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Recommended by 928+ verified customers on Trustpilot
Review Description: I accidentally paid for my box twice but the team at Urthbox fixed it up immediately. I shipped the box to a friend - can’t wait to see what she thinks!
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Reviewer Name: Lori Daniele
Review Submission Date: 2023-01-03
Review Title: My error corrected quickly!
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Review Description: I forgot to cancel the automatic renewal prior to the renewal. After I saw the charge on my account, I contacted Urthbox, and Eric very quickly resolved it- the subscription was canceled, and credited immediately!
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Reviewer Name: Lisa Yarletts
Review Submission Date: 2022-12-24
Review Title: Customer Service
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Review Description: Reached out for an issue regarding a double purchase and they helped quickly!
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Reviewer Name: Grace
Review Submission Date: 2022-12-15
Review Title: Eric was really helpful and supported…
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Review Description: Eric was really helpful and supported me through the process! However please improve on the UX of your website as i really struggled to figure out how to use my gift coupon. but thank you again Eric for helping!
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Reviewer Name: Marilyn Gurzynski
Review Submission Date: 2022-12-09
Review Title: Excellent cstomer service
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Review Description: Excellent cstomer service! I was de a refund and it was processed within 3 business days. Thanks so much!
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Reviewer Name: Shane Fogarty
Review Submission Date: 2022-12-09
Review Title: Customer service has been great in…
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Review Description: Customer service has been great in rectifying what issues I had. I believe it was Eric that helped me.
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Reviewer Name: Jeanine Colvin
Review Submission Date: 2022-11-29
Review Title: Friendly and accommodating Customer Service
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Review Description: After making a purchase, I had a concern with the purchase and contacted Customer Service. I received a quick response and an immediate remedy to my concern. It was a very helpful and polite experience. Can hardly wait for this gift subscription to be delivered and enjoyed by the recipient!
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Reviewer Name: Beth Bristol
Review Submission Date: 2022-09-28
Review Title: I placed an order at the end of July…
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Review Description: I placed an order at the end of July for my dad's 80th birthday and still have not received anything. I can not reach anyone over the phone and have only received an email response saying it's coming the next month. 3 months is an absolutely ridiculous amount of time to wait and want to now cancel and get my dad something else now. Very dissapointed.
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Reviewer Name: Kelly McGuire
Review Submission Date: 2022-07-08
Review Title: Helpful and fast response
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Review Description: Helpful and fast response customer service, resolved my issues immediately whenever something came up! Food variety is appreciated.
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Reviewer Name: John Levy
Review Submission Date: 2022-07-05
Review Title: I was given a gift certificate for…$107.97
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Review Description: I was given a gift certificate for URTHBOX and was having trouble figuring out how much I could purchase for myself with it. I emailed the company. Eric responded to my emails. I am a senior citizen and not all that good at navigating websites (in other words, I am not complaining about the URTHBOX website). Eric responded promptly and helpfully to all my questions. Therefore, I was able to redeem the gift certificate exactly the way I hoped I would be able to. Eric did a superb job.