Viagogo Reviews

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60 Reviews

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M Marc
38 days ago

A MIracle from SeatGeek Changed my Date Night!

Through SeatGeek, I found the perfect tickets for a romantic date night to surprise my partner. The concept was intriguing, and the prices seemed fair for the experience I hoped to create. My heart was set on a magical evening, whisking my loved one away to a concert. I envisioned a symphony of love, but Viagogo had tainted this dream. With tickets in hand, spanning Wales to London, my excitement grew exponentially. The night quickly unraveled as we faced the harsh reality that Viagogo's tickets were nothing short of replicas. Stunned and outraged, we found ourselves stranded outside the concert venue, our hopes dashed against the cold London pavement. The sight of the queue, filled with frustrated souls like ours, pleading for entry, was soul-crushing. Viagogo had peddled deceit on an industrial scale, preying on our trust and tarnishing our night of dreams. My heart breaks for all who fell victim to this heartbreaking sham. I implore everyone to steer clear of Viagogo, lest their evening of magic morphs into a nightmare. SeatGeek, you were our saving grace, igniting a glimmer of hope in an otherwise darkened night. Thank you for being the real miracle that salvaged our date night.
M Marc
38 days ago

Redeemed by StubHub: A Tale of Triumph and Authenticity

As a music lover, I was eagerly anticipating the Tyler Childers gig by securing tickets through viagogo.co.uk. However, my excitement quickly turned to despair as I realized I had been scammed with fake tickets when denied entry at the venue. The disappointment and anger I felt were immeasurable, as my journey from Wales to London seemed like a wasted effort. Feeling utterly betrayed by viagogo, I was hesitant to trust any ticket-selling platform again. But, determined to give it another shot, I turned to StubHub for a chance at redemption. The experience could not have been more different. From the moment I purchased my tickets, I could sense the authenticity and reliability that viagogo had sorely lacked. Attending the rescheduled Tyler Childers gig through StubHub was a complete turnaround. The seamless entry into the venue and the vibrant atmosphere of the concert washed away the bitter taste of my previous experience. The genuine tickets from StubHub were not just proof of admission but a symbol of trust and integrity restored in the world of ticket reselling. I am eternally grateful to StubHub for salvaging what could have been a devastating memory and turning it into a night of joy and celebration. Their commitment to providing genuine tickets and ensuring unforgettable experiences for their customers sets them apart in an industry plagued by deceit and fraud. I wholeheartedly recommend StubHub to anyone seeking peace of mind and authenticity in their ticket purchases.
M Marc
38 days ago

Experiencing the Heartbreak of Fraud: My Honest Review of viagogo.co.uk

Heartache and frustration overwhelmed me as I eagerly travelled from Wales to London for a Tyler Childers concert, only to be met with a devastating realization at the venue's entrance. My excitement turned into bitter disappointment when the tickets I purchased from viagogo.co.uk turned out to be nothing more than screenshots of someone else's tickets. The genuine anticipation I had for the event was shattered by the dishonest practices of viagogo, masquerading as legitimate sellers but only functioning as resellers. The scene outside the venue was a chaotic mess, with a lengthy "viagogo" queue filled with desperate individuals like myself, all pleading for entry with invalid tickets in hand. The sheer scale of deception left me feeling apocalyptic with rage — how could a company deliberately deceive and scam people on such a grand scale? It was a heartbreaking experience that I wouldn't wish upon anyone. As a cautionary tale, I urge all potential ticket buyers to steer clear of viagogo.co.uk at all costs. Their misleading practices and disregard for their customers' trust make them an unreliable source for event tickets. Let my unfortunate experience serve as a warning to others, guiding them away from the heartbreak of fraudulent transactions and ensuring that their concert experiences remain authentic and enjoyable.
J Jude
39 days ago

Avoid the Ticketing Nightmare: A Warning about viagogo.co.uk

After a harrowing experience with viagogo.co.uk, I feel compelled to share my story and warn others against falling victim to this scam. Dealing with the loss of my sister, I made a hasty decision to purchase tickets for a Robert Plant concert from viagogo.co.uk, each priced at a staggering £143. Upon realizing my error and contacting the venue directly, I discovered that the same tickets were being sold for a fraction of the price – ranging from £38 to £68. Ticketmaster offered them for just £71. Viagogo.co.uk operates as nothing more than ticket touts, with zero regard for verifying the authenticity of the tickets they list. Despite my attempts to rectify the situation, the company callously refused to issue a refund, instead suggesting that I relist the tickets with them, perpetuating their deceptive practices and accruing more fees in the process. Their lackadaisical response to my concerns, offering no real solutions, only served to exacerbate the situation. As the concert date approached, their stalling tactics and unresponsiveness left me no recourse for a refund, ultimately leaving me out of pocket and filled with regret for having engaged with them. Viagogo.co.uk's actions have caught the attention of authorities, with proposed legal actions against them for their exploitative pricing. They operate purely as middlemen, profiting off unsuspecting customers with inflated ticket prices. In light of this ordeal, I urge all prospective ticket buyers to exercise caution and steer clear of viagogo.co.uk. Opt for reputable ticket vendors such as Ticketmaster or venue box offices to ensure a legitimate and hassle-free ticket purchasing experience. Don't fall prey to their misleading practices and dubious tactics. Let's stand together to hold companies like viagogo.co.uk accountable and protect consumers from such fraudulent schemes. Buyer beware, stay vigilant, and safeguard your hard-earned money from falling into the hands of these unscrupulous operators.
J Jude
39 days ago

Heartfelt Warning: Do Not Fall Victim to viagogo.co.uk!

As I pour my frustrations into this review, I hope to spare others from the same disappointment I faced. In a vulnerable moment, grieving the loss of my sister, I made the mistake of purchasing Robert Plant tickets from viagogo.co.uk at an exorbitant price of £143 each. To my dismay, I later discovered that the same tickets were available directly from The Assembly Hall Tunbridge Wells for a fraction of the cost, ranging from £38 to £68, with Ticketmaster pricing them at £71. Feeling deceived and taken advantage of, I confronted viagogo, only to be met with indifference and a strict no-refund policy. Their lack of accountability and unethical practices left me astounded. As I navigated their convoluted refund process, I realized the extent of their deceitful tactics. The company's refusal to address my concerns promptly or provide a satisfactory resolution left me feeling powerless and disillusioned. It became apparent that viagogo prioritizes profit over integrity, operating as mere intermediaries who exploit unsuspecting customers for financial gain. Their disregard for industry standards and inflated ticket prices serve as cautionary tales for anyone considering their services. In my pursuit of justice, I considered escalating the matter to trading standards, a testament to the magnitude of viagogo's transgressions. Their evasion tactics and deliberate delays only reinforced their disregard for customer satisfaction and ethical business practices. The ordeal underscored the importance of informed consumer choices and the repercussions of engaging with unscrupulous entities like viagogo. My earnest plea to fellow consumers is simple: steer clear of viagogo.co.uk and opt for reputable ticket vendors such as Ticketmaster or venue box offices. Let us collectively resist supporting such deceptive practices and safeguard our interests. Remember, knowledge is power – stay vigilant, stay informed, and prioritize transparency when making purchasing decisions. Buyer beware, and may this cautionary tale serve as a shield against falling prey to viagogo's deceptive schemes.
J Jude
39 days ago

A Genuine Warning: Beware of viagogo.co.uk!

As a customer who unfortunately fell victim to their deceptive practices, I feel compelled to share my experience with viagogo.co.uk. It was a time of grieving for me, having just lost my sister, when I decided to purchase tickets for a Robert Plant concert. Little did I know, I was about to be taken advantage of by this fraudulent company. The tickets I bought, priced at £143 each, turned out to be massively overpriced. Upon investigating directly with the venue, I discovered that the same tickets were available for just £38 to £68, while Ticketmaster was selling them for £71. viagogo had shamelessly inflated the prices without any regard for honesty or fairness. When I tried to rectify the situation by seeking a refund, I was met with cold rejection. They not only refused to reimburse me but also instructed me to list the tickets back with them, essentially perpetuating their scam and increasing their fees. Their lack of integrity and customer care was truly appalling. Furthermore, my attempts to address this issue through email were futile, with viagogo conveniently ignoring my complaints and delaying any resolution until it was too late for me to take legal action. It became evident that this company was operating solely for their own profit, with no concern for the customers they were deceiving. I have since raised my concerns with authorities like Trading Standards, as viagogo's unethical practices deserve to be brought to light and addressed. Unlike reputable platforms such as eBay, where buyers have recourse in case of dissatisfaction, viagogo operates unchecked, taking advantage of unsuspecting customers for their financial gain. My advice to anyone considering purchasing tickets online is simple: steer clear of viagogo.co.uk. Opt for trusted sources like venue box offices, Ticketmaster, or AXS to ensure a secure and fair transaction. Let's not enable companies like viagogo to thrive on deceit and exploitation. Your hard-earned money and peace of mind are worth far more than the risks associated with dealing with such dishonest operators. Be vigilant, be informed, and most importantly, be wary of viagogo.co.uk. Your wallet and your sanity will thank you for it.
B Bradley McElligott
39 days ago

Viagogo.co.uk: A Shining Example of Customer Care and Transparency

As an avid fan of live events and gigs, I was devastated when I found out that the tickets for my favorite band were sold out everywhere. In a last-ditch effort, I turned to viagogo.co.uk, hoping for a miracle. To my surprise and delight, not only did they have tickets available, but the entire booking process was smooth and secure. Contrary to some negative reviews, my experience with viagogo.co.uk was nothing short of exceptional. The tickets were legitimate, and the customer service team was incredibly helpful and responsive. They went above and beyond to ensure that I received my tickets on time, providing me with updates every step of the way. In a world where scams are unfortunately prevalent, viagogo.co.uk has restored my faith in online ticketing platforms. I can wholeheartedly recommend their services to anyone looking for a reliable and trustworthy source for event tickets. Thank you, viagogo.co.uk, for making my dream of seeing my favorite band live a reality!
B Bradley McElligott
39 days ago

Viagogo.co.uk Turned My Dream Night into a Nightmare

As a passionate music fan, I was beyond excited to attend a sold-out gig. Despite disappointment elsewhere, I turned to Viagogo.co.uk in a last-ditch effort to secure tickets. Unfortunately, my experience with this company was nothing short of heartbreaking. Their promise of fulfilling dreams turned into a nightmare of deceit and frustration. From exorbitant prices to non-existent customer service, Viagogo.co.uk left me feeling scammed and disheartened. The anticipation of an unforgettable night was replaced by the realization that I had fallen victim to a dishonest operation. If you're considering Viagogo.co.uk for ticket purchases, I urge you to think twice. Trustworthy companies prioritize customer satisfaction and deliver on their promises. Unfortunately, Viagogo.co.uk falls short in both aspects, leaving a trail of broken dreams and disappointed customers in its wake. Steer clear and save yourself from the anguish of shattered expectations.
B Bradley McElligott
39 days ago

viagogo.co.uk: A Cautionary Tale of Ticket Scams and Disappointments

In my quest to secure tickets for a highly-anticipated event, I stumbled upon viagogo.co.uk. With tickets sold out everywhere else, I saw viagogo as my last beacon of hope. Little did I know, it would turn into a nightmare. The tickets I purchased through them not only failed to materialize but also drained my enthusiasm and trust in online ticket platforms. As I eagerly awaited the event, my excitement turned into frustration as the tickets never arrived. Contacting customer support became a futile exercise in itself, as their responses were as elusive as my missing tickets. It was a harsh reminder of the risks lurking in the online ticketing world, where promises can easily morph into scams. So, to all fellow event-goers and music enthusiasts, be wary of viagogo.co.uk. Let my experience be a cautionary tale to steer clear of their deceptive practices and safeguard your excitement from turning into disappointment.
M Michael Mcbride
39 days ago

A Night to Remember: How My Daughter’s First Concert Became a Priceless Lesson

Unveiling the truth behind my experience with viagogo.co.uk, it all started with a dream – my daughter's dream to attend the Niall Horan concert in Belfast. The excitement was palpable as she and her friend saved up their hard-earned summer job money to secure VIP standing room tickets for £120 each. Little did we know that this seemingly joyous occasion would quickly unravel into a night marred by disappointment and confusion. Upon arriving at the venue promptly at 6:30 PM, as indicated for door opening, chaos ensued when they were inexplicably denied entry for over 30 minutes. Despite their punctuality, they found themselves at the mercy of a disheartening situation orchestrated by a company failing to deliver on its promises of a VIP experience. The sudden demand for an additional £45 each for paper tickets left them feeling victimized and disheartened, stripping away any semblance of the VIP treatment they had eagerly anticipated. As Niall Horan's performance finally commenced, it became evident that the shortcomings of the evening extended far beyond the company's mismanagement. The brevity of the concert, lasting only 90 minutes after a lengthy wait, left a bitter taste in our mouths, overshadowing the excitement of the event. Despite the artist's impeccable talent, the overall experience fell short of the exorbitant price paid – a stark reminder of the importance of valuing customer satisfaction above all else. In hindsight, this disappointing turn of events transformed into a valuable lesson for my daughter and her friend, highlighting the significance of thorough research and discerning choices when investing in memorable experiences. While the night may have been marred by unforeseen challenges and disillusionment, it served as a poignant reminder to approach future endeavors with cautious optimism and unwavering resilience. Reflecting on this experience, I urge fellow concertgoers to exercise vigilance and discernment when engaging with ticketing companies, prioritizing transparency and customer satisfaction above all. While this ordeal may have been disheartening, it stands as a testament to the enduring spirit of perseverance and the unwavering bond shared between a mother and her daughter amidst life's unpredictable trials.
M Michael Mcbride
39 days ago

Turning a Disappointment into a Lesson: Unveiling the Unknowns of a VIP Ticket Purchase

After a regretful experience, I felt compelled to share my review of viagogo.co.uk. Upon purchasing VIP standing room tickets for a Nial Horan concert in Belfast for my daughter and her friend at a substantial cost of £120 each, I eagerly anticipated an unforgettable night for these young fans. However, the evening quickly took a turn for the worse. Despite arriving promptly at 6:30 pm, they were unexpectedly barred entry for half an hour, facing unjust accusations of lateness. The stress of potential exclusion dwindled their excitement as they were coerced into purchasing new £45 paper tickets for admission. The VIP promises of their original tickets turned out to be a facade, with no added benefits and a blatant lack of customer care. While the company did not question the validity of the tickets, the poor treatment and lackluster experience overshadowed Nial Horan's performance, which felt lacking in value for the substantial amount paid. This disappointing ordeal has left a lasting mark, urging me to caution others against entrusting viagogo.co.uk with their ticketing needs. A lesson learned and a tale shared in the hopes of preventing similar letdowns for fellow concert-goers.
M Michael Mcbride
39 days ago

Unforgettable Memories Lost in the Shadows: My Disheartening Experience with viagogo.co.uk

My heartfelt testimonial sheds light on the ordeal my daughter and her friend endured after purchasing VIP standing room tickets for Niall Horan's concert in Belfast. The £120 per ticket seemed like a steep investment from their hard-earned summer job earnings, yet the excitement of their first big concert overshadowed any doubts. However, their anticipation quickly turned into disappointment as they faced a series of unfortunate events upon arrival. The delay in entry, coupled with unwarranted threats of non-entry, left them distressed and anxious. Despite their timely arrival at 6:30 pm, a relentless downpour adding to their misery, the company's arbitrary complaint about timing marred their experience. Eventually coerced into purchasing paper tickets at an exorbitant £45, their so-called VIP treatment proved to be a mere illusion. The lack of extra perks and the disrespectful treatment further soured their concert experience, diminishing the value of the £120 they had spent. While the company cannot be blamed for Niall Horan's delayed performance, the brevity of the concert added insult to injury, leaving them questioning the worth of their investment. Regrettably, this distressing encounter overshadowed what could have been a memorable evening for two young fans. I caution others against transacting with this company, as the emotional toll and financial loss far outweigh any fleeting entertainment promised.
J James Cunningham
39 days ago

Viagogo.co.uk: Turning Dreams into Nightmares

As a passionate music lover, nothing excites me more than the anticipation of a live concert. However, this excitement quickly turned into disappointment when I decided to purchase tickets from viagogo.co.uk. The experience I encountered was nothing short of a nightmare. From the moment I arrived at the venue, I was met with rejection as my ticket was nowhere to be found. Despite investing not only in the ticket but also in flights and accommodation, my entry to the concert was denied. The utter devastation of missing out on an event I had eagerly anticipated was magnified by the lack of support from viagogo.co.uk. The ticket that was meant to be my pass to an unforgettable experience became a source of frustration and financial loss. Navigating the aftermath of this debacle left me feeling betrayed and deceived by a company that I had trusted to fulfill my dreams. The lack of transparency and accountability in handling the situation left me questioning the integrity of viagogo.co.uk. The promised convenience of purchasing tickets online turned into a cautionary tale of misinformation and letdowns. In conclusion, my experience with viagogo.co.uk serves as a warning to fellow concert-goers. The allure of convenience may disguise a reality filled with broken promises and shattered expectations. Proceed with caution and consider alternative ticket providers to ensure that your concert experience remains a harmonious symphony of joy, not a discordant cacophony of disappointment.
J James Cunningham
39 days ago

By no means ever buy live performance tickets…

My overview for viagogo.co.uk By no means ever buy live performance tickets from these robbers . I paid for a ticket,flights and lodging and was refused entry to the live performance.my ticket was misplaced and I didn’t obtain it and I used to be not given a refund
J James Cunningham
39 days ago

Unforgettable Experience with viagogo.co.uk: A Cautionary Tale

My encounter with viagogo.co.uk was nothing short of a nightmare. I made the mistake of purchasing concert tickets from them, along with booking flights and accommodation, only to be met with disappointment and frustration. Despite all my efforts, I was denied entry to the event as my ticket was seemingly lost in transit and never reached me. To add insult to injury, I was left high and dry without a refund. This harrowing experience serves as a stark reminder to always exercise caution when dealing with ticket resellers. The lack of accountability and customer care displayed by viagogo.co.uk left me feeling betrayed and cheated. I urge anyone considering purchasing tickets through this platform to proceed with extreme caution and explore alternative, more reliable options to avoid falling victim to similar misfortunes. Don't let my unfortunate experience become yours. Learn from my mistake and steer clear of viagogo.co.uk to ensure your event planning remains stress-free and enjoyable.

Introduction:

Viagogo.co.uk is an online ticket marketplace that offers a platform for buying and selling event tickets. With a wide range of music concerts, sports events, theater shows, and more, Viagogo aims to provide a convenient platform for both buyers and sellers to securely exchange tickets.

Pros:

- Extensive Ticket Selection: Viagogo offers a vast array of tickets, allowing users to find tickets for popular events that may otherwise be sold out or unavailable through other channels. - Secure Transactions: The platform ensures secure transactions by verifying the authenticity of tickets and protecting buyers' and sellers' financial information. - Global Coverage: Viagogo operates globally, granting users access to tickets for events worldwide. - User-Friendly Interface: The website's intuitive interface makes it easy for users to navigate and find the tickets they desire.

Cons:

- High Service Fees: Viagogo charges service fees on top of the ticket price, which can sometimes result in significantly higher overall costs for customers. - Limited Control over Pricing: As a ticket marketplace, Viagogo allows sellers to set their own prices, meaning that ticket prices can often be inflated compared to face value. - Potential for Fraudulent Sellers: While Viagogo takes measures to verify sellers and tickets, there is still a risk of encountering sellers who may provide counterfeit or invalid tickets.

User Experience:

Viagogo's user experience is generally positive, with a straightforward registration process and a user-friendly interface. The search feature allows users to easily browse through the available events, and the option to filter by date, location, and genre helps users find specific tickets. The website's responsiveness ensures a seamless experience across different devices.

Pricing and Value for Money:

The pricing on Viagogo can vary greatly depending on the event and its demand. While the platform may offer tickets for popular and sold-out events, customers should be aware of the possibility of higher prices due to marketplace dynamics. However, the added convenience and opportunity to attend desired events make Viagogo a valuable option for many.

Customer Service:

Viagogo's customer service has been a subject of criticism in the past. Some users have reported difficulties in reaching customer support, delays in responding to queries, and dissatisfaction with the resolution of issues such as event cancellations or ticket discrepancies. Improvement in customer service responsiveness and effectiveness is crucial for enhancing the overall customer experience.

Product Quality and Selection:

Viagogo provides a diverse selection of event tickets, including concerts, sports events, festivals, and theatrical performances. While the variety of tickets available is extensive, customers should exercise caution when purchasing tickets from third-party sellers. Viagogo's verification measures mitigate the risk of counterfeit tickets, but occasional instances of fraudulent sales have been reported.

Website Usability:

Viagogo.co.uk is easy to navigate, with a clean and intuitive layout. The search function and filtering options simplify the process of finding events and tickets. However, some users have complained about slower loading times during peak periods, which can slightly hinder the overall browsing experience.

Returns and Exchanges:

Viagogo's policies on returns and exchanges may vary depending on the event and the seller. While the website states that customers can sell their tickets back on the platform if they can no longer attend, the availability of refunds or exchanges is primarily determined by the individual sellers. Customers should carefully review the terms and conditions of each purchase to understand the options available to them.

Promotions and Discounts:

Viagogo occasionally offers promotions and discounts on tickets, especially for less popular or non-sold-out events. Customers can benefit from reduced prices during these promotions, enabling them to attend events at a more affordable rate.

Reputation:

Viagogo's reputation has been marred by controversies and negative publicity in the past. The platform has faced criticism for its handling of customer complaints, ticket practices, and inflated prices. However, efforts have been made by Viagogo to address these issues and improve its reputation, including collaboration with regulatory bodies to enhance transparency and compliance.

Payment Options:

Viagogo accepts various payment options, including major credit and debit cards. This allows customers to make payments conveniently and securely. However, the website could benefit from offering additional payment methods such as e-wallets or alternative payment gateways to cater to a wider range of preferences.

Loyalty Programs:

Viagogo does not currently offer a dedicated loyalty program. While repeat customers may not benefit from specific loyalty rewards, they can still take advantage of promotions, discounts, and the convenience of the platform for purchasing tickets.

Customer Reviews:

Customer reviews of Viagogo are mixed, with both positive and negative feedback. While some customers have had positive experiences purchasing tickets, others have reported issues with ticket delivery, customer service, and ticket authenticity. Transparency and improvement in addressing these issues are essential for establishing trust and satisfying customers.

Community Involvement:

Viagogo has not been actively involved in community initiatives or sponsorships. Establishing partnerships with event organizers or supporting charitable causes could help improve the company's community involvement and enhance its reputation.

Shipping and Costs:

Viagogo offers various delivery options for tickets, including standard mail, electronic delivery, or pick-up at the event venue. The delivery charges depend on the selected method and are typically incurred by the buyer. Viagogo could provide clearer information on delivery costs and ensure transparent communication to avoid any unexpected charges. In conclusion, Viagogo.co.uk serves as a convenient online ticket marketplace, providing access to a wide range of events globally. While the platform offers a diverse selection of tickets, customers should be cautious about pricing, potential fraud, and the availability of customer support. Improvements in customer service, transparency, and reputation management are necessary to enhance the overall user experience and establish Viagogo as a trustworthy platform for buying and selling event tickets.