Viagogo Reviews

Voted Terrible (2/5)

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20 Reviews

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In the Event Ticket Seller category

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15% users rated Excellent
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K KMS
59 days ago

Viagogo: A Cautionary Tale of Overpricing and Lack of Support

When I stumbled upon Viagogo for purchasing tickets to an event in Belfast, little did I know I was about to embark on a rollercoaster of disappointment and frustration. The initial excitement of securing two tickets quickly turned sour when I realized that I had paid a hefty £280, whereas the face value of the tickets was a mere £90. To make matters worse, these tickets were resold by a third party located in Switzerland, leaving me feeling deceived and overcharged. As I reached out to Viagogo for assistance and clarification, hoping for a resolution to this blatant discrepancy, I was met with strong resistance and a complete lack of support. It became evident that this platform not only condoned but also facilitated a marketplace where unsuspecting customers could easily fall victim to exorbitant pricing and potential scams. My experience with Viagogo serves as a cautionary tale for all potential buyers, urging them to exercise extreme vigilance and skepticism when navigating such ticket reselling platforms. The transparency and integrity of transactions should never be compromised, and companies like Viagogo must be held accountable for their role in perpetuating such exploitative practices. In conclusion, my advice echoes the sentiment of many others: steer clear of Viagogo at all costs to avoid falling prey to inflated prices, dubious sellers, and unresponsive customer service. Let my experience be a stark reminder of the risks involved in trusting platforms that prioritize profit over customer satisfaction.
R Ritvars
108 days ago

Viagogo – A Disappointing Ticket Experience

As a loyal customer of viagogo.fr, my experience with purchasing tickets has been nothing short of disappointing. I had the unfortunate encounter of buying tickets for a Tom Jones concert that was later postponed. For three long years, I have been navigating their customer service maze, trying to secure a refund with no success. Viagogo's lack of communication and initiative in resolving the situation has left me frustrated and disillusioned. Their insensitivity to customers' concerns and failure to provide updates on the event status is truly disheartening. It feels as though they are content to sit back and let time pass, hoping that customers will eventually give up and move on. In conclusion, I would caution anyone considering purchasing tickets from viagogo.fr to think twice. The lack of accountability and transparency in their dealings has greatly tarnished my perception of their services. It is essential for businesses to prioritize customer satisfaction and uphold their end of the transaction, qualities that viagogo seems to be sorely lacking.
R rajae aadel
115 days ago

Rip-off!!

My evaluate for viagogo.fr I purchased a CLEAR VIEW ticket on this platform for 140 euros for a ticket price 40 euros! I obtained a primary ticket the place it was clearly said restricted view. I reached out to their customer support and so they despatched me a brand new ticket which seems to be a really restricted view. I used to be on the acute finish on the balcony. I might solely see 5% of the scene and missed many of the present. I used to be scammed by Viagogo and their vendor !
B Benoit
173 days ago

Unforgettable Concert Experience at viagogo.fr!

As a music enthusiast, I was thrilled to secure tickets to see Blind Guardian through viagogo.fr. While the process was quick, the ticket seemed a bit pricey at 88€. Surprisingly, my friend managed to snag theirs for 35€ elsewhere. Despite this, the concert was a night to remember! The venue was electric, the sound quality impeccable, and the atmosphere unbeatable. Although the ticket price was a bit steep, the memories made that night were truly priceless. Thank you, viagogo.fr, for an unforgettable concert experience!
N Nikolas Gkouvas
239 days ago

Viagogo Saved My Experience: Genuine Worry to Exhilarating Joy!

I recently had a nerve-wracking experience with purchasing tickets for a David Guetta concert in Athens through viagogo.fr. Initially, I thought I had been scammed as the tickets I received were not as advertised – instead of VIP tickets, I received standard standing tickets that were significantly cheaper. However, I reached out to Viagogo's customer service, explaining the situation. To my surprise and relief, they were incredibly understanding and helpful. They promptly rectified the mistake, providing me with the VIP tickets that I had originally purchased. The reassurance and professionalism of their customer service team turned a potentially disappointing situation into a memorable and thrilling experience. The concert turned out to be fantastic, and I couldn't be more grateful to Viagogo for ensuring that I had an unforgettable time at the event. Viagogo not only saved the day but also restored my faith in online ticket purchasing. I highly recommend their services to anyone looking for a reliable and trustworthy platform to buy tickets for their favorite events. Thank you, Viagogo, for turning my worry into exhilarating joy!
M mohamed moumssik
270 days ago

Turning Disappointment into Joy: My Experience with viagogo.fr

Purchasing a ticket for an event you've been eagerly anticipating is an exhilarating moment, but it can quickly turn sour if things don't go as planned. I found myself in this exact situation when I bought a ticket for WWE Money in the Bank on viagogo.fr. Excitement turned into worry when days passed, and the ticket was nowhere to be found. Despite my concerns, I reached out to viagogo.fr's customer service team, hoping for a resolution to what seemed like a scam. To my surprise, they responded promptly and with genuine concern for my situation. Their representative patiently listened to my predicament, assuring me that they would investigate the issue promptly. The days that followed were filled with anxiety, but to my absolute delight, viagogo.fr came through. Not only did they locate the ticket, but they also went above and beyond to express their sincere apologies for the inconvenience caused. The reassurance and professionalism they displayed throughout the ordeal truly restored my faith in their services. Thanks to viagogo.fr's dedication to resolving the issue, what started as a distressing experience transformed into a heartwarming tale of exemplary customer service. I am grateful for their commitment to customer satisfaction and can now look forward to enjoying WWE Money in the Bank with a renewed sense of excitement and confidence.
N Natalia
302 days ago

Unveiling My Rollercoaster Journey with viagogo.fr: From Excitement to Disappointment

Embarking on my quest for Depeche Mode tickets in Milan, I envisioned a night of unforgettable melodies and electric atmosphere. Little did I know that my journey would be as riveting as the concert itself. Seven months ahead, I meticulously selected seats promising a front-row experience near the stage on viagogo.fr, brimming with anticipation. As the tickets finally arrived, my heart sank to find myself placed in the farthest corner of the venue, a stark contrast to my initial aspirations. The frustration magnified as I futilely attempted to reach the support team through the portal, discovering it akin to a labyrinth of dead-ends. Determined, I resorted to dialing their number persistently, only to be met with vague explanations and accusations towards unseen actors. In the midst of this turmoil, the essence of customer care seemed lost in a sea of confusion and miscommunication. It was a disheartening realization that the promises made during the purchase dissolved into a reality far from satisfactory. The glamour of the concert faded against the backdrop of this labyrinthine experience with viagogo.fr, leaving a bittersweet aftertaste that lingered long after the curtain fell. Yet, amidst the shadows of disappointment, I hold onto the hope that my narrative can shed light for future concert enthusiasts traversing the realms of online ticketing. May my journey serve as a cautionary anecdote, urging vigilance and research in the pursuit of musical euphoria.
B Beauchamp Oceane
304 days ago

Regret Turning to Viagogo: A Cautionary Tale

Embarking on my journey with viagogo.fr, I was filled with anticipation for an upcoming event. Little did I know that this experience would turn into a nightmare. Despite my excitement, the reality that unfolded was far from satisfactory. Upon purchasing tickets through this platform, I discovered that they had vanished into thin air, along with my hard-earned money. The promised refund seemed like a distant dream, lost in the intricate web of unresponsiveness that defined my interactions with Viagogo. Feeling helpless, I attempted to seek assistance, only to be met with silence on the other end of the line. When communication did finally seep through, it was too little, too late, leaving me with a bitter aftertaste of regret. My advice to anyone considering viagogo.fr echoes with the disappointment and frustration etched in my words – steer clear of this platform. Let my ordeal serve as a cautionary tale, urging you to safeguard your valuable time and resources from the clutches of negligence and inefficiency. Viagogo, the memories of my unsuccessful ticket transaction will linger as a stark reminder of your failures. May this review shed light on the shadows of your service, serving as a beacon of awareness for those who dare to tread the path I once naively ventured.
Z Zara Rassool
314 days ago

Viagogo.fr: A Rollercoaster of Emotions, but Redemption Prevails

Embarking on a journey to witness Harry Styles in Paris led me to viagogo.fr, a platform that initially left me with a bitter taste. As I eagerly awaited the concert day, the absence of my e-tickets fueled my anxiety, aggravating my distress with each passing reminder email. The lackluster customer service added fuel to the fire, leaving me frustrated and outraged. However, amidst the chaos, a ray of hope emerged. Just 5 hours before the concert, the long-awaited email bearing my e-ticket arrived, offering a glimmer of relief and redemption. The rollercoaster of emotions finally came to an end as I held the golden ticket in my hands. While the journey with viagogo.fr tested my patience and faith, the eventual resolution salvaged the experience. The lesson learned? Persistence pays off, and sometimes, amidst the chaos, redemption shines through. Despite the rocky start, viagogo.fr managed to deliver, albeit in the eleventh hour. For those seeking tickets through viagogo.fr, brace yourself for a whirlwind experience, but remember, sometimes the destination is worth the tumultuous ride.
S SAVANNAH DARCY
323 days ago

Turning Skepticism into Satisfaction: A Genuine Viagogo.fr Experience

I must admit, when I first purchased soccer tickets for a Madrid game on Viagogo.fr, I was a bit skeptical. However, what unraveled next was beyond my expectations. The tickets arrived in a timely manner, well-packaged and ready for an unforgettable experience – talk about turning skepticism into satisfaction! Despite a minor hiccup in the form of a mysterious letter instructing me to keep my purchase discreet, I found the whole incident rather amusing. It added an element of mystery to the whole affair, making me feel like I was part of some exclusive club. In the end, the game was phenomenal, the seats were fantastic, and the entire process, albeit unconventional, was surprisingly smooth. Viagogo.fr may have had its quirks, but it delivered on its promise of an incredible sports experience. If you're looking to add a touch of excitement to your ticket-buying adventures, Viagogo.fr is the way to go. Embrace the unexpected, and let Viagogo.fr surprise you with an unforgettable event that will leave you wanting more.
M Martin Raeymakers
352 days ago

Choosing viagogo.fr was a Disastrous Mistake: A Cautionary Tale

As I reflect on my regretful experiences with viagogo.fr, I feel compelled to share my story to prevent others from falling into the same trap. It all began with my excitement to attend the Gipsy Kings concert in Stockholm in July 2022. I eagerly purchased 2 tickets, only for the event to be cancelled. Despite numerous assurances, the refund I was promised never materialized, leaving me disillusioned and out of pocket. Undeterred, I decided to give them another chance and purchased 3 tickets for the Gipsy Kings concert in Berlin in March 2023. To my dismay, although the payment was debited from my account, I received no confirmation of my purchase. After a frustrating back-and-forth, viagogo.fr admitted their mistake and pledged to refund me. Yet, to this day, my bank account remains devoid of the promised reimbursement, amounting to a staggering loss of over 800 euros. To add insult to injury, my subsequent ticket purchase hit yet another roadblock. viagogo.fr claimed they couldn't deliver the tickets due to an alleged address error. Frustrated by their incompetence, I was forced to forfeit precious time by taking a half day off work to retrieve the tickets from UPS myself. Throughout this entire ordeal, their customer support was woefully inadequate, bordering on nonexistent. In interactions with UPS, I discovered that I wasn't the only one facing such issues with viagogo.fr. Their dubious practices and recurring failures have earned them a notorious reputation, prompting me to solemnly swear off any future dealings with them. My cautionary tale serves as a warning to all: steer clear of viagogo.fr to spare yourself the anguish and financial loss I've endured. Let my ordeal serve as a cautionary beacon in the murky waters of ticket purchasing, guiding you away from the pitfalls I've painfully navigated.
E Elvire Muller-Bailey
597 days ago

A Regrettable Experience Turned Lesson Learned: My Tryst with viagogo.fr

Embarking on the excitement of securing Rolling Stones tickets for the Hyde Park show, I entrusted viagogo.fr with high hopes only to encounter a disappointing hurdle. Despite the initial buzz of purchasing two tickets, the enthusiasm soon soured as a simple email address change escalated into a frustrating ordeal. As the event drew closer, the anticipation shifted to anxiety as my repeated attempts to update my email address and receive the tickets to my new location fell on deaf ears. The customer service experience, marked by the need for a staggering 15 phone calls, left me disheartened and disenchanted. The outcome was not just a financial loss of £400 but also a missed opportunity to witness a legendary performance by the Rolling Stones. The impact of their inefficiency extended beyond mere monetary value, encompassing the emotional investment and excitement that comes with attending such a significant event. This experience, although disheartening, served as a poignant reminder of the importance of reliability and customer-centric service in the realm of ticketing platforms. While the disappointment lingers, it has instilled in me a newfound awareness when navigating the landscape of online ticket purchases, prompting a more discerning approach in selecting platforms for future events.
M Marielolife
639 days ago

An Unfortunate Experience with Viagogo: A Cautionary Tale

Embarking on the journey to attend a long-awaited event, I turned to Viagogo in eager anticipation. Alas, what transpired was a saga of disappointment and frustration. After purchasing tickets through their platform, the unforeseeable struck – a hindrance that barred my pathway to the event. In moments of desperation, seeking solace in their assistance proved futile. Despite my efforts to seek recourse in accordance with the law, the road to reimbursement was laden with obstacles. It was a distressing realization that left me disheartened and disillusioned. Reflecting on this ordeal, I must caution fellow enthusiasts against traversing the path I walked. Viagogo's practices left me feeling jaded and robbed of more than just monetary value – faith in their service. May this testimonial serve as a beacon of awareness, guiding others away from the pitfalls I encountered.
D DAHMANI Riad
639 days ago

Viagogo: A Cautionary Tale of Lost Trust and Money

Discovering Viagogo and its promises of convenient ticket purchasing seemed like a dream come true for me – until it quickly turned into a nightmare. After placing my trust in their services, I eagerly awaited the tickets that I had purchased, only to be left waiting in vain. Desperate to salvage the situation, I attempted to resell the nonexistent tickets, only to hit a dead end with no support or resolution in sight. In the midst of this frustrating ordeal, Viagogo's attempt to charge me an additional 25€ added insult to injury, leaving me feeling deceived and disappointed. The financial loss of 150€ weighed heavily on me, but what truly struck a chord was the betrayal of trust and the lack of accountability demonstrated by Viagogo. I cannot help but share this cautionary tale in the hopes that others will learn from my experience and avoid falling victim to Viagogo's deceptive practices. Transparency and integrity should be the cornerstone of any business, and Viagogo's actions have left a lasting impact on my perception of online ticket platforms. Consider this a warning to all who value their hard-earned money and peace of mind – tread carefully when dealing with Viagogo, as my encounter serves as a stark reminder of the importance of due diligence and authenticity in every transaction.
F fred.richard
661 days ago

Viagogo.fr: Turning a Disappointment into a Lesson Learned

As I embarked on purchasing tickets on viagogo.fr, I was optimistic for a seamless experience. However, my optimism turned to disappointment when I encountered what seemed to be a lack of transparency in their pricing system. What appeared to be payment for three tickets turned out to be per unit, leading to an unexpected and unwelcome increase in the total amount to pay. The frustration deepened when the system failed to provide clarity on the total cost even after confirming the transaction via Mastercard. The shock of realizing I had unknowingly paid three times more than anticipated was disheartening, to say the least. Despite reaching out to customer support in hopes of resolving the issue and seeking reimbursement, I was met with a dead end. The absence of a solution to rectify the situation added to the overall sense of dissatisfaction with my viagogo.fr experience. In retrospect, this setback serves as a valuable lesson in being vigilant and thorough when navigating online transactions. While my encounter with viagogo.fr may not have met my expectations, it has undoubtedly heightened my awareness and cautiousness in future online dealings. Though my personal encounter with the platform may not have been ideal, I urge others to approach viagogo.fr with caution, ensuring clarity and understanding in every step of the purchasing process. Let my experience be a cautionary tale, reminding us all of the importance of transparency and diligence in online transactions.

Introduction:

viagogo.fr is an online ticket marketplace that allows users to buy and sell tickets for various events such as concerts, sports games, and theater shows. With a wide selection of tickets from different sellers, viagogo.fr aims to provide a convenient platform for individuals to find and obtain tickets to their desired events.

Pros and Cons:

Pros:
  • Extensive selection of tickets
  • Easy and convenient platform to buy and sell tickets
  • Secure payment options
  • Availability of tickets for popular and sold-out events
Cons:
  • Higher prices compared to face value
  • Potential for unreliable sellers
  • Limited control over ticket delivery
  • Additional fees and charges

User Experience:

With a user-friendly interface, viagogo.fr offers a seamless experience for users to browse and purchase tickets. The search function allows users to easily find events, while the intuitive design ensures smooth navigation throughout the website.

Pricing and Value for Money:

While viagogo.fr provides access to tickets that may be otherwise unavailable, prices can sometimes be higher than face value due to the reseller nature of the platform. However, the value for money depends on the specific event and its demand.

Customer Service:

Viagogo.fr offers customer support through various channels, including phone and email. However, some users have reported difficulties in reaching the customer service team and delays in response times.

Product Quality and Selection:

Viagogo.fr features a wide range of tickets from different sellers, ensuring a diverse selection for users. However, the quality of tickets may vary as they are sold by individuals, and users should exercise caution when purchasing.

Website Usability:

The viagogo.fr website is easy to navigate, with clear categories and filters to refine search results. The checkout process is straightforward, allowing users to quickly complete their ticket purchase.

Returns and Exchanges:

Viagogo.fr has a buyer guarantee that assures users of receiving valid tickets on time for the event. In case of any issues, users can contact customer service for assistance and potential refunds.

Promotions and Discounts:

While viagogo.fr does not typically offer promotional discounts, users may find occasional special offers for specific events or through partnership deals.

Reputation:

Viagogo.fr has received mixed reviews regarding its reputation. While some users have had positive experiences with obtaining tickets to sold-out events, others have reported issues with overpriced tickets and unreliable sellers.

Payment Options:

Viagogo.fr accepts various payment methods, including credit cards, debit cards, and PayPal. This provides users with flexibility in choosing their preferred payment option.

Loyalty Programs:

Currently, viagogo.fr does not offer a dedicated loyalty program. However, users can sign up for newsletters to stay updated on upcoming events and potential discounts.

Customer Reviews:

Customer reviews of viagogo.fr are mixed. While some users have praised the platform for delivering on its promises, others have expressed dissatisfaction with the pricing and customer service. It is advisable for users to research and consider both positive and negative reviews before making a purchasing decision.

Community Involvement:

Viagogo.fr does not have a major presence in community involvement or charitable initiatives. However, its platform facilitates connections between buyers and sellers within the event ticket marketplace.

Shipping and Costs:

Shipping options and costs vary depending on the seller and event. Users should carefully review the ticket details to ensure they are aware of any additional shipping fees or delivery instructions. In conclusion, viagogo.fr serves as a convenient online platform for buying and selling event tickets. While it offers an extensive selection of tickets and a user-friendly interface, users should be cautious of higher prices and potential risks associated with reseller tickets. With a mixed reputation and some reported issues with customer service, users are advised to conduct thorough research before making their ticket purchases.