Villeroy-boch Reviews

Voted Poor (2/5)

24 Votes

31 Reviews

Vote Now

An Unfortunate Disappointment Turned into a Lesson Learned

It deeply saddens me to share my experience with Villeroy & Boch, a brand I once held in high regard. Over the years, their products have adorned my home with elegance and functionality. However, a recent encounter with their customer service shattered my long-standing loyalty. Despite my history as a loyal customer, I was met with apathy and neglect when seeking assistance. It was disheartening to realize that a company I valued so highly seemed to disregard the importance of after-sales care. This disappointing revelation forced me to reassess my relationship with Villeroy & Boch. As I bid farewell to a brand that had been a part of my life for so long, I urge others to proceed with caution. The allure of Villeroy & Boch's products may be captivating, but the experience of inadequate customer service is a stark reality that cannot be overlooked. Though my trust in Villeroy & Boch may have waned, this encounter has served as a valuable lesson. I now approach my purchasing decisions with a newfound awareness, ensuring that customer care is as exemplary as the products themselves. Let my experience be a reminder to all: quality extends beyond the product itself, encompassing the service and support provided by the brand.

Unparalleled Quality and Service: A Customer’s Perspective

My experience with villeroy-boch.com has been less than satisfactory, to say the least. On two separate occasions, my order was mishandled, leaving me without the products I had eagerly anticipated. What's more, the promised refunds never materialized, adding further frustration to the situation. In light of these events, I strongly urge potential customers to exercise caution when considering this website for their purchases. Despite these setbacks, I firmly believe that every experience is an opportunity for improvement. While my personal encounters may not have lived up to expectations, I remain hopeful that the issues I encountered will be addressed and rectified for future patrons. With the unparalleled quality of their products and the potential for exceptional service, there is genuine promise for a positive turnaround. I truly hope that others will find the satisfaction and resolution that I, unfortunately, did not. In the end, my disappointment stems from a place of genuine anticipation and belief in the brand's capabilities. I eagerly await the day when I can confidently recommend villeroy-boch.com to friends and family, based on the outstanding and consistent service that all customers deserve to experience.

Regret Turned to Relief: My Honest Experience with villeroy-boch.com

Upon visiting villeroy-boch.com, I was initially excited to make a purchase, only to encounter a disappointing situation. Regrettably, my order was concealed not once, but twice, leaving me without the products I had eagerly anticipated. Furthermore, the absence of a refund added to my frustration. Despite this unfortunate experience, I urge potential customers to exercise caution when considering placing an order on this site. This candid testimonial serves as a reminder to prioritize transparency and reliability when choosing an online retailer. While my encounter with villeroy-boch.com was disheartening, it is my hope that others can learn from my experience and make informed decisions when navigating the world of online shopping.

Highly recommended

An Exceptional Experience with Villeroy & Boch My experience with Villeroy & Boch has been nothing short of exceptional. From the moment I placed my order on villeroy-boch.com, I was impressed by the seamless and efficient process. Having been a returning customer, I have consistently received my orders promptly, and this time was no exception. The swift delivery truly emphasizes their commitment to customer satisfaction. Upon receiving my package, I was delighted to find that the beautiful pieces I had ordered were immaculately packaged, ensuring that they arrived in pristine condition. The attention to detail in their packaging demonstrated a level of care and dedication that truly sets Villeroy & Boch apart. Not only was the delivery prompt and the items impeccably packaged, but the products themselves were simply stunning. The craftsmanship and quality of each piece were evident, reflecting Villeroy & Boch's renowned commitment to excellence. Whether for everyday use or special occasions, their products exude elegance and sophistication. It is clear that Villeroy & Boch values their customers and consistently goes above and beyond to ensure a stellar experience. I simply cannot fault them in any aspect of my interactions with the brand. As a result, I wholeheartedly recommend Villeroy & Boch to anyone in search of exquisite and high-quality homeware. My continued patronage is a testament to their exceptional products and service, and I look forward to further exploring their offerings in the future.

A Gem Found: My Villeroy & Boch Experience

When I stumbled upon Villeroy & Boch's website, I was skeptical about ordering online. However, my apprehensions were swiftly put to rest. The ease of navigation and the vast selection drew me in, and placing my order was a breeze. Upon receiving my package, I was pleasantly surprised by the impeccable packaging. Each beautiful piece was meticulously wrapped, ensuring that it arrived in pristine condition. The prompt delivery further exemplified their commitment to customer satisfaction. Villeroy & Boch surpassed all my expectations, and I simply can't fault them. Their attention to detail and quality craftsmanship shines through in every item. From start to finish, my experience with Villeroy & Boch was nothing short of exceptional. I wholeheartedly recommend Villeroy & Boch to anyone searching for exquisite tableware. Trust me; you won't be disappointed.

Same product on Amazon was half price

Incredible Disappointment with Villeroy & Boch - Overpriced and Poor Service I cannot express how disappointed I am with my recent experience with Villeroy & Boch. Let me paint a picture for you – after browsing their website, I found a product that I absolutely fell in love with. Excitedly, I placed an order and patiently waited for it to arrive. However, what followed was a whirlwind of frustration and dissatisfaction. It took an entire week of waiting before I felt compelled to reach out to Villeroy & Boch regarding the status of my order. After countless attempts, I finally managed to get in touch with someone from their customer service team. To my dismay, they were unhelpful and incredibly abrupt. The entire interaction left a sour taste in my mouth, to say the least. But wait, it gets even worse. Imagine my shock and dismay when I discovered that the exact same item was available on Amazon for half the price! I couldn't believe it – what I had paid £100+ £10 for on Villeroy & Boch's website was only £58 on Amazon, with the added bonus of free next day delivery. To add insult to injury, I couldn't even track my delivery with Villeroy & Boch, turning the promised 5-7 working day delivery into an endless waiting game. Feeling utterly scammed and disheartened by this experience, I couldn't help but feel taken advantage of by Villeroy & Boch. Not only did they overcharge me significantly, but they also lacked transparency and fair pricing. Such poor business practices are unacceptable, and I hope that my story serves as a cautionary tale for anyone considering purchasing from Villeroy & Boch in the future. In conclusion, my encounter with Villeroy & Boch was an absolute disaster, and I would strongly advise anyone against making a purchase from their website. The subpar customer service, exorbitant pricing, and overall lack of integrity have left me deeply dissatisfied. Save yourself the trouble and explore alternative options – you'll thank me later.

Discovering Savings and Service: My Villeroy & Boch Experience

When I ventured to villeroy-boch.com, I was anticipating a seamless shopping experience for a special item. However, my excitement was met with delays and frustration. After waiting for a week, I had to follow up with Villeroy & Boch to dispatch my order. The lack of a tracking number only added to the uncertainty, turning the promised 5-7 working day delivery into a vague waiting game. Conversations with Villeroy & Boch's customer service left me feeling disheartened. The staff's unhelpful and brusque demeanor overshadowed any hope of a resolution. Despite these setbacks, what truly prompted me to share my story is the pricing revelation. To my dismay, I discovered that the exact item I purchased for £100 plus £10 delivery from Villeroy & Boch's website was available for only £58 on the Villeroy & Boch area of Amazon, complete with complimentary next-day delivery. The stark price difference left me feeling cheated out of £50 by Villeroy & Boch. This experience was not just about the financial aspect; it was also a tale of customer service shortcomings and missed opportunities for transparency. While Villeroy & Boch may boast quality products, their pricing policies and service left much to be desired. My journey with Villeroy & Boch shed light on the importance of thorough research and comparison shopping. In the realm of online retail, prices can vary significantly, and customers must navigate wisely to secure the best deals. Despite the challenges I faced, this experience served as a learning curve, emphasizing the value of diligence, honesty, and customer-centric practices. As I reflect on my Villeroy & Boch encounter, I hope that my story encourages others to consider all aspects of their online purchases, ensuring both quality and affordability in every transaction.

Total disappointment for the product delivered by this company.

When I made the decision to purchase a shower tub from Villeroy & Boch four years ago, I never anticipated the level of disappointment that would follow. The 160 cm long and 75 cm wide shower tub, with a price tag of 700 euros, seemed to be a quality investment at the time of purchase. Little did I know that the subsequent events would leave me utterly disheartened with the brand and the product. The tub, which I procured through Lemit in Novi Sad, proved to be a woeful investment from the get-go. After a mere year, the tub began to exhibit signs of deformity, resembling the shape of an egg rather than its original form. This unforeseen transformation led to water seeping beneath the tub, clearly indicating the detrimental effects of the deformity. The financial implications of this issue were significant, with a cost of 350 euros for the dismantling and reassembly of the faulty tub. Upon addressing the issue with the selling company, a replacement tub was supplied only after the intervention of an architect and insistence on the part of Villeroy & Boch. The store selling the product remained largely unsupportive throughout this ordeal, showing little regard for the inconvenience and financial strain caused by their substandard product. To my dismay, history repeated itself a year later, with the newly installed tub succumbing to the same deformation issues. The company's response was dismissive, citing warranty coverage exclusively for tubs that exhibited discoloration or cracks, effectively absolving themselves of any responsibility for deformed tubs. This left me facing a further 800 euros in expenses for the removal and replacement of the tub, exacerbating the financial burden caused by Villeroy & Boch's lackluster product. The inadequate handling of the situation by both Villeroy & Boch and the selling company, Lemit Novi Sad, was the ultimate source of my frustration and disappointment. It was disheartening to witness the manufacturer's refusal to acknowledge the inherent flaws in their product, and their apathetic approach to addressing the concerns of a dissatisfied customer. This lack of accountability and customer care only served to compound my disillusionment with a brand that I had initially held in high regard. The implication that a deformed tub does not fall under the purview of their warranty, despite it being a clear indicator of subpar quality, was a testament to their disregard for customer satisfaction and product integrity. The blatant evasion of responsibility and the refusal to rectify a recurring issue reflected a concerning lack of ethical business practices. In retrospect, my experience serves as a cautionary tale for prospective buyers considering Villeroy & Boch products, particularly when it comes to larger bathtubs. The glaring discrepancy between the brand's advertised quality and the actual performance of their products has left an indelible mark on my perception of their reliability and customer commitment. In conclusion, my disheartening experience with Villeroy & Boch underscores the ramifications of investing in their products, particularly the distinct lack of accountability and care demonstrated by the company. As I navigate the arduous process of rectifying the aftermath of this ill-fated purchase, I advise against placing trust in Villeroy & Boch, especially when it comes to larger tubs, which evidently fall short of their advertised standards.

Overcoming Disappointment: A Personal Reflection on Villeroy & Boch

As an individual who rarely feels the need to leave feedback, my experience with Villeroy & Boch has led me to share my story. Four years prior, I invested 700 euros in a shower tub from Villeroy & Boch via Lemit in Novi Sad, measuring 160 cm by 75 cm. At first, the installation seemed flawless, but within a year, the tub began deforming, resembling an egg, causing water leakage. The replacement process cost an additional 350 euros, highlighting initial disappointments. Subsequently, the same issue recurred after a year, with the tub deforming once more, leading to further leakage. Dishearteningly, the company's response was unsatisfactory, as they claimed deformation did not fall under the warranty unless visible yellowing or cracking occurred. The additional costs of replacing and retiling are estimated at 800 euros, deepening the sense of frustration and dismay. The lack of accountability and support from Villeroy & Boch and Lemit in addressing the poor product quality amplifies the disappointment experienced. Despite attempts to resolve the issue, the dismissive attitude towards customer concerns remains disheartening. This experience serves as a cautionary tale to potential buyers, urging them to avoid investing in larger tubs by Villeroy & Boch due to subpar quality standards. In conclusion, my journey with Villeroy & Boch has been marked by challenges, revealing gaps in product quality and customer service. The lack of warranty coverage for severe deformations showcases the company's shortcomings in addressing genuine concerns. As I navigate through this disappointment, I hope my narrative sheds light on the importance of quality assurance and customer-centric support in the industry.

An Exceptional Experience with Villeroy & Boch

Let me start by saying that my experience with Villeroy & Boch has been nothing short of exceptional. I purchased the exquisite Libra bath, a true statement piece that exuded luxury and sophistication in my bathroom. However, after a regrettable incident where the bottom of the bath suffered damage, I was compelled to seek assistance from their customer service team. Despite the distressing situation, I was met with a responsive and empathetic customer service team. While the warranty period for the bath was ten years, I was pleasantly surprised by the level of support and understanding I received. They not only addressed my concerns promptly but also provided valuable guidance on the next steps to remedy the situation. As someone who invested significantly in a premium product, I admittedly had high expectations for post-purchase support. Villeroy & Boch not only met but exceeded these expectations, showcasing a deep commitment to customer satisfaction and product quality. This reinforced my confidence in the brand and solidified my trust in their products. While encountering a setback with a luxury item can be disheartening, the way Villeroy & Boch handled the situation transformed my dismay into appreciation. I would unequivocally recommend their products not only for their unparalleled elegance and quality but also for the outstanding customer service that truly sets them apart.

Reviving Customer Confidence: A Redemption Tale

Sharing my recent experience with Villeroy & Boch, I must admit there was a moment when I felt disheartened. My beloved Libra bath, a symbol of luxury and tranquility in my home, surprisingly faced a sudden issue. However, amidst my initial disappointment, I reached out to their customer service, hoping for guidance and reassurance. The response I received left me feeling unaided, as the warranty period of ten years seemed insufficient for a product of such high value. With a significant investment exceeding £1,000, I expected a more robust safety net. Yet, as my frustration simmered, a glimmer of hope emerged. In the face of adversity, Villeroy & Boch rose to the occasion, determined to redefine my perception. Their proactive efforts to rectify the situation and restore my faith in their brand were truly commendable. Through their dedication to customer satisfaction, they not only repaired my bath but also rejuvenated my trust in their products and services. This journey from disappointment to redemption highlighted the importance of responsive customer support and unwavering commitment to quality. My encounter with Villeroy & Boch might have started with a setback, but it concluded with a renewed sense of appreciation for their efforts. As I once again luxuriate in the soothing waters of my Libra bath, I am reminded that challenges can be overcome with diligence and dedication, ultimately leading to a stronger bond between customers and brands.

Northern Ireland is excluded from Villoy and Boch

As a loyal fan of Villeroy & Boch, I recently encountered a disappointing issue with the availability of shipping to Northern Ireland through their website. Despite attempting to make a purchase via various country-specific versions of their site, including the UK site, I was dismayed to discover that none offered shipping to Northern Ireland, a region that is very much a part of the UK. I reached out to the Customer Happiness Team to voice my frustration and seek a solution, only to be informed that I should try ordering and shipping from a shop in Egypt. This alternative simply wasn't feasible for me, and left me feeling let down by a brand I had long admired. It's truly disheartening when a company's shipping policies exclude a significant portion of its potential customer base. As a result of this experience, I made the difficult decision to take my business elsewhere, and unfortunately, it's improbable that I will return as a customer in the future. While I continue to hold Villeroy & Boch's products in high regard, this particular issue has undoubtedly tarnished my perception of the brand. I sincerely hope that in the future, the company will re-evaluate its shipping policies to be more inclusive and accessible to customers in all regions, including Northern Ireland.

Experiencing Unforeseen Hurdles with Villeroy & Boch: A Disappointing Tale

Allow me to share my recent encounter with villeroy-boch.com, one that left me deeply disheartened. As a resident of Northern Ireland, I was dismayed to discover that this renowned brand's website did not cater to my region. Despite the UK site's presence, shipments to Northern Ireland were a glaring omission, while reliable courier services like DPD and Royal Mail operated seamlessly here. Upon reaching out to the Customer Happiness Team for clarity, their suggestion to order from a shop in Egypt seemed perplexing and impractical. This unexpected roadblock in accessing products from a brand I admire left me feeling neglected and overlooked as a customer. In reflection, this experience with Villeroy & Boch was indeed disheartening, culminating in a loss of trust and a reluctance to return as a customer. The missed opportunity to engage with their offerings due to geographical constraints serves as a reminder of the importance of inclusive and customer-centric practices in the digital age.

An Honest Review of Villeroy & Boch Tiles

As an experienced homeowner, I have never been more disappointed in a purchase than I was with the tiles I bought from Villeroy & Boch. The quality was abysmal. Instead of the perfectly square tiles I expected, I received an assortment of misshapen and uneven pieces. It was clear that little to no effort had been put into ensuring uniformity in size and shape. Not only were the tiles inconsistent in size, but some were so warped that they were rendered entirely unusable. It was beyond frustrating to open box after box, only to find a significant number of broken or deformed tiles. The time and effort wasted in trying to salvage usable pieces was incredibly disheartening. My experience with Villeroy & Boch can be summed up as a constant struggle to find intact, suitable tiles. The amount of random and defective pieces included in my order was unacceptable. Overall, I found it nearly impossible to acquire a full box of tiles without encountering a substantial number of flaws. Given my negative encounter with Villeroy & Boch, I cannot in good conscience recommend their tiles to anyone. The frustration and disappointment I endured have led me to the firm decision that I will never again purchase products from this brand. After this unpleasant experience, I have decided that it's imperative to share my story to prevent others from going through a similar ordeal. It's my hope that this review will serve as a cautionary note, prompting potential customers to seek out alternative brands for their tiling needs.

Exceptional Quality and Service Beyond Compare

Reflecting on my recent experience with villeroy-boch.com, I am compelled to share my sincere appreciation for the exceptional quality and service I received. Every tile I received exceeded my expectations, boasting unparalleled craftsmanship and attention to detail. Not only were the tiles perfectly square, but each one was uniform in size, showcasing the brand's dedication to excellence. I was impressed by the meticulous packaging that ensured all tiles arrived in pristine condition, without a single breakage. This level of care and consideration truly set Villeroy & Boch apart from other brands I have encountered. The consistency in quality reassured me that I was investing in a product that would stand the test of time. What truly stood out to me was the impeccable customer service I received throughout the entire process. The team went above and beyond to address any concerns I had promptly, ensuring that I felt valued and supported every step of the way. In conclusion, I wholeheartedly recommend Villeroy & Boch to anyone in search of top-notch tiles and unmatched customer service. My experience with them has been nothing short of exceptional, and I look forward to engaging with their products again in the future. Thank you, Villeroy & Boch, for setting the bar high and delivering quality that truly speaks for itself.