbacks to luxury cars.
    • Easy booking process with a user-friendly website.
    • Fairly priced with no hidden costs.
    • Available in major cities across India.
  • Cons:
    • Delivery and pick-up charges may apply based on the location.
    • No loyalty programs are currently available.

User Experience

Urban Drive's website is easy to navigate and allows users to browse through cars according to their preferences. The booking process is straightforward, and users can add multiple add-ons (such as GPS and baby seats) during the booking process. The website also has a clear cancellation policy in case of any changes in plans.

Pricing and Value for Money

Urban Drive has a fairly priced car rental service with no hidden costs. The pricing is transparent, and users can see the total cost at the time of booking. They offer flexible pricing options, including hourly and daily rentals, making it an affordable choice for customers.

Alternatives

Other self-drive car rental platforms in India include Zoomcar, Drivezy, and Myles.

Customer Service

Urban Drive provides great customer service, with their customer care team promptly answering any queries via phone or email. Urban Drive also ensures that the cars are maintained and serviced before renting them out, which ensures a hassle-free experience for the customers.

Product Quality and Selection

Urban Drive offers a wide selection of cars ranging from hatchbacks to luxury cars, all of which are well-maintained and in top condition. They also have a mileage limit, which ensures that the cars aren't overused.

Website Usability

The website is easy to navigate and offers a simple booking process. Users can search for cars by location, preferred date and time, and car type. The website also has a FAQ section that provides answers to common questions that customers may have.

Returns and Exchanges

Urban Drive offers a transparent cancellation policy, which allows users to cancel their booking before the scheduled pick-up time. The policy is fair and doesn't charge any penalties for cancellations.

Promotions and Discounts

Urban Drive occasionally offers promotions and discounts to its loyal customers. They also offer discounts during off-peak seasons, which makes renting cars more affordable for their customers.

Reputation

Urban Drive has a good reputation in the market for providing well-maintained and serviced cars. They have proven to be reliable, and their services have attracted a loyal customer base.

Payment Options

Urban Drive accepts payments via credit/debit cards or net banking. They also provide a 'pay at pick-up' option, which allows customers to pay in cash.

Loyalty Programs

Urban Drive doesn't currently have any loyalty programs, which is a drawback compared to their competitors.

Customer Reviews

Urban Drive has a good reputation among its customers, as evidenced by positive reviews on their website and social media channels. Customers have praised their professionalism, timely service and the quality of their cars.

Community Involvement

Urban Drive has been involved in various community initiatives, including supporting the education of girl children and contributing to COVID-19 relief programs.

Shipping and Costs

Urban Drive provides the option of delivery and pick-up of cars to and from the customer's location. The charges for delivery and pick-up may vary based on the location. In conclusion, Urban Drive is a reliable self-drive car rental platform that offers a wide selection of well-maintained cars at affordable prices. With a user-friendly website and great customer service, Urban Drive has proven to be a popular choice for self-drive car rentals. While they do have a few drawbacks, such as no loyalty programs and delivery charges, their transparent pricing and fair cancellation policy make them a great choice for customers looking for a hassle-free car rental experience.

Urbandrive Recent User Reviews

User Rating

5 stars

18

👤

Reviewer Name: Rohit Nayak

Review Submission Date: 2020-01-10

Review Title: Bad service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Bad service, Broken vehicle. The bike I booked has a fuel leak problem. I was out of fuel in the middle of nowhere in Goa. I had to drag the vehicle for 2km and almost missed my train. I booked the vehicle for 5 days and had to return in 24 hrs. What was worst is that I didn't even receive my refund. I feel cheated

👤

Reviewer Name: Rohit Nayak

Review Submission Date: 2020-01-10

Review Title: Bad service
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Bad service, Broken vehicle. The bike I booked has a fuel leak problem. I was out of fuel in the middle of nowhere in Goa. I had to drag the vehicle for 2km and almost missed my train. I booked the vehicle for 5 days and had to return in 24 hrs. What was worst is that I didn't even receive my refund. I feel cheated

👤

Reviewer Name: Sri Wanny

Review Submission Date: 2020-01-08

Review Title: Hello friend dont book any byke from…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Hello friend dont book any byke from its a worest web sit i never seen like this web site i booked a scooty in december10th but they did give any scooty and they did not refund my money , they not at all giveing replay to mail so please dont book any car or byke friends

👤

Reviewer Name: Sri Wanny

Review Submission Date: 2020-01-08

Review Title: Hello friend dont book any byke from…
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Hello friend dont book any byke from its a worest web sit i never seen like this web site i booked a scooty in december10th but they did give any scooty and they did not refund my money , they not at all giveing replay to mail so please dont book any car or byke friends

👤

Reviewer Name: Karandeep Singh Sethi

Review Submission Date: 2019-09-12

Review Title: Very smooth customer handling.
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Very smooth customer handling.

👤

Reviewer Name: Karandeep Singh Sethi

Review Submission Date: 2019-09-12

Review Title: Very smooth customer handling.
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Very smooth customer handling.

👤

Reviewer Name: Mohammed Hashim

Review Submission Date: 2019-08-11

Review Title: Very dishonest and unsatisfying
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I see there is a much of dishonesty with your staff. Even after we returned the car in good condition, they charged us Rs.3500 under dents n scratches. Very unsatisfying.

👤

Reviewer Name: Mohammed Hashim

Review Submission Date: 2019-08-11

Review Title: Very dishonest and unsatisfying
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: I see there is a much of dishonesty with your staff. Even after we returned the car in good condition, they charged us Rs.3500 under dents n scratches. Very unsatisfying.

👤

Reviewer Name: Jatin Swami

Review Submission Date: 2019-08-01

Review Title: Scotty was old and punctured
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Scotty was old and punctured. Inconvenience caused. Try reaching out Urban drive, call not responded. Overall bad experience.

👤

Reviewer Name: Jatin Swami

Review Submission Date: 2019-08-01

Review Title: Scotty was old and punctured
Customer Support   

Pricing                     

Returns/Refunds     

User Interface          

Quality                     


Review Description: Scotty was old and punctured. Inconvenience caused. Try reaching out Urban drive, call not responded. Overall bad experience.

Related Categories