Users Voice for Vikingbags

2% users rated Terrible
0% users rated Poor
0% users rated Average
2% users rated Very Good
96% users rated Excellent
Pie Chart Review Representation for Vikingbags
Vikingbags Overall rating
Customer Support
Pricing
Returns/Refunds
User Interface
Quality

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Review article published on: 16 Apr 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Nov 2022 5 4.2 1.4 4.9 5 1
Dec 2022 5 5 5 5 5 5
Jan 2023 5 3.3 1.4 4.8 5 1
Feb 2023 5 5 1.3 5 5 5
Mar 2023 5 5 5 5 5 5
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Detailed Vikingbags Review by

Introduction

Vikingbags.com is an online store dedicated to providing motorcyclists with an extensive range of motorcycle luggage solutions. This company boasts of its direct unit-to-customer business model, which enables them to offer high-quality luggage bags at an affordable price.

Pros and Cons

Pros:
  • A wide range of motorcycle luggage solutions made from high-quality materials.
  • Direct-to-customer business model that ensures affordable pricing.
  • Free shipping on all orders in the contiguous United States.
  • 30-day return policy
Cons:
  • No loyalty programs for returning customers.
  • While the company does offer a warranty, it is not explicitly stated how long the warranty lasts.

User Experience

The Vikingbags.com website is intuitive and easy to navigate; the homepage is well-organized, with luggage options categorized by style and motorcycle make. Each product page is detailed, complete with multiple product images, dimensions, and customer reviews.

Pricing and Value for Money

Vikingbags.com offers a wide range of luggage solutions at competitive prices, with many products ranging from $100 to $200. These prices are fair, considering the company's direct unit-to-customer model, which eliminates the middleman and ensures that customers get more value for their money.

Alternatives

Participants shopping for motorcycle luggage may also consider Revzilla, J&P Cycles, and MotoSport as viable alternatives to Vikingbags.com.

Customer Service

Vikingbags.com's customer service team is available via phone or email, and they are responsive and knowledgeable about the company's products. That said, the company does not offer a 24/7 customer support line, and their hours are limited to weekdays.

Product Quality and Selection

Vikingbags.com offers high-quality motorcycle luggage products made from durable materials like leather and synthetic materials. The company has a wide selection of luggage solutions for different motorcycle brands and styles, and they also offer customization options for customers who would like to have a unique style or specification.

Website Usability

The Vikingbags.com website is well-designed and easy to navigate. All product categories are easy to find, and the customer's journey from browsing to checkout is intuitive.

Returns and Exchanges

Vikingbags.com has a 30-day return policy that allows customers to return or exchange items they are unsatisfied with. It is important to note that while the customer can return the item within 30 days, they will have to cover the shipping fees.

Promotions and Discounts

Vikingbags.com offers promotions and discounts around holidays, with discounts ranging from 5% to 20% off select merchandise. Additionally, they offer a 5% discount for veterans and first responders.

Reputation

Vikingbags.com has a positive reputation for offering high-quality motorcycle luggage solutions; their customers mostly appreciate the great value and quality of their products. On review boards, they have an average rating of 4.7 out of 5.

Payment Options

Vikingbags.com accepts payments via Visa, Mastercard, Discover, American Express, and PayPal.

Loyalty Programs

Vikingbags.com does not offer loyalty programs for its customers.

Customer Reviews

Vikingbags.com has a high volume of positive reviews on its website, with many customers praising the company's quality and affordability of their products, as well as superior customer service.

Community Involvement

Vikingbags.com is not involved in any specific community or social outreach.

Shipping and Costs

Vikingbags.com offers a free shipping service for customers in the contiguous United States. The company also offers international shipping, although the cost for this service will vary depending on the location. Customers can expect to receive their items within five to seven business days after placing an order.

Vikingbags Recent User Reviews

User Rating

5 stars

69

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Reviewer Name: jiansy

Review Submission Date: 2023-01-28

Review Title: Great Customer Service
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Review Description: Quickly got in touch with Celeste in Customer Service and she was able to quickly resolve my need for parts for my Warrior Saddlebags. Communications were very clear and after providing additional info about the bags, she was able to solve the part issue to my complete satisfaction. Great products and great service. Thanks.

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Reviewer Name: Jay Brown

Review Submission Date: 2023-01-27

Review Title: Bag locks
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Review Description: I got a set of bags off Ebay but got no key for them. Viking was good enough to supply me with new locks at no charge. Great company.

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Reviewer Name: St. Michael’s Legione LE MC

Review Submission Date: 2023-01-14

Review Title: Viking Bags did it again!
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Review Description: Viking bags is great quality and great service! The shipping was very fast and the sales team have been very gracious and kind. Thank you Viking Bags for supporting SML!

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Reviewer Name: Jordan Hays

Review Submission Date: 2023-01-13

Review Title: Great Products and Customer Service
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Review Description: Great product, great customer service!Viking bags are great! I have the Lamellar bags for Softail Slim and needed help with mounting brackets/hardware. Leslie was so helpful in her customer service, demeanor and helping me to get these awesome bags back where they belong… On my bike and in the wind!High-quality products, high-quality staff and customer service. Would highly recommend as they back their products and support her customers!

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Reviewer Name: Eben Lee Hall

Review Submission Date: 2023-01-04

Review Title: AXE Small Motorcycle Backpack
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Review Description: Great backpack, carries all of my gear, including laptop, it's comfortable, sturdy and stylish. I would definitely recommend this backpack for anyone needing to carry gear back and forth to work, class, or on a ride out of town, it will work great!

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Reviewer Name: Charles McDowell

Review Submission Date: 2023-01-04

Review Title: Quick, Easy, Effective
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Review Description: I called for an obscure issue and waited a minimal amount of time. Leslie was wonderful in assisting me and was both confident and reassuring in her work. Very pleasant experience overall! Thank you Viking - thank you Leslie!

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Reviewer Name: Nigel Sainsbury

Review Submission Date: 2022-12-30

Review Title: Well made and versatile
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Review Description: These bags are extremly well made and versatile. Fits on the rear of my vintage CX500 nicely and can be used as a back pack too.

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Reviewer Name: John

Review Submission Date: 2022-12-22

Review Title: The DAGR Medium Sissy Bar bag is…
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Review Description: The DAGR Medium Sissy Bar bag is awesome! It has lots of storage pockets, plenty of space for coffee, lunch, filming gear, gloves - basically everything a motorcyclist needs to carry with them for a day trip.

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Reviewer Name: Alvaro Gasbarro

Review Submission Date: 2022-12-22

Review Title: I called to find a new lock set for my…
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Review Description: I called to find a new lock set for my bags I was asked you write this review and they would send me a new lock set amazing thank you guys love my saddlebags

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Reviewer Name: Joe Goe

Review Submission Date: 2022-12-19

Review Title: Full disclosure **They sent me this bag…
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Review Description: Full disclosure **They sent me this bag to do an HONEST review** I received the extra large sissy bar bag. The quality is great. It is definitely not cheaply made. It has more than enough room to store my luggage. My only gripe is that the detachable roll bag makes it a little too tall while on the motorcycle. Other then that, it's a high quality bag.

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