Vaux-spares Reviews

Voted Average (3/5)

426 Votes

20 Reviews

Vote Now

In the Big Sales category

Pie-Chart Analysis

35% users rated Terrible
0% users rated Poor
0% users rated Average
5% users rated Very Good
60% users rated Excellent
Write a review
L Lasma
89 days ago

Transcending Disappointment to Find Exceptional Service!

Enduring a distressing experience with an online store can be disheartening, but within every setback lies the potential for a remarkable turnaround. Reflecting on my recent ordeal with vaux-spares.co.uk, while emotions ran high, it was pivotal to navigate through challenges and seek resolution. Initially embroiled in frustration and disbelief, my interactions with the company left me feeling stranded in a vortex of unmet promises and wasted time. Days off work turned into lost earning opportunities, and the anticipated arrival of a crucial car part became a futile waiting game. The continuous setbacks tested my patience, fueling doubts and suspicions about the legitimacy of the company's operations. However, amidst the chaos and mounting grievances, a glimmer of hope emerged. Determined to address the unresolved issues, communication efforts with the company intensified. The persistence paid off when a breakthrough occurred, shedding light on a solution that had long eluded me. The once elusive car part, believed lost in transit, was miraculously located and swiftly dispatched. Through perseverance and unwavering resolve, the tide turned from despair to relief. The long-awaited delivery finally arrived, bridging the gap between disappointment and satisfaction. What appeared to be insurmountable obstacles transformed into valuable lessons in resilience and tenacity. Despite the initial dismay and doubts, my journey with vaux-spares.co.uk took an unexpected turn towards redemption. The tumultuous experience served as a testament to the transformative power of perseverance and the unwavering dedication to customer satisfaction. Delving into the depths of frustration ultimately unveiled a silver lining of exceptional service and a renewed sense of trust in the company's commitment to rectifying grievances. For those navigating through similar challenges, I urge you not to be disheartened by momentary setbacks. Embrace the opportunity for resolution, engage in open dialogue, and persist in seeking a positive outcome. In doing so, you may find, as I did, that beneath the facade of disappointment lies the potential for genuine transformation and a renewed faith in remarkable service delivery.
B Brian Pengelly
145 days ago

Transformative Customer Service Experience!

Upon coming across vaux-spares.co.uk, I was initially hesitant due to a negative review but decided to give them a chance. I purchased a wheel that unfortunately arrived covered in mud, obscuring its beauty. Despite feeling disheartened, I reached out to their customer service team, hoping for resolution. To my delight, they were incredibly understanding and apologetic for the inconvenience caused. They swiftly processed a return and refund, ensuring my satisfaction was their top priority. The level of care and attention to detail they exhibited truly transformed my perception of the company. I now have full confidence in their products and service. Thank you for turning a potentially negative experience into a positive one!
D Dave Fowler
220 days ago

Exemplary Service and Integrity at Vaux-Spares.co.uk

My experience with Vaux-Spares.co.uk has been nothing short of incredible. From the moment I placed my order for an engine, the team went above and beyond to ensure transparency and timely communication throughout the entire process. Despite a slight delay in the delivery, they proactively kept me informed every step of the way, showcasing their professionalism and dedication to customer satisfaction. Not only did the staff handle my inquiries with utmost care and respect, but they also addressed any concerns I had promptly, demonstrating their commitment to excellence. I must say, the quality of service provided by Vaux-Spares.co.uk truly sets them apart from the rest. I understand that every individual's experience may vary, but I can confidently say that my interaction with Vaux-Spares.co.uk has been nothing but positive. I highly recommend their services to anyone in need of automotive parts, as they have proven to be reliable, trustworthy, and customer-centric. Thank you, Vaux-Spares.co.uk, for your exemplary service and integrity.
M Tricia
247 days ago

Unmatched Service and Quality at Vaux-spares.co.uk!

I found myself in a predicament when I needed a rear driver's side mirror for my Chevy Aveo. After struggling to find one with a repeat indicator, my search led me to Vaux-spares.co.uk. It was a late afternoon when I stumbled upon the perfect mirror with Vaux, and without hesitation, I made the purchase. To my amazement, the mirror was delivered to me in less than 48 hours! The seamless experience, coupled with the exceptional quality of the product, truly exceeded my expectations. Vaux-spares.co.uk not only provided me with a solution to my problem, but they also did so promptly and at a competitive price. Their customer service is unmatched, and I cannot thank them enough for their efficiency and reliability. If you're ever in need of auto parts and want a hassle-free shopping experience, look no further than Vaux-spares.co.uk. I am incredibly satisfied with my purchase and the overall service provided. Thank you, Vaux, for your outstanding assistance. - Granville
L Leanne Fitton
445 days ago

A Seamless Experience with Vaux-Spares

Embarking on the journey of finding the perfect car parts can often be a daunting task, but my experience with vaux-spares.co.uk was nothing short of exceptional. From the moment I reached out, Andy's professionalism and transparency put me at ease. Andy's meticulous approach to keeping me informed throughout the inspection process was truly commendable. His attention to detail and willingness to communicate every step of the way left me feeling confident and reassured. Going for a test drive with Andy was not only enjoyable but also insightful. His expertise and friendly demeanor made the entire experience both educational and pleasant. It's not every day that you come across someone like Andy, who not only knows their craft but also makes the customer feel valued and respected. The efficiency with which the paperwork was handled was truly impressive. Within a mere 5 minutes of signing the necessary documents, payment was processed promptly. This level of promptness and professionalism speaks volumes about the dedication and commitment of the team at vaux-spares.co.uk. In conclusion, my experience with Vaux-Spares was nothing short of seamless. Andy's exceptional service and dedication to his craft truly make him a standout individual and a credit to the company. If you're looking for a hassle-free and reliable experience when it comes to car parts, look no further than Vaux-Spares. Their commitment to customer satisfaction is truly unparalleled.
C Consumer
586 days ago

A True Lifesaver in Times of Trouble

After a horrendous experience with a different company, I came across vaux-spares.co.uk in a desperate search for a solution. Initially hesitant due to past struggles, I took a leap of faith and reached out to them. What a contrast! The engine I received was not just a mere replacement but a true lifesaver. Despite the initial hiccups with the delivery schedule and missing parts, their team went above and beyond to rectify every issue promptly. Their dedication and commitment shone through as they diligently worked to replace the faulty components. The verbal abuse I faced elsewhere turned into respectful and timely communication that reassured me every step of the way. The final outcome? A perfectly fitted engine that worked like a charm, breathing new life into my vehicle. I wholeheartedly recommend vaux-spares.co.uk to anyone in need of reliable and quality services. Thank you for being the light at the end of a dark tunnel and for restoring my faith in exceptional customer service.
A Angela Marriott
676 days ago

My Heartfelt Journey with Vaux Spares: A Cautionary Tale

In reflection upon my experience with vaux-spares.co.uk, I find myself compelled to share my story. It all started with a simple purchase of a rear indicator lence. However, the item I received was not the correct one, prompting me to initiate a return the very next day. Expecting a swift resolution, I contacted their customer service team and was assured of a speedy refund. To my dismay, days turned into weeks, and numerous phone calls later, my issue remained unresolved. Despite my persistence and patience, the promised resolution never materialized. As time passed, my hope for a refund or replacement dwindled. Even after two years, the lingering disappointment serves as a stark reminder of the unfulfilled promises and lack of integrity that defines my interaction with this company. To those considering Vaux Spares for their automotive needs, I urge caution. My firsthand encounter paints a vivid picture of deceit and unprofessionalism that overshadow any potential benefits. Proceed with caution, for my experience stands as a testament to the dubious practices that characterize this establishment.
W Wearside Sales
842 days ago

Exceptional Service Beyond Expectations: A Trusted Partner in the Industry

My heartfelt experience with vaux-spares.co.uk has truly been remarkable. The dedication to customer satisfaction and the level of communication displayed by this seller is unparalleled. Their commitment to excellence shines through in every interaction, making them a reliable and trusted partner in the industry. As someone who frequently orders parts for a large car supermarket, I cannot emphasize enough the value of finding a supplier as exceptional as Vaux Spares. The quality of the parts provided always meets, if not exceeds, expectations, ensuring seamless operations and customer satisfaction. Despite any negative reviews that may exist, my personal encounters with this seller have been nothing short of exceptional. Their attention to detail, prompt responses, and genuine willingness to assist make them a standout choice in the competitive market of car parts suppliers. I wholeheartedly recommend Vaux Spares to anyone seeking a reliable, professional, and customer-oriented partner. Thank you for consistently going above and beyond to deliver top-notch service and products that truly make a difference in the industry.
M MS automotive engineering
891 days ago

Absolute Lifesavers: Vauxhall Spares Delivers Beyond Expectations!

I can't express enough how grateful I am for stumbling upon vaux-spares.co.uk. From the moment I placed my order, the service was nothing short of exceptional. The rapid response and lightning-fast delivery left me awestruck. The attention to detail in packaging showcased their dedication to preserving the pristine condition of the parts. Receiving my order felt like unwrapping a bundle of joy – each piece was in top-notch quality, surpassing my expectations. It's rare to find such a perfect combination of efficiency and excellence. I'm beyond pleased with my experience and have no doubt I'll be a loyal customer moving forward. Thank you, Vauxhall Spares, for your outstanding service and commitment to customer satisfaction. You truly are lifesavers in the world of car parts!👍
P Pam Morgan
936 days ago

Exemplary Service and Lightning-Fast Delivery: A Rave Review for Vauxhall-Spares

Let me begin by expressing how utterly impressed I am with the outstanding service provided by Vauxhall-Spares. To say that I couldn't praise this company more would be an understatement. The quality of the product I received far exceeded my expectations, leaving me in awe of their attention to detail and commitment to excellence. What truly sets Vauxhall-Spares apart is their exceptional delivery service. I placed my order in the afternoon, and to my astonishment, it arrived at my doorstep just after 9 am the following morning. Such efficiency and speed are rare to come by, making my experience with them truly unforgettable. I wholeheartedly recommend Vauxhall-Spares to anyone in need of top-notch products and unmatched customer service. Thank you, Vauxhall-Spares, for setting the bar high in the industry and exceeding all expectations. You have gained a loyal customer in me.
A Andy Simmons
948 days ago

Turning Disappointment into Delight: A Story of Exceptional Customer Service

Let me share my recent experience with vaux-spares.co.uk, where disappointment morphed into gratitude. I was initially disheartened when my eagerly awaited order failed to reach me. However, upon reaching out to Vaux Spares, their swift response and sincere apologies began to redefine my perception. As I learned that my package had inexplicably vanished at the delivery firm's depot, Vaux Spares didn't just rectify the situation but exceeded my expectations. They promptly refunded the entire cost of the item and, to my pleasant surprise, extended a generous discount offer for the missing item if it resurfaced. Their gesture of goodwill truly touched me. Despite the initial setback, the professionalism and dedication displayed by Vaux Spares in swiftly addressing the issue spoke volumes. While the disappointment of not receiving my order lingered, their exemplary customer service and genuine efforts to make amends have left a lasting impression. Thank you, Vaux Spares, for transforming what could have been a negative experience into a testament of outstanding customer care and goodwill. Your commitment to customer satisfaction is truly commendable and sets you apart.
M Malcolm Hudson
967 days ago

Glorious service from begin to end.

My evaluation for vaux-spares.co.uk Glorious service from begin to end. Merchandise acquired is an authentic half and is precisely as described. The merchandise arrived sooner than anticipated and the after gross sales contact was welcomed too. A easy thanks from different suppliers is all that's wanted typically to make you wish to return and purchase from them once more. I'll positively return and however once more from this firm. Extremely really helpful
M Mr Morrissey
1067 days ago

Unbelievable Savings on Vauxhall Antara Wing Mirror!

After facing a hefty quote of over £650 from the dealership for a complete driver's wing mirror for my Antara, I stumbled upon vaux-spares.co.uk. With skepticism, I made the purchase for only £120, and to my surprise, the item arrived promptly within a couple of days. The packaging was meticulous, marked as fragile goods, and the mirror was in perfect working condition. This incredible bargain not only saved me a significant amount of money but also provided a hassle-free shopping experience. I can't recommend vaux-spares.co.uk highly enough for their quality products and outstanding service. If you're in need of Vauxhall parts, look no further. Chris from Southampton.
B Balvir Sandhu
1086 days ago

An Unforgettable Journey with Vaux-Spares: From Skepticism to Satisfaction

Let me take you through my unforgettable journey with vaux-spares.co.uk, a true gem among online sellers. Initially skeptical about purchasing car parts online, I took a leap of faith and ordered the JAGUAR XF 07-11 3.0 DTI AJ-V6D 500 AUTO DRIVER O/S/F SUSPENSION LEG 8X2318045BB. To my delight, the part not only arrived promptly but also worked flawlessly, exceeding all my expectations. The quality was top-notch, a genuine testament to the seller's commitment to offering nothing but the best. What truly sets Vaux-Spares apart is their unbeatable prices without compromising on quality. As someone who values both affordability and authenticity, I can confidently say that this seller strikes the perfect balance. I am proud to recommend vaux-spares.co.uk to anyone in search of genuine used car parts at prices that won't break the bank. Thank you, Vaux-Spares, for turning me from a hesitant buyer into a loyal customer.
D Darren Pullen
1122 days ago

Exceeding Expectations: A Customer’s Delightful Experience with Vaux-spares.co.uk

As I reflect on my recent encounter with Vaux-spares.co.uk, I am compelled to express my gratitude once again for their exceptional service. The team at Vaux-spares.co.uk truly went above and beyond my expectations. Not only was my order exceptionally well-packed, but it also arrived earlier than anticipated, which was a pleasant surprise. The items were delivered in pristine condition, showcasing the company's commitment to quality and care. I wholeheartedly believe that Vaux-spares.co.uk is the epitome of reliability and professionalism in the industry. To anyone considering their services, rest assured that you will be in capable and trustworthy hands. Thank you, Vaux-spares.co.uk, for your outstanding service and unwavering dedication to customer satisfaction!

Introduction

Vaux-Spares.co.uk is a leading online retailer specializing in providing high-quality spare parts and accessories for Vauxhall vehicles. With a wide selection of products and a reputation for excellent customer service, this website has become a go-to destination for Vauxhall owners in the UK.

Pros:

  • Extensive selection: Vaux-Spares.co.uk offers a comprehensive range of spare parts and accessories for Vauxhall vehicles, ensuring customers can find exactly what they need.
  • Product quality: The website sources its products from reputable manufacturers, ensuring they meet strict quality standards and offer durability.
  • User-friendly interface: The website is designed with a clean and intuitive layout, making it easy for customers to navigate and find the items they require.
  • Competitive pricing: Vaux-Spares.co.uk offers competitive prices, ensuring customers get value for their money.
  • Excellent customer service: The website is known for its responsive and knowledgeable customer support team, who are ready to assist customers with any queries or concerns.

Cons:

  • Limited payment options: While Vaux-Spares.co.uk offers secure payment options like credit/debit cards and PayPal, it could benefit from adding more alternative payment methods.
  • No loyalty program: The website does not currently offer a loyalty program, missing an opportunity to reward returning customers.
  • Shipping costs: While the website provides reasonably priced shipping, some customers may find the cost of delivery to be slightly higher compared to other online retailers in the same market.

User Experience:

Vaux-Spares.co.uk provides a seamless user experience with its easy-to-navigate website. Visitors can quickly find the desired spare parts or accessories using the search bar or by browsing the well-organized categories. The product pages include detailed descriptions, clear images, and user reviews, allowing buyers to make informed decisions. The checkout process is straightforward, and customers receive timely order updates via email.

Pricing and Value for Money:

Vaux-Spares.co.uk offers competitive pricing for its spare parts and accessories, ensuring customers get good value for their money. The website periodically runs promotions and discounts, providing additional savings. While the prices may be slightly higher than some other online retailers, the superior product quality justifies the cost.

Customer Service:

Vaux-Spares.co.uk prides itself on its exceptional customer service. Their support team is readily available to assist customers with inquiries, order tracking, and after-sales support. They respond promptly to emails and provide helpful and knowledgeable assistance over the phone. Feedback from customers indicates a high level of satisfaction with the customer service provided.

Product Quality and Selection:

Vaux-Spares.co.uk ensures product quality by sourcing items from reputable manufacturers and suppliers. The website offers a vast selection of spare parts and accessories for various Vauxhall models, covering everything from engine components to exterior styling accessories. The products are well-categorized, making it easy for customers to find what they need.

Website Usability:

The Vaux-Spares.co.uk website is designed with user-friendliness in mind. The clean and modern interface allows for effortless navigation and quick access to all the necessary information. The search functionality is highly effective and helps users find specific products easily. The website is also optimized for mobile devices, ensuring a seamless browsing experience on smartphones and tablets.

Returns and Exchanges:

Vaux-Spares.co.uk has a fair and straightforward returns and exchanges policy. If a customer receives a defective or incorrect item, they can request a return or replacement within a specified time frame. The website provides clear instructions on how to initiate the returns process, ensuring a hassle-free experience for customers.

Promotions and Discounts:

Vaux-Spares.co.uk frequently offers promotions and discounts, allowing customers to save money on their purchases. These promotions are often advertised on the website's homepage or through email newsletters. By subscribing to the newsletter, customers can stay updated on the latest deals and special offers.

Reputation:

Vaux-Spares.co.uk has built a strong reputation for being a reliable source of high-quality Vauxhall spare parts and accessories. The website has garnered numerous positive reviews from satisfied customers who commend the excellent product quality, prompt delivery, and outstanding customer service. Its reputation has led to a loyal customer base and has established the website as a trusted destination for Vauxhall owners.

Payment Options:

Currently, Vaux-Spares.co.uk accepts payment through major credit/debit cards, including Visa and Mastercard. Additionally, customers can use PayPal to complete their purchases securely. Expanding the accepted payment options to include alternative methods such as digital wallets would provide more convenience and flexibility for customers.

Loyalty Programs:

Unfortunately, Vaux-Spares.co.uk does not currently offer a loyalty program. Implementing a loyalty program would incentivize repeat purchases and reward loyal customers, enhancing customer satisfaction and building long-term relationships.

Customer Reviews:

Customers have consistently shared positive reviews about their experiences with Vaux-Spares.co.uk. They praise the website for its user-friendly interface, extensive product range, reliable shipping, and exceptional customer service. The overwhelmingly favorable feedback demonstrates the trust and confidence customers have in the website's offerings and reinforces its authority in the market.

Community Involvement:

Vaux-Spares.co.uk actively engages with its community of Vauxhall enthusiasts through their social media channels. They share informative content, updates on new products, and engage in conversations with followers. By fostering a sense of community, the website encourages interaction among Vauxhall owners and enthusiasts, making it a hub for sharing knowledge and experiences.

Shipping and Costs:

Vaux-Spares.co.uk offers reliable and reasonably priced shipping across the UK. The website ensures fast order processing and dispatch, with deliveries typically arriving within the estimated timeframes. While the shipping costs may vary depending on the size and weight of the items, they are generally competitive within the market.