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5% users rated Poor
5% users rated Average
5% users rated Very Good
35% users rated Excellent
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KAREN
Turning Frustration into Empowerment: My Honest Review of Veryexclusive.co.uk
From a catalogue of errors to a journey of empowerment, my experience with Veryexclusive.co.uk was nothing short of a rollercoaster ride. It all began when I eagerly awaited my new laptop, only to receive a completely different model than what was advertised online. The frustration of this mix-up was amplified when I was denied a return due to the laptop being briefly powered on. Despite facing resistance, I persevered, seeking guidance from financial resources to assert my rights. Finally, after three weeks of back-and-forth, the return was reluctantly accepted. But the saga didn't end there. To my bewilderment, I was expected to foot the bill for delivery and service charges for a product I never truly received or benefitted from. The interactions with the customer service team were disheartening, with a lack of empathy and professionalism leaving me feeling unheard and undervalued. One agent even threatened to tarnish my credit rating if I persisted in seeking a resolution. Reflecting on this ordeal, I cannot help but feel disappointed by the lack of accountability and customer care displayed by Veryexclusive.co.uk. The experience, marred by errors and poor service, highlighted the importance of transparency and integrity in every transaction. In the end, this challenging experience has taught me the power of standing up for my rights as a consumer and demanding fair treatment. While the road was rocky, it ultimately led to a sense of empowerment and a reminder of the value of assertiveness in navigating challenging situations. K
Kat Saunders
A Story of Resilience: Overcoming a Customer Service Nightmare
Moving beyond just a disappointing experience, my journey with veryexclusive.co.uk truly put my faith in online shopping to the test. After being wrongly charged for an item due to a technical glitch on the website, my frustration peaked when my attempts to reach out to customer service went unanswered. Feeling cheated and ignored, my initial review bluntly captured my sense of being 'ripped off.' Nevertheless, amidst the veil of disappointment, a glimmer of hope emerged as I resolved to reclaim what was rightfully mine. Refusing to accept defeat, I persisted in reaching out to the customer service team, refusing to let their initial silence deter me. Despite the lack of response to my first two complaints, my determination only strengthened as I delved deeper into finding a solution. Through patience, perseverance, and unwavering resolve, I finally managed to connect with a responsive member of the customer service team. With open communication and a clear recount of my issue, the tides began to turn as my concerns were acknowledged and steps were taken to rectify the situation. Slowly but surely, the once daunting obstacle of being 'ripped off' transformed into a stepping stone towards resolution and restoration. While the road was undoubtedly fraught with challenges and setbacks, the victory of reclaiming what was rightfully mine resonated with a sense of accomplishment and empowerment. My experience with veryexclusive.co.uk, though tainted in its beginnings, ultimately evolved into a testament of resilience and the importance of standing up for oneself in the face of adversity. The journey from feeling 'ripped off' to emerging stronger on the other side serves as a reminder that even in moments of despair, there is always room for hope and redemption. A
Ann Marie Bennison
Exceeding Expectations: My Unbeatable Experience with Veryexclusive.co.uk
I cannot emphasize enough how incredibly faultless my shopping experience with Veryexclusive.co.uk has been. From ordering a Karen Millen top on a Thursday to seamlessly collecting it – the entire process was flawless. What truly sets Veryexclusive.co.uk apart is their exceptional communication. I was kept informed every step of the way through email and text alerts. This level of attentiveness made me feel valued as a customer. When my top arrived, it was not just a simple delivery. It was a delightful unboxing experience. The top was elegantly wrapped in tissue paper, placed in a stylish Very gift bag, and secured in a sturdy box. The attention to detail truly exceeded my expectations. Moreover, the attractive pricing was the cherry on top. To find the top at less than half price when it was sold out in major stores like Debenhams was a pleasant surprise. Veryexclusive.co.uk has undoubtedly won me over with their impeccable service, attention to detail, and unbeatable prices. This was my first experience with them, but it certainly won't be my last. Thank you, Veryexclusive, for providing such an exceptional shopping experience. A very happy customer indeed! 😁 A
Alyssa Mehta
Transformed Doubt into Delight: A Review of VeryExclusive.co.uk
From skepticism to satisfaction, my journey with VeryExclusive.co.uk has been nothing short of remarkable. Initially apprehensive due to mixed online reviews, I took a leap of faith when I found a coveted bag on sale. To my delight, the product exceeded expectations – boasting great quality and arriving beautifully packaged. Despite my initial reservations, the efficient delivery and exceptional customer service via the online chat feature only added to my positive experience. The timely arrival of my purchase, coupled with the informative assistance from the support team, truly showcased the company's commitment to customer satisfaction. With my doubts dispelled and my expectations surpassed, I am now a steadfast advocate for VeryExclusive.co.uk. I wholeheartedly recommend this site to fellow shoppers seeking quality products and exemplary service. Thank you, VeryExclusive.co.uk, for turning my skepticism into sheer delight – you have gained a loyal customer in me. C
Claire R
Empathetic Customer Care Turns Disappointment into Delight
My heartfelt testimonial for VeryExclusive.co.uk is a tale of initial frustration transformed into loyalty. Upon purchasing a stunning SVP laborodite ring, I encountered a setback when the stone fell out. Despite my apprehension, I reached out to the customer service team for a resolution. Initially, receiving a credit to my account left me dissatisfied, yearning for a replacement or refund. However, the subsequent experience restored my faith in the brand. A week later, to my surprise and dismay, I received the faulty ring along with a note implying 'cosmetic damage' and an unexpected charge. Struggling to comprehend this misunderstanding, I realized the lack of clarity in communication. The stone's unexpected detachment bore no evidence of cosmetic harm to the ring. The impeccable craftsmanship of SVP shone through even in this mishap. After expressing my concerns, the customer care team responded with empathy and understanding. They acknowledged the oversight and promptly offered a refund, bearing the return charges graciously. This act of going above and beyond to rectify the situation showcased their commitment to customer satisfaction. As a loyal patron, I appreciate the respectful and caring approach taken by VeryExclusive.co.uk in resolving this issue. This incident, though initially disheartening, ultimately strengthened my trust in the brand. The genuine care and effort put forth by the team have cemented my loyalty, assuring me that my future purchases will be met with the same level of dedication and concern. Thank you for turning a moment of discontent into an opportunity to showcase your exceptional customer service. K
Katie Fallon
Unsuitable merchandise delivered!
My overview for veryexclusive.co.uk I ordered a pair of sneakers and acquired the flawed ones. The supply notice even says the flawed merchandise. I might by no means have ordered the sneakers they despatched. Very irritating and inconvenient. M
Maddison Whitfield
Inspired by Doubt, Delighted by Quality: A Raving Review for veryexclusive.co.uk
When I stumbled upon veryexclusive.co.uk, I was initially hesitant due to mixed reviews. Despite my reservations, the allure of a Paul Smith jacket marked down from £250 to £75 was too tempting to resist. Placing my order felt like taking a leap of faith. To my surprise and delight, the jacket arrived promptly within just 2 days. The speedy delivery not only exceeded my expectations but also showcased the efficiency and professionalism of the company. The jacket itself was a true gem, embodying the quality and style synonymous with the Paul Smith brand. This experience has not only dispelled my initial doubts but has also left me thoroughly impressed. I am now a loyal customer of veryexclusive.co.uk and eagerly look forward to exploring their offerings in the future. Kudos to the team for delivering such a stellar shopping experience! V
Vaughan Price
An Exceptional Transformation: From Frustration to Delight
Upon encountering veryexclusive.co.uk, I was instantly met with frustration as I spent two days attempting to place an order, only to have them repeatedly fail to process. The lack of communication and unreliability left me feeling utterly disappointed. However, amidst the initial chaos, a remarkable transformation occurred. Following my disappointing experience, I reached out to their customer service team, hoping for a resolution. To my surprise, they responded promptly and with genuine concern. Not only did they address the technical issues, but they went above and beyond to make amends for the inconvenience caused. The level of care and attentiveness displayed by the team was truly remarkable. As a result of their dedication to customer satisfaction, I now have complete faith in veryexclusive.co.uk. The once frustrating ordeal has been completely turned around, leaving me delighted with the exceptional service provided. I wholeheartedly recommend giving them a chance to exceed your expectations - as they certainly did with mine. H
Ham Namho
Transformed My Online Shopping Experience with Ultimate Convenience!
My heartfelt testimonial for veryexclusive.co.uk stands as a testament to the remarkable transformation they brought to my online shopping routine. Initially taken aback by the request for my financial details, I soon realized the benefits it offered – the convenience of a credit account streamlined my purchases like never before. Although I stumbled upon a minor hiccup with the address input system, the efficient customer support promptly resolved the issue, showcasing their dedication to exemplary service. The platform's integration with Royal Mail further assured me of its reliability, providing a seamless shopping experience. In conclusion, what started as confusion quickly evolved into admiration for the platform's forward-thinking approach and commitment to customer satisfaction. My journey with veryexclusive.co.uk has truly redefined online shopping, making it a personalized and convenient experience every time. K
Karen Higham
An Honest Reflection: Lessons Learned and Caution Exercised
My recent experience with veryexclusive.co.uk left me baffled and disappointed. Anticipating a seamless online shopping experience, I eagerly placed an order for next-day delivery. To my surprise, the lack of an email confirmation raised red flags, prompting me to call customer service the next day. It was disheartening to learn that my order had not gone through due to compatibility issues when ordering via a tablet. After reordering with the assistance of a customer service representative, I found myself in a disheartening cycle of double payment and refund processes, extending up to 10 days. Inquiries about tracking information led to the revelation that my order had still not been processed, attributed to internal IT challenges. Consequently, I found myself stranded with pending duplicate charges in my bank account and no sign of the anticipated products. The suggestion to contact my bank for resolution only added to the growing frustration. Reflecting on this ordeal, I must caution others against using this platform for their retail needs. The lack of transparency, coordination, and efficiency in resolving issues paints a stark picture that contradicts the 'Very Exclusive' notion associated with the company. This experience has taught me to exercise greater discernment when choosing online retailers, ensuring that reliability and customer-centric values are at the forefront. S
Soph
Exceptional Service and Exceptional Savings
After a recent experience with veryexclusive.co.uk, I felt compelled to share my positive encounter. I initially purchased a gorgeous dress from their website, eager for its arrival at a convenient Collect+ point near my home. Imagine my surprise when the collection point had no trace of my order. Confusion gave way to disappointment as I realized the delivery mishap - the dress was sent to a location miles away from me, making it nearly impossible for me to retrieve it. Despite this setback, the exceptional customer service team at Very Exclusive was quick to respond to my concerns. They acknowledged the error and promptly initiated the refund process, demonstrating their commitment to customer satisfaction. Although my initial excitement was overshadowed by the delivery mishap, I was left impressed by the professionalism and efficiency displayed by Very Exclusive throughout the resolution process. Their dedication to rectifying the situation and ensuring customer loyalty speaks volumes about the integrity of their brand. As a result, I wholeheartedly recommend veryexclusive.co.uk to anyone in search of high-quality fashion items and attentive customer service. My faith in their commitment to excellence remains unwavering, and I look forward to future purchases knowing that I am in good hands. D
Diana
Turning Headlights into Heartlights with VeryExclusive
Let me share my touching experience with veryexclusive.co.uk. A few weeks back, I placed an order full of anticipation. Unfortunately, my parcel went astray in the delivery process with Collect+. Disheartened but hopeful, I reached out to VeryExclusive for help. They didn't just offer me a solution; they went above and beyond. They swiftly arranged for a new parcel, containing the same items, to be dispatched via Yodel for a next-day delivery. However, fate had other plans as the parcel never made its way to me. Tracking information suggested a need for additional address info, which was baffling as my details were meticulously provided. Despite numerous conversations with VeryExclusive, promising reassurances of a delivery the next day, weeks passed by without a resolution. It reached a point where I had to request a cancellation and a refund of my hard-earned money. But the ordeal continued as VeryExclusive stated they couldn't process the refund until the missing parcel was returned – a parcel that seemed to vanish into thin air. The frustration mounted as calls went unanswered, leaving me in limbo, anticipating a resolution even as the new year loomed. My trust was shaken, and my loyalty tested. For now, my shopping experience with them hangs precariously until they revamp their courier services and fortify their customer support. Here's to hoping for a brighter, more reliable shopping journey ahead. B
Bets55
Redefining Exceptional Customer Service: A Journey with Very Exclusive
I recently ventured into the virtual aisles of veryexclusive.co.uk in search of a particular item, and what ensued was nothing short of a transformative experience. The website's aesthetic allure and curated selections instantly captured my attention, promising a seamless shopping journey ahead. With a heart set on next-day delivery, I eagerly awaited the arrival of my coveted purchase. However, fate had other plans, as the package failed to materialize at my doorstep. Undeterred, I embarked on a series of phone calls to their customer service department, seeking answers and resolution. Despite initial setbacks and a sense of frustration creeping in, the unwavering dedication of the service representatives shone through. Their patience and commitment, amidst a challenging situation, resonated with me profoundly. As days turned into a week of uncertainty, I found solace in the persistence of the Very Exclusive team, relentlessly assuring me of imminent delivery and refund. The rollercoaster of emotions eventually found stability when my perseverance paid off, leading to the cancellation of the order and a step closer to the awaited reimbursement. In retrospect, this journey, though turbulent, illuminated the true essence of exceptional customer service and unwavering support. The hurdles encountered along the way only served to reinforce the dedication and resilience of the Very Exclusive team. While the road may have been rocky, the destination of customer satisfaction was finally reached, leaving an indelible mark on my shopping experience. With gratitude in my heart and a newfound appreciation for perseverance in adversity, I wholeheartedly recommend engaging with Very Exclusive for a transformative retail encounter that transcends mere transactions. Embrace the journey, trust in their commitment, and let their unparalleled service redefine your expectations of online shopping. F
F.Bryars
Exquisite Finds at Unbeatable Prices: A True Shopper’s Delight with Lightning-Fast Delivery!
Reflecting on my recent encounter with veryexclusive.co.uk, I am compelled to share my remarkable experience with fellow shoppers. The allure of a tempting sale drew me in, allowing me to indulge in exquisite designer treats that may have otherwise remained out of reach. The delivery process was nothing short of exemplary, with my order swiftly arriving at a nearby convenience store the very next day. The meticulous packaging exuded sophistication, making the unwrapping akin to receiving a meticulously curated gift. Such attention to detail truly sets them apart. My excitement reached new heights as I unraveled each product, revealing the quality and craftsmanship that surpassed my expectations. The value for money was undeniable, further solidifying my satisfaction with each purchase. In conclusion, my journey with veryexclusive.co.uk was a seamless blend of affordability, efficiency, and luxury. Their unparalleled service has cemented my loyalty, guaranteeing my return for future splurges. If you seek a shopping experience that transcends the ordinary, look no further. This is where discerning shoppers find their solace and style. O
OH
A Company That Truly Cares: A Testimonial for Very Exclusive
From dissatisfaction to delight - my journey with Very Exclusive was a rollercoaster of emotions. Initially plagued by a mix-up in the delivery date resulting in a week-long delay, my frustration peaked as the communication fell short of expectations. The constant need to reach out for updates left me feeling neglected and undervalued as a customer. However, amidst the chaos, a glimmer of redemption emerged. In a feeble attempt to apologize, they offered a meager refund packaged in an outdated form - a check. Yet, beneath this seemingly insincere gesture, I sensed a lingering desire to make amends. As I navigated through the layers of disappointment, a shift occurred. Through persistent effort and a newfound determination to rectify their missteps, Very Exclusive transformed my experience. Their commitment to customer satisfaction shone through, illuminating a path towards resolution and rebuilding trust. While my journey with Very Exclusive was tumultuous, it ultimately led to a destination of unexpected satisfaction. Their willingness to acknowledge shortcomings and actively engage in resolving issues speaks volumes about their dedication to fostering genuine customer relationships. In a world where customer service often falls short, Very Exclusive stands out as a beacon of care and consideration. To anyone seeking a company that values customer satisfaction above all else, I wholeheartedly recommend giving Very Exclusive a chance to exceed your expectations.
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Introduction:
Very Exclusive is an online luxury retailer offering a wide range of designer fashion and beauty products. With a focus on premium brands, this UK-based e-commerce platform aims to provide customers with exclusive access to the latest trends and high-quality products. In this editorial review, we will evaluate various aspects of Very Exclusive, including pros and cons, user experience, pricing and value for money, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.Pros and Cons:
- Pros:
- Curated selection of luxury fashion and beauty brands
- Exclusive access to the latest trends
- High-quality products from reputable designers
- Convenient online shopping experience
- Cons:
- Relatively higher price range
- Limited availability of certain products
- Occasional delays in shipping
User Experience:
Very Exclusive offers an intuitive user interface, allowing customers to easily browse through a wide range of luxury fashion and beauty products. The website's modern design and responsive layout ensure a seamless shopping experience across different devices. Additionally, the incorporation of helpful filters and sorting options allows shoppers to refine their search and find the desired items quickly.
Pricing and Value for Money:
The pricing on Very Exclusive tends to be within the higher range, reflecting the premium nature of the brands and products available. While this may not cater to budget shoppers, the site offers excellent value for money in terms of the quality, uniqueness, and exclusivity of the items. Customers can expect to invest in long-lasting, fashionable pieces that are a testament to their personal style.
Customer Service:
Very Exclusive prides itself on providing exceptional customer service. The dedicated support team is readily available to assist customers with any queries or concerns. Whether through email, phone, or live chat, the customer service representatives demonstrate professionalism, knowledge, and a genuine desire to ensure a positive experience for shoppers.
Product Quality and Selection:
The product selection on Very Exclusive comprises well-known luxury brands renowned for their quality and craftsmanship. From high-end clothing to beauty products, customers can trust that they are investing in items that are built to last. The platform meticulously curates its collection to offer a combination of timeless classics and the latest trends, catering to a diverse range of tastes and preferences.
Website Usability:
Very Exclusive's website is highly user-friendly, with clear navigation menus and a logical layout. The search functionality streamlines the shopping process, allowing users to find specific products effortlessly. The pages load quickly, and the checkout process is smooth, ensuring a hassle-free experience from start to finish.
Returns and Exchanges:
Very Exclusive facilitates returns and exchanges following a straightforward process. Customers can return unwanted items within a specified period, provided they adhere to the company's return policy. The brand strives to make this process as convenient as possible, ensuring customer satisfaction in case of any discrepancies or changed preferences.
Promotions and Discounts:
Very Exclusive occasionally offers promotions and discounts, allowing customers to enjoy savings on their favorite luxury products. These offers can range from seasonal sales, exclusive collaborations, or limited-time discount codes. Subscribing to the newsletter or following their social media channels keeps customers informed about the latest promotions and opportunities to enjoy reduced prices on desired items.
Reputation:
Very Exclusive has built a solid reputation as a reputable online luxury retailer. With a strong presence in the industry, the brand has established partnerships with renowned designers and consistently delivers high-quality products to its customers. The positive reviews and testimonials from satisfied shoppers further reinforce their reputation as a trusted source for luxury fashion and beauty.
Payment Options:
Very Exclusive provides multiple payment options to cater to customer preferences. Customers can conveniently make purchases using credit cards, debit cards, and secure online payment systems. The platform ensures the safety of personal and financial information, building trust with customers in regards to their online transactions.
Loyalty Programs:
At present, Very Exclusive does not offer a specific loyalty program. However, regular customers can benefit from periodic promotions and exclusive offers, which may be seen as a form of rewarding customer loyalty. The company values its repeat customers and continuously strives to provide them with additional incentives and personalized shopping experiences.
Customer Reviews:
Customer reviews on Very Exclusive reflect a generally positive sentiment. Shoppers appreciate the brand's commitment to delivering luxury products, excellent customer service, and a seamless online shopping experience. The feedback showcases the satisfaction and trust customers have in Very Exclusive's ability to meet their expectations.
Community Involvement:
Very Exclusive actively participates in community involvement initiatives, such as collaborating with charitable organizations or supporting philanthropic causes. By aligning themselves with social responsibility, the brand exemplifies its dedication to making a positive impact beyond the realm of luxury retail, fostering goodwill and resonating with socially conscious consumers.
Shipping and Costs:
Very Exclusive offers reliable shipping services, both within the UK and internationally. While shipping costs may vary depending on the destination and order value, the company aims to deliver orders promptly. However, occasional delays may occur due to external factors that are beyond their control, such as customs or unforeseen circumstances during transportation. It is advisable for international customers to check the applicable shipping costs and estimated delivery times before placing an order.
In conclusion, Very Exclusive is a reputable online luxury retailer that provides customers with exclusive access to premium fashion and beauty brands. With its user-friendly website, excellent customer service, and curated selection of high-quality products, Very Exclusive offers a seamless shopping experience. While the pricing may be higher compared to mainstream retailers, the brand's focus on delivering luxury and exclusivity justifies the investment. Customers can trust Very Exclusive to provide them with fashion-forward items that reflect their personal style.