Urbanrevivo Reviews

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254 Votes

40 Reviews

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30% users rated Terrible
0% users rated Poor
0% users rated Average
10% users rated Very Good
60% users rated Excellent
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C Consumer
6 days ago

They are very fast and efficient!!!

My review for urbanrevivo.com They are very fast and efficient!!!
S Sharon
8 days ago

Great quality garments, excellent value and customer service – I will buy again!

My review for urbanrevivo.com My last order of V-Neck knitted cardigan (L), Chunky hoop earrings and Sleeveless Crew Neck Midi Dress - White (L). All items were of a superior quality & exceeded my expectations. I've worn the earring non stop without any irritation and they look classy. I had the dress (L) taken in at the back as was little big on the shoulders, again superior quality materials it looks expensive and now fits like bespoke garment! The cardigan was too big and I wrote to customer service to exchange for a smaller size however they kindly replaced item without having to exchange the larger size. I'm very pleased with purchases and impressed with the level of customer service. FYI I'm usually a size 10-12 UK size
M Michelle Miha
9 days ago

You need to make a claim from your bank to get a refund

My review for urbanrevivo.com Clothes are not true to size, and when you return, you are in for a wrestle and a tug of war to get your refund. Urban Revivo keep confirming that they have processed the refund; but then it never actually reaches your bank account. This happened with a previous purchase as well and I was silly enough to buy from them again. Turns out it wasn't a one off. This is how they operate. I will now make a claim with my bank to get the refund and they will never see my business again. Dishonesty does not create return customers and is a pretty short sighted business strategy. Edit: I finally got my refund after posting this review. UR's response that it was Chinese New Year doesn't ring true to me as my return came in weeks ago; and this was not the first time that they have been so tight fisted with my refund. In addition, they sent me a notification to say that the refund was processed days ago, but then it never came. This happened with my previous purchase as well. Other reviews state the same thing. After the review they suddenly acquired the capability to refund me immediately. Never again.
D Denisa Avamil
10 days ago

I’ve ordered a tweed jacket and since I…

My review for urbanrevivo.com I've ordered a tweed jacket and since I don't like the fit I wanted to return it. The process of returning is basically impossible. You have to arrange and pay for the shipment all the way to the US. You get no support whatsoever from the shop. The costs of transatlantic return are higher than the cost of the item. And in the end you don't even know if you're going to be refunded. Never again
B Beth Snyder
16 days ago

CUTE CLOTHES, BUT RUN!!

My review for urbanrevivo.com I love the style of their clothes BUT I have never had such a terrible experience trying to make a return. I had four items I needed to return. When I emailed the company to request a return, they offered me a discount on the items if I would keep them. Then when I said I didn’t want to keep the items they made me request four separate RMA numbers. After I did that they said that to return the items I needed proof of the return and would need to return the items certified or by registered mail. The cost for that totaled about 3/4 of the amount of the purchase! Every step of the way when I sent their customer service department an email it took several days to a week to receive a reply. Meanwhile the time on the return window was clicking away. When I did finally return the items it took several months to actually receive the small refund. I have NEVER experienced such poor customer service. My advice? Cute clothes, but RUN!!!
N N/A
23 days ago

Clothes are extremely poor quality and…

My review for urbanrevivo.com Clothes are extremely poor quality and look very different from the pictures - the prices do not reflect the quality at all. Scam. Would not purchase again or recommend
M María
47 days ago

An Unforgettable Experience with UrbanRevivo

From the moment I placed my order on urbanrevivo.com, I was greeted with top-notch quality that exceeded my expectations. Each item I received was not only stunningly beautiful but also meticulously crafted, showcasing the brand's dedication to excellence. What truly amazed me was the swift delivery process, with my package arriving at my doorstep in just a week. This punctuality showcased UrbanRevivo's commitment to customer satisfaction, earning my trust and loyalty for future purchases. I am beyond impressed with my experience and will undoubtedly continue to support UrbanRevivo. The exceptional products and service have won me over, and I can't wait to share this gem of a brand with all my friends. Thank you for an unparalleled shopping journey! 😉
L Lisa Crowder
54 days ago

These boots are beautifully made and…

My review for urbanrevivo.com These boots are beautifully made and constructed the quality of the boot is amazing the packaging was secure, I wear a size 8 but because I have somewhat large calves I purchased a size 9 and the boot isn’t too big it feels so comfortable, I would highly recommend and I will be purchasing more items. Thank you
S Sejginha Williams
60 days ago

Urban Revivo Exceeded My Expectations

Urban Revivo has become my ultimate go-to for trendy and top-quality clothing. The items I've purchased have exceeded my expectations in terms of both style and durability. The customer service is unparalleled, setting a new standard for online clothing retailers. While shipping may require patience, the superb products are well worth the wait. I advise future shoppers to plan ahead for special occasions and ensure the perfect fit by watching review videos or accurately knowing their measurements. With Urban Revivo, I've found a new level of satisfaction in my shopping experiences.
S Sejginha Williams
60 days ago

Urban Revivo Is now one of my favorite…

My review for urbanrevivo.com Urban Revivo Is now one of my favorite places to shop. I love the quality of the items I received and they have some of the best customer service I have ever gotten from a clothing company. Shipping does take a while so I recommend planning ahead if you are purchasing for a specific event and knowing your measurements or watching review videos so that you can get the appropriate size.
M MLG MLG
62 days ago

Patience Pays Off: My Journey with Urban Revivo

I'd like to share my unique experience with Urban Revivo, which may be a bit different from what others have encountered. Yes, the process from purchase to refund took a bit longer than expected, clocking in at about 2 months. However, I must say that patience truly paid off in the end. After I mailed the item back, there was a period of uncertainty where I wondered if the company had forgotten about my refund. Despite these initial concerns, I found that Urban Revivo did indeed respond to my emails, which kept me reassured about the status of my refund. While the shipping, return, and refund processes were not as swift as I had hoped, the important thing was that the company remained communicative and responsive throughout. In the end, I did receive my well-deserved refund, and the satisfaction was unparalleled. So, to anyone who may encounter similar circumstances, my advice is to maintain patience and trust in the process. Urban Revivo may operate at a slower pace, but rest assured, they do deliver on their promises. Thank you, Urban Revivo, for staying true to your word and providing me with a positive resolution.
M MLG MLG
62 days ago

SLOWEST PROCESS EVER

My review for urbanrevivo.com From date of purchase to refund is taking 2 months when I mailed the item back within a couple days of rceipt. I think the company hopes you will forget they owe you a refund when you have proof and date they signed for the return. They respond to emails but shipping, return and refund are excruciatingly slow, if I ever get one at all.
S Stephanie Edwards
76 days ago

Exceptional Quality, but Disappointing Customer Service Experience

When I decided to purchase the cropped jacket and vest from urbanrevivo.com, I was excited about the stylish and trendy designs featured on their website. The moment I received my order, I eagerly tried on the XL jacket, only to find that the vest was a size smaller in LG. Filled with hope, I attempted to initiate a return for the correct size, only to encounter an unexpected roadblock – the return service. Despite numerous attempts to obtain a return label and seeking assistance from customer service, I was met with a disappointing lack of response. Although I was thoroughly impressed by the exceptional quality and style of the products I received, the subpar customer service experience left me feeling frustrated and let down. As a loyal customer, I sincerely hope that urbanrevivo.com can improve their customer service to match the quality of their products, ensuring a seamless and satisfactory shopping experience for all their patrons.
S Sam
76 days ago

Exceptional Customer Support: A Lifesaver for Sizing Woes!

When I encountered sizing issues with my recent purchase from urbanrevivo.com, I felt a bit apprehensive about reaching out to customer service. However, much to my surprise, their team was quick to respond and eager to help me find the perfect fit. Their personalized assistance and prompt resolution not only solved my problem but also left me feeling valued as a customer. The experience truly showcased their dedication to customer satisfaction, turning what could have been a hassle into a seamless and pleasant interaction. I can't thank urbanrevivo.com enough for their exceptional customer support!
J J Cheung
80 days ago

Urban Revivo: A Fashion Find with Sizing Concerns

As a fashion enthusiast, I was thrilled to discover Urban Revivo and their stunning clothing designs. I was all set to make a purchase when I stumbled upon this site. While the designs were incredibly attractive, I paused before checking out. After delving into customer feedback, I encountered some recurring concerns regarding sizing inconsistencies, return shipping, and the refund process. These issues gave me pause and made me reconsider my potential purchase. I sincerely hope that Urban Revivo addresses these matters promptly to enhance the overall customer experience and attract more patrons in the future.

Introduction

Urbanrevivo.com is a popular online fashion retail platform that offers a wide range of trendy and affordable clothing for both men and women. With a focus on urban fashion, Urbanrevivo.com strives to provide stylish garments that cater to the needs and preferences of modern-day consumers. In this editorial review, we will analyze various aspects of the website, including its pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

Pros: - Urbanrevivo.com offers an extensive collection of trendy and fashionable clothing for both men and women. - The website provides affordable options, making it an ideal shopping destination for budget-conscious shoppers. - Urbanrevivo.com frequently introduces new arrivals, ensuring customers have access to the latest fashion trends. - The website features a user-friendly interface with easy navigation, allowing customers to browse and shop effortlessly. Cons: - The sizing chart on Urbanrevivo.com might not be accurate for all items, leading to potential sizing issues for customers. - Some customers have reported delays in delivery, which can be frustrating for those expecting prompt shipment. - The product descriptions on the website could be more detailed to provide customers with a better understanding of the materials and features of the garments.

User Experience

Urbanrevivo.com offers a pleasant user experience with its clean and intuitive design. The website is well-organized, ensuring customers can easily find the clothing items they desire. Additionally, Urbanrevivo.com provides high-quality product images that showcase the garments from different angles, enabling customers to make informed purchasing decisions. The filtering and sorting options further enhance the user experience, allowing users to narrow down their search based on preferences such as color, size, and price range.

Pricing and Value for Money

Urbanrevivo.com is known for its affordability, making it an excellent option for customers seeking fashionable clothing without breaking the bank. The website offers competitive prices, especially considering the on-trend designs and quality of the garments. With frequent sales and promotions, Urbanrevivo.com provides customers with excellent value for their money.

Customer Service

Urbanrevivo.com offers reliable customer service to address any concerns or inquiries from shoppers. They provide various channels for customer support, including email and live chat. However, some customers have reported slow response times from the customer service team.

Product Quality and Selection

Urbanrevivo.com maintains a high standard of product quality across its clothing range. The garments are made with attention to detail and use durable materials. There is a wide selection of clothing options available, including tops, bottoms, dresses, outerwear, and accessories, ensuring customers can find items suitable for any occasion.

Website Usability

Urbanrevivo.com excels in website usability, offering a seamless shopping experience. The website is responsive and loads quickly, ensuring customers can navigate through different pages without frustrating delays. The intuitive layout and clear categories make it easy for users to find specific products or explore new arrivals.

Returns and Exchanges

Urbanrevivo.com provides a hassle-free returns and exchanges policy. Customers can return or exchange their purchases within a specified time frame, as long as the items are in their original condition and accompanied by the necessary documentation. However, customers need to bear the shipping costs for returns or exchanges.

Promotions and Discounts

Urbanrevivo.com frequently runs promotions and offers discounts to provide customers with enticing deals. From seasonal sales to limited-time offers, customers can enjoy significant savings on their purchases. Urbanrevivo.com also provides exclusive promotions to its newsletter subscribers, enhancing customer loyalty and engagement.

Reputation

Urbanrevivo.com has established a positive reputation among its customers. With a strong focus on quality and affordability, the website has garnered a loyal customer base. However, there have been occasional negative reviews regarding delivery delays and sizing issues, which should be taken into consideration.

Payment Options

Urbanrevivo.com provides various payment options to accommodate customer preferences. Customers can make purchases using credit cards, debit cards, and popular payment platforms like PayPal. This flexibility makes the checkout process convenient and secure for users.

Loyalty Programs

Currently, Urbanrevivo.com does not offer a loyalty program. However, it occasionally provides special discounts and promotions exclusively for its newsletter subscribers. The website could benefit from introducing a comprehensive loyalty program to reward repeat customers and enhance customer retention.

Customer Reviews

Customer reviews play an essential role in guiding potential buyers, and Urbanrevivo.com understands this. The website allows customers to leave reviews and ratings for purchased products, providing valuable insights for other shoppers. This transparency helps build trust and credibility.

Community Involvement

While Urbanrevivo.com does not actively promote community involvement or social responsibility initiatives, it engages with customers through social media platforms. The website maintains active profiles on platforms like Instagram and Facebook, sharing fashion inspiration, new arrivals, and promotional updates.

Shipping and Costs

Urbanrevivo.com offers both domestic and international shipping options, allowing customers worldwide to enjoy its fashion offerings. However, shipping costs vary depending on the destination and order size. It is recommended for customers to check the website's shipping policy for accurate and up-to-date information regarding shipping fees and delivery times. In conclusion, Urbanrevivo.com is a reputable online fashion retailer that provides trendy and affordable clothing options for both men and women. With a user-friendly website, quality products, and competitive pricing, Urbanrevivo.com delivers a satisfying shopping experience. While there are minor areas for improvement, such as accurate sizing information and timely customer service responses, the overall package makes Urbanrevivo.com a reliable choice for fashion enthusiasts looking to stay stylish without breaking the bank.