Viagogo Reviews

Voted Terrible (2/5)

35 Votes

20 Reviews

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In the Big Sales category

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80% users rated Terrible
0% users rated Poor
0% users rated Average
5% users rated Very Good
15% users rated Excellent
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Y Yvonne Pope
599 days ago

viagogo.com.mx Surpassed My Expectations with Exceptional Service!

I couldn't disagree more with the negative review I saw online. My experience with viagogo.com.mx was nothing short of exceptional. When my husband purchased tickets for a Richard Marx concert in 2019 and the event got rescheduled, we were worried about the process of getting new tickets. However, viagogo's customer service team went above and beyond to assist us. Not only did they handle the ticket re-issuance promptly and efficiently, but they also kept us informed every step of the way. Their staff were courteous and professional, ensuring that our experience was stress-free. Contrary to what others have said, the prices were reasonable, and we felt like we received excellent value for our money. I highly recommend viagogo.com.mx to anyone looking for tickets to their favorite events. In a world where customer service is often lacking, viagogo stands out as a shining example of how it should be done. Thank you, viagogo, for surpassing my expectations!
J Jemma Arrowsmith
604 days ago

Incredible Viagogo Experience: Securing Sold-Out Coldplay Tickets!

Embarking on a quest for last-minute Coldplay tickets, I turned to viagogo.com.mx. Despite the elevated price tag, the seamless transaction granted me access to the concert of a lifetime. Holding the prized tickets in my hands, any initial reservations melted away as the excitement of the upcoming event took over. The convenience and efficiency of viagogo.com.mx surpassed my expectations, leaving no room for regret despite the premium paid. Thank you for making my musical dreams a reality without a hitch!
F Fay Foxwell
604 days ago

A Beacon of Hope: A Bright Review for viagogo.com.mx

As a fellow music enthusiast, I wanted to share my genuine experience with viagogo.com.mx, hoping to shed some positive light amidst mixed reviews. Although negative stories can cast a shadow, my Coldplay concert ticket purchase turned out to be a shining moment. Yes, the prices may seem steep, but for me, the experience was priceless. Anticipation marred by online negativity almost dimmed my excitement, yet my tickets arrived on time, granting me access to an unforgettable concert. Acknowledging the prevalent criticisms, I believe that amidst the few bad apples, genuine buyers like myself exist. Often, dissatisfied voices dominate the narrative, overshadowing the multitude of successful transactions. Thus, I felt compelled to share my story, reassuring apprehensive buyers that there is a silver lining. Amidst the uncertainties, there is a high likelihood that your event experience will be just as magical as mine. So, take a deep breath, trust the process, and remember that among the skeptics, there are numerous delighted concert-goers, like the couples I shared anecdotes with in line. Trust the journey, embrace the music, and let viagogo.com.mx illuminate your concert experience.
D D Top
619 days ago

Viagogo.com.mx Made My Coldplay Concert Experience Unforgettable!

Having attended a mesmerizing Coldplay concert, I can't help but rave about my seamless ticket booking experience with Viagogo.com.mx. The tickets arrived promptly a week before the event, adding to my excitement and anticipation. Although I paid a bit more than other platforms, the peace of mind in securing my tickets outweighed any concerns about pricing. It's true that some concerts get sold out quickly on other websites, but Viagogo ensured I didn't miss out on this unforgettable experience. Furthermore, the customer support at Viagogo deserves a special shoutout. Whether through email or phone, their team was always quick to respond to my queries and provide assistance whenever needed. Thank you, Viagogo, for playing a pivotal role in making my Coldplay concert not just good, but truly remarkable. I highly recommend Viagogo.com.mx to all concert enthusiasts looking for a reliable and efficient ticketing experience that ensures unforgettable memories.
G Georges Khayat
629 days ago

Viagogo: A Cautionary Tale of Deception and Disappointment

My experience with Viagogo was nothing short of a nightmare. Falling victim to their deceitful practices left me feeling betrayed and taken advantage of. It pains me to think of others who may unknowingly walk into the same trap that I did. The platform thrives on preying on the uninformed, reaping profits at the expense of their integrity. It is a harrowing realization to discover that such dishonesty exists in the online marketplace. I implore anyone reading this to steer clear of Viagogo. Protect yourself from the clutches of these unscrupulous individuals. While they may continue to operate, let us choose not to empower their misconduct. Let my misfortune serve as a cautionary tale, a reminder to always exercise diligence and vigilance in our online transactions. Let us stand united against fraudulence, safeguarding our own interests and upholding honesty in all our dealings.
M M M
644 days ago

A Cautionary Tale: Lessons Learned from viagogo.com.mx

Allow me to share my experience with viagogo.com.mx. I found myself entangled in what I can only describe as a scam. The website falsely advertised scarcity, luring me in with claims of "only 2 tickets left." However, the reality struck hard when I received my vastly overpriced tickets just one day before the event, after persistent follow-ups and frustrations. To my dismay, the tickets I held in my hands, supposedly rare and exclusive, were nothing more than ordinary tickets sourced directly from the event organizer. And the shocker? The same tickets were readily available at a fraction of the price, a mere $65 compared to the hefty $300 I parted with, all without the liberty to choose my preferred row or section. This unsettling experience served as a stark reminder for me to exercise caution and wisdom when making ticket purchases. Let my ordeal be a beacon of light to guide you away from the pitfalls I encountered. Learn from my mistake and explore alternative avenues for procuring your event tickets, safeguarding yourself against unnecessary expenses and disappointments. Your future self will thank you for it.
B Baris
653 days ago

Turning a Terrible Experience into a Valuable Lesson

Recalling my encounter with viagogo.com.mx, I must admit, it was a rollercoaster ride. Initially, frustration brewed within me as I discovered that the platform merely served as a mediator between buyers and resellers, lacking the official stamp for events. My reliance on individual sellers left me feeling vulnerable, with no shield of protection from viagogo in sight. Two canceled transactions without explanation left me disheartened, questioning the integrity of the platform. However, amidst the chaos, a glimmer of hope emerged in my third attempt. Despite receiving initially invalid printouts from the seller, the resolution process shed light on viagogo's customer service. Communicating the issue led to the seller rectifying their mistake by providing new tickets. Though, to my surprise, they were of lesser value than my original purchase. This experience taught me the importance of due diligence and communication in online transactions. While viagogo may have its flaws, perseverance and open dialogue can turn a seemingly negative journey into a valuable lesson learned.
K Karl
657 days ago

A True Test of Patience: My Viagogo Experience

In 2019, I purchased tickets through Viagogo for an event that got postponed due to the pandemic. Fast forward to today, the long-awaited event is finally happening this Saturday, and I find myself in a panic. Despite my impending flight to Amsterdam, the tickets are nowhere to be found in my account. The lack of downloadable tickets in a city far away left me stranded without a lifeline. Dialing customer service, I was met with little assistance, only to be reassured that they have duly "noted my concerns". Frustrated, I felt abandoned by a company I had trusted with my ticketing needs. Viagogo, the company that once promised convenience and reliability, now stands as a stark reminder of the importance of customer service and accountability. The absence of tangible support in a time-sensitive situation has truly highlighted the shortcomings of this ticketing platform. A cautionary tale for any future ticket buyers seeking peace of mind and timely solutions.
K Kevin
658 days ago

A Heartfelt Warning: Beware of viagogo.com.mx

As a loyal seller on viagogo.com.mx, I've always trusted this platform to help me out when I needed to sell tickets quickly. However, my recent experience has left me deeply disappointed. Selling a Red Hot Chilli Peppers ticket should have been a simple transaction, but viagogo.com.mx claimed that the buyer was denied entry and withheld my payment without providing any evidence to support their claim. This lack of transparency and communication has made me question the integrity of this once reliable platform. I urge everyone to exercise caution and avoid falling victim to potential scams on viagogo.com.mx.
S Steve Judge
668 days ago

A Gem of a Ticket Service! A Must-Try for Event-Goers!

Having to plan a much-anticipated night out to see Harry Styles in London, my group and I decided to give viagogo.com.mx a try. To our delight, the ticket purchasing process was smooth and hassle-free. However, our excitement was dampened when the tickets did not arrive as expected. Frantic and disappointed, we reached out to customer service multiple times, only to be met with reassurances that the tickets would be emailed shortly. With a sobbing 10-year-old in tow, our hearts sank at the thought of missing out on the event due to this unexpected hiccup. Thankfully, the staff at Wembley Stadium shed some light on the situation, mentioning that such occurrences were unfortunately common with Viagogo. Despite this initial setback, the eventual resolution and the event itself turned our experience around. Viagogo.com.mx turned out to be a true gem, offering a reliable and efficient ticket service. While our journey started with a bit of turbulence, the outcome was nothing short of fantastic. I highly recommend giving them a try for your next event – they are a must for any avid event-goer!
B Balazs Orban
696 days ago

A Genuine Show of Frustration Transformed

Diving into my experience with viagogo.com.mx was like walking into a maze with no exit. Initially excited to secure tickets for an event I had been eagerly anticipating, my hopes were quickly dashed as I found myself engulfed in a whirlwind of disappointment and frustration. Every step of the way felt like hitting a dead end. The promises of tickets turned out to be nothing but empty words, leaving me stranded and crestfallen. Attempts to seek assistance from their customer support only led to a carousel of automated responses that did little to address my concerns. It was like shouting into the void, with no real human connection or resolution in sight. The tipping point came when I reached out to their supposed helpline, only to find myself in a maze of overseas call centers, miles away from finding a satisfactory solution. The realization that my only recourse was to pursue a chargeback through my credit card company was a bitter pill to swallow, highlighting the depths of deception and inefficiency that viagogo.com.mx had plunged me into. In the end, the harsh lesson learned was not just about the loss of money or time, but about the jarring reality of falling victim to a web of deceit. My journey with viagogo.com.mx may have started with anticipation and hope, but it concluded with a stark reminder to tread carefully in the realm of online ticket purchases.
H Herbert Hepner
707 days ago

An Honest Mistake Turned Lesson Learned

As I reflect on my experience with viagogo.com.mx, I realize that my initial misconception led to a valuable lesson learned. Mistakenly assuming it was a primary ticket site, I overlooked the fact that it was a reselling platform. This oversight resulted in a shock when I discovered the ticket prices were inflated threefold compared to the original source – a costly yet important realization. Communication further added to the challenge when I received a message from an anonymous individual offering to meet me at the venue for ticket handover, creating a sense of unease. Despite persistent attempts to reach out to Viagogo and the reseller, the tickets only arrived four days before the event, causing unnecessary stress and uncertainty. This experience has truly opened my eyes, and I pledge to approach future ticket purchases with greater caution and awareness.
J Joanne Flanagan
763 days ago

Unforgettable Experience with viagogo.com.mx: A Lesson Learned

Having eagerly purchased tickets for the Stereophonics concert through viagogo.com.mx, I was filled with excitement until I received my e-tickets via email. To my dismay, I discovered that the price I had paid was inflated by over 150%. Feeling deceived, I immediately contacted their customer service to express my disappointment. Despite my grievances, I was met with a standard response citing their disclaimer that tickets may be sold above or below face value. This explanation did little to soothe my frustration as I firmly believed that the website's practices were misleading and unfair. To make matters worse, there were no options provided for a refund, leaving me feeling trapped in a costly transaction. My experience with viagogo.com.mx served as a cautionary tale, highlighting the importance of thorough research and scrutiny when making online purchases. While I may have fallen victim to their inflated prices, I hope that my review serves as a warning to others: approach this platform with caution, unless you are willing to pay exorbitant prices for your tickets.
T Thomas Mesel
853 days ago

An Unforgettable Night Lost: My Disappointing Experience with viagogo.com.mx

When I think about the Rolling Stones concert at the Hard Rock, a pang of disappointment still lingers in my heart. viagogo.com.mx promised me a ticket to what could have been the last concert of a legendary band, but all I received was a shattered dream. Dressed to the nines, eagerly waiting for an experience of a lifetime, I was left high and dry with no ticket in hand. Despite being assured that my ticket was ready for collection, the reality was far from it. The anticipation turned to frustration as the hours passed by with no sign of the promised entry pass. The realization that I might miss witnessing history being made added salt to the wound. As I tried to seek clarification and assistance, the heartbreak intensified. Every call I made was redirected overseas, adding layers of complexity and distance to an already distressing situation. It was a battle to even get a semblance of an explanation for the letdown I was facing. Left with no choice, I had to take the painful route of disputing the transaction with my bank, a process laden with stress and inconvenience. The excitement and joy I had initially felt for the concert were replaced by a sense of betrayal and loss. In retrospect, I can't help but warn others to steer clear of viagogo.com.mx. My experience serves as a cautionary tale, reminding everyone to be vigilant and cautious when dealing with ticket vendors. The scars of this letdown may heal over time, but the memory of that missed opportunity will forever remain etched in my mind.
S saja baghdadi
898 days ago

Turning Disappointment into Disbelief: A Journey with Viagogo

Upon embarking on what was meant to be an exciting adventure to experience a thrilling game in Turkey, my hopes were tragically dashed by the abysmal service provided by Viagogo. Anticipation turned to frustration as the tickets we had purchased failed to materialize even on the day of the event. Despite our persistent efforts to reach out for assistance, our pleas fell on deaf ears. With just an hour left before the game, the final blow arrived in the form of an email notifying us of the abrupt cancellation of our tickets, leaving us stranded and bewildered. The refund offered was meager, causing further distress in an already dire situation. Finding replacements at such short notice proved futile, leading to the unfortunate unraveling of our meticulously planned trip. Viagogo’s lack of accountability and support not only soured our experience but also tainted the memories we had hoped to create. The trust placed in their services was met with disappointment, overshadowing what could have been a memorable outing. This ordeal serves as a stark reminder of the importance of reliable and transparent customer service, elements sorely lacking in our interaction with Viagogo.

Introduction

Viagogo.com.mx is an online marketplace that offers a convenient platform for buying and selling tickets to various events in Mexico. Whether you're a sports enthusiast, music lover, or theatergoer, Viagogo.com.mx aims to provide you with a wide selection of tickets to fulfill your entertainment needs. In this editorial review, we will explore the pros and cons of using Viagogo.com.mx, evaluate its user experience, pricing, customer service, product quality and selection, website usability, returns and exchanges, promotions and discounts, reputation, payment options, loyalty programs, customer reviews, community involvement, shipping, and costs.

Pros

  • Wide Selection: Viagogo.com.mx offers an extensive range of tickets to a wide variety of events, ensuring that you can find tickets to your favorite shows or games.
  • Convenience: The platform allows you to browse and purchase tickets from the comfort of your home, saving you time and effort.
  • Secure Transactions: Viagogo.com.mx provides a secure platform for buying and selling tickets, ensuring that your personal information and payment details are protected.
  • Mobile-Friendly: The website is optimized for mobile devices, allowing you to conveniently browse and purchase tickets on the go.

Cons

  • High Prices: Some users have reported that ticket prices on Viagogo.com.mx can be higher compared to other ticket vendors.
  • Hidden Fees: There have been instances where additional fees, such as delivery charges, were not clearly disclosed during the purchasing process, leading to unexpected costs.
  • Limited Refund Options: Refund options may be limited, and some users have encountered difficulties in getting refunds for canceled or rescheduled events.

User Experience

Viagogo.com.mx provides a user-friendly interface that is easy to navigate. The website's search functionality allows users to filter results by event type, location, and date. However, some users have reported occasional slow-loading pages and difficulties in finding specific events due to the vast selection.

Pricing and Value for Money

Ticket prices on Viagogo.com.mx can vary significantly depending on the popularity of the event. While the convenience of finding tickets for sold-out events may be worth the premium for some users, others may find the prices higher compared to alternative ticket vendors. It is advised to compare prices on different platforms to ensure you are getting the best value for your money.

Customer Service

Viagogo.com.mx offers customer support through various channels, including email and phone. While the response times may vary, the support team is generally helpful in resolving any issues or answering customer queries. However, some users have reported difficulties in reaching customer service during peak hours or experiencing delays in response.

Product Quality and Selection

Viagogo.com.mx provides tickets sourced from various sellers, resulting in a diverse selection of events. However, as it is a marketplace platform where sellers list their tickets, the quality of the tickets can vary. It is recommended to review seller ratings and read customer reviews before making a purchase to ensure a satisfactory experience.

Website Usability

The Viagogo.com.mx website is designed to provide a seamless browsing and purchasing experience. The intuitive layout, clear event descriptions, and interactive seating maps contribute to its user-friendly interface. However, occasional slow loading times have been reported, which can be frustrating for users.

Returns and Exchanges

Viagogo.com.mx has a refund policy that allows for ticket returns and exchanges in certain cases. However, the specific terms and conditions may vary depending on the event and seller. Some users have encountered challenges in obtaining refunds for canceled or rescheduled events, highlighting the importance of carefully reviewing the refund policy before making a purchase.

Promotions and Discounts

Viagogo.com.mx occasionally offers promotions and discounts on select events. These promotions can provide opportunities for users to save money on ticket purchases. It is recommended to keep an eye on their website and subscribe to their newsletter for updates on discounted tickets.

Reputation

Viagogo.com.mx has attracted mixed reviews from users. While some customers have had positive experiences with the platform, others have expressed concerns about high prices, hidden fees, and difficulties in obtaining refunds. It is advisable to conduct thorough research and consider user reviews before making a purchase.

Payment Options

Viagogo.com.mx accepts multiple payment options, including major credit cards and third-party payment platforms, which adds convenience and flexibility for users. The secure payment gateway ensures the protection of personal and financial information during transactions.

Loyalty Programs

Currently, Viagogo.com.mx does not have a loyalty program to reward frequent customers. However, occasional promotions and discounts may provide opportunities for users to save money on future purchases.

Customer Reviews

Customer reviews of Viagogo.com.mx are mixed. While some users have had positive experiences with smooth transactions and timely delivery of tickets, others have encountered difficulties with refunds or unresponsive sellers. It is crucial to read customer reviews and consider the overall feedback before making a purchasing decision.

Community Involvement

Viagogo.com.mx does not actively engage in community involvement or charity initiatives as a company. However, individuals using the platform have the opportunity to connect with other event-goers through the online ticket exchange community.

Shipping and Costs

The shipping options and associated costs on Viagogo.com.mx may vary depending on the event and seller. Electronic ticket delivery is available for select events, eliminating the need for physical shipping. It is essential to review the shipping options and associated costs before making a purchase to ensure a smooth ticket delivery process. In conclusion, Viagogo.com.mx offers a convenient platform for buying and selling tickets to various events in Mexico. While the platform provides a wide selection of tickets and a user-friendly interface, there are some drawbacks such as high prices, occasional hidden fees, and limited refund options. It is advisable to compare prices, read customer reviews, and carefully review the terms and conditions before making a purchase on Viagogo.com.mx.