Users Voice for Villeroy-boch
0% users rated Poor
0% users rated Average
0% users rated Very Good
7% users rated Excellent
Rate Villeroy-boch Coupons Store
| Oct 2022 | 5 | 2.6 | 1 | 3.9 | 2.8 | 1.3 |
|---|---|---|---|---|---|---|
| Nov 2022 | 5 | 4 | 1 | 4.1 | 2 | 1.4 |
| Dec 2022 | 5 | 5 | 5 | 5 | 5 | 5 |
| Jan 2023 | 5 | 2.6 | 1 | 3 | 5 | 1.4 |
| Mar 2023 | 1 | 5 | 5 | 5 | 1.8 | 1.3 |
| Line Chart for Rating of peer stores |
villeroy-boch.com
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Detailed Villeroy-boch Review by Aisha Bachlani
Introduction
Villeroy & Boch is a well-known brand that has been serving people in the field of home décor and kitchenware for many years. Villeroy-boch.com is an online platform that sells a variety of products ranging from tableware and glassware to bathroom products and tiles. The website claims to offer high-quality products at competitive prices.Pros and Cons
Pros: - Wide range of products available - High-quality products - Responsive customer service - Simple and easy-to-use interface - Free shipping on orders over $99 Cons: - Prices may be higher than some competitors - Limited options for returns and exchangesUser Experience
The website has an intuitive and user-friendly interface that allows users to easily navigate and find the products they need. The search functionality is robust, and the filtering options are helpful in narrowing down results. The website has a quick loading time and mobile responsiveness.Pricing and Value for Money
The pricing for Villeroy & Boch products tends to be on the higher side. However, the products are of high quality, and the company offers free shipping on orders over $99. Customers can expect to pay a premium for the brand, but the value for money is worth it.Alternatives
Some alternatives to Villeroy-boch.com include Bed Bath & Beyond, Crate & Barrel, and Williams Sonoma. These websites offer a similar range of products at comparable prices.Customer Service
Villeroy & Boch offers responsive and helpful customer service, with a dedicated customer support team available to answer questions and provide assistance. The company also has a comprehensive FAQ section on its website.Product Quality and Selection
Villeroy & Boch is known for its high-quality products, which are made using premium materials and manufacturing processes. The company offers a wide selection of products in various categories, including tableware, glassware, bathroom products, and tiles.Website Usability
The website design is simple and easy to navigate, with clear categories and filtering options. The website loads quickly, and product pages include detailed descriptions, specifications, and images.Returns and Exchanges
Villeroy & Boch has a limited returns and exchange policy. Customers have 14 days to return products for a refund or exchange, but the items must be unused and in their original packaging. Customers are responsible for the cost of return shipping.Promotions and Discounts
Villeroy & Boch offers promotions and discounts on a regular basis, including seasonal sales and special offers for newsletter subscribers. Customers can also find discounts on the website's Deals section.Reputation
Villeroy & Boch has a reputation for high-quality products and excellent customer service. The company has been in business for over 260 years and has a strong presence in both Europe and the United States.Payment Options
Villeroy & Boch accepts several payment options, including credit cards, PayPal, and Amazon Pay.Loyalty Programs
Villeroy & Boch does not currently offer a loyalty program.Customer Reviews
Customers have generally positive reviews of Villeroy & Boch's products and customer service. Many customers praise the quality and design of the products, as well as the helpfulness of the customer support team.Community Involvement
Villeroy & Boch is involved in various community initiatives, including environmental sustainability efforts and charitable donations.Shipping and Costs
Villeroy & Boch offers free shipping on orders over $99. Standard shipping for orders under $99 starts at $8.95, and expedited shipping options are available for an additional cost. The company ships to the United States and Canada.Villeroy-boch Recent User Reviews
Duration
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Reviewer Name: Conrad Warwick
Review Submission Date: 2022-12-22
Review Title: Northern Ireland is excluded from Villoy and Boch
Review Submission Date: 2022-12-22
Review Title: Northern Ireland is excluded from Villoy and Boch
Review Description: Sadly any country version of their website will mot ship to Northern IrelandEven the UK site will not ship to Northern Ireland while their main Courier DPD does and so does the Royal Mail. Not really a surprise as Northern Ireland is a part of the UK.The Customer Happiness Team said I order and ship from a shop in EgyptAs far as I am concerned Epic Fail and you have lost a customer who will probably never come back
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Reviewer Name: Dan Mclennan
Review Submission Date: 2022-08-04
Review Title: Awful tiles never seen such poor…
Review Submission Date: 2022-08-04
Review Title: Awful tiles never seen such poor…
Review Description: Awful tiles never seen such poor quality, not in the slightest bit square, different sizes and I’ve had a lot of random ones that are bowed and not usable. Lucky if you manage to get a full box without any broken ones. Would not recommend and will never use again.
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Reviewer Name: BT
Review Submission Date: 2021-12-03
Review Title: The customer service is poor
Review Submission Date: 2021-12-03
Review Title: The customer service is poor
Review Description: The customer service is poor. Need to return items which came in 2 boxes but only one return label. Have asked for another label via 0800 number. The call centre is not in the UK and the people do not speak English very well so it has to get the problem resolved
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Reviewer Name: Gary France
Review Submission Date: 2021-10-02
Review Title: Goodbye V&B, after so many years of buying your products.
Review Submission Date: 2021-10-02
Review Title: Goodbye V&B, after so many years of buying your products.
Review Description: Exceptionally good products, let down badly by exceptionally poor customer service. I have used V&B products for many years, but no longer, because it has become obvious to me that the company really do not care about customer service. That is such a shame, but it just isn't worth the hassle of dealing with the company when things go wrong.
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Reviewer Name: Ula Kranska
Review Submission Date: 2021-03-30
Review Title: Toilet seat which looks that is always dirty......
Review Submission Date: 2021-03-30
Review Title: Toilet seat which looks that is always dirty......
Review Description: I spend over 350 Euro to buy toilet bowl V&B Venticello to my new bathroom. After a year of use unfortunaltelly there are yellow, not removable stains on the other side of the toilet seat. When trying to complain V&B said that I must have treated the seat with strong chemicals, which is not true. They did not handle my complain as they should. They also said that the material the seat is made of is sensitive to any acid even the one in urine. So if you dont want to have yellow toilet seat which looks that is never cleaned - avoid this product.
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Reviewer Name: Cristina Mele Carano
Review Submission Date: 2021-01-14
Review Title: It's a fraud
Review Submission Date: 2021-01-14
Review Title: It's a fraud
Review Description: It's a fraud. I made an order in November 2020 and not had it. The company does not reply to my email. Never seen so bad customer service.Do not buy from such a company.
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Reviewer Name: NS
Review Submission Date: 2020-06-18
Review Title: Good quality
Review Submission Date: 2020-06-18
Review Title: Good quality
Review Description: Good quality, lovely design, good package, broken items get replaced straight away at no extra cost!Thank you!
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Reviewer Name: Darius Sagar
Review Submission Date: 2020-01-29
Review Title: Bad customer service
Review Submission Date: 2020-01-29
Review Title: Bad customer service
Review Description: We had a problem with a bath installed three years previously in a flat in a new purpose built block. We sent photos but they did not even visit to assess - just declined to accept responsibility or suggest what the problem might be. We regard that as very poor customer service.
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