Users Voice for Urbanladder

15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Urbanladder Overall rating
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Review article published on: 14 Jul 2019

Last updated by on 06 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 2.2
Jan 2023 5 1 1.7 3.4 2.6 5
Feb 2023 5 5 5 5 5 1.3
Mar 2023 5 5 5 5 5 1.2
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Detailed Urbanladder Review by


Urban Ladder is an Indian-based online furniture and decor retailer established in 2012. The company aims to improve Indian homes' quality of living by providing functional, affordable, and stylish home products. Urban Ladder offers a vast selection of furniture, decor, and accessories for your living room, bedroom, dining room, study, and outdoor area.

Pros and Cons

  • Extensive range of home furniture and décor
  • Great pricing and value for money
  • Free shipping on most products
  • Easy returns and exchanges
  • Excellent customer support
  • Delivery may take longer than expected
  • Limited payment options
  • No cash on delivery payment option available

User Experience offers a user-friendly interface with easy-to-use navigation. The website's layout is simple and clean, making it easy to find what you're looking for. The product pages are informative and include all the necessary details, including product dimensions, materials, and customer reviews. The website is also mobile-friendly, making it easy to shop from your phone or tablet.

Pricing and Value for Money

Urban Ladder offers a wide variety of furniture and decor products at competitive prices. The website also runs periodic promotions and discounts, making their products even more affordable. Urban Ladder's pricing and value for money are excellent compared to other Indian furniture retailers.

Alternatives competes with other online furniture retailers such as Pepperfry, Fabindia, and HomeTown. While UrbanLadder has a vast selection of modern and contemporary furniture, Pepperfry offers more traditional and ethnic home products. Fabindia is known for its handcrafted products, while HomeTown offers furniture for a wide range of budgets.

Customer Service

Urban Ladder's customer service is excellent, with friendly and knowledgeable representatives available 24/7. The website also includes a comprehensive FAQ section, making it easy to find answers to common questions. The company offers a live chat feature, email and phone support, and an online contact form.

Product Quality and Selection

Urban Ladder offers a vast selection of modern and contemporary furniture styles that suit all tastes and budgets. The company sources its products directly from manufacturers, ensuring high quality and durability. Urban Ladder also offers a range of customization options for some products, allowing customers to personalize their purchases to their liking.

Website Usability offers a clean and easy-to-use website that makes it easy to find what you're looking for. The website's navigation is simple, and the product pages include all the necessary information. The website is also mobile-friendly, making it easy to shop on your phone or tablet.

Returns and Exchanges

Urban Ladder's returns and exchange policy is straightforward and customer-friendly. The company offers a 30-day return and exchange policy on all products, except for custom-made products. The products must be returned in their original packaging and condition.

Promotions and Discounts

Urban Ladder offers periodic promotions and discounts throughout the year, making their products even more affordable. The website also offers a referral program where customers can earn discounts by referring friends and family.


Urban Ladder has an excellent reputation for offering quality products and excellent customer service. The company has received positive reviews from customers and has won several awards and accolades, including the Red Herring Asia Top 100 Award and the Economic Times India Digital Awards.

Payment Options

Urban Ladder accepts payment through credit and debit cards, net banking, and EMI options. The website does not accept cash on delivery or payment through mobile wallets.

Loyalty Programs

Urban Ladder does not offer a loyalty program at this time.

Customer Reviews

Urban Ladder has received positive reviews from customers regarding the quality of its products and customer service. Most customers praise the website's user-friendly interface and affordable pricing.

Community Involvement

Urban Ladder is committed to giving back to the community and supports several charities and social causes in India. The company also works with local artisans and craftspeople to promote traditional Indian handicrafts.

Shipping and Costs

Urban Ladder offers free shipping on most products, but some may incur a delivery charge depending on location and product weight. The company also offers installation and assembly services for an additional fee. Delivery may take anywhere from 3-21 days, depending on the product's availability and location.