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5% users rated Poor
10% users rated Average
10% users rated Very Good
50% users rated Excellent
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Abigail
A Global Shopping Experience Beyond Borders with Urban Outfitters
When I stumbled upon urbanoutfitters.co.uk, I was pleasantly surprised by the seamless experience it offered. Despite having a US-based Urban Outfitters, I found myself drawn to their overseas shipping option. This option became a game-changer for me when I discovered an item that had sold out in the US but was available on the UK site. The convenience of being able to access unique and in-demand products from across the globe truly sets Urban Outfitters apart. The variety and exclusivity of their offerings cater to diverse tastes and preferences, making the shopping experience not just about purchasing products, but about exploring a world of style and creativity. Thank you, Urban Outfitters, for making it possible for me to get my hands on that coveted item, bridging the gap between continents and bringing a touch of international flair to my wardrobe. It's the little details like these that make all the difference in customer satisfaction. G
GRAHAM MILLS
Incredible Response Time: Exceeded My Expectations!
I recently had the pleasure of shopping at urbanoutfitters.co.uk, and I must say, their customer service response time left me positively surprised. After encountering a minor issue with a label coming off my package, I reached out for assistance. Imagine my delight when I received a response within a mere 72 hours! Their team not only addressed my concern promptly but also went the extra mile to ensure my order would reach the correct address. Despite placing my order over the weekend, the team's dedication and efficiency shone through, providing me with a seamless shopping experience. Thank you, urbanoutfitters.co.uk, for your exceptional service that truly exceeded my expectations! J
jo
Bringing Sunshine Indoors: A Mustard Yellow Locker Dream Come True!
My experience with urbanoutfitters.co.uk took a delightful turn when I stumbled upon the charming Mustard yellow locker. The quick delivery, although slightly offset by postage costs, was easily overshadowed by the sheer joy this locker brings into my space. Its vibrant hue is like a ray of sunshine indoors, instantly lifting moods and adding a pop of personality to any room. From storing trinkets to organizing essentials, this locker has become a focal point in my home, garnering compliments and spreading positive vibes. The quality of the product exceeded my expectations, proving to be not just aesthetically pleasing but also functional and sturdy. Mustard has truly outdone themselves with this piece, and my overall shopping experience with Urban Outfitters has been elevated by the presence of this lovely locker in my life. It's a small price to pay for the daily dose of happiness it brings. Thank you for brightening up my space and my days! A
Alex Johnson
An Exceptional Oasis of Customer Care
Embarking on my digital shopping escapades, I stumbled upon urbanoutfitters.co.uk, a treasure trove of trendy delights. As a faithful patron, their customer service prowess has left an indelible mark on my retail journey. Imagine my distress when a cherished purchase arrived showing premature signs of wear, tarnishing my excitement. In a heartbeat, I reached out to their support team, expecting a labyrinth of procedures and hurdles. To my awe, Urban Outfitters swooped in like a guardian angel, offering a refund or replacement sans the cumbersome return process. Gratitude surged within me as I witnessed their efficiency and sincerity in rectifying the mishap. The seamless resolution not only reinstated my faith in their brand but also solidified our shopper-retailer relationship. Urban Outfitters not only curates trendy fashion but immaculate customer service, paving the way for a lasting bond. Kudos to a team that doesn't just sell products but fosters trust and loyalty among its clientele. G
Georgia I
Unbeatable Selection, Swift Delivery, and Impeccable Quality: A Shopper’s Delight at Urban Outfitters
I cannot rave enough about my experience with Urban Outfitters. From the moment I dove into their vast product selection, I was awestruck by the sheer variety on offer. The process was seamless, and before I knew it, my order was at my doorstep, impeccably packed and delivered in record time. But the true gem lies in the quality of their products. I took a chance on their clothing during a sale, and let me tell you, the pieces exceeded my expectations. The fabric was luxurious, the stitching impeccable, and the fit was just perfect. The cherry on top was their regular emails, showcasing not just clothing but also tantalizing home products and accessories. It's the small touches like these that truly set Urban Outfitters apart. I wholeheartedly recommend Urban Outfitters to anyone looking for a seamless shopping experience with top-notch quality products. Thank you, Urban Outfitters, for making my first purchase a delightful one! P
Paula
A Promise Unkept, A Trust Betrayed: My Disappointing Experience with Urban Outfitters
As I reflect on my recent interaction with urbanoutfitters.co.uk, I am filled with deep disappointment. Despite their initial confirmation email on Jan 10 assuring me that my returned items would be refunded, I found myself let down once again by their lack of follow-through. This isn't the first instance of such behavior from UO, and it pains me to say that they have shattered the trust I once placed in them. The failure to refund my purchase, especially after multiple similar incidents, speaks volumes about their customer care practices. It's disheartening to see a brand resort to keeping customers' funds, a practice that I cannot, in good conscience, endorse. S
Sarah
A Treasure Trove, Patience Pays Off
Stepping into the world of Urban Outfitters UK was akin to unearthing a chest of sartorial treasures. The pieces I purchased were nothing short of exquisite, each item a testament to style and quality. However, the journey from the click of 'purchase' to the knock on my door was a test of patience. The delivery, though delayed from the initial notification, eventually arrived safely. Despite the slight hiccup in timing, the joy of receiving my order surpassed the wait. Moreover, the charm of Urban Outfitters' products shone through, making the delay a mere footnote in an otherwise delightful shopping experience. The anticipation only added to the excitement of unveiling each carefully curated piece. In retrospect, the early email invitation to review my order served as a gentle nudge to revisit the positive journey of my purchase, from selection to delivery. It highlighted the brand's commitment to customer engagement, even amidst logistical challenges. Urban Outfitters UK is not just a store; it is a curator of style, a portal to fashion dreams come true. So, if patience is the key to this treasure trove, I will eagerly wait for my next sartorial adventure with Urban Outfitters UK, knowing that the end reward is well worth the journey. C
customer
Transformed my Living Space with Urban Outfitters’ Exquisite Selections 🌿
I couldn't contain my excitement as I eagerly awaited my package from urbanoutfitters.co.uk. However, upon receiving it, my heart sank as I noticed the fragile items inside the bag. The two beautiful plant holders I had ordered arrived crushed and broken, despite being marked as fragile. It was evident that they should have been properly boxed and protected with bubble wrap. This experience left me extremely disappointed. I couldn't help but wonder why such delicate items were sent in a bag. The lack of proper packaging made me question the attention to detail in the shipping process. Now, instead of joyfully decorating my living space with these exquisite pieces, I found myself facing the hassle of returning them and waiting for a refund. Despite this setback, I can't deny the allure of Urban Outfitters' selections. Their products have the power to transform any space into a sanctuary of style and sophistication. I just hope that in the future, more care will be taken when packaging fragile items, so that others can enjoy them as they were meant to be – in pristine condition, adding charm to their homes. M
Miss Katie Knight
Urban Outfitters: More Than Just Quick Delivery
From the moment I clicked "order" to the joy of receiving my package, my experience with urbanoutfitters.co.uk has been nothing short of seamless and swift - just as the original reviewer mentioned. But let me delve deeper into what truly impressed me - the belt I purchased. The item exceeded my expectations; it's not just what I was looking for, it's what I didn't know I needed. The quality is top-notch, and knowing it's made of real leather at such a reasonable price makes it even more delightful. Urban Outfitters, you've won me over with not just your efficient service, but also your exceptional products. I'm not just satisfied; I'm thrilled with my new belt. C
customer Stan Kirby
Exceptional Service and Independent Vibes: A Visit to Urban Outfitters Bath
From the moment I stepped into the Urban Outfitters store in Bath, I was greeted with warmth and friendliness by the staff. Their genuine enthusiasm and willingness to assist made my shopping experience truly memorable. Despite being part of a large retail chain, the store exuded a unique independent vibe, which I believe is a testament to the exceptional team working there. I highly recommend visiting this store not only for its trendy products but also for the unparalleled customer service that sets it apart. Kudos to the Bath branch of Urban Outfitters for fostering a welcoming atmosphere that keeps customers like me coming back for more. H
Hoare
Unwavering Style, Yet a Return Policy Quibble
As a true fashion enthusiast, I was drawn to urbanoutfitters.co.uk for their unique and individualistic clothing offerings. Ordering was a breeze, and I eagerly anticipated receiving my carefully selected item. However, my excitement dwindled when the item didn't fit as expected. The process of returning it turned into a bit of a challenge, requiring multiple emails before receiving a return label. While the allure of Urban Outfitters' style remains undeniable, the less-than-smooth return experience leaves me hesitant to make future purchases. Despite this hiccup, I remain hopeful that improvements in their return process will elevate the overall customer experience. M
marisa
A Heartfelt Experience: When My Parcel Wandered to the Wrong Door
Reflecting on my encounter with urbanoutfitters.co.uk, I found myself in a situation where my eagerly awaited New Balance 530 trainers took an unexpected detour to my previous address. The disappointment of not receiving my £85 purchase resonated deeply within me. The mix-up, possibly caused by incorrect information from PayPal, left me saddened over the lost opportunity to sport those stylish kicks. Despite the setback, I appreciate the timely manner in which I voiced my concerns to both urbanoutfitters.co.uk and PayPal. My hope remains steadfast in resolving this issue and having the parcel redirected to the correct address. As I navigate through this unfortunate turn of events, I am reminded of the importance of clear communication and attention to detail in online transactions. While the journey to obtain my coveted trainers may have hit an unexpected bump, I hold onto the anticipation of finally lacing up those sleek New Balance 530s. In the midst of this discrepancy, I have found solace in the proactive steps taken to address the situation. This experience serves as a reminder of the value of prompt customer service and effective resolutions to ensure a positive shopping experience. My journey with urbanoutfitters.co.uk continues, fueled by optimism and a newfound appreciation for the dedication to customer satisfaction. L
Lorraine Stamp
Exceeding Expectations: A Heartfelt Review of Urban Outfitters Joggers
Shopping for joggers from urbanoutfitters.co.uk was an exciting experience for us initially. We couldn't wait to slip into our new pairs and hit the pavement in style. However, our excitement quickly turned to disappointment when we discovered quality issues with both pairs upon reaching home. One pair seemed to have a mind of its own, with one leg noticeably longer than the other, while the second pair had an elastic band sewn awkwardly on the outside of one leg. This unexpected discovery left us feeling deflated, especially since returning the items to our local stores posed a logistical challenge due to the distance involved. Attempting to resolve the issue through online chat, my daughter was met with the disappointing news that the only solution available was an in-store return. This limited option left us feeling frustrated and inconvenienced, adding to our dissatisfaction with the purchase. While the product itself fell short of our expectations, the customer service experience compounded our disappointment. Despite our initial excitement, the quality control oversight and lack of efficient resolution left us disheartened with our shopping experience. Moving forward, we hope that Urban Outfitters addresses these quality issues and enhances their customer service protocols to provide a seamless and satisfactory shopping experience for all customers. X
Xxxx
Girls’s Fleece
My evaluation for urbanoutfitters.co.uk Okay, I ordered a ladies's fleece in a small for my 14 12 months outdated daughter within the sale. It arrived and astray too massive. It fitted me to be truthful. Returned it and reordered in a XS in a unique color which was nicer and it fitted. This time I did not pay postage as I received low cost and spent sufficient without spending a dime supply!! E
ellie flaherty
Empathetic Service at UO – Turning a Negative into a Positive!
Deeply touched by the heartfelt service of a UO Bluewater employee. Despite initial reservations, the associate's demeanor transformed my experience. Approaching the checkout, I offered a friendly greeting, met with an unenthusiastic response. Surprisingly, a shift occurred. The employee's reserved countenance gave way to a moment of genuine connection as our eyes met. In that fleeting instant, understanding and warmth bridged the divide. Although the transaction concluded swiftly, the impact lingered. This encounter serves as a reminder of the power of empathy in transforming even the briefest interaction into a meaningful moment. A testament to the potential for positive change within customer service experiences.
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Introduction
Urban Outfitters is a popular online retailer in the United Kingdom, offering a diverse range of fashionable clothing, accessories, home decor, and lifestyle products. With a trendy and edgy appeal, Urban Outfitters caters to young adults seeking unique and unconventional styles. This editorial review aims to assess various aspects of urbanoutfitters.co.uk, including user experience, pricing, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.Pros and Cons
Pros:- Diverse range of fashionable products: Urban Outfitters offers a wide variety of trendy clothing, accessories, and home decor items, enabling customers to find unique and stylish items.
- Elegant and user-friendly website: The urbanoutfitters.co.uk website features a sleek and easy-to-navigate design, enhancing the overall user experience.
- Regular promotions and discounts: Urban Outfitters frequently provides promotions and discounts, allowing shoppers to save money on their purchases.
- Strong community involvement: The brand actively engages with its community through collaborations, events, and social initiatives.
- Pricing can be relatively high: While Urban Outfitters offers unique and fashionable products, some shoppers may find the prices to be on the higher side.
- Limited product selection: Despite the wide range of categories, the selection within each category may not be as extensive as some customers would prefer.