User Review Scores: Pie Chart Analysis

32% users rated Terrible
25% users rated Poor
3% users rated Average
23% users rated Very Good
18% users rated Excellent
User Reviews


US Pizza is a well-known pizza chain that originated in California and is now expanding into global markets. US Pizza aims to provide high-quality pizzas at affordable prices with various customization options. The company has established an online presence through its website "" In this editorial review, we will explore the different aspects of, including user experience, pricing, alternatives, customer service, product quality, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros and Cons

  • Wide range of pizza options
  • Customization options available
  • Good quality and taste of food
  • Affordable prices
  • Easy website navigation
  • Limited presence – mainly Western India
  • No nutritional information provided on website
  • Limited payment options

User Experience

The website provides a user-friendly interface, making it easy for users to navigate and place orders. The design is pleasant and modern-looking, with eye-catching images of pizzas and other food items. The website's functionality is also seamless, with clear delivery information and a simple ordering process. Overall, the user experience on is impressive.

Pricing and Value for Money

US Pizza's prices are competitive, with medium-sized pizzas starting at INR 325. However, they do not offer any additional discounts or promotions often. While US Pizza's food quality is decent, it may not necessarily be the best value for money compared to other pizza chains.


US Pizza has various competitors in the pizza industry, such as Dominos, Pizza Hut, Papa John's, and local pizza vendors. Dominos and Pizza Hut are more established chains and have a wider presence than US Pizza.

Customer Service

US Pizza's customer service is reasonable, with prompt delivery times, and responsive customer support staff. However, there has been some criticism in the past about the quality of customer support.

Product Quality and Selection

US Pizza's food quality is decent, with generous portions, fresh toppings, and high-quality ingredients. Moreover, they offer a wide selection of pizzas and other food items, such as garlic bread, pasta, sandwiches, and beverages.

Website Usability

The website is user-friendly and easy to navigate, with intuitive design and simple ordering process. There is no need for users to create an account before making a purchase, and the payment process is smooth.

Returns and Exchanges

US Pizza currently does not offer any exchange or return policies, which is a significant downside for customers.

Promotions and Discounts

US Pizza occasionally offers discounts on their pizzas and other food items, but these promotions are not always available. Customers can subscribe to the US Pizza newsletter to stay informed about promotions and discounts.


US Pizza has been relatively well-received, with positive reviews from satisfied customers. However, there have been some negative comments regarding the quality of customer support and limited payment options.

Payment Options

US Pizza offers various payment options, including credit and debit cards, net banking, and cash on delivery. However, they do not currently accept online payment methods such as PayPal or UPI.

Loyalty Programs

US Pizza offers a loyalty program called "Angel Card," which rewards customers with discounts on future purchases after accumulating a set number of points.

Customer Reviews

On various online platforms, US Pizza has received mixed reviews. Some customers appreciate the quality and taste of their food, while others complain about inconsistent delivery times and customer support.

Community Involvement

US Pizza has not shown any significant community involvement or social responsibility initiatives.


US Pizza offers delivery to select locations within their delivery radius. Delivery times are prompt, with most orders delivered within 30-45 minutes.


US Pizza's food is reasonably priced with affordable options for customers. However, they do not offer free deliveries, and the cost of delivery is added to the overall bill.


US Pizza's online presence at offers customers the convenience of ordering their favorite pizzas from the comfort of their homes. The website has a user-friendly interface, and the ordering process is quick and easy. While US Pizza's food quality is decent, it may not be the best value for money compared to other pizza chains. Overall, US Pizza provides delicious and affordable pizzas, with a few areas of improvement such as payment methods, return policies, and customer support.

Surbhi Gupta Senior News Reporter

Hi, I'm Surbhi Gupta, currently working as a Senior News Reporter at With a Bachelor's Degree in Mass Communication and Journalism, I started my career in 2012 as a content writer at BPT...