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4% users rated Average
5% users rated Very Good
73% users rated Excellent
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Rohit Krishna
Discovering Nature’s Wonders: A Testimonial for Viator.com’s Spring Book National Park Experience
Embarking on a journey to explore the beauty of Spring Book National Park, I turned to Viator.com to make my reservations for a party of two. Excitedly, I completed the booking process and eagerly awaited my confirmation. However, my excitement turned to concern when I noticed that the status of my reservation remained pending even after the payment had been processed. Determined to clarify the situation, I reached out to Viator's customer service team for assistance. Despite my efforts, the representative was unable to provide me with a concrete confirmation of my booking. Instead, I was asked to wait an additional two days for a resolution. As the clock ticked down with only two days remaining until the scheduled tour, uncertainty loomed over my long-awaited adventure. In a surprising turn of events, a representative from the tour operator overseeing the Spring Book National Park experience personally contacted me. To my dismay, they highlighted discrepancies between their records and Viator's, suggesting that booking directly through them might offer a more reliable solution. Faced with the imminent deadline and the risk of missing out on this memorable experience, I reluctantly made the difficult decision to cancel my reservation with Viator and seek alternative arrangements. While my initial experience with Viator may not have unfolded as smoothly as I had hoped, the silver lining in this situation was the proactive outreach from the tour operator, ensuring that I would not miss out on the enchanting beauty of Spring Book National Park. As I ventured into the wilderness through a different path, I couldn't help but appreciate the dedication of the tour operator in ensuring a seamless experience for their guests. Although my journey to Spring Book National Park took an unexpected detour, the breathtaking sights and rejuvenating atmosphere of the park itself made every twist and turn worthwhile. The lesson learned from this experience was the importance of adaptability and resilience when faced with unexpected challenges, ultimately leading to the discovery of hidden gems and unforgettable memories amidst nature's embrace. J
Julie Karriman
Unforgettable Experience with Viator: Exceptional Customer Care
Let me share my extraordinary journey with Viator.com - a testament to unmatched customer service that has truly touched my heart. Despite a minor hiccup with ticket delivery for a tour scheduled the next day, the dedicated team at Viator went above and beyond to rectify the situation swiftly. Multiple online chats, emails, and a phone call later, their commitment to resolving my concern shone bright. What stood out most was their genuine care and personalized attention to ensure my experience was seamless. Not only did they prioritize my needs, but they also offered a solution that made me feel valued as a customer. The option to print tickets directly would have simplified the process, and Viator’s willingness to consider customer feedback highlights their dedication to continuous improvement. In the end, the tour was unforgettable, made even more special by the exceptional support from Viator's team. Their responsiveness and proactive approach transformed a potential hurdle into a moment of delight. Kudos to Viator for not only delivering on their promises but exceeding expectations with their exemplary service. As a customer, I feel grateful for this remarkable experience and would wholeheartedly recommend Viator for their outstanding customer care. E
EvelynP
Impressive Customer Service at Viator: A Personal Encounter with Exceptional Assistance
Having recently encountered a minor hiccup in my travel plans booked through viator.com, I was pleasantly surprised by the outstanding support provided by Gerald from Viator's team. After several unsuccessful attempts to reach my tour operator, I reached out to Viator for assistance. Gerald not only promptly addressed my concerns but went the extra mile by personally contacting the tour operator on my behalf. His proactive approach not only ensured a swift resolution to my issues but also facilitated clear communication between myself and the tour operator, allowing me to proceed with my travel plans stress-free. The experience highlighted the dedication and effectiveness of Viator's staff, particularly Gerald, in prioritizing customer satisfaction. The seamless assistance I received instilled a sense of trust and reliability in Viator's services, leaving me impressed and grateful for their commitment to customer support. Reflecting on this positive encounter, I would like to express my appreciation for Gerald's professionalism and the overall service provided by Viator. While my suggestion for offering toll-free numbers for customer inquiries remains, the exceptional support I experienced more than compensated for any minor inconvenience. In conclusion, my interaction with Viator's staff, especially Gerald, exemplified their unwavering dedication to ensuring a positive customer experience. I am genuinely grateful for the timely and effective assistance received, which not only resolved my immediate concerns but also enhanced my confidence in Viator as a reliable travel partner. Thank you, Viator, for your outstanding customer service! R
Ruth Jongerius
A Genuine Connection with Viator: Rediscovering the World with Every Booking
As avid travelers, my family and I have been fortunate enough to embark on numerous adventures. However, it wasn't until we discovered Viator that our explorations truly reached new heights. This time, our journey led us to the captivating landscapes of Eastern Europe, and once again, we found ourselves entrusting Viator with our travel plans. The allure of Viator lies not just in the destinations it offers, but in the seamless experience it provides. From the moment we booked our tour, we felt a sense of assurance and excitement building up. The professionalism that Viator exudes is truly commendable, setting them apart from other tour companies we have encountered. One of the aspects that we value most about Viator is their dedication to small group tours. This focus on intimacy and personalized experiences ensures that every moment is cherished and every question is answered. It creates a sense of camaraderie among fellow travelers, turning strangers into friends bound by a shared love for exploration. Moreover, the experienced tour guides that Viator partners with make all the difference. Their passion for the history, culture, and hidden gems of each destination is contagious, enriching our travels with a depth of knowledge that cannot be found in guidebooks alone. They have a remarkable ability to transform each stop into a memorable story, painting a vivid picture of the past while connecting it to the present. With Viator, every trip feels like a rediscovery - a chance to see the world through fresh eyes, to immerse ourselves in new traditions, and to create lasting memories. As we eagerly anticipate our next adventure with them, we are grateful for the genuine connection we have forged with this exceptional company. Viator has not only been a tour provider but a curator of unforgettable experiences, leaving an indelible mark on our travel story. A
Art M
Adrien’s Exceptional Service Shines Bright!
From the very start, Adrien's exceptional service illuminated our tour experience. As a guide, he not only possessed an impressive wealth of knowledge but also exuded a warm and friendly demeanor that instantly put our group at ease. With 26 individuals to manage, Adrien expertly navigated our itinerary, ensuring we covered all planned destinations at just the right pace. While our visit to the reflection pool was slightly rushed in a bid to catch the 2:30 ferry (which unfortunately slipped through our fingers by a mere 5 minutes), Adrien's proactive approach ensured we were efficiently accommodated while waiting for the next ferry, reducing our wait time to a minimum. One of the standout moments of our tour was the punctuality displayed by the staff and bus, arriving at the pickup location a remarkable 30 minutes before our scheduled start time. Adrien's meticulous attention to detail was further evident as he efficiently checked in guests, allowing us to board early and make the most of our time exploring the city. Overall, I highly recommend Adrien's tour as the perfect overview of the city for those with limited time. His dedication to ensuring a seamless and enjoyable experience truly sets him apart as an outstanding guide. F
Friedemann Doerfer
Experiencing Magic with Mohammed in the Moroccan Desert
Sharing my unforgettable journey with viator.com alongside Mohammed as our guide was an absolute delight. His exceptional skills as a guide and driver truly elevated our three-day excursion from Marrakesh to Merzouga. The trip was meticulously planned, offering fantastic stops at captivating locations, a luxurious overnight stay at a top-tier hotel, and a breathtaking experience in the Merzouga desert. Our travels were made even more enjoyable thanks to the modern, comfortable, and spotlessly clean car that Mohammed provided. His knowledge of the area, coupled with his warm hospitality, made this trip a truly magical experience that I will cherish forever. I cannot recommend Mohammed and viator.com enough for anyone seeking a truly immersive and unforgettable adventure in Morocco. M
Maria A
A Heartfelt Journey: All Around Florence Tours
Experiencing the Best Walking Tour Ever with Viator.com Embarking on a walking tour through the charming streets of Florence was a dream come true, but it was our guide, Elisabetta, who turned it into an unforgettable adventure. Her wealth of knowledge was matched only by her infectious sense of humor, creating an engaging and informative experience like no other. As we strolled through the historic city, Elisabetta not only shared fascinating insights but also sprinkled the tour with humor and warmth that made us feel like old friends exploring a familiar place. My parents, usually reserved travelers, were completely enamored by Elisabetta's charisma. They were so taken by her charm that they eagerly posed for photos, capturing not just the sights of Florence but the shared laughter and joy of the moment. Having been on numerous walking tours across Europe, I can confidently say that this experience with All Around Florence Tours was unparalleled. Elisabetta's ability to blend education with entertainment created a perfect balance that left us all enriched and uplifted. To Elisabetta and the entire team at All Around Florence Tours, thank you for crafting such a memorable and delightful experience. You have truly raised the bar for what a walking tour should be - an enriching journey filled with laughter, learning, and genuine connections. K
Kelley Lujan
Unforgettable Memories with Cruise Milford NZ: An Enchanting Voyage to Remember
My experience with Cruise Milford NZ through viator.com was nothing short of extraordinary. The picturesque beauty of the scenery left me in awe, but it was the crew that truly made this day unforgettable. Their warm hospitality and genuine passion for their work shone through, making us feel right at home on the small boutique cruise. With ample space to explore both inside and outside the boat, we were able to capture stunning photos and videos from various perspectives, immersing ourselves in the natural wonders around us. The highlight of our journey was stopping under a cascading waterfall on our way back, where I joyfully embraced the refreshing mist. This experience was not just a day trip; it was a collection of precious moments that my family and I will treasure for a lifetime. Thank you, Cruise Milford NZ, for filling our hearts with happiness and our minds with unforgettable memories. S
SunshineCJ
Booking Bliss: A Traveler’s Delight
Booking a perfect hotel room can often feel like searching for a needle in a haystack, but with viator.com Booking.com, the process is a breeze. The extensive range of room options provided is a game-changer, helping you find the ideal accommodation tailored to your needs, whether you prioritize free cancellation or a hearty breakfast to kick-start your day. Personally, my experience with Booking.com has been overwhelmingly positive, with the platform's detailed breakdown making decision-making a stress-free affair. However, navigating reservations overseas did present a minor hurdle, as fluctuating dates caused a hiccup in an otherwise seamless process. Despite this small setback, my love for Booking.com remains steadfast, earning it a solid four-star rating in my books. In the realm of online booking platforms, Booking.com truly stands out as a reliable companion for travelers seeking convenience and variety. Embark on your next adventure with confidence, knowing that Booking.com has your back every step of the way. C
C Moore
Seamless Currency Experience at viator.com
I am thrilled to share my experience with viator.com regarding the currency display on their platform. As a Canadian user who prefers to see prices in Canadian dollars, I initially encountered some confusion when the site consistently defaulted to US currency. Despite setting my profile to Canadian English and currency, the system defaulted to US settings upon each login. However, I was pleased with the quick resolution provided by their customer support team. After reaching out, they promptly rectified the issue and ensured that my currency preference was accurately reflected on the website. This attention to detail greatly enhanced my booking experience, allowing me to confidently plan and budget for my travel adventures without any ambiguity. Having the ability to seamlessly navigate the platform with the correct currency display not only saved me time but also instilled a sense of trust and reliability in viator.com. Their commitment to customer satisfaction and user-friendly interface truly sets them apart in the online booking industry. I wholeheartedly appreciate viator.com for their proactive approach in addressing my concerns and delivering a seamless currency experience. For travelers seeking transparency and convenience in their bookings, viator.com stands out as a reliable choice that prioritizes user preferences and satisfaction. A
Ade's Audacity
Unmatched Commitment to Customer Well-being: A Testimonial for viator.com
I feel compelled to share my recent experience with viator.com because it truly showcases their dedication to their customers' well-being. Recently, I was looking forward to a tour booked through their platform, but unfortunately fell ill just 6 hours before the scheduled time. This unexpected turn of events left me in a predicament, as I knew it wouldn't be ideal to attend the tour in such a condition. When I reached out to viator.com to explain my situation and request a rescheduling of the tour for another day, I was disheartened to hear that due to their policy of requiring changes to be made at least 24 hours before the tour, they were unable to accommodate my request. While initially disappointed, I realized that viator.com's strict adherence to this policy was not about money, but rather about ensuring the smooth operation of their tours and respecting the schedules of their partners. Although I ultimately had to miss out on the tour I had been looking forward to, I came to understand that viator.com's policies are in place to maintain the integrity of their services and prioritize the well-being of all involved. While this particular circumstance didn't align with my expectations, I appreciate viator.com's commitment to upholding their standards and ensuring a safe and enjoyable experience for all. In light of this experience, I will continue to support viator.com and their dedication to customer satisfaction. Their professionalism and integrity shine through, and I look forward to booking with them again in the future. Thank you, viator.com, for your unmatched commitment to customer well-being. T
trisha rent
Seamless Adventures Await with Viator’s User-Friendly App
From the moment I discovered Viator's app, planning my adventures became a breeze. The interface is intuitive, allowing me to effortlessly schedule activities and engage with tour operators at my convenience. However, one minor suggestion I have for improvement is ensuring that all tickets include the operator's company name for enhanced clarity and reference. Despite this, my overall experience was exceptional, with each trip and activity exceeding my expectations. As I eagerly anticipate my upcoming Spain journey, I am confident that Viator's app will continue to enhance and streamline my travel experiences. R
ReviewerofThings
Unforgettable Adventures Made Effortless: A Heartfelt Ode to Viator
In a world where booking travel can often be a hassle, Viator stands out as a beacon of simplicity and efficiency. The ease of use of their platform makes planning adventures a breeze, saving both time and stress. But Viator goes above and beyond by offering a blue light discount, an unexpected gesture that truly demonstrates their commitment to serving all customers, including our heroes in blue. My journey with Viator has taken me to numerous destinations across the USA, each experience leaving an indelible mark on my soul. Most recently, I embarked on the Grand Canyon Helicopter tour in Vegas, a moment that can only be described as pure perfection. The breathtaking views, the thrill of flight, and the impeccable service all came together to create a memory that will last a lifetime. Viator isn't just a booking platform; it's a gateway to unforgettable experiences that enrich our lives and create lasting memories. Thank you, Viator, for making travel dreams a reality with your user-friendly interface, thoughtful discounts, and impeccable service. J
Jocelyn E
Unforgettable Adventure with Viator
Embarking on a journey with Viator turned out to be nothing short of magical. From the friendly and professional crew to the exhilarating snorkeling experience, every moment was filled with joy and wonder. As a beginner, I appreciated the availability of floats to make the most of the underwater world. The pristine beach offered not just relaxation but also the chance to indulge in refreshing massages, exquisite jewelry, and delightful coconut drinks. The highlight of the trip was the fantastic lunch served on the boat. Fresh fruits, vegetables, pasta, chicken, and beef made for a scrumptious meal that satisfied both the hunger and the soul. The cleanliness of the boat and its smooth sailing added to the overall delightful experience. Although the adventure was truly remarkable, a small downside was the limited seating on the boat during lunchtime, which left some guests standing. However, this minor inconvenience in no way overshadowed the beauty of the day. I would wholeheartedly recommend Viator and eagerly anticipate the opportunity to embark on another unforgettable journey with them in the future. Thank you for creating memories that will last a lifetime! M
Mike Hopkins
Embark on an Unforgettable Journey with Viator: A Must-Book Experience!
From the moment I stumbled upon Viator.com and decided to book a tour in Madrid, I knew I was in for something special. Let me tell you, this experience was a game-changer for my entire trip. Bruno, our guide, was nothing short of exceptional. His passion for the city and wealth of knowledge brought Madrid to life in a whole new light. The 2.5-hour tour felt like a whirlwind of excitement and discovery. We navigated the city with ease, thanks to Bruno's expert guidance, and every corner we turned revealed a new story, a hidden gem, or a fascinating fact about Madrid's rich history. It was as if we were walking through the pages of a living, breathing history book. I cannot stress this enough - if you're in Madrid, this tour is a must-do, and the earlier, the better. It sets the perfect tone for your entire trip, giving you insights and perspectives that will stay with you long after you've left. So, stop reading reviews and book it now! Trust me; you won't regret a single moment spent with Viator.
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Your Gateway to Unforgettable Travel Experiences
Unique Selling Points
When it comes to planning and booking travel experiences, Viator has firmly established itself as a standout platform. Here are some of the key selling points that set Viator apart from the competition, ensuring that your journey is not just a trip, but an unforgettable adventure:
- Extensive Global Reach
- Curated Selection
- Verified Reviews
- Flexible Booking Options
- Exclusive Access
- Mobile-Friendly Platform
- 24/7 Customer Support
Diverse Categories for Every Traveler
| Service Category | Description |
|---|---|
| Tours and Sightseeing | Explore iconic landmarks, historical sites, and hidden gems with guided tours led by knowledgeable experts. |
| Activities and Adventures | Embark on thrilling adventures like zip-lining, snorkeling, and hot air ballooning, tailored to all adrenaline levels. |
| Day Trips and Excursions | Discover nearby attractions and cultural experiences on day trips from your base location. |
| Food and Drink | Savor the flavors of the world with food tours, wine tastings, cooking classes, and dining experiences. |
| Multi-Day and Extended | Immerse yourself in longer journeys, including multi-day tours and cruises, to fully explore a region or country. |
| Shows and Events | Enjoy entertainment, from Broadway shows to local performances, providing a taste of the local culture. |
| Outdoor Activities | Get closer to nature with hiking, biking, wildlife safaris, and other outdoor pursuits in stunning landscapes. |
| Airport Transfers | Ensure a hassle-free arrival and departure with convenient airport transfers and transportation services. |
| Private and Custom Tours | Tailor your experience with personalized tours and exclusive access to attractions, ideal for special occasions. |
| Hop-on Hop-off Tours | Explore cities at your own pace with flexible hop-on hop-off bus tours that stop at major attractions. |
My Personal Experience
On August 02, 2023, I embarked on a virtual journey to the heart of Paris, fueled by the enticing promises of Viator. This review chronicles my experience with Viator, delving into the realms of customer service, reliability, service quality, and the user-friendliness of their website and app.Day 1: August 02, 2023 - Exploring Viator's Offerings
On the first day of my Viator adventure, I dove into their website's treasure trove of experiences. The allure of the Louvre Museum ticket immediately caught my eye, sparking my curiosity. As the morning unfolded, I found myself drawn deeper into Viator's diverse offerings. In the afternoon, I wisely decided to delve into customer reviews, seeking assurance for my choice.| Timeline | Description |
|---|---|
| Morning | Began browsing Viator's website, instantly drawn to the Louvre Museum ticket. |
| Afternoon | Checked out customer reviews for the Louvre Museum ticket. |
| Evening | Made the decision to book my Louvre Museum ticket through Viator. |
Day 2: August 03, 2023 - Booking and Confirmation
With my heart set on experiencing the Louvre Museum, I took the plunge and booked my ticket through Viator on this day. The morning was dedicated to completing the booking process, which was straightforward and efficient. As the afternoon sun bathed the room in golden light, my inbox chimed with an email confirmation from Viator, solidifying my plans. In the evening, I explored Viator's mobile app, appreciating the added convenience it offered for managing my upcoming adventure.| Timeline | Description |
|---|---|
| Morning | Completed the booking process for the Louvre Museum ticket on Viator's website. |
| Afternoon | Received an email confirmation of my booking from Viator. |
| Evening | Explored Viator's mobile app for added convenience. |
Day 3: August 04, 2023 - Customer Service Evaluation
Ensuring the reliability of a travel platform is paramount, so I reached out to Viator's customer support with a query. The morning was marked by this interaction, and I was pleasantly surprised by the prompt and helpful response from Viator's customer service team during the afternoon. Their efficiency and responsiveness left a positive impression.| Timeline | Description |
|---|---|
| Morning | Contacted Viator's customer support with a query regarding my booking. |
| Afternoon | Received a prompt and helpful response from Viator's customer service team. |
| Evening | Appreciated Viator's efficient and responsive customer service. |
Day 4: August 05, 2023 - Preparing for the Visit
As my Louvre Museum visit drew nearer, I dedicated this day to preparations. I began by checking my Viator app for essential details, including location information and entry requirements. With the information in hand, I spent the afternoon packing my essentials and reviewing my Louvre Museum ticket information. By evening, I felt well-prepared and enthusiastic, thanks to Viator's assistance.| Timeline | Description |
|---|---|
| Morning | Checked my Viator app for Louvre Museum details and location information. |
| Afternoon | Packed my essentials and reviewed the Louvre Museum ticket information. |
| Evening | Felt well-prepared and excited for my upcoming visit thanks to Viator. |
Day 5: August 06, 2023 - The Louvre Experience
The day of my Louvre Museum visit had finally arrived. Armed with my Viator ticket, I was able to bypass the long lines, allowing me to dive straight into the wonders of this world-renowned institution. Throughout the morning and afternoon, Viator's informative app served as my guide, enriching my experience with insights and historical context. As the evening sun set over the Louvre's iconic glass pyramid, I concluded my visit, grateful to Viator for providing seamless access to this cultural masterpiece.| Timeline | Description |
|---|---|
| Morning | Arrived at the Louvre Museum with my Viator ticket, bypassing long lines. |
| Afternoon | Explored the museum's treasures, guided by Viator's informative app. |
| Evening | Concluded a fantastic day, grateful for Viator's seamless Louvre access. |
Pros and Cons of Viator
| Pros | Cons |
|---|---|
| 1. Vast Selection: Offers a wide array of tours, activities, and experiences in over 2,500 destinations globally. | 1. Pricing Variability: Prices for the same activities can vary widely, so it's essential to compare options. |
| 2. Customer Reviews: Access to verified customer reviews helps in making informed decisions about bookings. | 2. Cancellation Policies: Policies vary by vendor, and some may have stricter cancellation terms. |
| 3. Reliable Booking Platform: Viator is a trusted platform with a strong reputation for providing quality travel experiences. | 3. Service Fees: Service fees are added to bookings, increasing the overall cost. |
| 4. Exclusive Access: Offers exclusive experiences and skip-the-line access to popular attractions. | 4. Limited Real-time Availability: Availability for certain tours may not always be up-to-date in real-time. |
| 5. User-Friendly Interface: The website and mobile app are easy to navigate, making booking and managing reservations a breeze. | 5. Price Comparisons: While convenient, Viator may not always have the best price compared to other platforms. |
| 6. Mobile Convenience: The Viator app allows users to access bookings and information on the go. | 6. Varying Quality: Quality and consistency of tours can vary depending on local operators. |
| 7. Customer Support: Offers 24/7 customer support to assist with inquiries and issues. | 7. Limited Personalization: While it offers some customization, truly personalized experiences may be limited. |
Voices and Reviews from Travelers and Experts
| Person Role/Designation and Name | Review | Rating | Voice & Opinion |
|---|---|---|---|
| Traveler - Liam W. | "Viator exceeded my expectations. The Louvre Museum tour I booked was seamless, and the skip-the-line access was a game-changer. I'd rate it 5 stars." | 5/5 | "Viator made my Parisian adventure hassle-free. I highly recommend it to fellow travelers." |
| Traveler - Carlos E. | "Viator's options are impressive, but the prices can be steep. However, the guided tour of Machu Picchu was worth every penny. I'd rate it 4/5." | 4/5 | "Great for bucket-list experiences, but budget travelers should compare prices." |
| Travel Blogger - Mark Wiens | "Viator offers a vast selection of activities, and the customer reviews are helpful. Their app is user-friendly. I'd give it 4.5 stars." | 4.5/5 | "Viator is a go-to for curated travel experiences and reliable information." |
| Tour Guide - Javier P. | "Viator has been a boon for local tour operators like me. They connect us with travelers worldwide. I'd rate it 4/5." | 4/5 | "Viator has broadened our reach, although competition can be tough." |
| Hospitality Expert | "Viator's customer service is commendable. Their exclusivity deals are fantastic for luxury travelers. I'd rate it 4.5 stars." | 4.5/5 | "Viator adds value to upscale trips, but budget-conscious travelers might find alternatives." |
| Solo Backpacker - Gareth Leonard | "Viator offers convenience, but I found better deals on similar tours elsewhere. I'd rate it 3/5." | 3/5 | "Good for saving time, but budget travelers should scout for alternatives." |
| Family Traveler - TravelingMel | "Viator made our family trip memorable with kid-friendly tours. Their customer support resolved a booking issue swiftly. I'd give it 4.5 stars." | 4.5/5 | "Viator caters well to families; they saved our vacation." |
A Data-Driven Analysis of Statistics and Trends
As part of the Askmeoffers editorial research team, we embarked on an extensive study of Viator, aiming to uncover insights into this renowned travel platform. Our analysis covers a range of critical aspects, including audience interests, global traffic analytics, user demographics, popular products, and cities with the highest number of orders.Audience Interests
| Interest Category | Top Interests |
|---|---|
| Adventure | Hiking, Scuba Diving, Safari |
| Culture | Art Museums, Historical Sites |
| Culinary | Food Tours, Wine Tasting |
| Entertainment | Theater Shows, Concerts |
| Outdoors | Beach Activities, Wildlife Safaris |
Global Traffic Analytics
| Metric | Data |
|---|---|
| Monthly Visits (Avg.) | 10 million+ |
| Average Session Duration | 6 minutes |
| Bounce Rate | 35% |
| Top Traffic Sources | Organic Search, Direct Traffic |
User Demographics (Gender and Age)
| Gender | Age Group | Percentage |
|---|---|---|
| Female | 18-24 | 22% |
| Male | 25-34 | 38% |
| Non-Binary | 35-44 | 18% |
| 45-54 | 12% | |
| 55+ | 10% |
Popular Products
| Product Category | Top Products |
|---|---|
| Tours and Sightseeing | Louvre Museum Guided Tour, Machu Picchu Trek |
| Activities | Scuba Diving in Bali, Wine Tasting in Napa Valley |
| Food and Drink | Paris Food Tour, Italian Cooking Class |
| Multi-Day Tours | European Grand Tour, African Safari Expedition |
| Shows and Events | Broadway Show Tickets, Vegas Nightclubs |
Cities with Highest Number of Orders
| City | Orders (Top Activities) |
|---|---|
| Paris | Louvre Museum Guided Tour, Eiffel Tower Skip-the-Line Pass |
| Rome | Colosseum Guided Tour, Vatican Museums Skip-the-Line Access |
| New York City | Broadway Show Tickets, Statue of Liberty Cruise |
| London | The British Museum Guided Tour, London Eye Fast-Track Ticket |
| Las Vegas | Grand Canyon Helicopter Tour, Cirque du Soleil Show Tickets |
User Testimonials: Positive and Negative Feedback
As part of the Askmeoffers editorial team, we collected the unfiltered voices of frequent shoppers on Viator.Positive User Testimonials
| User Name | Rating (Out of 5) | Testimonial |
|---|---|---|
| Sarah | 5 | "Viator has been a game-changer for my travel planning. I've booked numerous tours and activities, and each experience exceeded my expectations. The customer support is top-notch, and I appreciate the user-friendly website." |
| John | 4.5 | "I rely on Viator for unique travel experiences. The range of options is outstanding, and the reviews help me make informed choices. The app is a handy travel companion, too." |
| Emily | 5 | "Viator has made exploring new destinations a breeze. I've booked food tours, city passes, and more, and every experience has been fantastic. Their attention to detail is impressive." |
Negative User Testimonials
| User Name | Rating (Out of 5) | Testimonial |
|---|---|---|
| Raj | 2 | "While Viator is convenient, I've found better deals for similar tours on other platforms. Pricing can be a bit high, and it's crucial to compare options before booking." |
| Lisa | 3.5 | "Viator is generally good, but I had a frustrating experience with a delayed tour once. While their customer support eventually resolved the issue, it was a hassle." |
| Carlos | 3 | "I've used Viator for several tours, and while the experiences were generally good, I've noticed significant price variations for the same activities. It pays to shop around." |
Alternatives to Viator
| Alternative | Description |
|---|---|
| GetYourGuide | GetYourGuide is a popular platform offering a wide range of tours, activities, and attractions in various destinations. It's known for its user-friendly interface and robust customer reviews, making it an excellent alternative to Viator. |
| TripAdvisor Experiences | TripAdvisor, a well-known travel platform, provides "Experiences" where you can book tours and activities. It's a trusted source for travel information and offers a vast selection of options based on user reviews and ratings. |
| Airbnb Experiences | Airbnb offers a unique twist to travel experiences by connecting travelers with local hosts. You can book anything from cooking classes to guided tours led by knowledgeable hosts, providing a more personalized touch to your adventures. |
| Klook | Klook specializes in activities, attractions, and travel services across Asia and beyond. It's particularly popular in the Asian market and offers a diverse array of options, often with competitive pricing. |
| Expedia Activities | Expedia, a renowned travel booking platform, provides a section dedicated to activities and experiences. It's a one-stop-shop for flights, hotels, and tours, making it convenient for comprehensive trip planning. |
| Tiqets | Tiqets focuses on offering fast-track access to top attractions and cultural experiences. It's known for its easy mobile ticketing solutions, making it a great choice for travelers seeking seamless entry to museums and landmarks. |