Introduction
Urban Drive is an online platform that provides car rentals for self-drive purposes. The website is owned and operated by Urban Drive India Pvt. Ltd. With a wide variety of cars to choose from, Urban Drive has become a popular choice for people who prefer self-driving over chauffeur-driven cars.
Pros and Cons
- Pros:
- Wide variety of cars to choose from from hatchbacks to luxury cars.
- Easy booking process with a user-friendly website.
- Fairly priced with no hidden costs.
- Available in major cities across India.
- Cons:
- Delivery and pick-up charges may apply based on the location.
- No loyalty programs are currently available.
User Experience
Urban Drive's website is easy to navigate and allows users to browse through cars according to their preferences. The booking process is straightforward, and users can add multiple add-ons (such as GPS and baby seats) during the booking process. The website also has a clear cancellation policy in case of any changes in plans.
Pricing and Value for Money
Urban Drive has a fairly priced car rental service with no hidden costs. The pricing is transparent, and users can see the total cost at the time of booking. They offer flexible pricing options, including hourly and daily rentals, making it an affordable choice for customers.
Alternatives
Other self-drive car rental platforms in India include Zoomcar, Drivezy, and Myles.
Customer Service
Urban Drive provides great customer service, with their customer care team promptly answering any queries via phone or email. Urban Drive also ensures that the cars are maintained and serviced before renting them out, which ensures a hassle-free experience for the customers.
Product Quality and Selection
Urban Drive offers a wide selection of cars ranging from hatchbacks to luxury cars, all of which are well-maintained and in top condition. They also have a mileage limit, which ensures that the cars aren't overused.
Website Usability
The website is easy to navigate and offers a simple booking process. Users can search for cars by location, preferred date and time, and car type. The website also has a FAQ section that provides answers to common questions that customers may have.
Returns and Exchanges
Urban Drive offers a transparent cancellation policy, which allows users to cancel their booking before the scheduled pick-up time. The policy is fair and doesn't charge any penalties for cancellations.
Promotions and Discounts
Urban Drive occasionally offers promotions and discounts to its loyal customers. They also offer discounts during off-peak seasons, which makes renting cars more affordable for their customers.
Reputation
Urban Drive has a good reputation in the market for providing well-maintained and serviced cars. They have proven to be reliable, and their services have attracted a loyal customer base.
Payment Options
Urban Drive accepts payments via credit/debit cards or net banking. They also provide a 'pay at pick-up' option, which allows customers to pay in cash.
Loyalty Programs
Urban Drive doesn't currently have any loyalty programs, which is a drawback compared to their competitors.
Customer Reviews
Urban Drive has a good reputation among its customers, as evidenced by positive reviews on their website and social media channels. Customers have praised their professionalism, timely service and the quality of their cars.
Community Involvement
Urban Drive has been involved in various community initiatives, including supporting the education of girl children and contributing to COVID-19 relief programs.
Shipping and Costs
Urban Drive provides the option of delivery and pick-up of cars to and from the customer's location. The charges for delivery and pick-up may vary based on the location. In conclusion, Urban Drive is a reliable self-drive car rental platform that offers a wide selection of well-maintained cars at affordable prices. With a user-friendly website and great customer service, Urban Drive has proven to be a popular choice for self-drive car rentals. While they do have a few drawbacks, such as no loyalty programs and delivery charges, their transparent pricing and fair cancellation policy make them a great choice for customers looking for a hassle-free car rental experience.
