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Pie-Chart Analysis
2% users rated Poor
7% users rated Average
14% users rated Very Good
69% users rated Excellent
C
Cindy Bullock
I was having trouble with the website…
My review for vegas.com I was having trouble with the website so I called to get help. Jessica was both incredibly friendly and helpfulShe looked for the best prices and advised me on good seat selection for shows. She gave me an additional 10% discount to make the final cost the best dealWould recommend and will use Vegas.com again H
Hayes
Great customer service
My review for vegas.com The level of customer service I received was very helpful. When I called the agent was knowledgeable and helpful in meeting my needs for the Spear and the show. Very patient, pleasant and professional. G
Gregory S Ross
Great Customer Service
My review for vegas.com I accidently booked 2 shows on the same night. They kindly rebooked 1 of my shows on another night with out any charge or penalty. That's great customer service! S
S George Noujaim
Connecticut resident-always satisfied.
My review for vegas.com The most important assets of Vegas.com are the people. Maureen Killmer and when she is not available I speak with Nancy.wonderful and credible. Anyone can sell but not everyone can become a friend. B
BG
Magnificent Experience.
My review for vegas.com This was an amazing experience. Flew to Grand Canyon on helicopter and back and both rides were so smooth and the scenery incredible. The pilot was so competent and friendly. The one issue was that the pickup location was changed to outside another hotel and we went to the bus stop outside instead of the hotel which is an easy mistake for a tourist to make. I found the girl who called me to be very rude when the company had changed the location and there were two bus stop. Otherwise a faultless experience. D
Deidra Simon
This was my first time using your…
My review for vegas.com This was my first time using your website but it was easy to maneuver through find a show that was appealing to our family and purchase. I’m hoping the show we chose is amazing when we get to Vegas! B
Bill White
I spent an hour or so trying to book a…
My review for vegas.com I spent an hour or so trying to book a room online and on my phone. I called vegas.com and connected with a customer service rep handled my booking quickly and was very nice to deal with. It was an easy and pleasant experience. The rates were fair. I will use Vegas.com moving forward!! J
James Lazzari
The ease of purchase and the…
My review for vegas.com The ease of purchase and the comprehensive menu to begin with. The service fee was a bit of a surprise. Total cost should be itemized before confirmation of purchase. I found the add on service fee from the email confirming purchase. Did I miss it listed previous to purchase? K
Kenneth
I inadvertently booked the wrong date…
My review for vegas.com I inadvertently booked the wrong date on a show and called the customer service number. The person who answered resolved the issue within a minute. I was shocked at how good and efficient the service representative was. Great experience. K
Karen Ruder
Great Customer Service
My review for vegas.com I made two different show ticket purchases for an upcoming Las Vegas trip. The first one let me purchase trip protection. The second purchase I never saw the opportunity to purchase the trip protection, which I really always need. I called and I was able to cancel the second purchase and go back to the website to repurchase. I was successful with that transaction to include the trip protection. All is well. K
Kirk
So far so good. The ordering experience is excellent.
My review for vegas.com (Ok, we haven't made it to the shows yet) I appreciate the logical process to buying tickets. I was able to review and plan our itinerary based on your website, to get us to the two shows we wanted to see. Thank you!! M
Mercedes
OUTSTANDING customer service!
My review for vegas.com OUTSTANDING customer service! I am so thankful for the assistance I received when I accidentally booked the wrong date for my Vegas show. When I realized the error I quickly called and Jessica helped me fix my show date. We are so excited to visit Las Vegas soon and Vegas.com always has the best deals for shows. Thank you again for your support and we cannot wait to see the show! A
Alex Sanchez
Buying The Tickets Was Ok But Not Perfect
My review for vegas.com Buying the tickets was ok but not perfect. The only thing was that when I got the tickets through email, the little QR Code square that needs to be scanned by the venue did not come out right. In order to get the a complete QR Code I returned to the original receipt in order to get the proper QR Codes. L
Louie Trevino
Great prices, transaction smooth, recommend
My review for vegas.com Great site and the ticket prices were better than the prices they had on the actual websites for the event we attended. Immediately after I hit submit and paid. I got tickets through text tickets in my email. All the confirmations numbers. Everything went smoothly great website definitely recommend. L
Luis Espinal
A Redefining Experience with vegas.com: Overcoming Hurdles and Finding Bliss
As I navigated through the booking process on the vegas.com app, I encountered a series of challenges that tested my patience. Despite providing all necessary details and proceeding to payment, the app frustratingly rejected my reservation, citing sudden changes in pricing at the final checkout stage. This unexpected setback repeated itself five times, each time dampening my spirits and escalating my concerns. However, amidst this cascade of obstacles, I found a glimmer of hope in the perseverance of the app. With each failed attempt, I appreciated the meticulousness of the system in ensuring transparency and accuracy in pricing. While the rejections initially rattled me, I gradually came to understand the importance of such stringent measures in safeguarding customers' interests. Finally, after a series of attempts, the app relented, allowing me to secure the desired rooms. This triumph, though seemingly small, brought immense relief and joy, underscoring the resilience and ultimate efficiency of the vegas.com platform. My journey, though fraught with challenges, ultimately led to a rewarding outcome, made even sweeter by the initial setbacks. My experience with vegas.com was a rollercoaster of emotions, from frustration to elation, underpinned by a deep appreciation for the app's commitment to integrity and fairness. While the road may have been rocky, the destination was undeniably worth the journey. Vegas.com not only provided me with a stay but also with a valuable lesson in perseverance and trust in the face of adversity.
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