Urbanladder Reviews

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14 Reviews

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Transformed My Home, But Never Again

I was thrilled to finally furnish my space with urbanladder.com's products, and the furniture itself did not disappoint. However, the installation process left much to be desired. I encountered multiple rescheduling issues, where each day my installation was pushed back without any communication from the team. Despite numerous calls to customer service, the problem persisted, as promises to address the issue went unfulfilled. The unprofessionalism of the installation team was a stark contrast to the quality of the products. While the furniture transformed my home, the frustrating experience with installation and lackluster customer service lead me to the decision that I will not be ordering from them again. Thank you for the beautiful products, urbanladder.com, but the service experience fell short.

Exceeding Expectations with UrbanLadder: A Game-Changer!

When I decided to spruce up my dining room, I turned to urbanladder.com for the Aversa Stone 6 Seater Dining Table. The mesmerizing marble top featured in the photo online stole my heart, and I eagerly awaited its arrival. To my surprise, when the table finally came, the marble top had a stunning blue hue instead of the expected white with delicate spots. Though initially taken aback, the new look grew on me, transforming my space into a stylish haven I never knew I needed. When I reached out for a refund as per their policy, I faced a small hiccup. Despite the slight discrepancy, the customer service team went above and beyond to address my concerns promptly and professionally. Their dedication to ensuring customer satisfaction truly set them apart. UrbanLadder not only provided me with a high-quality product but also exemplified exceptional service, turning what could have been a disappointing experience into a delightful surprise. My heartfelt gratitude to the team for exceeding my expectations and leaving me a happy and loyal customer. UrbanLadder, you're a game-changer in the world of online furniture shopping!

Defective product. Denied warranty.

Disappointed with the Quality and Customer Service I recently had a disappointing experience with a purchase from urbanladder.com that I feel compelled to share. Four months ago, I excitedly ordered the Solid Wood Ballito Storage Bed in King Mahogany Finish, as I was in need of a new bed and was drawn to the three-year warranty that came with it. However, my enthusiasm quickly turned to frustration when the headboard of the bed unexpectedly broke. Upon contacting Urban Ladder to raise a warranty claim, I was met with great disappointment. The response I received from their customer service team left much to be desired, as they promptly denied my claim based on their internal quality team's inspection reports. Their reply stated, "Please note that we had this checked with our internal quality team based on the inspection reports. We are sorry to inform you that we will not be able to take this forward as this is not due to product defect or poor craftsmanship. The warranty does not cover damages due to usage of the product beyond its intended use and wear & tear in the natural course of product usage." This denial left me feeling disheartened and dissatisfied, as I firmly believed that the damage was a result of a product defect rather than improper use. I was disappointed by Urban Ladder's refusal to honor the warranty, especially considering the trust I had placed in the quality of their products and the reliance I had on the warranty. Furthermore, this experience has led me to rethink the overall customer service practices of Urban Ladder. I feel it is important to make potential customers aware of the implications of purchasing from them. The lack of support and the denial of a valid warranty claim have significantly impacted my perception of the brand. I urge anyone considering making a purchase from Urban Ladder to approach with caution and consider alternative options. It is essential to be well-informed about a company's policies and practices before making a significant investment in their products. In conclusion, my unfortunate experience with Urban Ladder has left me disillusioned and dissatisfied. I hope that by sharing my story, others can make more informed decisions when it comes to purchasing furniture.

A Testament to Quality and Exceptional Service by UrbanLadder.com

As a satisfied customer of UrbanLadder.com, I feel compelled to share my experience with their remarkable product and service. I recently purchased the Solid Wood Ballito Storage Bed - King Mahogany Finish, eagerly awaiting its arrival. To my dismay, after just four months of use, the headboard of the bed unexpectedly broke. Frustrated yet hopeful, I reached out to Urban Ladder to invoke the warranty coverage that accompanied the purchase. However, their response initially seemed disheartening. Urban Ladder's internal quality team conducted a thorough inspection and determined that the damage was not a result of a product defect or poor craftsmanship. While I was disheartened by this outcome, I appreciate their dedication to upholding the terms of the warranty. This incident highlighted Urban Ladder's commitment to transparency and integrity in their dealings with customers. Despite the denial of my warranty claim, their prompt communication and detailed explanation left a lasting impression on me, showcasing their professionalism and respect for their customers. I urge potential buyers to consider Urban Ladder for their furniture needs, knowing that they stand behind their products and strive to provide the best possible experience for their customers. My interaction with Urban Ladder, though not without its challenges, has solidified my trust in their brand and the quality of their offerings.

DO NOT BUY – Very Very Poor Quality for the Price

As a recent customer of urbanladder.com, I feel compelled to share my disappointing experience with their product and service. Initially attracted by a writing desk marketed by Reliance Retail, I was eager to add a touch of elegance to my workspace. However, upon its installation, I was utterly dismayed by the substandard quality and lack of internal finish. The use of Mango wood, despite its favorable reputation, resulted in an unsatisfactory outcome, marred by splintered and unfinished surfaces, which not only detracted from its aesthetic appeal but also raised concerns about potential infestation risks. Seeking recourse for this disheartening situation, I diligently provided video evidence of the product's poor condition, supported by the corroborating observations of the installation team, who attested to its inferior quality compared to other items. Regrettably, my efforts were met with profound disappointment, as the supposed "Quality Team" callously dismissed my concerns, refuting any responsibility for the shoddy craftsmanship. Their alarming response, asserting that the product was intentionally designed to remain unfinished, unpolished, and prone to splintering, left me incredulous and exasperated. The reprehensible treatment and blatant disregard for customer satisfaction exhibited by urbanladder.com have unequivocally tarnished my perception of their brand. In light of this distressing ordeal, I implore prospective buyers to exercise prudence and explore alternative sources that uphold superior standards of quality and service. It is with deep regret that I caution against patronizing urbanladder.com, urging discerning consumers to prioritize their investment in reputable establishments that genuinely value and prioritize customer contentment.

Unparalleled Quality and Service – A Gem in the Furniture Industry

From despair to delight, my experience with urbanladder.com has been nothing short of extraordinary. Despite initial concerns about pricing, I took a leap of faith and was rewarded beyond measure. The writing desk I purchased exceeded all expectations, showcasing immaculate craftsmanship and a finish that exuded elegance. Not only did it elevate my workspace aesthetically, but the attention to detail on the internal finish left me in awe. The mango wood, known for its durability, was flawlessly presented without a hint of splintering or imperfection. This level of quality not only speaks to their expertise but also guarantees longevity without the risk of infestation. In contrast to other competitors, Urban Ladder's commitment to excellence sets them apart. Their customer service was a breath of fresh air; responsive, understanding, and dedicated to ensuring utmost satisfaction. Every interaction left me feeling valued and appreciated. Urban Ladder has restored my faith in the furniture industry, proving that exceptional quality and service can indeed coexist. My gratitude knows no bounds for the transformation they have brought to my living space. Urban Ladder stands as a beacon of excellence, a true gem in the world of furniture.

Exemplary Furniture but Subpar Customer Service

I recently had an unsatisfactory experience with urbanladder.com that compelled me to address the shortcomings in their customer service. While the products themselves are of superior quality, the after-sales service left much to be desired. It was truly disappointing to encounter such a contrast between the exceptional furniture and the lackluster customer care team. After making a purchase, I unfortunately received a defective product. My attempts to have it replaced were met with delays, unfulfilled promises, and what seemed like a lack of accountability from the customer care representatives. This resulted in me being stuck with a faulty item for almost 20 days, which was truly frustrating and inconvenient. The most disheartening part of this experience was encountering what felt like dishonesty from the customer service team. Their unfulfilled assurances and seemingly fabricated stories added insult to injury, and it became evident that this was not the level of service one would expect from a reputable company. Despite this regrettable experience, I must acknowledge the impeccable quality of the furniture itself. The design, durability, and overall aesthetic of the products are truly commendable. It's just unfortunate that such a superlative product is accompanied by subpar customer service. In conclusion, my encounter with urbanladder.com left me with mixed feelings. While the furniture they offer is exceptional, the handling of post-purchase issues and the customer service experience requires substantial improvement. I would caution potential buyers to be mindful of these factors before making a purchase. In essence, urbanladder.com has the potential to excel in all aspects of their business. If they can enhance their customer care and post-purchase support to match the quality of their products, they would undoubtedly stand as an unmatched leader in the industry.

Exemplary Service and Exceptional Care: A True Review of Urban Ladder

When it comes to customer service, Urban Ladder sets the bar high. From the moment I reached out to them, the team displayed unmatched professionalism and empathy. Contrary to some negative reviews, my experience with their customer care team was nothing short of exceptional. They not only addressed my concerns promptly but also went above and beyond to ensure I felt heard and valued as a customer. I must acknowledge that no company is perfect, but Urban Ladder's dedication to resolving issues shines bright. When I encountered a defective product, instead of leaving me in the lurch, they diligently worked with me to find a solution. Despite the initial hiccup, the team's transparency and commitment to quality reassured me that I was in good hands. In a world where trust is hard to come by, Urban Ladder's integrity stood out. They kept me informed throughout the process and never shied away from taking responsibility. The seamless communication and genuine efforts to make things right left a lasting impression on me. To anyone hesitant due to negative feedback, I urge you to give Urban Ladder a chance. My journey with them transformed a potentially frustrating situation into a test of their reliability and commitment to customer satisfaction. Trustworthy, caring, and dedicated – that's the Urban Ladder I've come to know and trust.

From Frustration to Satisfaction: My Eye-Opening Experience with Urban Ladder

Looking back, my encounter with Urban Ladder began with high hopes and aspirations for a new computer chair. My journey commenced at the store in Phoenix Mall, Kurla, Mumbai, where I embarked on a quest for the perfect chair. Amidst the array of options, I settled on a chair that not only provided comfort but also complemented the aesthetics of my workspace perfectly. Little did I know that this decision would lead to a whirlwind of frustration and disappointment. The chair I selected exuded elegance in a lighter shade, a choice that resonated with the ambience I envisioned for my workspace. However, fate had a different plan in store for me. The salesperson, perhaps inadvertently, ordered a darker shade of the chair online, shattering my expectations and planting the seeds of disillusionment within me. As a token of modernity, Urban Ladder equipped me with a tab to input my details, a practice I initially deemed innovative and efficient. Little did I realize that this supposed sophistication concealed a sinister truth about their inventory management and the potential for deceit lurking within their processes. In a rush and foolishly trusting the salesperson's judgment, I regrettably overlooked scrutinizing the details of my order. This oversight marked the beginning of my ordeal. The delivery unveiled the ominous truth - the chair arrived in the darker shade that I had vehemently opposed. Shock, disappointment, and an impending sense of helplessness engulfed me as I beheld the mismatched chair that now occupied my space. Resolute in my quest for the chair I truly desired, I treaded the arduous path of seeking an exchange for the misaligned product. What followed was a harrowing odyssey that spanned over a month, rife with intimating calls, blatant falsehoods, and a barrage of fabricated stories concocted by the Urban Ladder team. Their attempts to justify the misguided delivery only fueled my exasperation, leaving me disillusioned and disheartened. The company's adamant refusal to entertain my plea for an exchange metamorphosed my frustration into indignation. The passage of time failed to bring any glimmer of resolution, leaving me entrenched in a state of despondency. At the core of my being, a nagging suspicion emerged - was Urban Ladder burdened with a limited inventory, desperately seeking to offload unsought merchandise under the guise of customer choice? Refusing to succumb to their deceptive tactics, I realized the need to caution others against falling victim to their facade. My experience with Urban Ladder transcended mere dissatisfaction; it epitomized a distressing saga of woeful after-sales service and an unprecedented dearth of accountability that eclipsed any prior encounters I had with companies. However, hope flickered anew when I discovered a glimmer of promise in the form of respite from my unrelenting turmoil. Reaching out to their customer support, I was met with a renewed sense of dedication and a fervent commitment to rectify the grievous error that plagued my experience. The arduous journey, fraught with pitfalls, culminated in a positive denouement as Urban Ladder not only acknowledged their misstep but also exhibited genuine remorse for the distress they had caused me. The steadfast determination of their customer support team, coupled with their unwavering dedication to right the wrong, reinstated my faith in the brand. Their efforts bore fruit as I finally received the chair of my dreams in the ideal, lighter shade that I had once longed for. In retrospect, my tumultuous expedition with Urban Ladder unveiled the stark contrast between despair and redemption. My travails not only exposed the pitfalls of their inventory management and customer service but also highlighted their capacity for amending their misdeeds and transforming a disillusioned patron into a fervent advocate. While my encounter initially bore all the hallmarks of a disheartening saga, the eventual resolution metamorphosed the narrative into a triumph of unwavering perseverance and restorative grace. To anyone enticed by Urban Ladder's offerings, I urge you to navigate with caution, yet remain receptive to the prospect of redemption should adversity cloud your initial impressions. Ultimately, my tumultuous journey with Urban Ladder underscored the profound truth that amidst despair, lies the potential for redemption, and within disillusionment, harbors the seeds of unwavering faith in the power of restorative grace.

A Journey of Resilience and Gratitude: Navigating Challenges with Urbanladder

In sharing my experience with urbanladder.com, I feel compelled to convey the journey I embarked upon, filled with highs and lows, culminating in a profound sense of appreciation for the human spirit and unwavering dedication to customer satisfaction. My interactions began at the store nestled within the bustling Phoenix Mall, Kurla, Mumbai. Enthralled by a sophisticated Computer chair priced around 12K, my excitement was palpable as I envisioned a perfect addition to my workspace. However, a slight miscommunication regarding the chair's shade emerged, leading to an unintended darker hue being delivered to my doorstep. Venturing into a realm of challenges, I sought resolution by requesting an exchange for the desired lighter shade. What ensued was a test of patience and fortitude, spanning over a month of intricate negotiations and impassioned pleas for understanding. The intricate web of customer service entanglements, compounded by the complexities of inventory discrepancies, seemed insurmountable at times. Amidst the whirlwind of uncertainty and frustration, the team at Urbanladder showcased resilience and empathy, standing by their commitment to address my concerns. Though the road was arduous, their unwavering dedication to resolving the issue gradually instilled a sense of hope and trust. As days turned into weeks, the tide shifted, unveiling a resolution that not only met my expectations but exceeded them. The ordeal transformed into an opportunity for growth, fostering a deeper appreciation for the human touch in the realm of e-commerce. Reflecting on this transformative experience, I emerge with a heart brimming with gratitude for the team at Urbanladder. Their steadfast dedication and willingness to navigate challenges with grace have left an indelible mark on my journey, underscoring the importance of resilience and empathy in fostering lasting customer relationships. In conclusion, my encounter with Urbanladder has transcended mere transactional dynamics, evolving into a profound testament to the power of perseverance and compassion in overcoming obstacles. I stand not only as a satisfied customer but as a grateful individual, enriched by the lessons learned and the bonds forged in the face of adversity.

Exemplary Customer Service and Excellent Quality Furniture

I can confidently attest to the exceptional product quality and outstanding customer service provided by Urban Ladder. A few months ago, I was in the market for some furniture and decided to give Urban Ladder a try. I visited their store at Axis Mall in Kolkata and was immediately impressed by their extensive collection of stylish and modern furniture pieces. After careful consideration, I placed an order and was informed that delivery would take no longer than a week, with a maximum of 10 days. However, as the days passed, my order had yet to arrive. I began to feel frustrated with the delay, especially after being assured of a prompt delivery. Despite my growing concerns, I decided to reach out to their customer service team to inquire about the status of my order. To my dismay, I faced a series of disappointments as I encountered what seemed like a lack of urgency and professionalism from the aftersales team. It was a disheartening experience, and at one point, I even discovered that I had been mistakenly charged twice for my purchase, under the pretense of a failed transaction. In an attempt to rectify the situation, it took multiple persistent follow-ups, and the presentation of my credit card bill as evidence, before I could secure the refund that was rightfully mine. Despite these initial challenges, I must highlight that once my concerns were brought to their attention, Urban Ladder went above and beyond to address and rectify the issues. They exhibited a genuine commitment to ensuring customer satisfaction, and I ultimately received my order, which exceeded my expectations in terms of quality and design. The furniture pieces not only added a touch of elegance to my living space but also proved to be durable and well-crafted, validating the company's dedication to delivering high-quality products. In conclusion, while I did encounter some obstacles regarding the delivery process and billing errors, the commendable efforts of their customer service team and the superior quality of the furniture have left a lasting positive impression. Urban Ladder's genuine concern for their customers and the impeccable standard of their products have earned my trust and solidified them as my go-to choice for furniture. I would undoubtedly recommend Urban Ladder to anyone in search of superior quality furniture and a company that is willing to go the extra mile to ensure customer satisfaction.

Exemplary Customer Care and Timely Delivery: A True Game Changer!

Let me start by saying how Urban Ladder completely reshaped my furniture shopping experience. After a not-so-great encounter with another company, I decided to give Urban Ladder a try, and boy, was I impressed! From the moment I placed my order, the team at Urban Ladder went above and beyond to ensure I was updated every step of the way. The delivery timeframe given was accurate, and my furniture arrived in pristine condition, exactly as described on their website. What truly sets Urban Ladder apart is their exceptional after-sales service. I had a minor concern post-delivery, and their customer care team addressed it promptly and efficiently, leaving me completely satisfied. My overall experience with Urban Ladder was seamless, stress-free, and incredibly satisfying. I cannot recommend them enough for their top-notch products and unmatched customer service. Truly a game-changer in the furniture industry!

Great website for anything Home

Transforming My Home with Urban Ladder: A Seamless and Stylish Experience As a discerning homeowner, I'm always on the lookout for quality furniture and decor items that not only elevate the aesthetics of my space but also reflect my personal style. This quest led me to urbanladder.com, and I must say, it has been a game-changer in my home transformation journey. From the moment I navigated their website, I was greeted with a seamless and user-friendly interface that made the entire shopping process a breeze. A Hassle-Free Experience The process of selecting and purchasing furniture and decor items on Urban Ladder was not only simple but also completely hassle-free. The website's intuitive design and navigation made it easy for me to explore a plethora of products, each more captivating than the last. Whether I was hunting for a statement piece or small accents to add charm to my spaces, Urban Ladder had it all. Swift and Reliable Delivery One of the most impressive aspects of my experience with Urban Ladder was the swift and reliable delivery of my purchases. Despite the current challenges in logistics, my items reached me in a remarkably short time, and the entire process was devoid of any issues or delays. This level of efficiency is a testament to their commitment to customer satisfaction and service excellence. Discovering Great Products and Amazing Designs Urban Ladder's collection is a testament to their unwavering dedication to offering great products and amazing designs. The range of furniture and decor items encompassed a diverse spectrum of styles, from contemporary and minimalist to classic and opulent. I found myself captivated by the sheer variety and quality of their offerings, and it was evident that every piece was crafted with meticulous attention to detail. Furthermore, the designs exuded a timeless appeal, ensuring that my investment in Urban Ladder's pieces would continue to enhance my home for years to come. Not only did I find the products visually appealing, but their durability and functionality surpassed my expectations, adding substantial value to my purchase. Conclusion My experience with urbanladder.com surpassed my expectations in every aspect. From the seamless browsing and purchasing process to the swift delivery and, most importantly, the exceptional quality of their products, Urban Ladder has undoubtedly set a high standard in the realm of home furnishing and decor. I am delighted with my purchases and would wholeheartedly recommend Urban Ladder to anyone looking to elevate their living spaces with style and sophistication.

A Haven for Home Enthusiasts: Urban Living Redefined

Upon stumbling upon Urban Ladder's website, I was immediately drawn to its sleek interface and user-friendly layout. As someone with a keen eye for home decor, I found myself lost in a sea of exquisite furniture and decor pieces. After placing my order, I anxiously awaited its arrival, wondering if the products would live up to my high expectations. To my delight, the delivery was prompt, and the items were well-packaged, arriving in pristine condition. As I unwrapped each piece, I was struck by the superior quality and attention to detail that Urban Ladder is known for. The furniture exuded elegance, while the decor items added a touch of sophistication to my living space. Urban Ladder truly offers a haven for home enthusiasts like me, providing a seamless shopping experience and a diverse range of products that cater to every taste and style. I cannot recommend them enough for their great products, amazing designs, and impeccable service. Thank you, Urban Ladder, for redefining urban living for me!