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15% users rated Terrible
5% users rated Poor
20% users rated Average
10% users rated Very Good
50% users rated Excellent
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Review article published on: 06 Dec 2019

Last updated by on 08 Mar 2023

"The two things I love most about what I do is that I help people and I solve problems - it’s as simple as that. I help my organizations develop effective, relevant marketing content."
Dec 2022 5 5 5 5 5 5
Jan 2023 5 4.9 1.7 1 3.4 1.5
Feb 2023 5 3 5 5 5 5
Mar 2023 5 5 5 5 5 5
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Detailed Villeroy-boch Review by


Villeroy & Boch is a luxury brand known for its premium-quality ceramics and bathroom accessories. Established over 265 years ago in Germany, Villeroy & Boch has offices worldwide, and their merchandise is sold in over 125 countries. Their website is a great online shopping destination where customers can browse through their wide selection of products, create their wish list, and take advantage of promotions and discounts. This editorial review aims to evaluate the various aspects of the Villeroy & Boch online store to help readers decide if it is the right online store to purchase from.

Pros and Cons

  • High-quality products.
  • Excellent customer service.
  • Competitive pricing.
  • Easy returns and exchanges.
  • Loyalty programs for repeat customers.
  • Website navigation could be improved.
  • Not all products are available on the Canadian website.
  • Shipping fees can be high.

User Experience

The Villeroy & Boch website offers a sleek, modern design with an intuitive user interface. The site's main navigation menu is prominently displayed at the top, allowing customers to quickly find the product category they're interested in. The site also features an intuitive search function allowing customers to quickly find what they are looking for. Product pages are detailed, with images, product descriptions, and the option to zoom in on the product images. Overall, the user experience is excellent and allows for easy browsing and purchasing.

Pricing and Value for Money

Villeroy & Boch offers a wide range of products with varying price ranges. Their products tend to be higher-priced than other brands in the same category, but customers are getting a high-quality product that is worth the extra cost. Additionally, Villeroy & Boch offers promotions and discounts throughout the year, which can help customers save money on their purchases.


Some other alternatives to Villeroy & Boch include brands like Wedgwood, Royal Doulton, and Lenox. While each of these brands offers similar products, Villeroy & Boch is known for its luxury-quality ceramics and bathroom accessories.

Customer Service

Villeroy & Boch offers excellent customer service. Their customer service team is available by phone, email or chat, and they are knowledgeable, friendly, and quick to respond. The company also offers easy returns and exchanges, making it hassle-free for customers to return or exchange products they are not satisfied with.

Product Quality and Selection

Villeroy & Boch is known for its high-quality ceramics and bathroom accessories. Their selection of products includes dinnerware, glassware, cutlery, vases, and other home decor accessories. They also have a wide range of bathroom products such as sinks, faucets, and toilets. Their products come in various styles, colors, and patterns, making it easy for customers to match their existing décor.

Website Usability

The Villeroy & Boch website is easy to navigate and use, with a clean and modern design. Customers can easily find the products they're looking for by using the search function or by browsing through the various product categories. The checkout process is also straightforward, allowing customers to complete their purchases easily and quickly.

Returns and Exchanges

Villeroy & Boch offers easy returns and exchanges for products that customers are not satisfied with. Customers can either return the product to a physical store or mail it back. Returns are free if they are made within 14 days of receiving the item.

Promotions and Discounts

Villeroy & Boch regularly offers promotions and discounts to customers. These promotions and discounts are advertised prominently on their website and social media accounts. Customers can easily take advantage of these discounts by entering a promo code at checkout.


Villeroy & Boch has an excellent reputation for producing high-quality ceramic and bathroom accessories. The company has been around for over 265 years and is known for its luxurious and stylish products. They have received numerous awards for their products, including the prestigious Red Dot Design Award.

Payment Options

Customers can make payments using credit card, PayPal or bank transfer. Villeroy & Boch uses secure payment gateways to ensure their customer's financial information is protected.

Loyalty Programs

Villeroy & Boch offers a loyalty program for repeat customers. Customers can earn points for their purchases, which can be redeemed for discounts on future purchases. This program rewards customers for their loyalty and provides an incentive for them to continue shopping with Villeroy & Boch.

Customer Reviews

Customers who have purchased from Villeroy & Boch have generally positive reviews of the company's products and customer service. They praise the quality of the products, stylish designs, and the company's overall excellent customer service.

Community Involvement

Villeroy & Boch is committed to environmentally sustainable manufacturing practices, and they actively support non-profit organizations focused on environmental and social causes. This community involvement demonstrates the company's commitment to being a responsible corporate citizen.

Shipping and Costs

Villeroy & Boch offers shipping across Canada, and shipping costs vary depending on the order size and shipping address. Delivery times can also vary depending on the availability of stock, but most orders are delivered within 3-7 business days. Free shipping is available on orders over $99.


Villeroy & Boch is a luxury brand known for its high-quality ceramics and bathroom accessories. The company offers a wide range of products at competitive prices and provides an excellent customer experience through their intuitive online store and knowledgeable customer service. While some products may be higher-priced than other brands, customers can be assured that they are getting a high-quality, luxurious product. Overall, Villeroy & Boch is recommended for customers looking for stylish, high-quality home decor products.