Users Voice for Verabradley

71% users rated Terrible
9% users rated Poor
3% users rated Average
0% users rated Very Good
17% users rated Excellent
Pie Chart Review Representation for Verabradley
Verabradley Overall rating
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Returns/Refunds
User Interface
Quality

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Review article published on: 23 Jan 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Sep 2022 1.8 1.8 4.4 4.5 4.5 4
Oct 2022 1 2.8 4.4 4.7 4.7 4
Nov 2022 5 2 2.7 4.5 4.2 5
Mar 2023 2.3 5 5 5 5 4
Line Chart for Rating of peer stores

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Detailed Verabradley Review by

Introduction:

Verabradley.com is an e-commerce platform featuring a wide range of high-quality and “colorful” bags, luggage, and accessories for women. Founded in 1982, this American-born brand has gained a loyal following worldwide, infusing passion and creativity in every design.

Pros and Cons:

Pros:
  • Wide Variety of Products – From compact wallets to overnight bags, verabradley.com offers multiple categories of bags and accessories.
  • Huge Collection of Prints and Colors – Whether you prefer florals, geometrics, or just vibrant solids, there is a style for every taste.
  • Sustainable Materials – Verabradley.com excels in using recycled materials and eco-friendly processes to produce its products, making them an ideal choice for eco-conscious buyers.
  • Easy to Navigate Website – The website is user-friendly and provides a smooth shopping experience, with clear product descriptions and high-quality images.
Cons:
  • High Prices – The products available on verabradley.com tend to be at the upper end of the price range for similar products in the market.
  • Styles may not be for everyone – Some customers might find the designs to be too bold or playful for their taste.
  • No free shipping offered – Verabradley.com does not offer free shipping, and standard shipping costs can be high for international deliveries.

User Experience:

The website's user experience is great, with high-quality images and clear product descriptions that make selecting the right product easier. The site categorizes its products wisely, making it easier to navigate and search. It also provides an option to filter products by various criteria such as price, color, type, and even suggestions based on bags that compliment your selection.

Pricing and Value for Money:

Verabradley.com prices are on the higher side compared to other brands in the market, but the quality and unique designs make them worth the investment.

Alternatives:

Some alternative brands to verabradley.com include Kipling, Fjallraven, and Kate Spade.

Customer Service:

Verabradley.com has exceptional customer service that caters to customers' needs and queries promptly. The company can be contacted via email or phone during business hours.

Product Quality and Selection:

The quality of the products on verabradley.com is top-notch, with sustainably sourced materials making them even more appealing. The product selection is wide and catered to most needs and demands.

Website Usability:

The website is user-friendly and easy to navigate, making the shopping experience enjoyable.

Returns and Exchanges:

Verabradley.com offers a flexible return and exchange policy, and returns must be made within 60 days of purchase.

Promotions and Discounts:

Verabradley.com offers a variety of promotions and discounts frequently, including seasonal sales, free gifts with purchases, and limited-time discounts.

Reputation:

Verabradley.com has a strong reputation for producing high-quality, well-designed bags and accessories for women.

Payment Options:

Verabradley.com accepts various payment methods, including major credit cards, PayPal, and Verabradley.com gift cards.

Loyalty Programs:

Verabradley.com offers a loyalty program in the form of the VB Collective, which rewards customers with exclusive access to sales, free gifts, and more.

Customer Reviews:

Verabradley.com has a high customer satisfaction rate, with customers loving the quality and unique designs of their products.

Community Involvement:

Verabradley.com's commitment to social and environmental responsibility is admirable, and the company regularly donates to various charities and causes.

Shipping and Costs:

Verabradley.com offers various shipping options, but standard shipping can be pricey, with international shipping even more so. The company does not offer free shipping on orders. Overall, verabradley.com is an excellent choice for women looking for high-quality and unique bags and accessories. The website provides an enjoyable shopping experience, exceptional customer service, and a strong commitment to social and environmental responsibility.

Verabradley Recent User Reviews

User Rating

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Reviewer Name: A McFarland

Review Submission Date: 2022-09-05

Review Title: Do not order online
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Review Description: Do not order online. They use every trick in the book to take advantage of you. It was my first order and I assumed they would be a reputable company because so many women own their products and they’ve been around so long. When I contacted customer service chat they were completely unhelpful.

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Reviewer Name: Judy Smith

Review Submission Date: 2022-07-07

Review Title: Ordered a robe
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Review Description: Ordered a robe. Made the mistake of partially removing the tag. Robe is too large. Contacted Vera Bradley and was told robe would be considered altered and I would not get credit to replace it. Next time I will shop at Target or Amazon. I would have no problem with them and would probably be told to keep the robe and would get a full refund and would be able to buy the correct size.

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Reviewer Name: Genus Apparels

Review Submission Date: 2022-04-04

Review Title: Vera Bradley Please help me
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Review Description: Vera Bradley Please help me. I’m dying, Your business partner and Licensee Matthew Healy FROM Apparel Partnership Group LLC ordered goods with Vera Bradley brand before Covid. Post-Covid he’s refused to buy the goods. Our money is stuck since March 2020. Please help us to get out of this. The products have your brand name. It tarnishes your image.Total Qty Left: 25,680Value of Left: USD 168,932

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Reviewer Name: Michelle Mitchell

Review Submission Date: 2022-03-30

Review Title: I love all my bags
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Review Description: I love all my bags. Great product. I only had two issues with two of my bags, but some with customer service representative an she resolve my issues

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Reviewer Name: Gitali Bhattacharjee

Review Submission Date: 2021-11-18

Review Title: Genuine online traders
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Review Description: I usually like positing such reviews as I am using there products and their online marketing & shipping system also positive as we are in a pandemic there are shipping issues globally. They always responding Byers quarry .

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Reviewer Name: Barbara Cazemier

Review Submission Date: 2021-08-22

Review Title: NO EXPRESS DELIVERY
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Review Description: I paid for $30 for express delivery- the item did not arrive on time. In fact, it arrived a week after it was supposed to. They used covid as an excuse... I have not had any issues with express delivery from any other companies, and I constantly order online-(ask Mo, my UPS driver and now good friend since she’s always at my house).My $30 was refunded, but that does not make up for the fact that my gift did not arrive on time. DO NOT OFFER EXPRESS DELIVERY IF YOU CANNOT HONOR IT.

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Reviewer Name: Martha Leanos

Review Submission Date: 2021-08-06

Review Title: My wallet the clasp on the front just…
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Review Description: My wallet the clasp on the front just fell off for no reason. Now I need another wallet.

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Reviewer Name: Brynn Sticha

Review Submission Date: 2021-06-28

Review Title: DO NOT MAKE AN ACCOUNT WITH THEM!!!
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Review Description: DO NOT MAKE AN ACCOUNT WITH THIS COMPANY!! They will not let you delete it even if you have only bought one item 5 years ago. This is very immature and not professional. It is a minor thing with a major inconvenience to all their past customers.

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Reviewer Name: M. E. Long

Review Submission Date: 2021-02-25

Review Title: Your customer service is excellent but!
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Review Description: Your customer service is excellent, but I ordered a crossbody/fanny pack bag and when it came the fanny pack strap would not go through the hole. I returned it and ordered another one which came today. Same problem. The stitching and hole that the strap should go through is too small to pull the clasp out to remove the fanny pack strap. Very sad as I have many of your bags. The quality was excellent except for that problem. Am returning second bag.

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Reviewer Name: Teri Sanford

Review Submission Date: 2021-01-25

Review Title: I was an avid Vera Bradley fan
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Review Description: I was an avid Vera Bradley fan. I normally order from the online outlet. However, the last two times items were missing from the order. The first time I luckily had a very nice lady who immediately refunded me. The second time I was essentially ignored. I paid for an item, didn’t receive it and customer service blamed it on shipping. There was nothing wrong with the box, they just forgot an item. So I have decided they are not trustworthy.