Users Voice for Vapordna

50% users rated Terrible
9% users rated Poor
4% users rated Average
1% users rated Very Good
37% users rated Excellent
Pie Chart Review Representation for Vapordna
Vapordna Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 29 Oct 2019

Last updated by on 07 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 3.9 4.2 3.8 2 1
Dec 2022 1.8 5 5 5 5 5
Jan 2023 5 3.1 3.3 4.2 5 1
Feb 2023 1 5 5 5 1.8 5
Mar 2023 2 5 5 5 5 5
Line Chart for Rating of peer stores

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Detailed Vapordna Review by

Introduction

Vapordna.com is a popular online store specializing in e-cigarettes, vaping products, and accessories. Established in 2013, they have since become a go-to destination for vaping enthusiasts who are looking for quality products that deliver a satisfying experience. Vapordna.com is headquartered in Los Angeles, California, and offers a wide array of products from some of the biggest brands in the vaping industry.

Pros and Cons

Pros:
  • Vast selection of vaping products and accessories
  • Competitive pricing
  • Free shipping on orders over $59
  • 30-day return policy
  • Frequent promotions and discounts
Cons:
  • Some customers have reported slow shipping times
  • No loyalty program or reward points system offered
  • Product descriptions could be more detailed

User Experience

Navigating Vapordna.com is simple and intuitive. The website's layout is clean and easy to navigate, and the search function allows users to find products quickly. Product descriptions could be more detailed, but the website does provide clear and concise information on shipping, returns, and customer service.

Pricing and Value for Money

Vapordna.com offers competitive pricing on their products, and they frequently offer promotions and discounts to their customers. Free shipping is available on orders over $59, which is a great value for customers who are purchasing larger quantities of products.

Alternatives

Some popular alternatives to Vapordna.com include Elementvape.com, Vapewild.com, and Myvaporstore.com. Each of these websites has its unique strengths and weaknesses, so it's worth comparing prices and offerings to find the best fit for your needs.

Customer Service

Vapordna.com offers excellent customer service, with a helpful and responsive team available to assist customers with their questions or concerns. They offer phone and email support, and their website features a comprehensive FAQ section that addresses common inquiries.

Product Quality and Selection

Vapordna.com has an impressive selection of products from some of the biggest brands in the vaping industry. They offer e-cigarettes, mods, tanks, e-liquids, and accessories in a wide range of styles and configurations. The quality of their products is generally high, and customers can find everything they need to customize their vaping experience.

Website Usability

Vapordna.com is designed with usability in mind, with a clean layout and easy-to-navigate menus. The website is informative without being cluttered, and product pages provide clear and concise information on specifications and features.

Returns and Exchanges

Vapordna.com offers a 30-day return policy on all products, provided that they are in their original packaging and have not been used. Customers are responsible for the cost of return shipping, and refunds are processed within 5-7 business days.

Promotions and Discounts

Vapordna.com regularly offers promotions and discounts to their customers, including seasonal sales, holiday specials, and daily deals. Customers can follow their social media channels or sign up for their mailing list to stay informed about the latest promotions and discounts.

Reputation

Vapordna.com has an excellent reputation in the vaping community, with customers praising their product selection, pricing, and customer service. They have received positive reviews from reputable publications, such as Vaping 360 and E-Cigarette Forum, and they have an A+ rating with the Better Business Bureau.

Payment Options

Vapordna.com accepts most major credit cards, including Visa, Mastercard, American Express, and Discover. They also accept payments through PayPal and Amazon Pay.

Loyalty Programs

Vapordna.com does not currently offer a loyalty program or reward points system. However, they do offer frequent promotions and discounts to their customers.

Customer Reviews

Customers have generally had positive experiences with Vapordna.com, praising their product selection, pricing, and customer service. Some customers have reported slow shipping times, but overall, reviews are overwhelmingly positive.

Community Involvement

Vapordna.com is active in the vaping community and is dedicated to promoting the benefits of vaping as an alternative to traditional smoking. They support advocacy groups, such as the Consumer Advocates for Smoke-Free Alternatives Association (CASAA), and they encourage customers to get involved in advocacy efforts.

Shipping and Costs

Vapordna.com offers free shipping on orders over $59. Shipping costs for orders under $59 vary based on the weight and destination of the order. They offer standard shipping and priority shipping options, and international shipping is available to select countries. Some customers have reported slow shipping times, but overall, shipping times are reasonable.

Vapordna Recent User Reviews

User Rating

5 stars

14

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Reviewer Name: Gracie King

Review Submission Date: 2023-01-13

Review Title: Incorrect items and poor customer service
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Review Description: My dad ordered from this place around December 21-22. He received them around the 2nd of January 2023. Now, the slow shipping would have been worth it if he had received the correct items. He had ordered 6 of the 6000 Aloe Grape Flum pebbles. He received 6 of the 3000 ones!!! He emailed his concerns to VaporDNA and they never responded back. They only get 2 stars because the disposable flums are in good condition. Other than that, I would not waste your time with this place. At least refund him the difference. I am pissed.

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Reviewer Name: Michael Birger

Review Submission Date: 2023-01-10

Review Title: Stay away they laugh about their customers
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Review Description: First order they took almost a week to ship, apologized about the holidays bla bla bla. So I decided to give them a 2nd chance, it is almost the 2nd week and they still haven't shipped it claiming that there's "unexpectedly delay". 2 freaking weeks!Because of this I returned to smoking real cigarettes. These guys laugh about their customers and couldn't care less. They're worse than any governmental office.

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Reviewer Name: Frank Lombardo

Review Submission Date: 2023-01-09

Review Title: Extremely slow shipping
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Review Description: Extremely slow shipping. Took 5 business days to ship my order and needs a signature when delivered so takes another day to actually receive . I tried to email them from the contact info in my receipt and it doesn’t exist. Definitely won’t spend money here again.

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Reviewer Name: Jws

Review Submission Date: 2023-01-06

Review Title: Scammed
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Review Description: Scammed! Placed a order for products on Dec 15 2022. Was emailed that they shipped. But according to USPS they only printed a label. I've emailed countless times. No response back! Pissed off is an understatement! STAY AWAY FOLKS!

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Reviewer Name: eve

Review Submission Date: 2022-12-12

Review Title: a scam
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Review Description: I ordered it on December 1st and i still haven’t received my device. Their customer service sucks.

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Reviewer Name: Krystel Richards

Review Submission Date: 2022-11-30

Review Title: I ordered and paid for and never received 2 mad hatter I…
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Review Description: I ordered and paid for 2 mad hatter I love popcorn. I waited and waited almost 3 weeks no delivery and no way to contact about my order. No response by email no way to confirm shipment of order. I would really like my items

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Reviewer Name: Milton Johnson

Review Submission Date: 2022-10-13

Review Title: Not the best vapes out there but ok…
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Review Description: Not the best vapes out there but ok overall.The shipping took a while.I don't think i will buy again

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Reviewer Name: Samantha Le

Review Submission Date: 2022-09-08

Review Title: Didn't get my order
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Review Description: They didn't deliver my package for some reason even though my address was correct and somebody was home. The package was returned to them and they refuse to refund the shipping cost. Never buying from this place again.

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Reviewer Name: Tony Carroll

Review Submission Date: 2022-05-03

Review Title: Great selection
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Review Description: Great selection, competitive prices and fast delivery with updates.

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Reviewer Name: Dan Faux

Review Submission Date: 2022-02-03

Review Title: order 4 bottles of e-juice ..
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Review Description: order 4 bottles of e-juice ... rec'd them within a few days, but two of the bottles were past the expiration date ... notified vapordna via email and included pics ... they emailed me back a few days later asking for clearer pics which I immediately provided ... no further response from them ... followed up via email 3 more times but have yet to get any further reply ... I'm stuck with two expired bottes ($50+ value) and no remedy in sight ... can't recommend this company