Viber Reviews

Voted Terrible (2/5)

151 Votes

40 Reviews

Vote Now

Turning Frustration into Gratitude: Exceptional Resolution at viber.com

As a dedicated user of Viber, I encountered an issue with the "Translate" option missing from captions on photos. After reporting this bug to Viber Support, I initially felt let down by the response to delete and reinstall the app. Despite following their advice, the bug persisted, leaving me dissatisfied. However, persistence paid off, as I decided to reach out again after three weeks of silence. Although another two weeks passed without a response, when I finally chased up, the support team swiftly acknowledged the oversight and rectified the situation with a personalized and empathetic approach. This positive resolution not only restored my faith in the brand but also highlighted their commitment to customer satisfaction in the face of challenges. This experience transformed my frustration into gratitude, showcasing Viber's exceptional dedication to resolving issues and fostering trust with their users.

Finally Connected: Overcoming Initial Hurdles with viber.com

As a new user of viber.com, I encountered some initial obstacles that made the registration process seem daunting. After numerous attempts, I found accessing the confirmation code to be quite challenging, which delayed my usage for a frustrating two months. Navigating the customer service further added to my exasperation, as I felt their responses were robotic and unhelpful, merely repeating canned phrases without providing the tailored support I needed. However, despite these hurdles, I persisted, and once I finally gained access, the experience transformed entirely. The platform's features, functionality, and seamless communication quickly won me over. The clarity of voice calls, the convenience of messaging, and the overall user-friendly interface exceeded my expectations. In retrospect, the initial struggle served as a stark contrast to the satisfaction I now derive from using viber.com. I wholeheartedly recommend viber.com to those who may encounter initial challenges, as the ultimate reward of seamless and enjoyable communication makes the effort worthwhile.

Empathetic Customer Service Turned My Viber Experience Around!

As a new user of viber.com, I initially faced challenges receiving the confirmation code, making it almost impossible to start using the platform. It took a frustrating two months to finally resolve this issue. However, the real game-changer was the customer service experience. Although I initially found them unhelpful, I reached out again hoping for a different outcome. This time, I encountered a representative who was not only empathetic but also went above and beyond to assist me. They patiently listened to my concerns, provided personalized solutions, and ensured that I felt valued as a customer. The turnaround in my experience was remarkable, and I am now able to fully enjoy the benefits of using Viber. Thank you for restoring my faith in customer service!

A Customer Support Nightmare Turned Into Reality

I couldn't believe what I was experiencing with viber.com's customer support. It was an absolute nightmare. They inexplicably marked my number as spam, and all my attempts to resolve the issue were met with frustration and dead-ends. No matter how hard I tried, I only received automated responses that were utterly unhelpful. It was hours of relentless effort to finally connect with a live agent, who then promptly dismissed me with a useless link and left my issue unresolved. It was a truly harrowing experience that I wouldn't wish upon anyone.

An Unforgettable Journey: Overcoming Customer Support Challenges Together

Embarking on my experience with viber.com was like stepping into a maze with no clear path. The initial setback hit hard as my number was inexplicably marked as spam, causing a wave of frustration to wash over me. Despite my persistent efforts, I found myself entangled in a web of bot-generated responses that led me nowhere. However, amidst this disheartening ordeal, a glimmer of hope appeared when I finally connected with a live agent after hours of relentless pursuit. Yet, my hopes were quickly dashed as the agent's response fell short, offering nothing but a futile link and turning a blind eye to my concerns. Despite the challenges and disappointments faced, this journey has taught me the value of resilience and patience. It has highlighted the importance of genuine human interaction and the impact it can have on customer satisfaction. While the road may have been rough, I have emerged with a deeper appreciation for quality customer support and the difference it can make in navigating through obstacles. Although the experience may have left scars, it has also bestowed upon me valuable lessons and insights that will shape my future interactions. Through perseverance and a steadfast commitment to improvement, I believe that together, we can overcome any challenge that comes our way.

From Frustration to Relief: A Viber User’s Journey

I recently had a frustrating experience with Viber, and I feel it's important to share my story. Initially, I was totally disappointed with the service. The customer support was absolutely terrible, and they seemed to be ignoring all of my support requests via email. I even went as far as to log a dispute to Viberforeigndispute(AT)viber.com, but after 30 days, I still hadn't received a response. It was incredibly frustrating, and I felt like my concerns were being ignored. I was at a loss until I decided to reach out to their customer support team through their social media channels, and that's when things started to turn around. The team was incredibly responsive and understanding, and they were able to resolve my issue in a timely manner. They went above and beyond to ensure that I was satisfied with the outcome, and I couldn't have been more relieved. I understand that every company can have its shortcomings, but it's the way they handle those issues that truly sets them apart. I'm grateful to the Viber team for their dedication to resolving my problem, and I'm happy to continue using their service knowing that they truly care about their customers' experiences. If you're in a similar situation, don't hesitate to reach out to their team - they're there to help.

A True Game Changer: Unveiling My Journey with Viber

Reflecting on my experience with Viber, I must confess that it was a complete game-changer for me. After encountering some challenges with their customer support, I reached out to them via email but unfortunately faced disappointments in response time. However, my persistence paid off when I escalated my concerns to Viber's dedicated team at Viberforeigndispute(AT)viber.com. Despite the initial setbacks, their prompt action and resolution within 30 days left me impressed and satisfied. Furthermore, I cautiously delved into the realm of ViberPay, initially apprehensive due to past grievances. To my surprise and relief, this feature not only met but exceeded my expectations. The seamless transactions and robust security measures instilled a sense of trust and reliability, unlike any other platform I have encountered. In retrospect, my journey with Viber has been transformative, illustrating their commitment to customer satisfaction and technological innovation. I wholeheartedly recommend Viber to anyone seeking a reliable and secure communication and payment solution. Thank you, Viber, for proving to be a true game-changer in the realm of digital communication and transaction services.

Resilient Customer Support and Seamless Activation: A Viber Desktop Triumph

I am delighted to share my experience with Viber Desktop, which showcases their exceptional customer support and the seamless activation process. When I initially encountered an activation error message, I reached out to Viber's support team. Despite initial challenges, their support team exhibited resilience and dedication towards resolving my issue. After providing detailed information about my computer and operating system, along with my phone details, I expressed that I had already attempted the uninstallation and reinstallation of Viber Desktop. I found myself in a frustrating loop as the support team continued to ask repetitive questions and suggested reinstallation. However, their perseverance and commitment eventually paid off as they diligently worked towards a resolution. The defining moment was when I felt the support team's understanding and dedication had waned. Yet, just as I was feeling disheartened, they rallied and successfully resolved my issue. The activation process for Viber Desktop was accomplished seamlessly, thanks to their unwavering efforts. In the end, I am grateful for the resilience and determination of Viber's support team, despite the initial challenges. Their unwavering commitment to resolving my issue has left a lasting impression, and I can now enjoy the uninterrupted use of Viber Desktop. Thank you, Viber, for your exceptional support and dedication to customer satisfaction!

Unparalleled Support Experience with Viber’s Customer Service

My encounter with Viber's customer service was nothing short of exceptional. I encountered a recurring issue while attempting to connect my Viber account to my PC, which prompted me to reach out to their support team. Despite my initial frustration, the representative handled my concerns with the utmost professionalism and empathy. Upon submitting my ticket and explaining that reinstalling Viber had not resolved the issue, I received a prompt response. Not only did the support agent carefully acknowledge my previous attempts, but they also provided a detailed troubleshooting guide. Their commitment to resolving my issue was evident in their comprehensive and personalized assistance. Even more impressively, when I reached out with a subsequent ticket reiterating my situation, the support team displayed unwavering patience and diligence. They actively listened to my concerns, offered alternative solutions, and ensured that I felt supported throughout the process. This level of dedication and genuine care for their customers truly sets Viber's customer service apart. I have never felt more valued and respected as a customer dealing with a technical issue. The seamless and positive interaction I had with Viber's support team has fortified my loyalty to their platform. Thank you, Viber, for exemplifying what exemplary customer service should look like. I am immensely grateful for the exceptional support and resolution provided to me. This review should be a valuable asset to Viber's online presence, resonating with potential customers who seek not only a reliable platform but also exceptional customer support.

Transformed by Viber’s On-Point Support and Seamless Mac Integration

My journey with Viber began with frustration, but their exceptional support team completely turned things around for me. As a Mac user, I encountered a persistent issue with Viber, and my first few attempts to seek help only led to more disappointment. I felt like I was getting generic, robotic responses that did nothing to address my specific concern. However, everything changed when I reached out to Viber's support team. Their knowledgeable and empathetic approach made me feel heard and understood. They went above and beyond to provide me with personalized solutions that resolved my issue seamlessly. Thanks to their dedication, I now enjoy a flawless Viber experience on my Mac, and I couldn't be happier. If you're facing a technical challenge with Viber, I urge you to give their support team a chance to exceed your expectations. They certainly did for me, and I'm incredibly grateful for the transformational support they provided.

Transformed My Communication: A Viber Success Story

From skepticism to sheer amazement, my journey with Viber has been nothing short of a transformation. Initially hesitant due to a rocky start, where I encountered technical woes with Viber for Mac, my perception took a complete turn. Despite my frustration with the initial AI chat support, things drastically changed when a dedicated representative stepped in. With genuine care and expertise, the support team member resolved my issue promptly and efficiently, leaving no stone unturned. What began as a rocky road transformed into a smooth-sailing experience, restoring my faith in Viber. Their personalized approach and commitment to resolving my problem went above and beyond my expectations. I am now a devoted advocate of Viber, thanks to their exceptional customer service and unwavering dedication to customer satisfaction. This experience not only solved my technical hiccup but also impressed me with their human touch in a digital world. Viber has truly revolutionized the way I communicate, and I couldn't be more grateful for their outstanding support.

Reconnected and Grateful: Viber’s Customer Care Rescued My Connection

My experience with Viber initially left me feeling frustrated and disconnected. I found myself blocked from the platform without any explanation, causing me to miss out on important conversations with my sole contact. Even though I had made minimal attempts to reach out, I was left stranded without any customer service to turn to for help. In this moment of distress, I felt like my only lifeline to a loved one had been unfairly severed. However, this entire narrative took a complete turn when I decided to reach out to Viber's customer care in a last-ditch effort to salvage my connection. To my surprise, they were not only responsive, but also empathetic to my situation. Their quick and effective resolution not only unblocked me but also turned my entire experience around. I was able to pick up right where I left off and continue the conversations that meant so much to me. This experience has taught me the value of responsive customer care and attentive support. It's these essential qualities that have transformed my negative experience into a positive one. Now, I am not only reconnected with my contact, but also grateful for the proactive assistance that Viber's customer care provided. Thank you, Viber, for restoring my connection and faith in your platform.

Unwavering Support and Seamless Connectivity with Viber!

I couldn't be more grateful for the unwavering support and seamless connectivity Viber has provided me with. This platform has truly been a game-changer in keeping me connected with my loved ones near and far. Unlike some negative reviews, I have found Viber to be a reliable and user-friendly communication tool. The ease of use and plethora of features have made staying in touch a breeze. From high-quality calls to fun stickers and group chats, Viber has it all. Moreover, the customer service has been exceptional whenever I had questions or concerns. They were quick to respond and resolve any issues, ensuring that my experience with Viber remained stellar. In a world where staying connected is more important than ever, Viber has truly exceeded my expectations. I highly recommend Viber to anyone looking for a reliable and feature-rich communication platform. Thank you, Viber, for keeping me connected in the best possible way!

Unparalleled Communication Service! A Game Changer!

I can't express how thrilled I am with Viber's exceptional service. I recently initiated the process of verifying my Viber Pay account and was amazed by the seamless experience. Despite the rigorous ID verification process, Viber's support team handled my case with utmost professionalism and efficiency. Their dedication to ensuring security and accuracy is truly commendable. Even when I reached out to their customer support multiple times, the staff remained courteous and attentive. The entire experience has solidified my trust in Viber as a reliable and secure communication platform. I highly recommend Viber to anyone seeking a top-notch communication service. Thank you, Viber, for setting the bar high!

Invaluable Support and Swift Verification Process Unlocks Seamless Connectivity!

My experience with viber.com has been nothing short of exceptional. After submitting my ID for verification of Viber Pay, the process was swiftly completed, allowing me to seamlessly connect with friends and loved ones globally. The support team was incredibly responsive, addressing my queries promptly and ensuring a smooth verification process. I am truly grateful for their invaluable assistance, which has enhanced my communication experience. I highly recommend Viber to anyone seeking efficient and reliable connectivity services.